TXU Energy Resources
TXU Energy is the largest retail electricity provider in Texas It was spun off from the incumbent Dallas electricity provider when the state Deregulated over 25 years ago. TXU is a big name, and has the most customers in the state of Texas, the last time we checked. They're a big, well known brand who's name is featured on sports arenas and the like. They've been servicing customers for a long time.
All TXU Energy Plans
TXU Energy Plan Summary
Most Recent TXU Energy Reviews
Great Customer Service!!
Jacob (HD89) provided great customer today. He was very polite and patient with giving me information about an energy plan to save on electricity charges. — Tammy Harris from Crowley TX
I'd give them a zero star's
I was so excited to find a company that worked for me to get the deposit down. Now I think I would have paid the full amount x over! Me and my kids have been in our new place without power for 4days and still TXU tells me I have to wait 24-48 hrs more for power! I was put on hold for 2 hrs because I would stopped calling and asking what the problem is and how do we speed it along. And then the last person said to me that he was going to help but now he isn't because I was upset that I was told differently when I sind up for this service. -hott&bothered — San Angelo TX from San Angelo TX
Great Customer Service Reps.
I have had many problems trying to pay my bill on time due to work and health issues. These Representatives on the phone have gone above and beyond to do what they could to help me. I cant explain here. They have helped me get the bill taken care of when other companys would have just said, pay or go without. I really appreciate there help. Everyone I have talked to has been WONDERFUL and HELPFUL. — Mel Spiller from Odessa TX
4-5 Star Reviews: 52 (8%)
TXU
I have always received excellent service with TXU. They offer plans you can lock into that gives you a very resonable rate.
Anonymous from Dallas, Texas
July 1st, 2009
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Very happy with them & their professionalism
They offer great rates that you can lock in on. Always professional, customer service seems to be comprised of thoughtful, educated, and friendly individuals who speak clear & proper english.
TB from Cypress, Texas
July 3rd, 2009
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TXU
TXU has a program that locks you into a rate for two years. Their billing system needs help. I get a bill 45 days in advance before I even pay the current bill. I've mentioned this to them, but no dice. It's tremendous overlap. Otherwise, I believe they have decent rates. I will also receive a rebate check from them in January for 1% of what I have paid into the system for the previous year.
Rich from Spring, Texas
July 13th, 2009
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After deregulation I was one of the first to leave TXU. After using a couple companies, one went out of business, the other increased my rate after a month or two, I got a really good rate with TXU and I know they're not going to go out of business or jack me around. I like being able to pay online. I called customer service on a Sunday one time and they actuall answered the phone. They gave us a thermostat that I can program from my computer at work and I can see how much it's running from work, and adjust the temperature before I go home. That's probably the best part.
Nate from Dallas, Texas
March 23rd, 2010
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Good Experience
I have done business with TXU for many, many years, and I've never had a problem with the electricity service or the customer service. I have stayed with them because I know what I'm getting. The cost may be a little higher than others, but it is also not the highest. Paying a little extra is worth the satisfaction.
Anonymous from Texas
August 6th, 2010
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TXU or the cheaper services?
I used TXU for 4 years in Terrell. The service was fine. I can think of nothing to complain about. The billing was fine. Again no complaints. When I left, they refunded my deposit as they said they would. Again no complaints. Now I am looking to start electric service at a new place. I am wondering if the companies with cheaper rates are a good idea. But looking at these reviews, it appears that some of these reviews are not by customers but by competitors. This makes it harder to decide if there is an advantage to the cheaper services. I know TXU and have not a single complaint. I will probably use them again.
William N from Terrell, Texas
September 7th, 2010
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effortless, no hidden charges
I have had a good experience with TXU, cheap, easy, and their electicity is good quality.
Joe from Big Bend, Texas
February 9th, 2011
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Great company! Easy service.
Easy hook up and I can monitor my usage with their online tools.
Never had a problem.
Jerry Kelly from Dallas, Texas
March 26th, 2011
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TXU
TXU is pretty decent. Their customer service is also okay.
Myra from Waco, Texas
April 7th, 2011
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Customer Service Excellent
I have been a TXU customer for well over 10 years, have watched friends and family jump from one company to another due to better rates and bad customer service, billing issues. Due to the economy situation, I was needing to find a better rate for electricity. I went to this website and powertochoose.org to do my research. While there are other companies out there that are cheaper, the billing/customer service issues I am reading about do not make me want to change over to a company I am not familiar with. I decided to call TXU and find out what they would do for a loyal customer as far as lower rate. They didn't go down to the 8.5 cents, but did get a lower rate than was posted. The person who worked with me on the phone was pleasant, helpful and cooperative. I then asked at the end to be transferred to billing and that person was just as pleasant and helpful. I think I made the right decision and would recommend to all! Good luck!
Jana from Texas
April 13th, 2011
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Really great experience
I have had quite a few different electric companies: Direct Energy, Stream, and Relaint. Of these companies, Reliant was about the only one up to par with TXU. Direct and Stream were absolutely terrible. Reliant was just expensive. TXU gave me rewards every year! I am pretty darn happy.
Whizbang from Houston, Texas
June 27th, 2011
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Great company!
Always willing to help with issues and they have been in business longer than
any others, so you know that they are around to stay.
Jeff B. from Prosper, Texas
July 10th, 2011
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Great Service!
Very satisfied with TXU energy service and plans.
Virginia from McAllen, Texas
July 30th, 2011
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Stability and honesty!
Had to get off of star Tex since they jacked my rate way up in July. TXU gave me some stability and now I know what my bill will be next month. Great company!
Jimmy D. from Allen, Texas
August 18th, 2011
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TXU
Long track record. Consistantly the best customer service, billing and ease of doing business with. Only negative is that they are consistantly higher priced. I guess you have to pay for quality.
Anonymous from Texas
September 9th, 2011
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great
i wish they would discount more for longer term commitments....but love the debit card at the end of the year...125.00 last year!!!
ba from Texas
November 15th, 2011
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Satisfied Customer
Super service!!! Minimal disruptions.
Bill Oldright from Texas
April 26th, 2012
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Happy customer for a long time
So many bad reviews here but I had to chime in and say that I've been a TXU customer for over 10 years and never had any major problems with them. The TDU charges are not a scam like people are saying, they are from the delivery company (Oncor where I live) and are outside the control of TXU - you will get charged that no matter what electric supplier you use. Some of them hide it in their rate, some itemize it like TXU does but call it something else. They aren't the cheapest around, that's true. But they aren't 33-50% higher like some people are saying. You have to factor all the fees in together with each plan if you're going to compare. I'm paying 9.5c per kwh *including* the TDC charge of 3.15c. That rate is locked in, too. Power is always cheaper in the winter and more expensive in the summer. but with a locked in rate it stays the same no matter what. Sure, I could go to a 3mo plan with someone else and pay 5c or 6c per kwh in the winter, but at the end of the 3 months that rate isn't available anymore and you get stuck with whatever the lowest is at that time... probably more like 12 or 13c depending on the time of year. That's why the long term locked-in plans are always more per kwh. you get to keep that rate in the summer when it really matters. That'll be the same with anyone. Look for the long-term fixed-rate plans, not the 3 month right-now plans or the variable rate ones... or worse the month-to-month plans. Many of those will be cheaper right now but will cost you a lot more in the long run.All of that said, the one issue I've had with TXU is their automated billing. They can't seem to pick a date. I was billed on the 4th every month for as far back as my online bank statements went. Then suddenly it was the 1st, then again on the 29th in the same month. I can understand a day or two fluctuation but 6 days is a bit much. and two bills in one month, 28 days apart seems ridiculous, especially when my due date didn't change. If they can figure out their autopay system I'll remain a happy customer for a long time.Anyway don't be fooled by the naysayers. TXU is only slightly higher than the competition and if you feel like they're screwing you over then go somewhere else... but don't expect it to be better on the other side of the fence. If TXU wants a deposit, so will the next company. If someone is offering you a cheap rate in the winter, they won't in the summer. And those pesky TDU charges... every company in Texas charges them, believe that. It's the law that they charge them, they can just call them something else or bury them inside of the rate, but they have to be on the bill. Oncor or whoever your delivery provider is is going to get their money from you whether you realize it or not. Learn to read and understand the electricity facts sheet that every company has to provide by law about every plan they offer. That's where the real breakdown of what you're paying can be found.
Josh from Corinth, Texas
December 22nd, 2012
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OK Service
Would recommend TXU to anyone. Very professional and their weekly usage report is a big helpin understanding my use profile and the ultimate billing.
Gerald Reynolds from Pantego, Texas
June 21st, 2013
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What's with all the negative reviews?
Before switching to TXU Free Nights, our monthly bills were in the 400 range. After we agreed to switch to TXU Free Nighs and our bill drop to 110 for that month. And it stayed in the 100 range for almost 6 months now. Customer was very generous and informed us of the increase in kwh, cancelation fee, and everything we needed to know about the plan before agreeing to make this change. I'm happy with what I'm paying for and using free electricity is amazing.
Cuong from Houston, Texas
November 24th, 2013
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Pricey, but Good Service
I have been a TXU customer for 10 years (2 years in an apartment and 8 years in a house). I have had absolutely no issues ever with TXU in their customer service, billing or overall service. It is energy plan renewal time for me right now, and I'm doing my research to compare TXU to other companies. While I am tempted to switch to another company based on price, I am reluctant to leave a company that has been quite satisfactory over the years. It saddened me to see all the negative reviews regarding TXU, which prompted me to share my own positive experiences with TXU. It seems that most negative reviews are based on misunderstanding of how billing works - a consumer must consider delivery fees, base fees if minimum usage is not achieved, etc. TXU's customer service has been quite pleasing. I don't have the need to call very often, but I always speak to friendly, helpful associates when I do call. I even remember sending a complimentary e-mail a year ago to recognize an especially helpful associate when renewing into my current energy plan. TXU has been a great company for me, and I would absolutely not think twice about renewing my energy plan with them if their prices were slightly lower.
Brad from Cedar Hill, Texas
July 8th, 2014
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AMAZING Customer Service & New Rates!!
We just started to check into getting lower rates by comparing online. Our current rates were significantly higher. Through this research I ran across the reviews for TXU who is our provider and has been for 10 years, I was extremely concerned with the very poor reviews. I decided to email the address that TXU used in their review responses. Well my email was sent at 3:00 pm, the first read receipt from TXU was 3:01 pm, TXU employee Elaine Garza ID#XL1L called me at 3:42 pm and was outstanding!! Explained all our options, ran bill comparisons for several periods, explained everything on our bill by line item and how our new bill would look, get our new plan started with our last meter reading even though we were mid cycle etc.etc.etc. I've rarely had exceptional customer service and certainly did not expect it from a huge energy provider but I have to say she provided EXCEPTIONAL customer service!! She got us significantly reduced rates and I will be sure to provide feedback on these once we get our first bill.
Donna from Coppell, Texas
September 5th, 2014
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Great Experience with TXU
I have been a customer for TXU and had the best experiences. The bills were always accurate, topped with the discounts based on usage. The energy dashboard on their website is so useful and lets you know your usage and control you electricity costs. And when I had to disconnect my service because I was moving out of TX, they were so friendly and co-operative and modestly explained the next steps. Thank you TXU.
Krishna from Houston, Texas
October 20th, 2014
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Free nights are NOT for everyone, UNLESS you make changes to your lifestyle.
People let's be honest and out our feet back on the ground, If you have a busy household with kids and all kinds of activities during the day, than probably TXU free nights it's NOT for you... BUT if you're someone who's not at home during the majority of the day and can make "adjustments" to your lifestyle (do laundry during the night, pump up the AC in the early hours of the mornig to cool down the house for the majority of the day during the summer, than this plan is IDEAL for you... I signed up for this plan in June 2014 and during the entire summer not a single bill went over $96 per MONTH and now that's fall season my average bill has been $69 a month... Of course you want to make sure your house is well insulated and have the best "enery savings" appliances, bulbs, etc... THANK YOU TXU, I'l looking fowrard on staying your customer for years to come.
Avieser Trevino from Arlington, Texas
December 11th, 2014
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easy transition
just got off the phone with a wonderful customer representative,it was easy she gave best deal. Considering i was thinking of switching, glad i called instead. Very satisfied, wish i called last month i would've saved a ton of money. Been a customer 20 years now.
Willie (Ghost) Lopez from Fort Worth, Texas
December 15th, 2014
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TXU
I love Txu I do not see how people say they have a monthly bill of 200 in an apartment. My bill never goes over 70 and I stay with heat or electricity on. I don't really understand the TDU charge seems high but overall I'm happy with my bill. When I called in to renew my plan I did have a little trouble (language barrier) I could not understand everything he was saying and he couldn't understand some words I was saying but we got through it.... If I could change something about TXU it would definitely be to lower what ever that TDU charge is and if you forget to renew before deline they throw you on the most expensive plan.... Overall Satisfied and would recommend to others
Chikyra from Arlington, Texas
December 30th, 2015
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Enter Promo Code 34334489 for $50 from TXU energy at www.txu.com/friend
I'm currently a new customer to TXU, I haven't had any problems with the electricity company and my bills have been under $100. I live in a 800sqft apartment with my wife, we usually use a good amount of electricity and also never turn off the AC. I would recommend this company to a friend!The promotional code is entered at www.txu.com/friend when you sign up with TXU.
B from Corpus Christi, Texas
February 8th, 2016
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10+ years as satisfied customer
I've been a steady customer of TXU for 10+ years. When I moved my service a few years ago, I used their website and live chat to pick the best plan and make the move. I have always had great results with customer service when I needed them and the service has always been reliable.
put_zel from Hamilton, Texas
April 19th, 2016
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Customer for over 5 years
I originally came to this website to read reviews about potential companies, because I was looking to lower my bill. I was really shocked with all the negative reviews because I've had an overall good experience with TXU. I've been with the company for over 5 years and I'm only looking to switch, because my bill seems to have increased quite a bit over the years. I noticed that before I was paying a much lower price whereas now my bill stays over 100+ a month even when I'm not using it as much. I think it's just one of those situation where I may need to switch, since most companies give new customers the better rate to win their business, but then forget to reward their loyal customers with those rates to keep their business. However, rate increases and all, TXU has been great and I really hate that I have to switch just to get a lower rate since I'll be a new customer, when I would rather just stay with TXU and be a loyal customer. I would definitely recommend TXU to someone!
MrsWoods from Houston, Texas
December 9th, 2016
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Best Savings in Texas
The below link will credit you $50 on your first bill with TXU! Great Company, Excellent Customer Service, and the BEST rates I've been able to find. I wish I had switched to TXU earlier and I would have saved a lot of money!http://www.urefer.com/referral/1878/3495747/s/11
John from Texas
December 16th, 2016
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TXU Saved me from CIRRO energy nightmare.
I was a customer when it was TU electric. I had never had any reason to change when Cirro had a rep going door to door. Who doesn't want to save money. Well it has been a nightmare that a courtesy call from TXU bailed me out of. We got one of my two meters changed but couldn't get my barn meter changed. TXU called to see what they could do to get my business back. They reduced the rate Cirro gave by 2.4 cents per kWh gave me a $50 gift card and it only took 10 minutes. Thankfully they have ended a nightmare for me. I will remain a loyal customer. When you want to shop rates. Check the out but call your carrier first. They most likely will match or beat the rate. Saves a lot of hassles.
Dianna E. from 76267, Texas
July 18th, 2017
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SATISFIED
i just switched from Direct Energy to TXU Energy after a year of bad service from Direct Energy... just got off the phone with a wonderful customer representative,it was easy he gave best deal. Considering i was thinking of switching, glad i called instead. Very satisfied, wish i called last month i would've saved a ton of money. Let's see how it goes.
MONICA from 77092, Texas
August 25th, 2017
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Good service
I love that my lights are free after 8
Qemiya from 75169, Texas
December 1st, 2018
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Free nights
The free nights is a nice program. It'll be better if the nights started at 7pm instead of 9pm. My only issue is with the centrepoint fee which seems to double my electricity bill.
Kay from 77090, Texas
February 10th, 2019
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His name is Irwin!
I had the opportunity to speak with a supervisor named Irwin ( not sure if spelling is correct). He made me feel valued, despite my reason for the call. He continually went above and beyond what I expected. He is truly some one who cares and I'm grateful for his genuine help that while some think maybe small, his proactive and efficiency left an everlasting imprint of gratitude. Irwin assured me that we were taken cared of. Thank YOU Irwin
Wanza from 76011, Texas
July 8th, 2019
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Texas energy
Nikki was extremely helpful and friendly when I had questions about my bill.
Shannon from 77004, Texas
July 18th, 2019
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TXU Energy
I would recommend TXU to anyone looking for a reliable electric company. I have a reasonably priced bill, and they are active in preventing any issues that may come up from escalating.
RAC from 76705, Texas
March 5th, 2020
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Great customer service rep.
I have called TXU numerous times and always get stuck talking to someone who talks so fast and makes me feel stupid. I get frustrated and end up hanging up! This evening I called and spoke with Walter and he was phenomenal!! He was so patient and walked me through everything step by step! Thank you Walter for your kindness
Heather G. from 75491, Texas
May 26th, 2020
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We had power through bad times
Been with TXU for over 10 years! We had power through this past winter storm disaster. We Always get a rebate check at end of year! We have always been on their flat rate program, which makes budgeting easier! Make the choices that will help you!
Bweave from 77379, Texas
February 21st, 2021
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Great Customer Service Representation by Carolina C
I recently inquired about new service with Customer Service Rep - Carolina C. Although I didn't choose this company, I felt that she should get recognition for being so thorough by calling me back twice because I couldn't finish our conversation the first call. She was so pleasant and understanding!
LiLi S from 70521, Louisiana
February 25th, 2021
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Using pay my bill from online billing
Every sent I have txu I can go to my monthly bill and pay it online, not this month for july 28, 2021?
Celestine Brow from 75230, Texas
July 28th, 2021
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chat experience
I have just completed a phone chat with two customer service people who are good at what they do and knowledgeable about the ins and outs of the company plans. Natalie (sorry about the spelling) read my problem sentence and knew who could help me. Proceeded to flawlessly send my chat to Stuart D. who fixed my problem by asking a few questions, applying a bit of quick thinking and became my angel for today. :)
ValWyn from 77379, Texas
August 18th, 2021
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Prompt and professional. Not sure why another company took over the account??
I called TXU for a new electric service moving to a new residence and it was connected before I unloaded the truck. I did a great job they're very professional building was slightly below market price.
Eric Crockett from 77033, Texas
October 17th, 2021
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Rate TXU
Angel was awesome at helping me out with my account problem.
Lisa Applegarth from 77510, Texas
October 23rd, 2021
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Extension
Ive been having a hard time keeping up with my bills due to being diagnosed with cancer. I was able to chat Online with Kathya G. And was able to get the extra day I needed to pay my bill before being disconnected. Great service!
Lauren Perez from 78106,
January 18th, 2022
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Caring staff
They always work with me. Oscar R was awesome in customer service.
C. Tyler from 77051, Texas
February 11th, 2022
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Great Customer Service Chat Excellence!
I Had Chat Today With E.Diaz & With Disabilities, Senior With Chal lenges It Seems Confusing But Today He Reassured Me That TXU Cared & Concerned To Give Thier Customers Quality #1 Priority Service & That's What Mr. Diaz Displayed Today For Me. He Was Patient, Understanding & Polite. He Took His Time To Help Me To Figure Out How To Get Username Right & Password & How The Letters I Had Put In Wasn't Helpin g Me To Log In & Also Help For People With Disabilities Can Get A Little Help Being On Disability. I Really Appreciate Him Taking My Fear Out Of Chatting & That TXU Is Really A Company That Cares. Mr. Diaz I Appreciate The Quality Customer Seevice CHAT" Excelle nt Service. I Hope The Company Recognize The Difference U Made For A Customer That Had Challen ges With A Chat & Informative Help For TXU Customers. I Will Past The Word To Use TXU CHAT!!
Cynthia B. Cade from
March 25th, 2022
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They have helped me so many times
After having another positive experience with TXU today, I decided to finally do right by them and write a review. There were so many times I was granted extensions and deferred payment plans when in tough situations. I've been with them for five years and don't regret a thing.
Victor A from 75428, Texas
April 22nd, 2022
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Wonderful service
I just got off the phone with Misty and she was very helpful and knowledgeable and helped me get switched over from my current provider with ease. She is friendly and a great asset to the organization.
Joe Larkin from 75075, Texas
April 25th, 2022
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Great Customer Service Reps.
I have had many problems trying to pay my bill on time due to work and health issues. These Representatives on the phone have gone above and beyond to do what they could to help me. I cant explain here. They have helped me get the bill taken care of when other companys would have just said, pay or go without. I really appreciate there help. Everyone I have talked to has been WONDERFUL and HELPFUL.
Mel Spiller from 79762, Texas
October 30th, 2022
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I'd give them a zero star's
I was so excited to find a company that worked for me to get the deposit down. Now I think I would have paid the full amount x over! Me and my kids have been in our new place without power for 4days and still TXU tells me I have to wait 24-48 hrs more for power! I was put on hold for 2 hrs because I would stopped calling and asking what the problem is and how do we speed it along. And then the last person said to me that he was going to help but now he isn't because I was upset that I was told differently when I sind up for this service. -hott&bothered
San Angelo TX from 76904, Texas
May 25th, 2023
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Great Customer Service!!
Jacob (HD89) provided great customer today. He was very polite and patient with giving me information about an energy plan to save on electricity charges.
Tammy Harris from 76036, Texas
July 4th, 2024
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3-4 Star Reviews: 25 (4%)
Oncor - OK
Good deal
Johanes from Dallas, Texas
March 10th, 2009
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TXU was Decent
I had TXU energy for awhile, and the service and plans were decent and competitive at the time. However I switched over when I got a better deal from somewhere else.
Matt from Houston, Texas
May 2nd, 2009
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TXU - Decent
I had TXU for a couple years. Things I liked: Price was good and i got a visa card every year with $40-$60 in cash back - that was a nice surprise. Things I did not like - the login to the account management sucks. I like using the same password over. They force you to change to their password system that requires that you use one cap letter. Really a bad user experience. Otherwise - their rates were average.
Brent Schmidt from Fort Worth, Texas
May 26th, 2009
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TXU isn't Bad
I switched to TXU energy after having a few bad experiences with Reliant, and since then, I don't really have much room for complaint with TXU. The bills have been lower than when I was with Reliant, and their online bill pay is convenient and easy, so that's a nice benefit as well. Overall, I'd definitely recommend them to others.
Stefan from Houston, Texas
June 2nd, 2009
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my electric provider
I am very pleased with TXU such as rates,service and their very pleasing attitude
robert gonzales from Dallas, Texas
August 13th, 2009
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Decent provider
I have had a good experience with TXU. Their prices are not always the best, but they have never incorrectly billed me.
Matt from Spring, Texas
August 31st, 2009
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luci
this company is pretty good, people try to help you most of the time
lea from Vernon, Texas
February 17th, 2010
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Pricier than others
Have to save every penny in these down times.
Will gladly pay an early termination fee of $200 to get out of a contract. Even with doing that my money should come back to me in about one and a half months time.
JB from Allen, Texas
July 10th, 2010
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TXU
TXU is pretty decent. Their customer service is also okay.
Myra from Waco, Texas
April 7th, 2011
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Get What You Pay For
I have been with TXU for over 30 years and have paid premium pricing for the privelege. I have always gotten excellent customer service and have always been able to get them at any time I needed to. Since I was one of the first 100 to sign up for automated online billing in the mid 90s - I have never had billing issues. 12 months ago I was finally forced to choose a plan and face the amount I have been paying for my electricity. UGH! yes, it is great service and you do get what you pay for - I pay one of the highest rates (their lowest rate is my selected 10.4 cents a kilowatt hour) and have no issues. I am unhappy that I am not rewarded for loyalty or get any of the other benefits that switching around gives you. $150 gift cards, $25 off your bill, NOTHING HERE!
Ehlmann from Azle, Texas
July 11th, 2011
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For the rich.
If you want electricity for the rich go with TXU. Yes they are great at mailing me a bill and cashing my checks. But it is 12.8 cents per kWh for 5394 of them. I am switching. By the way, my plan was called TXU Energy PriceGuarantee 24. The only guarantee I received was to get ripped off for 24 months.
Dwayne from Grapevine, Texas
September 25th, 2011
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THE VERIZON OF ENERGY
It's my belief that TXU is the Verizon of energy rates. This company does not really care about giving you the best rate and they will not do anything to keep you until you cancel and then they call you asking why you left.
Gary from Euless, Texas
March 20th, 2012
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Good service and access but too expensive
After 2 years on the TXU Choice 24 plan I am choosing to reduce my costs. TXU does return to the community and that is admirable. Sorry they haven't made it more affordable to keep my business. Farewell.
Mike from Bedford, Texas
April 11th, 2012
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residence
overall, satisfied with service, but unable to get answers to questions about promotions, get referred to website, which did not mention the particular promotion I was asking about
Tony Diotalevi from Friendswood, Texas
August 30th, 2012
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Happy customer for a long time
So many bad reviews here but I had to chime in and say that I've been a TXU customer for over 10 years and never had any major problems with them. The TDU charges are not a scam like people are saying, they are from the delivery company (Oncor where I live) and are outside the control of TXU - you will get charged that no matter what electric supplier you use. Some of them hide it in their rate, some itemize it like TXU does but call it something else. They aren't the cheapest around, that's true. But they aren't 33-50% higher like some people are saying. You have to factor all the fees in together with each plan if you're going to compare. I'm paying 9.5c per kwh *including* the TDC charge of 3.15c. That rate is locked in, too. Power is always cheaper in the winter and more expensive in the summer. but with a locked in rate it stays the same no matter what. Sure, I could go to a 3mo plan with someone else and pay 5c or 6c per kwh in the winter, but at the end of the 3 months that rate isn't available anymore and you get stuck with whatever the lowest is at that time... probably more like 12 or 13c depending on the time of year. That's why the long term locked-in plans are always more per kwh. you get to keep that rate in the summer when it really matters. That'll be the same with anyone. Look for the long-term fixed-rate plans, not the 3 month right-now plans or the variable rate ones... or worse the month-to-month plans. Many of those will be cheaper right now but will cost you a lot more in the long run.All of that said, the one issue I've had with TXU is their automated billing. They can't seem to pick a date. I was billed on the 4th every month for as far back as my online bank statements went. Then suddenly it was the 1st, then again on the 29th in the same month. I can understand a day or two fluctuation but 6 days is a bit much. and two bills in one month, 28 days apart seems ridiculous, especially when my due date didn't change. If they can figure out their autopay system I'll remain a happy customer for a long time.Anyway don't be fooled by the naysayers. TXU is only slightly higher than the competition and if you feel like they're screwing you over then go somewhere else... but don't expect it to be better on the other side of the fence. If TXU wants a deposit, so will the next company. If someone is offering you a cheap rate in the winter, they won't in the summer. And those pesky TDU charges... every company in Texas charges them, believe that. It's the law that they charge them, they can just call them something else or bury them inside of the rate, but they have to be on the bill. Oncor or whoever your delivery provider is is going to get their money from you whether you realize it or not. Learn to read and understand the electricity facts sheet that every company has to provide by law about every plan they offer. That's where the real breakdown of what you're paying can be found.
Josh from Corinth, Texas
December 22nd, 2012
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TXU Free Nights Program Canceled
I made a complaint on this web site back in November 2013 about TXU Energy Free Nights program. I am a solar customer providing energy to the grid in daylight hours. I was being charged for both the energy I consumed in the daylight hours and the energy I delivered back to the grid. I could not get satisfaction from TXU so I complained to the PUC. I sent smartmetertexas.com data to illustrate my issue to the PUC. Smartmetertexas.com data is the actual TDU data from all Texas residents with smart meters. TXU has corrected my bills finally effective 12/24/13. Merry Christmas to me! Interestingly enough the Free Nights program has been canceled as of today 1/8/2014.I suspect I had something to do with that. I think there was something very wrong with the billing on the Free Nights program. Anyway, I analyzed my own data, won my case, and would love to analyze yours too! Contact me at lucihundley@yahoo.com if you would like me to analyze your data for you. TXU will correct it if you have been improperly billed. But you must have data. If you don't know how to get it and analyze it I can do it for you "Feeling" like your bill is too high is not good enough. Data is needed! And I can get it for you! TXU is NOT using TDU data to bill you for Free Nights. They are using algorithms and percentages. But the Electricity Facts Label says they will use the ACTUAL TDU data. You will win your case if you send TXU the real data. And I can get it for you!
Luci Hundley from Rockwall, Texas
January 8th, 2014
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10+ years as satisfied customer
I've been a steady customer of TXU for 10+ years. When I moved my service a few years ago, I used their website and live chat to pick the best plan and make the move. I have always had great results with customer service when I needed them and the service has always been reliable.
put_zel from Hamilton, Texas
April 19th, 2016
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Decent
I've been using TXU for almost 3 years now and my only major complaint is that their website is very slow at times.
Michael from Waco, Texas
May 25th, 2016
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price Plans
Good service no problems with billing or customer service ,BUT they will not offer me the same contract they offer a new customer even if I have been with TXU for over 34 years now that is not right .There are lots of power vendors with better rates and great reviews for customer service
Eddy from Fort Worth, Texas
June 29th, 2016
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Billed for disconnect notices?
My bill has been a low $170 all summer and I got a bill in January for $243???? I spoke with customer service and ask why was the bill so high. I am on free nights. I was told that I was charged an additional fee because they sent a disconnect notice?? This is a joke! I can understand charging for an actual disconnect, even though, all they have to do is hit one key on their computer terminal to reconnect but why charge for sending me a notice? And why change $50-$60 ??
Michele from Pearland, Texas
January 19th, 2017
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No class when leaving TXU
I selected another provider when my contract ran out through power to choose that was 20%- 25% cheaper. For the three days it took to convert to the other provider, TXU raised my rate by almost 50%. Classless. Lost a potential future customer.
Jeff Jarabek from 75013, Texas
June 12th, 2020
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Great Customer Service Representation by Carolina C
I recently inquired about new service with Customer Service Rep - Carolina C. Although I didn't choose this company, I felt that she should get recognition for being so thorough by calling me back twice because I couldn't finish our conversation the first call. She was so pleasant and understanding!
LiLi S from 70521, Louisiana
February 25th, 2021
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My bill is CONSISTENTLY HIGH
I live in a 3bd 2ba apartment that is 1380 sq ft. Its over $300 almost every month. I dont know if its my AC but Ive tried keeping it at 76 and I about died. This IS Texas after all. I like their customer service but I get really sad that my energy bill is almost as much as my car payment at this point. I used to be with TERA and I never went over $100 in a 3bd 2ba apt
Maria from 78414, Texas
July 6th, 2021
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Will Be Changing Providers
TXU has excellent customer service when you call, but has scarily aggressive billing tactics. Twice I've paid one day after the bill was due and TWICE have received cut-off notices. My previous provider was a municipal utility, which was superlative and for which I used autopsy. I won't use autopay with non-municipal companies because of the rapacious actions these energy companies took during the February freeze. Like I said, I'm dumping TXU.
Robert from 76247, Texas
November 7th, 2021
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updating e-mail
Mr. E.Diaz helped me get my e-mail address updated, was thorough and fast.
Norma from 75208, Texas
December 29th, 2021
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2-3 Star Reviews: 61 (9%)
Oncor - OK
Good deal
Johanes from Dallas, Texas
March 10th, 2009
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Decent Plans, Ok Sign Up, Terrible Customer Service
Decent Plans, Ok Sign Up, Terrible Customer Service
Carlos T. Jenkins from Houston, Texas
May 19th, 2009
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Bad Customer Experience
I was a good customer who never missed a payment. After Ike, there was obviously some bill confusion, so I wanted to cut TXU some slack. They sent me bill that they said was a "usage estimate" because they couldn't get around to read the meters of everyone. The bill seemed high, and when I called they said just pay a portion and that it would be corrected on the next billing cycle. Fast forward to the next billing cycle, and they've charged a late fee, are threatening cancellation. Fantastic. Customer support was terrible, and when I asked to speak to a supervisor was told that it was out of their hands. Do not use!
Andrew from Dallas, Texas
May 27th, 2009
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Online Payment Fee
I was unhappy that stream energy charges me a fee to make my payment on line. In this day and age, this kind of thing should be FREE and preferred over standard paper billing. But Stream charges you a fee to make your payments online.
Richard from Houston, Texas
May 27th, 2009
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disatisfied customer
I have trouble getting TXU to send me a bill every month. I had to beg them after 3 months, knowing that I would be hit with a outragious bill one day. They finally sent me a bill. This was last month. Got my new bill last week for June. It says my balance is 0. Here I go again. Can't wait for my contract to expire
Mr. Johnson from Houston, Texas
July 1st, 2009
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I am disappointed because.....
Although they give good service(TXU) they wanted to charge me $200.00 to change my current plan to a cheaper rate!! This is unfair!! We are struggeling as it is and do not need to give the power company MORE of our hard earned money!! As soon as my plan term is up, I'm outta there!!
Deborah from Plano, Texas
July 22nd, 2009
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Bad service
I'm not happy with the fact it took 6 months to receive my first bill. I'm even more upset with the fact that my payments were lost. Txu customer service has to be the worst I have ever been subject to, I will never recommend txu.
future ex customer from Houston, Texas
August 4th, 2009
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Huge Rate Increase
I changed from Reliant to TXU and I was happy with the rates but they starting calling to enroll me in one of their plans. I didn't like it I wanted to continue without contract and they just increase the rate from around 11 to 17 cents so I decided to cancel the service. They prefer to be looking for new customers instead of keeping the old ones happy. Nobody ever called me to ask why I quit. Bad Business.
Joel from Houston, Texas
August 6th, 2009
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The biggest rip off I've ever recived 400$ 4 a 2 bed appt!!!
I feel like I'm being totally robbed by the system !! I'm paying over $400 a month for a 900sq apartment my mother owns a 4 bedroom very large home and she pays the same amount every month !! Now I'm very conscious about my energy usage.. i dont turn the ac past 75 in the day and 80 at night ! I keep all my lights off I unplug all unused appliances and yet all year my lowest bill is still $150 I'm so sick of this total control over my wallet I'm actually fearful now that I will be disconnected as I am not able to pay my full bill until the middle of the month ! I was also disconnected in the middle of july and had to wait 2 and a half very hot days with my very small child to have power again. Something needs to change this is crazy in it's worst form and very evil i might add
i hate txu from Texas
August 31st, 2009
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TXU
We've been with this company a couple of years and I like that they work with us when we need to pay the bill.
Tdeanda from Corpus Christi, Texas
October 1st, 2009
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Too pricey
harder economic times call for better competitive prices. Unfortunately I'm not getting that with TXU
Mireya Cruz from Laredo, Texas
October 14th, 2009
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Customer Service doesn't know how to explain the bill
I have Month-to-month plan, the same one that I have since my company set up for me when relocated. After huge value on last summer, I called TXU Customer Service to understand how billing works - specially about Gas Surcharge that represented more than 50% of the bill amount. Customer representatives (more than one attempt) couldn't explain. After asking about other options, they merely could explain what I could read and understand readint their website. Now, before summer comes, I will try other company.
Felipe from Houston, Texas
February 15th, 2010
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luci
this company is pretty good, people try to help you most of the time
lea from Vernon, Texas
February 17th, 2010
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TXU Sucks
I have had sooo many probs with this co, where do I start? My electricity bill was never generated for Jan so I received a nice bill for Jan and Feb, yestereday for the amount of $965. I called to switch plans and was told I would be charged another $200 to switch. WTF? I also was told that if they sent a repairman out and there was not a prob with my digital meter, that they would charge me $100 as well. TXU also drafted money out of my checking account 3 days earlier than I had scheduled and would not cover the overdraft fee. So basically TXU sucks!!!
texas chick from Texas
February 26th, 2010
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I'm gone
VERY Poor customer service. The call center is located in the Phillipines, or timbuctoo....no help there. Online customer service was worse........snide remarks from online personnel. I will sign with a new electric service provider ASAP.
VERY dissatified from Midland, Texas
March 2nd, 2010
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Simply not competitive anymore
I signed up to TXU originally because I was forced to by my builder as part of the home sale. They had a contract with TXU to feed them customers. TXU was fine, the prices were competitve, so I stayed with them. Two years ago I signed a 2-year fixed rate contract with them, thinking I was a deal. I didn't really do any research and just signed up. Well, 2 years later I have a $298 bill when I could have had a 180 bill with cheaper companies. I called TXU to see when I could get out of my contract and they tried to sell me on a new plan that was still 5 kw/h more than other companies. They simply couldn't compete. Conventional thought is the overhead for such a large company keeps them from being competitive. Maybe that is true, but I am definitely leaving them. Every company has online billing now, why should I pay more? Pay 20% more to get a 3% rebate? Doesn't make sense.
Tony Hamilton from Houston, Texas
September 8th, 2010
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Extremely Expensive!!
i lived by myself in a one bedroom apartment. i had two jobs and just came home pretty much to sleep. Lights were never on and air stayed around 72. Light bills were averaging $150. Rate spiked up to a whopping 14c/kwt! Customer service wasnt able to do anything for me. switched to city of austin energy. bills are now $60. If you want overpriced electricity then this is the company for you.
Sally from Austin, Texas
October 15th, 2010
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Excellent Company
I have been a TXU customer for many years and have not had any trouble with any issues. However, I find their prices a little on the high side compared to many of the other providers. Since I'm one of those people who is concerned about cost, I'm going to try another company with a great reputation but lower prices. This summer's bills blew me away so I'm scrambling for better prices. I might be back though.
Doris from Allen, Texas
October 20th, 2010
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Not happy
I pay a lot of money for the service and they seem to skip actually reading the meter several months which can really hurt if you owe more than their estimated amount.
jon from Texas
February 3rd, 2011
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High Prices
Service is reliable and billing is accurate, but the rate per KWH is very high. Shop around before making a decision. I selected what was presented as my option at time of my home purchase.
Jason from Pflugerville, Texas
February 20th, 2011
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Renewal Runaround
My TXU Energy Choice 24 plan ended in June. In trying to figure out which plan to choose for renewal, I called custormer service (sould be customer disservice). I was told the 12 month plan was 7.5 cents per kwh and yhe 24 month plan was 9.8 cents per kwh. As paying about 30% more for 2 years seemed a little high, I chose the 12 month plan. The confimation I got showed my average rate based on 2000 kwh was 10.7 cents per kwh, so once again I called customer service. I was told that there was no Choice12 plan @ 7.5 cents. I assured the rep that 7.5 was the rate I was told and since I renewed by phone, the rep recorded that conversation. Guess what, the rep then stated, after double checking, that 7.5 was correct, BUT did not include otherchagges, including Oncor's Energy delivery fee. I asked how that fee was calculated and was told that Oncor doesn't disclose that information.That I, of course, doubt. so after 15 minutes of talk when I bought the 12 plan and another 15 niute of trying to explain to me what I bought, I gave up. There is some solace in the facr rhar I only have 11 month to wait to not repeat thissenario with TXUr
Vdub from Dallas, Texas
June 2nd, 2012
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a RIP OFF!
I was a customer with them for 2 years and realized I was getting ripped off at 11.5 cents/kil. I called them to ask about getting a lower rate. Seeing as, I was a loyal customer and always paid on time. They said No. Plain and Simple. I switched to bounce energy and locked in a week late with them, at 8.8 cents/kil and with a customer service team that really cares to keep you.TXU called several times after we cancelled service asking us to come back I would ask if they could beat 8.8 (at the time) and they said No. Well, to bad for them.I paid my final bill over the phone with a rep and not even a day later my credit card was ripped off. I don't know if it was the rep, but I have my questions.Either way, do not go with TXU, they will rip you off big time!Go to bounce energy - they have great reviews, and it's true - they are great!
Bethany from Fort Worth, Texas
July 2nd, 2012
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TXU is way more expensive than everyone else
Dont believe their lies about cash back, coupons, free nights etc. . They still gouge you and laugh at you by throwing those Papa Johns coupons.I have been with them from 2003 and never realized how much more I was paying till recently when I went to powertochoose.org and compared.They not only charge higher KW/hr rate, but their TDU charge and other exotic named line items is a ripoff. You can find more info here http://www.txu.com/residential/customer-care/tdu-delivery-charges.aspxTheir TDU is an extra 2.62 c per KW/h plus a fixed fee of $6.24I switched to Summer Energy under a 12 month promo plan and I am paying 7.8c per KW/hr plus a base charge of $2.97 ... thats it.I was going back on TXU bills and every month I was paying $40 - $100 (depending on usage) more with TXU compared to what I would have paid with Summer Energy.They did call me and sent me $250 debit card to switch back !! They will recover that in the first couple of months of their new 2 yr contract .... I am never going back to TXU.Check with powertochoose.org and find companies that clearly state what the charges are in the Electricity fact label and dont charge usage based TDU.
babalu from Coppell, Texas
August 26th, 2012
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High Priced Leader
I was being charged 11.5 kwh while the competition has many offers for 7. to 8. kwh . I've called and talked to them and although customer service was nice and polite they have nothing to offer. The company is ripping people off for 33% more then other companies...
jill from Commerce, Texas
August 31st, 2012
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Overpriced and now bad service
TXU has always been the go to provider for overpriced electricity. After they were bought out by a hedge fund, they declared war on customer service and hired customer service agents in Guatemala. I was told by an exec a couple years ago that they were ending that arrangement. But TXU is now just another electricity broker out to make a buck now providing bad customer service along with high prices.
RA from Abilene, Texas
May 16th, 2013
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they sent me a coupon for a free turkey one thanksgiving...
I read between the lines, when I got the coupon...what they were really saying is that ..I AM A TURKEY...for over paying them every month for electricity!quite simply my bill went down 50% after I left them!!!!I have switched first to reliant for a 6.6 teaser rate ( which went to 13+ the 2nd year , another rip off) Then I went to tri eagle energy ( very satisfied!)...no complaints...8.4 late year and now 9.9...I am sticking with them!I suggest read these review and check every year...for the best rate...dont become complacent!
Dave from Kingwood, Texas
June 4th, 2013
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Looking for a new provider
If restaurants and other service providers offered billing plans like you do, we would never go there. You may have a near monopoly in that we need power, but we do not have to tolerate the complexity of your plans. I was looking for a simple comparison for an apartment assuming a fixed use level... I'll go back to another provider who had fewer marbles in their mouth. You wish to show flexibility but it is only complexity.
Schneider from Houston, Texas
June 20th, 2013
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would no longer give 10.2kwh rate after 1 year
Intro price for 2 years was 9.2kwh, then it jumped up as a month to month because we where not aware of any contract! Never had a contract with TXU, and was a customer with them for over 20 years. 4 years ago, I stopped being a customer and changed to Reliant. Next 18 months was a nice low rate, the last 4 months was night mare...15.0kwh with 300-400.00 bills. Next came around a door to door sales woman, with TXU who gave a 9.0kwh we went back to TXU, now in 2013, we have switch again from TXU to StarTex. TXU would not give us the 9.2 rate nor even the 10.2 rate, contact at 10.2 rate was for 1 year, and just expired. Now we have StarTex @ 9.4. we will see how much the difference is shortly.
TWB from Arlington, Texas
August 15th, 2013
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TDU delivery charge fees
The TDU fees are unfair.At the moment I have a 12 month fix rate at 7.3000 cents Per kWh with them.I have noticed that my TDU charges has over the past few months have sky rocketed.My TDU delivery charges has shot up from $50,$100,and now $111 dollars on my latest bill !!! I went back & looked at the Electricity Facts Label (EFL) piece of paper that they give you when one makes a deal with them.Anyways,I went & read the Electricity Facts Label (EFL) paper under the the "Disclosure Chart" heading,and there's a question on there that says "If my price can change,how will it change, and by how much?" Their answer that I found on the EFL ."Your price will not change during the term of this plan except to reflect actual changes in TDU charges;changes to the Electric Reliability Council of Texas or Texas Regional Entity administrative fees; or charges resulting from federal,state or local laws that impose new or modified fees or costs that are beyond our control." Basically,they can charge you whatever they fancy on your TDU Delivery fee. Not cool.
Cesar from Wylie, Texas
September 9th, 2013
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Scam and rip off ( charged a return fee on a debt card ) Really ?
So I just got off the phone with a txu customer service agent to inquire why my scheduled payment had not been posted to my account . As the agent looked up my account she tells me that the payment was denied by the bank and was returned . I said excuse me the money is there . She said no ma'am it is not . She then told me on my new to bill I would have a return check fee . I said ma'am this is my debt card no check has been used . She said well there would be this charge on my next bill due to it being returned .I hung up at this point and went to the bank . I sat down with the banking agent and asked why my txu bull payment was returned . The banking agent then tells me THAT NO txu bill payment had even came through . I then pull up my txu online account to discover that the scheduled payment had been canceled . I called txu back to give them all of the information that i had to hear that oh well i would still be charged a return checkfee . This is the final straw on top of several other billing problems . I'm gone , we are looking for new electricity providers
LeNae from Fort Worth, Texas
December 20th, 2013
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Highest bills ever since Nov 2013
Our electric bill has been higher than any we've ever received in over 8 years. In November 2013, our bill went from $170 to $525 in February. And what's with the TDU Delivery Charge of $120? This is ridiculous, as we have our thermostat programmed to 65 degrees. I called TXU and of course they said we had more usage during the last 4 months. I've had enough and we're searching for a new provider.
Alexander from DeSoto, Texas
February 22nd, 2014
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Deceptive
I was late paying my bill by one freakin day. I havent had service with TXU but for 6 months. I pay my bill in full, just a day late twice. I was shocked to see a $400 deposit attached to my bill last month and even more shocked at the customer service agents who handled my call. I especially liked how they called me a liar when I asked them why they didn't explain to me why no one stated there would be a deposit on accounts under 12 months that were habitually late when I signed up. They said oh , you were told. Um, no I wasn't! I switched to Payless Power and I am completely in love with their customer service.
January from Plano, Texas
May 11th, 2014
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Loosing too many customers
Customer retention is key to profit earnings. I am new to the area and have seen a 200% increase in our bill. I believe in opportunities for you to keep my business but truly your customer service was unremarkable. I am willing to pay a premium for superb service but through my experience and after reading your reviews I have to dissolve our relationship. I hope your executives are reviewing your ratings because I am not sure how long you will be able to sustain your business with these practices.
Terence Kessee from ROWLETT, Texas
June 21st, 2014
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Never again
We signed up with txu when we moved into our new house. We were told free nights was our best bet. What a joke. Our bills were insanely high. I started heat/ac down during the day and tried to only run it during free times. Along with dishes and laundry and baths...anything that uses the water heater. Didn't make any difference in our bills. So we switched to reliant. Our bills are $200 each month!!! A third the amount of txu! And I have just been setting the heat/ac at whatever is most comfortable. Washing and drying clothes and doing dishes and everything the same but not any specific time of day. It was cheaper to pay to cancel our contract with txu and switch. We got our money back in less than 2 months with the much lower bills!
Sara from Magnolia, Texas
April 24th, 2015
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Long time customer
Billing and customer service is questionable? Not satisfied with either. Wouldn't recommend any of their services.
Quinton Bellah from Irving, Texas
October 30th, 2015
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Decent
I've been using TXU for almost 3 years now and my only major complaint is that their website is very slow at times.
Michael from Waco, Texas
May 25th, 2016
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price Plans
Good service no problems with billing or customer service ,BUT they will not offer me the same contract they offer a new customer even if I have been with TXU for over 34 years now that is not right .There are lots of power vendors with better rates and great reviews for customer service
Eddy from Fort Worth, Texas
June 29th, 2016
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Overcharged and defrauded by customer service
I just recently cancelled services with TXU, as I was relocating to Fort Benning, GA. After terminating my service, I was issued a final bill for 8 days not covered by the previous billing cycle. TXU claims that I used 1604 kWh in an 8 day period. I have an 8.75kW PV solar panel system. I have never used 1604 kWh of energy in any 30-day cycle since their installation. What is worse is that their website (TXU's own site, not a 3rd party host) states I only used 711 kWh during that 8-day period. While still excessive for what is typical, this more than doubled the bill. I lodged a complaint with TXU who returned a finding that the reading was verified based on historical trends of energy usage at my residence. This logic is absurd as I have never had an electric bill or energy usage like that in the 2 years since my solar panels were installed. This is blatant fraud in an attempt to rob me as I am leaving the state.
N. Early from Killeen, Texas
January 23rd, 2017
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Customer Service hangs up on you.
After being asked my account # and details by three different people transferring me, it became a bit frustrating. I simply wanted to know if the account for the house I sold was payed and closed, while my service was transfered to my new home. One gentlemen told me I had cancelation fees. Another gentlemen said I didn't because I transferred. It quickly became confusing and monotonous as my last transfer was a young man. I told him it was a bit reputicious to transfer and continuously ask the same account info and security questions while never answering my simple question. He just hung up on me. I had to call back and get a manager to answer my question. She was kind and helpful, but during the entire conversation, it sounded like a party in the background with coworkers joking and laughing in the background about daily affairs. I didn't say anything because they may hang up agian. I'm going to start shopping for a new provider.
Rob Sutherland from 75771, Texas
March 29th, 2017
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Don't believe them.
Customer for decades. Switched from incandescent bulbs to CFL when they first came out. Lowered my bill by a hundred dollars. In this century switched to LEDS raised my bill by $ 150.00 monthly. Quessed meter charges. Made me buy a new $ 90.00 remote meter. Then a years later replaced it with a new remote reader that reads high in there favor. Blamed me even I had Electricians over here to check my euipment. Variable percent charges not converted to real numbers. Additional charges from ONCOR for delivery and line repair monthly.... Failure to properly switch electric discount plans as promised in writing online. Adding 3 percent charges to electric bill to give you a debit card to spend after a year. Looking for a new electric provider.
Screwed over senior citizen from 76135, Texas
March 31st, 2017
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First bill was a surprise
We were told that our bill would average around $45 each month. Our first bill was $79. The energy we used cost around $45, but we had to pay oncor as well. No one told us we would have to do that. So now we have to adjust our budget and hope that we can keep electricity in our apartment so since we can't pay the cancelation fee.
Mikayla from 75052, Texas
June 18th, 2017
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Switch from TXU to another provider efficiency, is economically advantageous, and blissfully easy.
I have had TXU for at least 25+ years. I came to find that the MarketEdge program was not always easy to comprehend and the bills were difficult to interpret. So after 30+ years of service with TXU, I made the decision to switch service providers. I am now with MidAmerican Energy, a subsidiary of Berkshire Hathaway, the company principally the holdings of Warren Buffett. The company is tops in customer service according to the PUC, and the rate is much lower for 1,000 KwH--I am now paying approximately 7.5 cents per KwH.
William W. Cammack from 75205, Texas
September 5th, 2017
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READY FOR A CHANGE
l"m so fed up with this company issuing large bills every year right after the holidays , as if everyone puts up a Christmas tree and trims their house with lights. Whether it's cold or not, I always notice how the bill increases. It's time for a change, after years and years of being a committed customer. How can a single person, no children, no traffic in & out, but me have a bill that's FOUR HUNDRED and SEVENTY SIX DOLLARS???? Killeen temps don't drop that low. I haven't been robbed like that since they installed the so-called SMART METERS. I realize this is a review no one will ever see, because I noticed, all reviews are to the benefit of the company. It's okay, knowing it's going to grace someone's eyes will be fine. Calling doesn't help because it doesn't help, they stick to their guns. I never pay late, because there are extra charges, but now I actually feel raped!
nmccarrell from 76543, Texas
January 26th, 2018
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Don't be fooled
After moving to Texas 18 months ago, this whole electricity business was very confusing. We were used to an electric company that charged one rate that was reasonable, no averages to confuse people, etc. While trying to learn on the fly about all these companies to choose from and all the different rates, we settled on TXU for a 6 month trial to see how it worked out. Overall, we were ok with the price during the 6 months, but when it came time to renew, TXU's prices suddenly doubled. After calling their customer service, we got no where, that's the price, take it or leave it basically. So we left, found a better energy company, but low and behold, TXU kept coming back to us wanting to renew and they offered all these great rates, but we grow weary of companies that play that game, just offer us your best rate right now, bottom line and TXU failed to do that.
Dennis from 78665, Texas
March 10th, 2018
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Not impressed
Ive had them for 3 months now and the only time my bill was under 100.00 was the first month, it seems like it just keeps going up and up. Highly disappointing to a single mom of 4
Shayna from 76249, Texas
February 24th, 2019
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POOR CUSTOMER SERVICE
Our bill jumped from $303.33 to $607.51, with ZERO change in kWh usage. ZERO! TXU sttaes its an Oncor demand charge increase on out TXU BILL and Oncor states its a TXU issue. In 2 weeks we have spoken to 6 representatives, 1 supervisor, submitted a dispute and no one can explain Nor can they correct the bill. There supposedly is no one who can explain or fix it the issue. The just keep reading the disclaimer about demand charges. We explained in GREAT DETAIL that if they would just pull the invoice history they would see the exact kWh on one bill and compare that it is a $300 diff. The same invoices we will be submitting to TX Public Utility Commission. This easy fix has become such a nightmare. We never had these issues with Reliant at our old location.STAY AWAY FROM TXU
Winnie from 76015, Texas
April 10th, 2019
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Bad Customer Service
Said I needed a 50% down payment in order to get an extension lol. Ive never had a disconnection or got an extension in the past and Ive been with them for a year and a half now. I can say that my light bill is cheaper than when I had Direct Energy but their customer service isnt the best. Molena Orellan, a manager, gladly declined my request after I told her what my situation was. I just think they could be a little more understanding is all.
JC1993 from 77042, Texas
July 9th, 2019
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The guys went above and beyond!
First of all I have to say this was one of the worst experiences ever. I would also like to add that these two gentlemen Rocky Rayos and Cosme Ortega out of Midland Texas went above and beyond for me trying to fix what happened to my electricity and why it took 3 days to get it back on after a mess up from the company. No offense due only to the fact these gentlemen were genuinely concerned and worked diligently to help me in figuring out what was going on and why. In my opinion the customer service was fantastic. The organization and something with dispatching is way off. Me and my two young boys went almost three days without electricity that was suddenly shut off three weeks after starting service. This was due to the wrong meter number as well as the wrong address. If these guys didnt care so much this review would not be good it would be horrible.
Tish Pullen from 79706, Texas
July 13th, 2019
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Too expensive
Simply put TXU is very expensive! My very first bill with TXU was over$500.00 the next over $600.00 . New appliances, air conditioner is on 78 when home and 80 when not at home ......bill is still expensive! My husband think that our bill is based on what they think we are using and not actual usage. Our home is 1,500 square feet. I can not recommend TXU Energy!
Jo from 77459, Texas
August 18th, 2019
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a question about my reward for refer a friend about me and about the other person
My experience was suck, i am so mad the 9 people talked to me do not know anything so why you hire people like these, everybody transfer me to somebody else.... stay on the phone for nothing simple question to know about refer a friend...that is all
maha bundy from 77031, Texas
May 14th, 2020
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TXU is inconsistent.
I have to call them every month. They give me the run around. The app is poor and inconsistent.
TXU....why? from 76010, Texas
June 22nd, 2020
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Was calling to renew my Plan
Called in to renew my TXU Plan because my current plan was expiring 12/2/2020.. Spoke with customer service rep at 5:38pm. He told me about the Precise Saver 24 Plan. But I was trying to see the difference between the plan I have now and the Plan he was speaking of. The customer service rep was acting as if I was getting on his nerves with my questions, like he did not want to be bothered with me. I found myself telling him if I am cannot ask you questions let me know and I will hang up, call back and speak to someone else. By this time I had no interest in what he was talking about, over it literally. Been with TXU for 2 years, and this is ridiculous.
Upset customer from 75056, Texas
November 2nd, 2020
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Its a Trap!
The service was honestly fine when I was using it. However, I called and informed them I was going to be moving and instead of scheduling the service to be disconnected and the "Going to be Disconnected" issue on the website they kept my service going stating I specifically had to call and have the service disconnected! Be careful and look at more places! This one is just a trap in the end waiting to scam you out of as much money as they can get! Not to mention their customer service sounded like they were in India and I could only understand half of what was being said! Would not recommend!
Caleb from 75287, Texas
November 7th, 2020
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HORRIBLE CUSTOMER SERVICE, MULTIPLE OUTAGES
If you call customer service when there is a power outage, expect to be talked to condescendingly then put on hold until you finally decide to hang up.Weve had TXU for almost six months now and have lost power at least four times for multiple hours at a time. Locked into a 12 month contract but as soon as that is up, were ditching this company for somewhere else.In a state where customers can CHOOSE their electricity company, youd think they would actually care about how they treat their customers.
Holly from 75454, Texas
February 14th, 2021
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20 yr customer
Folks I want to share how being lazy has cost me money, always put off shopping energy providers until I had another $600.00 electric bill (extra usage) due to my mother-in-law living her last days out with us (4 months, only thing I can justify a large bill with, and really nothing changed). I finally listened to my nephew and connected with Energy Ogre, I've had 2 full months with them and my bills have been $130.00 and $126.00, which just makes me sick for not looking into this sooner. A TXU Rep called to see what it would take to win us back and once I said we were now with Energy Ogre she said Thank You very much and hung up. SHOP ENERGY OGRE. I believe in Capitalism and I assure you TXU is capitalizing off the lazy folks like me. Shame on me for not looking into this years ago.
Sammy Valderas from 76065, Texas
February 22nd, 2021
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Make pretty promises to get you to sign up but will screw you over once the contract is over...
An unsatisfied customer from 75253, Texas
February 28th, 2021
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Will Be Changing Providers
TXU has excellent customer service when you call, but has scarily aggressive billing tactics. Twice I've paid one day after the bill was due and TWICE have received cut-off notices. My previous provider was a municipal utility, which was superlative and for which I used autopsy. I won't use autopay with non-municipal companies because of the rapacious actions these energy companies took during the February freeze. Like I said, I'm dumping TXU.
Robert from 76247, Texas
November 7th, 2021
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Structured to Fail
I have an office in 75150, because it is zoned in an industrial area, I have a commercial account. And because I travel for work, it's really inconvenient to come back to a dark office. I've been a TXU customer for about year and I HATE the fact that customers are set up to FAIL (e.g. autopay cannot be easily setup, certain terms have to be met. Disconnection notices are sent via SNAIL MAIL when my email address is on file) I'm tired of a company that does NOT listen nor care to help. I cannot wait to LEAVE.
Dexter Tan from 75150, Texas
December 22nd, 2021
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Switch hold
Iv been with company 3years and I moved to another apartment, and new apartment was on hold. I submitted forms to remove the hold. It's was Friday and Tuesday they didn't turn on electricity.im had a lot of stress , I lose my money and my son sick I cant do anything without electricity.
Bad customer service
Anthony ext from 75075, Texas
April 4th, 2023
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Bait and Switch Billing
I signed upp for $.020 per/kw and free nights. When I received my bill, I noticed I was being charged $0.2966666666. I called to discuss and was told my bill is correct because I'm getting a discount for free nights. Can someone please let me know how TXU is allowed to upcharge you after you have signed up for the plan of your choice? If you are looking to switch to TXU, read the invisible fine print carefully...meaning, it doesn't exist and they are not going to tell you they are going to charge you more.
Jac from 77346, Texas
September 7th, 2024
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Don't expect to pay your bill on time
Every month my due date is different. When we first signed up, our bill was due on the 21st of the month. The next month, I saw I was late since now it was due on the 18th. I changed on my calendar to reflect the new due date. Again this month, I'm past due because my due date has changed again! You can NEVER get an actual DUE DATE! Expect to be late on every payment. No doubt this is to force you to allow them into your bank account via monthly debit! Very unethical in my opinion
Alex Smith from 75023, Texas
September 22nd, 2024
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1-2 Star Reviews: 379 (56%)
Worst
this Company is one of the worst ever. The Customer Service given is one of the most horrible experiences I have to deal with on a monthly basis. I always get a different story from their customer service agents and my bill is always different from what they print out on paper...there is never a logical explanation but i always have to keep paying so that we can have electricity. I know that my blood pressure climbs every time I call them. Find another electric provider before choosing TXU.
sharon verigan from Texas
July 15th, 2009
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Billing Issues
I have been with TXU since 08/28/2008 and have been on their "budget billing" and was told I would have a bill of $156.00/month. I have had TWO months that were that amount. The other amounts have ranged from $18.24 to $370.00. This month I received a bill for 156.00 and today another for the same period for 435.00. I called and they have no idea what is happening, but I only owe 156.00. NOTE: Stay away from TXU
Paul Conklin from Houston, Texas
August 2nd, 2009
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EXPENSIVE RATE
EXPENSIVE!!
My husband called them to request their service, and was hooked up with a very expensive contract plan of 2 years with a rate of 16.15 cents per kw! (We didnt knew anything about this energy matter..and they took advantage from us) This plan is no longer available and we can't cancel it, unless we pay a $200 fee.
nelly from Dallas, Texas
August 7th, 2009
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Extremely poor service
Being a loyal customer is not nearly as good as being a new customer. We are locked into a rate of close to 18 per kWh. We have been paying this for more than a year - and have quite a few months left to go. The only way they will let us out of this high rate is to pay them $200. Their customer service representatives are terrible. We are paying the fine and leaving.
Susan Thakkar from Houston, Texas
August 12th, 2009
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We had had error in billing which no matter what level of documentation, we could not get TXU to correct, we just kept getting referred to another department and that they would review our case. Spent an unbelieveable amount of time trying to get corrected and yet they would never let you speak directly with the department responsible for the inaccurately calculated bill.
Robin Stout from Corsciana, Texas
August 25th, 2009
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txu a company of deception
Txu claims they are trying to help you save energy. Instead they charge you more if you use less. They say they have a 24 month fixed rate plan when it is really a variable rate plan based on the amount of energy you use costing more if you use less or more than some figure they come up with. Their customer service is rude and act like they are the only electric company. Ater being a customer for more than 35 years they told me there was nothing I could do about it. They are not cheaper than their competitors.
gary hildebrandt from Colleyville, Texas
August 29th, 2009
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The biggest rip off I've ever recived 400$ 4 a 2 bed appt!!!
I feel like I'm being totally robbed by the system !! I'm paying over $400 a month for a 900sq apartment my mother owns a 4 bedroom very large home and she pays the same amount every month !! Now I'm very conscious about my energy usage.. i dont turn the ac past 75 in the day and 80 at night ! I keep all my lights off I unplug all unused appliances and yet all year my lowest bill is still $150 I'm so sick of this total control over my wallet I'm actually fearful now that I will be disconnected as I am not able to pay my full bill until the middle of the month ! I was also disconnected in the middle of july and had to wait 2 and a half very hot days with my very small child to have power again. Something needs to change this is crazy in it's worst form and very evil i might add
i hate txu from Texas
August 31st, 2009
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Gives Customers wrong info
We just moved here from up north in Iowa, last fall, we moved in Sept here to Fort Worth Texas. We had some issues with getting our electric hooked up and our service was shut off for a week due to an error on TXU's part, I suffered allot without a/c in 95 degree heat, lost allot of food and had very cranky kids...Please be aware TXU does not care about people. The whole time we were without electricity I did get appoligies but that didn't help my situation, no one hurried the process up and we lost allot of time. My first overall impression of TXU was BAD... Now we are having billing issues, they sometimes bill us 2 months ahead, don't note the accounts and loose information.. Needless to say I would NEVER recommend anyone to get TXU go somewhere else that is smaller...
Jamie South from Fort Worth, Texas
September 5th, 2009
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consumer
Billed incorrectly and charged late fee of 15 dollers after 1 day late
roy from Houston, Texas
September 15th, 2009
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$400 FUEL FACTOR CHARGE-BEWARE
EVEN THOUGH RATES MAY SEEN LOW, WATCH OUT FOR THE HIDDEN FEES. I JUST GOT HIT WITH AN ADDITIONAL "FUEL FACTOR FEE" OF OVER $400 ON MY SEPT 4 2009 INVOICE FOR A TOTAL INVOICE OF OVER $800. MY LAST INVOICE OF $300. ALREADY SWITCHED.
GNEAL from RICHMOND, Texas
September 18th, 2009
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How likely are you to recommend?
FRUSTRATED!
I HAVE HAD AN ONGOING ISSUE WITH TXU FOR ABOUT 1 YR NOW. I MADE THE MISTAKE OF SWITCHING NOT REALIZING I WAS A COUPLE A MOS. BEFORE MY CONTRACT WAS OVER. THEY SAID THEY WOULD WAIVE MY CANCELLATION FEE IF I RETURNED ON ANOTHER 2YR CONTRACT (AT A HIGHER RATE) -SO I DID. I DIDN'T GET A BILL FOR 6MOS - I CALLED TO INFORM THEM AND THEY WOULD TELL ME IT WAS B/C I HAD A CREDIT. THEN, DURING THE SUMMER WHEN ELECTRICITY IS AT ITS HIGHEST THEY HIT ME W/ THE BIG BILL FROM THE LAST 6 MOS. I'VE BEEN PAYING MY REGULAR BILL PLUS THE INSTALLMENT AMT. TO COVER THE LAST 6MOS. PLUS THEY HAVE YET TO CREDIT MY BALANCE W/ THE $200 EARLY CANCELLATION FEE THEY SAID THEY WOULD WAIVE. IT HAS BEEN A NIGHTMARE!
AGALVAN from HOUSTON, Texas
September 22nd, 2009
Billing & Account Management
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Pricing, Plans, & Promotions
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TXU
TXU over charged for 3 months of service where the agent didnot read my meeter. turned in kilowatt hours that were 9000KW over what the meter was reading. When I called TXU and Oncore to complain, they wanted to bill me to re-read the meter $30.00 when it was their guy or girl that made the mistake. The only way I could keep my lights on was to make a payment arangement. My bill was almost $2000, when my neighbors was only $285 with another provider (First Choice).
Alex Palmer from Grand Prairie, Texas
September 23rd, 2009
Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
How likely are you to recommend?
Do NOT recommend
I had an issue with TXU where they overcharged by $13,500. It tooks 3 months and 23 calls to their customer service to get it handled correctly. Many times I had to hold for over 30 minutes and when I was transferred to a different person I was placed on hold for another 20 to 30 minutes. Finally it was resolved by TXU Customer Resolution.
Carol from DFW, Texas
September 25th, 2009
Billing & Account Management
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TXU review
TXU will never have my business again. They took money out of my checking account without authorization and now I have a credit balance on an account that isn't even active. It's been 3 weeks and the funds still have not been credited back. I would never recommend anyone using TXU as a provider.
Gina Dombrosky from Houston, Texas
September 26th, 2009
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Why TXU should be watched by their customers.
I recently had a meter reading that was done incorrectly. We had a ridiclously high bill and when we called to see about it, we were told that someone would come and reread the meter. TXU went on to say that the meter was correctly read, to cover themselves. While it was fixed with a surprisingly lower wattage usage the following month, which surprised the company. We are not the only people that this has happened too. I would not trust any bill that they send you and I would go back and check my bills. If you google how to read a meter, you can verify your readings. If they missread your meter twice, you can demand that they switch to a digital meter. I think that is why they are trying to cover up their mistake. Consumers should be aware!!
Christie Sonnier from Kingwood, Texas
September 27th, 2009
Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
How likely are you to recommend?
they suck
ther price is great but there customer service is bad realy bad conected with them in may they did not bill me till aug and i called them to let them know that there was a problem but was assured that every thing was fine well gess what it was not they sent me a 800 dollar bill i put it on an installment plan payed the first installment now they are sending me disconnect notices ever 2 days and the dollar amount keeps changing haved spent more time on hold than ever no one knows what is wrong and they cant fix it so i am switching
peggy cirkles from Bogata, Texas
October 15th, 2009
Billing & Account Management
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Customer Service
I have had TXU Energy many years. A small house less than 1700 sq. ft & I recently rec'd 2 electricity bills due same month. When I called Customer Service for an explanation-no help was even given, refused to give me their name or a supervisor(actually he said he had no supervisor). 1 bill for 208.10 & the other for $316.72 due 11/16. Something is wrong with the meter I am sure-but getting thru Customer Service is a laugh! They are putting the American people out of work-because we outsource out of the country-no wonder America has become the country not to live in. Disgusted in Richardson.
donna burg from Richardson, Texas
November 3rd, 2009
Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
How likely are you to recommend?
Depends on the day
I have had TXU for a while now. I went with them because in spite of my great credit rating Reliant wanted a 200.00 deposit. The problem I have with them starts with the fact that your customer service experience varies depending on the day/time/rep you call. Some reps have provided great service - others have been horrible. After 15 minutes holding for a supv last night the supv didn't want to help me at all. I was told that I had a contract plan, although I don't. I prev had a contract and I was told that it didn't end for months, although it had already ended. Then there is the rebate card they send you with 5% back...I have received two and neither has worked at any store I have tried to use them. Now they advertise that they don't trap you with a rate, but they actually were doing that..I was paying 0.13 kwh when the gas charges were only 0.08kwh. You have to be vigilant with them at all times. Use at your own risk.
Pam J. from Houston, Texas
November 20th, 2009
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BALANCED BILLING NIGHTMARE
DOING BUSINESS WITH TXU FOR NO. OF YRS NOW
MY IDEA OF BALANCED BILLING IS PAY SAME AMOUNT FOR 11 MONTHS THEN ADJUST..THEN ONE CAN PLAN THEIR BUDGET ITEM...HAVE EXPERIENCED MONTHS NO AUTO PAY TAKEN OUT FOLLOWED BY TWO PAYMENTS THE NEXT MONTH.......WOULD SWITCH IN HEARTBEAT BUT I DONT WANT TO PAY TXU FOR LEAVING THEM
IM GETTING TIRED OF THEIR EXCUSE THAT THE SYSTEM IS CHANGING..GIVE ME A BREAK
WILL from 77521, Texas
November 26th, 2009
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TXU sucks
They started out just fine but then we started having issues with them when we discovered they were over billing us and didn't receive a bill for about 4 months. Their customer supposrt isn't even here in the states so they can't do too much for you.
Candy from Texas
January 18th, 2010
Billing & Account Management
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How much do I owe?
I Get an E-Bill on line and it shows current usage and dollar amount. I look in another place and it shows amount due and it is different. There will be two different amounts shown due each E-Bill. Then I get a statement in the mail and I pay that amount.
I sent three e-mails to see how much I owe, to make sure there is no catch up, so I can change providers and do NOT get an answer.
Paul Conklin from Houston, Texas
January 18th, 2010
Billing & Account Management
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Gift Card was a lie.
We were promised a gift card for $75 for switching to TXU. Of course we never got it. I called today, and was hung up on after having to wade through names, account numbers, etc for 5 minutes each time. This wasn't helped by the fact that the rep. could not speak English well. The end result? They are supposed to send me a "coupon" to fill out, mail back, and then wait an addition 10 weeks for the card. What a racket. I'd like to know if ANYONE got the promised gift card????
Linda from Houston, Texas
January 26th, 2010
Billing & Account Management
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Pricing, Plans, & Promotions
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What have I gotten myself into?
I have not been happy with txu other than their rates. Their customer serv reps are not the brightest lightbulbs in the box. Problems take forever to resolve and though polite, seems to need an act of congress that is signed by president to get action.
carol from Texas
January 29th, 2010
Billing & Account Management
Customer Service
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no satisfaction
This is the I promise, I promise says the representative but do they follow threw. NO!! I did not get the rate I was promised. I did not get the form I was promised every month for 6 months. I did not get the low income discount I was promised and qualified for. Month after month I called spending up to 6 hours in a day on the phone. Don't believe a word that representative tells you. Avoid this company. I believe they practice shoddy dealings day in and day out
linda schopp from Austin, Texas
February 1st, 2010
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TXU is just plain EVIL
I don't know what TXU is doing these days but they are jacking up prices and giving no explaination. My bill was normally at $100 and we are a family of 6. That is with baths, running dishwasher, using AC at night (very little through the day), and running our dryer once or twice a month (I usually hang dry our clothes unless rainging). I got a huge bill over $200 so the next month I took drastic changes and we used no lights (candles at night), no dryer at all, dishwasher once a week, and went down to 2 baths a week (yuck!). The bill was still over a $100 when it should have been around $80 as in our months past. When confronting TXU they wiped their hands of it and told me to just pay it. EVIL! Something seriously wrong there at this company.
Nicole from South, Texas
February 6th, 2010
Billing & Account Management
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fed up
1st calls to customer "care" (located in the Phillipines where TXU representatives are hard to understand)were wasted. TXU rep could not help with my problem. Online customer "service" was worse....they said to call customer service. Finally after several calls and emails, I got a person who could help me. I'm now researching a NEW retail electric provider.
V Barlow from Midland, Texas
February 8th, 2010
Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
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They are terrible.
My time with TXU has been trying at best. They
chopped my power for a week in the middle of
Summer for no good reason, they've lied to me
about reconnect orders, and I've spend more time
on hold with customer service than with any other
company I've ever dealt with. To loosely quote
Eugene Mirman, getting them to solve a problem for
you is like hiring an insincere baby with amnesia
to solve a crime IT COMMITTED.
Andrew from Arlington, Texas
February 8th, 2010
Billing & Account Management
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Pricing, Plans, & Promotions
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Customer Service doesn't know how to explain the bill
I have Month-to-month plan, the same one that I have since my company set up for me when relocated. After huge value on last summer, I called TXU Customer Service to understand how billing works - specially about Gas Surcharge that represented more than 50% of the bill amount. Customer representatives (more than one attempt) couldn't explain. After asking about other options, they merely could explain what I could read and understand readint their website. Now, before summer comes, I will try other company.
Felipe from Houston, Texas
February 15th, 2010
Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
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Hostility for consumers
My experience with TXU has become a nightmare.I always have a positive balance on my account but they cut-off my electricity without notice. When I was finally able to talk to someone after getting past their wall of computers I had to talk to an Indian (dots not feathers ) who spoke a language which somewhat resembled English. I was informed that I had discontinued my service three months earlier when I told them like hell I discontinued my service they responed by saying I probably just forgot about stopping my service. After repeated phone calls I was told that my account address had been assigned to another customer who had not paid their bill which was why my service was disconnected.
After restoring my electricity, I was billed for the use by the other customer in addition to my own usage so my bill has increased over 300%.
To date I have not been able to speak with an American executive to get the issue resolved so I have filed a complaint with the TX Public Utilities Comm
Dr. E. Gary Colvard from Houston, Texas
February 22nd, 2010
Billing & Account Management
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Review of TXU
My experience with TXU was very negative! I was offered what I thought was a better deal than with my current provider. The deal with TXU turned out to be not so hot, so I immediately cancelled the account with TXU; an account that had not even gone into effect. The ability to transfer back to my old provider proved to be beyond impossible. TXU continuously failed to cancel my account and my old provider could not reinstate me without TXU's cancellation. Beware, if TXU makes promises, check all the other charges such as fuel factors and base charges. Something that looks like 2.797 cents per kWh and 7.331 cents per kWh is in reality 15.5 cents per kWh.
Nora Ellis from Houston, Texas
June 7th, 2010
Billing & Account Management
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No care or integrity for customers
Txu cut my service off for being 33 days behind on a 52.35 balance. I knew of the balance and figured that I would catch it up on the next bill. After all it was only 52 bucks and its not like I'm constantly late or that I always short pay. I get all my bills over email and never once received a disconnection notice, phone call, email, or even a text from txu. I come home for lunch to check on my Mom and realize that I have no electricity in most of my house but three lights and the TV still have power. So I think I have some major electrical problem. I still didn't realize my service had been shut off especially since some things still had power. I call txu to see if they are showing any problems in the area. The machine informs me that my power has been turned off. FOR 52.35. REALLY. I pay the bill and now it could take until midnight to get power. Now my elderly mother is at home in a hot house while it is 100 degrees outside. Call customer support and they do not care! GOODBYE TXU
Susan Funicelli from Hutto, Texas
July 6th, 2010
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
save your money
We found TXU to be deceptive in advertising and discussing their plans. Contracts are based on false and omitted information. We were told there would not be a monthly service charge - there was. We were told there were no other rate plans, further investigation after sign-up indicated many more. We highly recommend caution when dealing with TXU
Anonymous from Round Rock, Texas
July 14th, 2010
Billing & Account Management
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Pricing, Plans, & Promotions
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One Hand Doesn't Talk to the Other
TXU customer service isn't in sync with their marketing department. I have had horrible experiences with their billing department and online payment via their website. Too many hours wasted on trying to get things straightened out. Too many unprofessional employees thumbing their nose at customers, saying it's our way or the highway. This is one customer who is taking the highway given the poor handling of my account and customer service lacking in every way.
lkepstein from Plano, Texas
August 9th, 2010
Billing & Account Management
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horrible customer service at TXU!
Very rude and unhelpful staff in customer service at TXU! Over the last 2 yrs, they have become very condesending and talk over you and repeat the same thing over and over. Also, I don't know if they "outsource" their depts, but the reps have become very difficult to understand. My father was vp of TXU 20 yrs ago, and let me say, this is not my Dad' company anymore...very sad!
Jules25 from Dallas, Texas
October 1st, 2010
Billing & Account Management
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There are many choices, TXU shouldn't be the one
Customer service is horrible. Sales person lied about the rate. For rate increase on a fix rate plan, i called them so many times however they promised will do research and call me back. One time the rep even said, this is it no one is going to call you back to explain the charges.
I would never go with TXU again, or recommend anyone.
Nick from Houston, Texas
October 19th, 2010
Billing & Account Management
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RIP OFF
These folks are crazy. I was paying so much for my rate. I cant believe how much money I could have been saving over the 5 years I was with them. Its a shame. Customers Beware- really shop around for a good rate.
Celina Sandoval from Houston, Texas
October 22nd, 2010
Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
How likely are you to recommend?
not recommend!
been with txu for some yrs. the customer service sucks! sounds like a bunch of recordings repeating the same thing over and over again; even when it doesnt answer you question or problem. i used them when i've moved twice. the 1st time they cut the power off at my old residence and didnt turn it on at the new house til the next day. which wasnt what i ordered. i wanted same day off at the old house and on at the new. we slept in the freezing cold house that night. next, move they turned the power on at the new house, but didnt log it so, i didnt know my power was on til midnight. then afer being a loyal customer i get charged a $520 deposit fee! thats like 5 of my normal bills. If you never need to speak with customer service this company is ok, but if you have ever had an issue with you light bill dont exspect customer service to fix it.
Anonymous from Texas
November 24th, 2010
Billing & Account Management
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high for no reason
TXU energy needs to check there resources and customer service representatives because it makes no sense that when I signed on I was told that my bills would be 67.00 a month and I have never received such. I pay 130.00 a month for a one bedroom apt and that is what most people are paying in a house. This is ridiculous and needs to be looked at. it isnt fair, and I am searching for a light company that I can switch to.
nicole from Houston, Texas
December 14th, 2010
Billing & Account Management
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TXU withholds information that saves you money!
I have been a TXU customer for years. In July, I answered the door to one of those electricity "salesmen" and learned their company was charging way less than my current cost. I called TXU to see if I could get my rate lowered since I was still in contract. The answer? No! My rate was much higher than any of the rates they currently offered, but they said since I was on contract they could not switch without a fee. I learned a few months later that I could switch for free if I was unsatisfied and I did, but you better believe the second my contract ends I am switching to another company because I called a few times before I found that out. The price difference, on my summer bills would have meant roughly $100 less. Very upset.
Jen from Houston, Texas
January 6th, 2011
Billing & Account Management
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How likely are you to recommend?
Suck
TXU is good for being quick to turn your electric on but they are horrible when it comes to customers. They have been charging me 11.6 cents per kilowat all through January during an OFF season, when I should only be getting charged about 9.4 cents. I would not recommend TXU to anyone unless you want to be over charged. I am switching over to Green Mountain Energy, at least they are 100% renewable and are actually cheaper than TXU who is only 5% renewable energy.
Tiffany from Killeen, Texas
February 15th, 2011
Billing & Account Management
Customer Service
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Shop around
I was a loyal TXU customer for 12+ years but from what I read should
have checked my bills closer but since they are so big I assumed the bills
were always correct. Reliant came to my door and offered a lower rate so
I called TXU to see if they could match Reliant but even though I was with
them 12 years they did not come close to Reliant so I am now a happy
Reliant customer for over a year now.
Disappointed with TXU from Mesquite, Texas
June 17th, 2011
Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
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Response to customers
TXU charges well above what is necessary per kwh. In a dispute with TXU, it took getting the PUC involved to get it resolved. Customer service does not respond well to customers who ask to speak to a superior or ask about where to write to send a complaint.
Anonymous from Houston, Texas
July 7th, 2011
Billing & Account Management
Customer Service
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How likely are you to recommend?
Poor Service
Moved into our new home on February 24th and we never got a bill, even after requesting several times through email and phone calls.
June 18th our service was turned off and we suffered for over 24 hours. When turned on we still did not receive a bill for over six weeks.
The CEOs office contacted us and apoligized but with such arrogance and rudeness we are obligatged to change providers.
Anonymous from Texas
July 24th, 2011
Billing & Account Management
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TXU is Overpriced and Under-Caring
I worked for TXU for several years and would strongly discourage anyone from buying power from this company. Their strategy is to prey off of those people who are too busy or ill- informed to realize that they are being overcharged for the exact same energy that everyone else buys at a discount. TXU was one of the original Texas utilities, so had a large captive, client base before the market was deregulated. As more customers leave to choose cheaper power, they raise rates on existing customers (who they figure are too ignorant to switch away) and make plans more confusing and salespeople more pushy. With as many customers as we had at TXU, nobody really mattered to us. Customers were just numbers who were too foolish to choose a cheaper price for an identical product.
Anonymous from Dallas, Texas
July 30th, 2011
Billing & Account Management
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Pricing, Plans, & Promotions
How likely are you to recommend?
Horrible Service
Unable to explain fees and charges on bill. The staff is located out of the country. Also, when calling with an issue, you get bounced around. We had to call three different times to find someone who could explain the charges on our bill. No notes where ever kept on our account or they were lying to us. None the less, no one could give us a straight answer as to why they wanted to start charging us $71 a month as a fee.
Jimmy from Round Rock, Texas
August 1st, 2011
Billing & Account Management
Customer Service
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How likely are you to recommend?
Higher prices and poor customer service
I signed up for the E-saver 12 plan about a year ago, which offered a rate of 10.7/kwh but included a discount of .2 /kwh if you signed up for auto-billing. The first month when we got our bill, the discount wasn't on there. We called and were told it had been fixed and we would see the credit and discount on future bills. It took them six months and numerous phone calls before they began giving us the discount.
Also, my contract is about to expire and I received a notice in the mail stating that if I cancelled or switched plans within fourteen days of the contract expiration, then I would not be charged a cancellation fee. I called to confirm this and was told that no, I must wait for the contract to expire in full or I would be charged the fee. I called again and was told that there would be no fee within fourteen days if I switched to another plan with TXU, but I would be charged if switching providers.
I had to read the TOS to them before they agreed that I could switch.
Josh Montgomery from Dallas, Texas
August 1st, 2011
Billing & Account Management
Customer Service
Order Experience
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How likely are you to recommend?
Higer than others
I currently have TXU Electric with Oncor. I'm looking to get a better rate and I've gone through the electric providers spreadsheet. I'm choosing StarTex for a low price, wind power source and a small $5 fee if you use less than 500 kw/mo. This is much better than TXU.
Ken from Plano, Texas
August 9th, 2011
Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?
unfair pricing
When my contract expired I choose to let my service default to the month to month plan which was 2 cent/kw less. I called them to make sure I was on the month to month now and they told me they would continue charging me the higher rate of my 24 month plan even though I was on the month to month plan.
zoilcan from Texas City, Texas
August 22nd, 2011
Billing & Account Management
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How likely are you to recommend?
miss
Txu is too expensive
marie from Dallas, Texas
August 28th, 2011
Billing & Account Management
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Pricing, Plans, & Promotions
How likely are you to recommend?
Horrible service
I have TXU as my provider for home and business and I am about to change. First of all, their billing is horrible. You have 14 days to pay your bill no matter how high it is. After 14 days they charge a late fee and you are subject to disconnection. I had mine shut off once and I didn't understand why. I had only received the bill 21 days before and it was unusually high. I called and they said that they never let it go 30 days before shutting you off. If this were a credit card company people would screem about this policy. I also have them for my small business and you cannot get anyone to help you after 6pm. I tried calling everybody to get some help at 6:30pm one night and all I was told was that I had to wait until 8am the next morning. I was on the phone with them at 6pm and they said I had to call Oncor. I called Oncor and they said they couldn't help me and that I had to call TXU. I also pay between .20 and 2.40 per KwH. Those parody commercials aren't far off.
Lisa from Dallas, Texas
September 2nd, 2011
Billing & Account Management
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How likely are you to recommend?
Rates doubled on empty house
I have a vacant house which is used occasionally for visitors, and therefore I like to keep the utilities connected. However, for over a year there has been no usage of electricity, and I pay a minimum fee-until last month, when I received a bill for double the usual amount. I contacted TXU via e-mail, and they agreed that I had used no electricity but said that the charges were for Transportation and Delivery from ONCOR. Now, if I decide to change electric companies, I shall be charged a humongous cutoff fee, even though I've been with TXU for over 30 years. So I've a choice of paying double the 'vacation' fee, or paying for cutoff fee, which would cover the 'vacation' fee for about 3-4 years. There's something wrong here. The cutoff fees are so exhorbitant that they interfere with free enterprise. On top of that, looking at various electric companies, I find that in the main the supplier is ONCOR for most of them, so I'm apt to get into the same problem even if I do switch.
Anita McMurtrie from Electra, Texas
September 3rd, 2011
Billing & Account Management
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How likely are you to recommend?
Great promotion, poor customer service
I just switched to TXU because of a promotion offer. The price was too good to pass up. I now wish I had passed on the offer. My wife and I have called a couple of times each with questions about the offer. My wife got no answers(told the computer system was messed up) and was hung up on once. I took over and used most of a lunch hour on hold. I called again at work and got Todd. Todd said his computer was acting up and he would have to put me on hold. 5 minutes later the phone hung up. I still have not had my questions answered. I am currently shopping for a better deal before I get my first bill from TXU.
R. Hutchison from San Angelo, Texas
September 10th, 2011
Billing & Account Management
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Pricing, Plans, & Promotions
How likely are you to recommend?
Callous, Vague and Unprofessional
We had been customers of TXU for 30 years and never seriously considered switching,even for cheaper rates. However, we experienced three consecutive months of awful customer service. Our paper check did not pass in July but was paid electronically three days later. We deliberately paid electronically in August and received a confirmation number, only to find out that we were placed cash only status for one year due to two delinquent payments. We went to our financial institution to research the problem. The clerk called TXU to confirm that the check never made it to the institution nor was their any record of an electronic request. They offered to provide written documentation to verify their report and the fact that succifient funds were in the account. We appealed the status but the company denied our request. The next bill was sent with a disconnect notice even as they admitted to reviewing our request. That was no way to treat a life customer therefore, we are switching companies.
Archie from Waco, Texas
September 20th, 2011
Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
How likely are you to recommend?
Highest price, lowest value
TXU is the most expensive electric provider bar none. They are also the most egregious extra fee chargers. Don't believe their sales staff when they try to scare you with tales of hidden charges with other providers. TXU is the worst offender in this regard! Their customer service is among the worst of any company I have dealt with. FWIW, I never had a problem with billing, thus my average rating in that category. So what do you get for the extra cash? Extra quality? Pssh...if your lights turn on, where's the quality? Oh yeah, customer service...TXU sucks. Billing? They get it mostly right, but how many other providers do that just as well??? Answer: Most. I spoke to CSRs of several providers before finally switching to Champion Energy, but all of them were as good or better at customer service. Billing at Champion is superior as well. Oh, and if you are holding a TXU cash back loyalty card, better use it fast. It expires. Oh, the irony!
David from Dallas, Texas
October 3rd, 2011
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Company is Not Flexible Anymore
I've been with TXU almost 10 years now and have never had the horrible service as I've had in the past year or so. I do, on their behalf, do pay my bill late as always, but am contstanly receiving disconnection notices. One time, I had a notice, but had payed it though my online bank account a couple days before. They wouldn't listen to me even when I gave them my confirmation # and demanded immediate payment without giving me any other options to avoid disconnection. I'm having tough times living paycheck to paycheck, but they're inflexible on some things. I have always payed them, but almost two weeks being late and ready to pay, I get a disconnection notice and a deposit that I have to pay as well. They are now charging me an additional deposit, and thus, they are being fired now. There are plenty of other companies out there that charge less, have the same options, but have better ratings also, which I will call flexible.
Dale Miller from Waco, Texas
October 9th, 2011
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Not an Honest Company
Before ordering service with this company, I did a lot of research. I come from a state with one utility company, so having options was new to me. After a few days of researching, I decided on TXU. The offer was for the Texas 12 plan, locking me into a rate for one year. It also included a $75 rebate. After a month or so, I called in to check on the rebate. I was informed that a coupon that I had to register came in a welcome pack that I never got. And the coupon was for a $25 rebate not $75. This is NOT what I signed up for. So now, not only will I not get the $75 due me.... I won't get the $25 either, as I never got a welcome pack. They won't even re-send it to me. I am now looking for another energy company. Dishonestly is not exceptable!!! I do not recommend TXU and I can wait to cancel my service.
Traci P. from Frisco, Texas
November 1st, 2011
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overcharged and they didn't care
They overcharged me by 1000 kWh one month (not a misread at the meter, just a miscalculation in the billing dept) and when i called to fix it they said they did nothing wrong, that my usage must have gone up, charged me to have the meter reread then took 2 months to fix the charges. Every time I called to inquire i was treated like an ignorant child. Incredibly disappointed and am so glad my contract is up so i can run for the hills!!!
Elizabeth from Houston, Texas
December 26th, 2011
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Does TXU have any buildings with interdepartmental phones?
For the past three months, I've been
charged late fees and required to pay
double for automatic payments that
they don't acknowledge. Despite
credits on our accounts, they do not
acknowledge their errors. In fact,
last month our power was turned off
due to such an error. Too much
unproductive phone time. Would only
recommend to someone I wanted
tortured. Every month. Around
billing time.
J. Matson from Texas
January 22nd, 2012
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Not Impressed with new service
I signed up to transfer existing service over
to my name. In less than 12 hours, power to
the house was turned off. I came home from
work to find out that the power was turned off
at 9:15am. This was on a Friday. When I
called TXU, they said that there was a glitch
in the order and that power could not be turned
back on until Monday. I told them to cancel my
enrollment, and I would use a different company
for power.
Buddy from Texas
March 2nd, 2012
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Learned my lesson FAST!!!
Selected TXU as everyone nearby used them. first bill was $210 dollars, had only moved in for 15 days, ten of those days had no major appliances in the house. second month came out to over $300. Heard someone mention the powertochoose website, saw i was paying double others were charging per Kwh. RUN!!! Changed providers now they wont stop calling to switch me back, paid final bill but have not received cancel fee , may be facing collectors like others have mentioned here. As they keep putting me on hold when calling to inquire
Daniel from Andrews, Texas
March 5th, 2012
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Keep an eye on them
I had good service with TXU for years. Out of
sight out of mind. About three years ago started
checking out prices and noticed I was paying 14
cents per kWh. I switched to Kinetic who started
charging me 7.4 cents per kWh. Almost three years
later, I've never paid more than 9 cents per kWh.
They severely gouged me for saying with them for
over a decade. I'm not going back
Anonymous from Texas
March 25th, 2012
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leaving the big 2, maybe for good
2010 TXU overstated power usage mid summer. It
was tough to come up with double my normal
bill. It took 4 months to work out but because
of my contract type they pocket more money.
Now 2012 my 2 year contract will be up soon and
they offer me a"early bird deal" to re-up.
The new contract would have raised my current
bill near 40%. TXU must not think much of my
business. Sure 24 months is a long bet on fuel
cost but my locked in business is worth a few
cents too. My electrical needs have only been
serviced by Reliant and TXU. That era has come
to an end.
times change from Texas Gulf Coast, Texas
April 30th, 2012
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Very poor
Dont do business with TXU. I have about 5 pages of perfect credit except for one entry from TXU and even though I disputed it they still confirmed it. I paid the bill and the refunded the deposit to the wrong account so I canceled it through my credit card. Once they got it together I paid it back. The show they wrote it off on my credit report. They also out soured most of their jobs to overseas. Very poor company.
Dee from DFW Area, Texas
May 14th, 2012
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TXU Plays Games
We moved away from our home in January 2012. We left on the electricity for lights when the home was shown by agents, and took all appliances with us. Our current bill (May 2012) is $65. Even if every light in the home was left on for 30 days it still wouldn't generate that much usage.
We were told they would charge us a fee to go out and look at the meter again.
Smith from Gainesville, Texas
May 22nd, 2012
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One mans view of TXU
From okay to pure crap. After years of turning away Reliant and whoever the reward for being a TXU customer is higher bills and crappy plans. It was easy before with a simple bill but they have all the BS stuff like cash back and freaking coupons! How about this you idiots... put the cash back towards the bill and give me coupons for electricity? Duh? You sell electricity? Hello CEO McDumass? If you want to sign up no problem! They'll do that post hast! If you like to get a QUICK reply like em on Facebook then throw the trash they deserve. Just don't respond to the emails or phone calls - keep it in the open so everyone knows what liars and thieves they are. TXU, you suck - I'll see you on FB
Plano Carl from Plano, Texas
June 4th, 2012
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DO NOT USE THIS COMPANY
This company used fraudulent information to get me to sign up. The representatives who came to my door promised me a rate of 5.6 cents/kwh but upon receiving my bill it was 13-14cents/kwh. My bill more than doubled. When I called to resolve this problem, they were unwilling to help in any way. I even emailed the corporate executive offices and still received no reply or help. I will have to pay a $295 dollar disconnection fee to get out of my contract. They are a completely awful company and I would not recommend them to anyone!
Meghan from Pearland, Texas
June 19th, 2012
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Scum
This company has been taking advantage of my family for years. They switched rates from 9 to 13 cents oer a year ago. Their explanation was they now include Oncor's services in their bill (I.e. accounting for 4 cents a month. This company disgusts me....the treat their customers like dog poo. AVOID THESE SCUM BAGS AT ALL COSTS
DJP from Plano, Texas
June 21st, 2012
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a RIP OFF!
I was a customer with them for 2 years and realized I was getting ripped off at 11.5 cents/kil. I called them to ask about getting a lower rate. Seeing as, I was a loyal customer and always paid on time. They said No. Plain and Simple. I switched to bounce energy and locked in a week late with them, at 8.8 cents/kil and with a customer service team that really cares to keep you.TXU called several times after we cancelled service asking us to come back I would ask if they could beat 8.8 (at the time) and they said No. Well, to bad for them.I paid my final bill over the phone with a rep and not even a day later my credit card was ripped off. I don't know if it was the rep, but I have my questions.Either way, do not go with TXU, they will rip you off big time!Go to bounce energy - they have great reviews, and it's true - they are great!
Bethany from Fort Worth, Texas
July 2nd, 2012
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Thinking about switching from TXU........
I have been a loyal TXU customer from many years now. I haven't liked the price of my bills lately, so, I started checking prices and reviews on line. After reading a few reviews on here about how TXU does not want to help you until after you cancel and switch services, I decided to call them. Finding out my rate is 12.1cents and seeing other companies @9.2 and having good reviews. I explained to the lady I spoke to about the other rates I was seeing online. I asked her if TXU had any other plans other than the 12.1 I was paying now. She said "NO"and I was locked into a contract that was 5 more months until it ws over. I asked her what was the disconnection fee, she said "$150.00". I told her I would call them back to cancel when I decided who I was going to switch to for a better electricity rate. After hearing I was going to cancel she then seemed alittle concerned about keeping my business and asked if she could transfer me to a specialist. I said OK, cause after reading these revies and being with TXU so long, I was hoping they would prove these negative reviews wrong and take care of me as a long time loyal customer. BOY WAS I WRONG!!!! After placing me on hold for 10 mins. the specialist came on and i explained to her the rates I had seen online from the other companies. I also told her about all the bad reviews TXU had online and if she could help me get a lower rate. She then stated what the lady before her had said about the 12.1 rate I have being the best plan they have and I am locked into a contract and they would charge me $150.00 if I cancel. I then told I would rather pay $150.00 to get out my contract cause I would save so much in the long run with a better rate. She then reminded me again of my $150.00 cancelation fee. I told her Thank you and I would call back to cancel my service when I decided who I would be switching too. WOW!!! TXU YOU REALLY LET ME DOWN. DON'T CALL ME WHEN I CANCEL LIKE THE OTHER REVIEWS SAY YOU LIKE TO DO. IT'S TOO LATE NOW.
Robert H. from Katy, Texas
August 2nd, 2012
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Liars and thieves
I incurred a cancellation fee on electric service that was never connected at an apartment that I never lived in even though I cancelled the setup the following day (within the allowed time according to the sales rep). Of course TXU refuses to remove this fraudulent fee and it sits as a charge off on my credit report. The order experience was horrible. I would think that in an English speaking country it wouldn't be so difficult to find one sales person with an accent that is semi-understandable. Customer service and billing were even worse over the phone. I've never encountered a company with such an unwillingness to be cooperative. I would never recommend this company to anyone, even my worst enemy.
Katie from Longview, Texas
August 8th, 2012
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Junk Mail Fraud
I called TXU after getting yet another mail offer from them on which there was no detail of the fees they charge or the rate they will charge for electricity. I told the guy to remove my name from their mailing list because their junk mail did not include all the rates and charges anywhere on it. He started to argue with me and said what I said was not true and that he would "disclose" the 'rates' but carefully avoided saying those rates and all the other fees they are going to bill the customer are in the mail piece. Never call a customer a liar.
TXU in my opinion, rotten from the top down and has been for decades. They have not learned that QUALITY has no meaning outside what the customer wants. What they and their saudi stockholders want does not matter.
One thing all customers want is a complete account of every charge in bold type at the top of the page on every piece of paper from them and on ever web site they publish. Instead we get marketing lingo and cute names and clever slogans. None of which are substance.
How can we distinguish TXU from crooks and scam-artists if they use exactly the same words and techniques as do the worst of frauds?
Herman T. Glockmire from Addison, Texas
August 9th, 2012
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Very bad
Txu is not trust worthy, in low rate plans txu will add hidden charge as surcharge. They will promise one in sign up and send other as in bill,they send a surcharge of $35.I never recommand anybody for this trap.Please check all the reviws before sign up with them.their custemer service is useless and you will not get a person either
james from Houston, Texas
August 10th, 2012
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this company is very bad
No one knows whats going on , customer service has no idea,they are completely unable to answer a question. We downgraded are home to a  newer but aproximatley 700 ft smaller, acording to TXU are electric usage has double,  and the to them the comsuption is much more than last summer ( 2011),  DONT USE THIS COMPANY.Â
Isabel from Dallas, Texas
August 19th, 2012
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TXU is way more expensive than everyone else
Dont believe their lies about cash back, coupons, free nights etc. . They still gouge you and laugh at you by throwing those Papa Johns coupons.I have been with them from 2003 and never realized how much more I was paying till recently when I went to powertochoose.org and compared.They not only charge higher KW/hr rate, but their TDU charge and other exotic named line items is a ripoff. You can find more info here http://www.txu.com/residential/customer-care/tdu-delivery-charges.aspxTheir TDU is an extra 2.62 c per KW/h plus a fixed fee of $6.24I switched to Summer Energy under a 12 month promo plan and I am paying 7.8c per KW/hr plus a base charge of $2.97 ... thats it.I was going back on TXU bills and every month I was paying $40 - $100 (depending on usage) more with TXU compared to what I would have paid with Summer Energy.They did call me and sent me $250 debit card to switch back !! They will recover that in the first couple of months of their new 2 yr contract .... I am never going back to TXU.Check with powertochoose.org and find companies that clearly state what the charges are in the Electricity fact label and dont charge usage based TDU.
babalu from Coppell, Texas
August 26th, 2012
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not satisfied
I had no problem with txu but now they are charging a fee called tdu delivery charge. My usage was 139.02 but my bill is 201.26 why am i paying over 60.00 dollars in some delivery charge. I called txu they said it was maintenance fr the poll and meter. So why am i paying a advanced meter charge. I used less electric this month then i did last month but my bill is $30 more. That isn't right. I will be leaving txu.
lisa from Copperas Cove, Texas
September 5th, 2012
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Prepaid Scam- DO NOT SIGN UP
I signed up for prepaid because I thought that I was managed close and properly. They said that I was to receive emails and text messages to let me know when my balance was getting low and also to keep me from getting disconnected. They are sending the me messages whenever they feel like it. My lights had been cut off and 2 hours later I got a message that stated that I had been disconnected and after I was disconnected I got a message that said for me to add funds to avoid being disconnected. After speaking to a agent I was told that no matter what the time stamp is on the message that I receive I am still responsible for all charges. She said they are not responsible for when I get the message as long as I receive it. I told they lady that that just did not make sense. I signed up so that I could be alerted before it got to that point as she said that it was my responsibility. At this point I feel that they are doing it just to get an extra $50 out of me. This is the second time that this has happened and each time they come up with something different. If I had $50 to give to them I would not be using Prepaid. They evens sent the caution of disconnect after it had already been disconnected with a time stamp of 7:32 am at 11:45. I told her that I could send a screen shot of it and she tried to argue with me still that it was not their fault. I will be posting this here and everywhere I can to warn people that this electricity company is COMPLETE SCAM! Go with anyone accept them. Their understanding is completely ZERO and they are going to do what they want with your account and money anyway.
Charvon Lee from Houston, Texas
September 11th, 2012
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It was time to choose another provider and I did not go with TXU
Choosing electric still seems much more difficult than a decade ago when Telecommunications providers were doing the same thing with consumers in order to pic your home and wireless service. I left TXU, but recently shopped around again after my term contract was expering before choosing again. I did lots of homework and settled on another company to serve my residential needs here in Dallas. My beef is with TXU energy. I stayed with them for to long. Thus, I am amazed that folks continue to stay with TXU as their prices are much higher than other proviers. When I did have TXU my experience with calling to ask questions was pathetic in both sales and customer care questions. The Customer Care rep I spoke to was in Central America - I think Guatemala - with a strong Spanish accent I could barely understand. Their upfront automated screener is difficult to use and manipulate. The reps were not well versed and could not explain promotions. The company apparently has the marketing cash and power to sustain high tv media placement as their free nights and weekends spots bombards consumers nightly on tv. But according to other news reports and their own earnings reporting, the company continues to loose market share quarter over quarter. At this rate they are evidently loosing more customers than they are gaining and it is no suprise since most consumers want the lowest rate. Afterall, it is a commodity. There are no value added services to differentiate them from anyone else - unless getting some incentive matters. That might work for a few customers, but not with me. Their free nights and weekends marketing is a creative scheme, but factually it is not true that you'll save. I was amused by the Direct Mail sent to my home that still does not explain their basic price information, but touts other benefits for choosing them. Upon researching online, TXU is an arm of EFH that is buried in debt from a leverage buyout that went bust. After lots of research and thanks to this Blog, I was able to choose a provider that is much less expensive. We have a 4000sq foot home, all electric, so it matters to find the best priced provider. Thanks for the resource information you provide. It was a big help. But folks, DO NOT pic TXU for home electricity, because you will be over paying and you will not find anything that differentiates it from smaller companies seeking your business with less operaitonal overhead, less visible marketing, and less noise about how great they are, but equally as good. Afterall, outages and the wires are supported by the regulated utiltiy. When you get right down to it the electric providers are just resellers. So, price is what matters. Good luck shopping.
Scott T from Dallas, Texas
September 27th, 2012
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ANOTHER RIP OFF. .
I did sign up and to get the $250 reward card. I had to fight tooth and nail to get the first of two cards. then they said the second card would be sent out after a year with TXU. After a year and two months I had to call up again to get my second card.. and once again had to fight for it.. and keep getting transferred to another person. I keep a file on my bills and who I talk to and when.. ( that helps. ) But as soon as my contract is up with this awful company, I will be going to a smaller source. I see now why the stadium is called TXU stadium. They use the money they rip off from customers to have a name on a building for years.
Travis Austin from League City, Texas
October 30th, 2012
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Shady TXU
After being a TXU customer for 2+ years (with no deposit at onset), I lost my job and was late (about 13 days after due date) twice on the payment. I paid it in full + the late fee. I then magically received notice that I would be required to provide/pay a $290 deposit because of this. I called in and after being disconnected twice during transfer to a supervisor, was able to plead my case. To no avail, TXU did not want to work with me to remove or even lower the deposit requirement. When I asked how they came to $290, the supervisor said, "...I don't know...I think it is 5% of something....?!" When I stated that I could not pay the entire $290 + my consumption amount, all in one payment, the supervisor said she would consult her manager. I offered to break this into 6 months. Well, the manager said no and stated it had to be paid in 2 payments, no If's, And's or But's!
So, TXU could not formally tell me how they arrived at the magic number of $290. For low income (we are barely even middle class based on our income), they offer reduced rates and/or assistance and yet, when I lost my job and was late on 2 payments, despite NEVER being late in the 2+ years, I get slapped with $290 deposit out of thin air and treated with no intent to try and retain my business by working with me.
Horrible.
Carlos from Round Rock, Texas
November 2nd, 2012
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Horrible Service
This is the worst service I have ever received in the 10yrs that I have been with TXU. I talked to a "supervisor" who could not resolve my problems. I have been on hold, on and off for over 2hrs. If you can stay away from this large company, please do. I'm done with horrible service while paying for it. I'd rather use a kerosine lantern than stay with TXU. HORRIBLE SERVICE!!!!!
Dennis from Addison, Texas
November 7th, 2012
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So my usage goes down but I am paying more? Go figure...
Was with TXU many years ago with minimal problems. Switched back to them this past year. Was on MarketEdge and was somewhat satified. Saw the Free Nights and thought that would be awesome for me since I am up at night and asleep or working during the day. Well since then my bill has gone up and my usage has gone down. I will probably switch to another company after my contract is up.
Stacey from Fort Worth, Texas
November 14th, 2012
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TXU Customer Service Lesson #1: DENY EVERYTHING!
The number one lesson at TXU's customer service offices must be to deny any mistakes on TXU's part. Smart meters are perfect and never make a mistake!I am a small business owner and have had TXU for the seven years my business has been open. I used to never think anything of electric rates and just paid the bill. Well last year TXU called and offered me a $0.09 kilowatt rate and a three year contract. It all sounded good on the phone, so I went for it. The contract started February of 2012. My electric usage may be at $0.09 a kw hour, but by the time the fees, delivery charges, and other nonsense is added in, I'm paying much more. Shame on me I guess for not fully understanding everything. I've lived with it because the early termination fee is $1400.00. Yes, fourteen-hundred, according to the rep in Dallas I spoke with. I've lived with it, until today, when I got a $410 bill in December, and I have a natural gas furnace and water heater. The electricity charge was only $179, but the delivery charge was $206! I called and was curious to know why that after seven years of billing, my delivery charge was nearly triple what it always had been. The rep kept insisting my demand must have been higher this period, this is despite my usage being low and nothing (appliance-wise) in my business has changed. Same equipment, same lighting, same business hours. And why suddenly this month was the delivery sky high while my actual usage was low? Never got an answer as to why, until the rep told me I have a brand new smart meter that is working perfectly. I thought I had a smart meter before, so why the change out? She said that Oncor changed out meters this billing period. Now knowing that, I insisted that isn't it funny that in same billing period that I have a huge delivery charge and supposed high demand is also the same billing period they switched out my meter? The rep said she could contact Oncor to ask if the meter was working properly. She did and told me the meter is brand new and working perfectly and that's all there is to it. Pay up. I went round and round again with her... seven years of bills and this is the ONLY bill that I have had "high demand" on. Something is not right. TXU would not budge, only insisting that the meter is right, the bill is right, and I must have been using a TON of electricity (despite using only 1856 KWH this period!). Nothing has chnaged in my business. My business does not rely on large electric appliances or anything that uses a large volume of electricity. I have actually been very progressive in adopting LED and efficient fluorescent lighting over the past year, yet my bill is creeping higher every month... and now this BS about high demand! I am sad over the fact that in March of 2013 I am going out of business due to the cost of business being more than I can handle. However, I will be so very happy to kiss TXU goodbye, without having to pay an early termination fee. Rest assured, I will never open another business account or a residential account with TXU. Thank You, TXU, for driving another AMERICAN SMALL BUSINESS owner OUT OF BUSINESS with your horrible customer service and outrageous fees. If only TXU had decent customer service that would have even considered the possibility of a billing mistake I would feel differently about them. But the rep and manager just insisted the meter was right, I was wrong, deal with it.
Fed-Up Consumer from Ranger, Texas
December 31st, 2012
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TXU Con Game
I was ripped off by TXU today, I was having problems in Paying my bill and was asking for more time to make a payment due to sickness and no income, I talked to a 'Marcus' he lead me to believe If I made a deposit $170 payment he could give me more time to pay the balance of my bill. So I gave TXU the last of all my money in the bank that I had, once the payment was confirmed, this 'Marcus' person then told me he could not help me anymore and if I dont want my lights for go out I needed to pay another payment $340 quote "Marcus: We are not able to set another payment plan for you since the system will not allow us to create another one, please contact us at 1-800-5509803 to set up a payment plan directly with a supervisor in case you need more time to pay. Then signed off. so now I have no money in my bank or any way to get any by legal means and I am about to be CUT OFF as well and All I did was request was more time to pay now I am out of money out of lighting and heat and out of time, its not that I did not or could not pay all I needed was 10 days for the next pay check and this account would have been settled in full not to conned out of what funds I had and left in the dark.
Shirley Henderson from Fort Worth, Texas
February 10th, 2013
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Leaving After 17 Years
If I could I would give TXU zeros across the board. We have been customers for 17 years and never had a bill much over $200. In November a "smart" meter was installed. The first month we did notice anything. In December the bill was a little over $400, we were shocked, but didn't say anything we just lower the thermostat a little and were careful using electricity. In January the bill was $979! TXU and Oncor says that it is our fault. My husband has spent hours on the phone with TXU and Oncor trying to work with them. He has been professional and patient. TXU and Oncor have been arrogent, unprofessional and down right nasty. We preformed an energy audit and had a heating/ac guy out to check the heat pump. Nothing was found we did the audit. The heating/ac guy said our unit was getting old, but preforming well and didn't need to be replaced. Oncor "claims" they checked the "smart" meter and say there's nothing wrong with it. My husband finally paid bill, but put a note in saying that TXU was unfair and he was paying under protest. When TXU recieved the bill they called him and told that they would not cash the check and were turning us over to a collection agent and charging us late fees until a new check was sent. How arrogent and unprofessional can one be? Needless to say we are changing companies. Sadly, we still have to deal with Oncor.
Eddie & Wanda Rueffer from Princeton, Texas
March 9th, 2013
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Crooked Plain and Simple
The absolute worst service ever. Steer clear folks save yourself the trouble.
Randy from Arlington, Texas
April 10th, 2013
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Customer service is nearly non-existant
I've been with TXU for under a month. I already regret it. I've had to call customer service for two issues already. First problem is their automated answering service. You have to answer numerous questions to try to get where you need to. When you finally get someone, bet they aren't in the U.S. I immediately asked for someone in a U.S. office. I got bill after only 5 days with them and it was for over a 1/3 of my normal bill. It included about $2 in bogus charges which was what I called them about. They did take that off.
I had to call them 3 separate times today to get my issue taken care of going thru that d&*( phone chain each time. The first time I actually got an American and she was trying to get things straightened out. She put me on hold and the next thing I knew some guy I could barely understand got on the line. He couldn't get me back to her. He disconnected me trying. The 2nd time I got someone in El Salvador who transferred me to an American office, only to get a horrible connection. After about 30 seconds, I got cut off again. It took a 3rd call and another transfer from who knows where to an American office to finally get something done.
If something doesn't change very quickly, I sure don't see me reupping with them when my contract is done. I tried their customer service section of their website and it doesn't work any better than their phone side.
brent from Tyler, Texas
May 2nd, 2013
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Overpriced and now bad service
TXU has always been the go to provider for overpriced electricity. After they were bought out by a hedge fund, they declared war on customer service and hired customer service agents in Guatemala. I was told by an exec a couple years ago that they were ending that arrangement. But TXU is now just another electricity broker out to make a buck now providing bad customer service along with high prices.
RA from Abilene, Texas
May 16th, 2013
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They will ruin your perfect credit rating
When I moved, not only did I pay my final bill (which was marked " final bill" ) but I also gave them my forwarding address. TXU then sent my name to a collection agency for $30.00. When I complained, the tXU rep apologized and promised to correct the error.Imagine my surprise when I saw the $30 still sitting on my credit reports five years later! TXU doesn't care about consumers . The worst utility company in Texas.
Patricia R from Texas City, Texas
May 21st, 2013
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You WILL regret using TXU
Had TXU before moving out of state. Good company. Moved back and was sand bagged by their CS sign up department. Who signed me up for their MAX plan. My bills were in excess of $700 for two months. When I complained I was told 'we'll check the recordings and get back to you. Seems the recorder was turned off by TXU sales droid. TXU said too bad you pay or else.
Small claims court ruled in my favor yet TXU still dinged my credit. Replace with another provider my bills went down to under $200 per month. been that way for years.
WhyMe from Carrollon, Texas
June 3rd, 2013
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Lack of customer service
My experience today after being with TXU for over 2 years has made me want to switch to a new provider. Admittedly I was late with one payment while out on vacation. I missed the bill in the mail. The next month's bill did not have any warning highlighted to bring attention to the fact there might be a disconnect coming. I paid the bill in whole. The day that the payment was received, the disconnect was issued. Seriously? Less than one month grace period to get payment. This was the one time we were late in 2 years of service with them and we get disconnected with out even a phone call for notice. This is during the summer with temperature getting up to 90 degrees and high humidity. I have a 4 year old and a 6 month old in the house. Also when I called to see what was wrong. They told me nothing. They said we I needed to call Centerpoint Energy to check for a power outage.
Kathleen Carlson from Richmond, Texas
June 3rd, 2013
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25 years and out!
Had them for 30 years, customer service now horrible. Dumping them after 25 years
Dean Pierce from Houston, Texas
June 5th, 2013
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TXU Bait and Switch on rates
Bait and switch gimmicks. I signed up for service based on the rate I was quoted by the rep. Shortly after signing up, I received my Electricity Fact Label notification. The rep signed me up for a tiered plan and the only way I was going to receive the rate I was quoted is if I exceed 2000 KW's. I live alone and will never exceed that amount. I am now stuck paying a much higher rate than my last provider.
NWTX from Houston, Texas
July 6th, 2013
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Customer service and rate higher than my previous electric company
I am a customer of TXU since April 2013 and their customer service is bad. I have to talk to their supervisor just so I can get my questions answered. The TDU charges is not itemize in my bill so I called them. It is higher than my previous electric company. Their customer service kept telling me that it is a "flat" charge. It took me 5 calls and this time I spoke to their supervisor and I got the breakdown of the TDU charges but theirs is higher than the other 2 companies I was with.Watch out on the flyer about a gift card for $150.00 and $250.00 when you sign up. That is a bait and my frustration is over my head. The supervisor said it depends in your plan. Now, when I talked to someone on their 1800 number, they assured me that what is required is just to sign up as a new customer. That is not the case. I called several times to make a follow up on the $150.00 and they all tell me is they are going to mail it out. Three months had passed and today I insisted to be transferred to their supervisor. Oh well, good I only signed up for a year. Never change your carrier for a few penny savings, you will regret!
Lorna Spiotto from Pearland, Texas
July 29th, 2013
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It's true... HIGHEST rates, HORRIBLE service.
We had TXU years ago when we got our first home. The bills always seemed high! No matter what we did to try to lower our usage, our bills were always high. We finally switched to another company with a better rate, and we were SHOCKED at how much we saved. We ended up moving on an Army base, and didn't need an electric company for about 3 years. When we finally moved off post, and to another home in a new town, we again tried TXU. At first, it was ok... THEN they switched to "smart meters" and our bill somehow SKYROCKETED. We had a contract with them, so we were unable to switch companies. Our bill was ALWAYS higher than our friends, some of which had larger homes than we did. We eventually moved to a new home, and brought TXU with us. They convinced my husband their rates were "competitive" and my husband again went with a 1 year contract. BIG mistake. They recently switched to the "smart meters" in this area, and what do you know... skyrocketing bill. Their customer service is not willing to help at all. They even said they would charge us $70 to have someone come and make sure the new meter was functioning properly. Needless to say, we've just signed up with a new company at .06 less per kwh than TXU. We've learned our lesson, and won't be going back.
Ashley from Killeen, Texas
July 30th, 2013
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TXU IS THE WORST COMPANY
DO NOT USE TXU unless you like being lied to and extremely poor service. Bait and swtich tactics a joke a freaking company. They don't tell you when you call to sign up about deposits, early termination fees the lady said they waive etc. Not true as we were late once on payment by a couple days and they want 310.00 deposit, charge 11.90 to let you know you are late and 12.00 late fee. The deposit is what is a joke fine i paid late, I paid late charge me a fee but do not ask for 310 on top, plus tell me i need to pay 150.00 early termination fee when I signed up you said it is waived.
RQ from Trophy Club, Texas
August 13th, 2013
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TXU & Oncore = Two Crooked Companies
I moved to Dallas and contacted TXU and was told by the agent that my rate would be .0866 with all TDSP and TDU (Oncor) charges included, boy was I lied to. So I get over that, and for 6 months my bill stays in the $145 area, until January when it jumped to $472 with me being out of state for two weeks of the month. I called and asked them why it jumped, and was told that I used that much electricity. I responded to them that it was not possible for that to be the case, and that my assessment was that they made an error when they installed the smart meter. The customer service rep told me that Oncor would be more than happy to come back out if I agreed to pay the $70 fee, and that if I didnt want to do that, than I had not choice but to pay the bill or be disconnected which would make it impossible for me to switch providers. I paid, than they have the nerve to ask me to renew, at double the rate I currently pay!! See ya TXU, I ll never return!My contract ends this month, and I was able to find an all inclusive rate with Green Mountain Energy at .1040 per kwh on a 12 month agreement with the help of my employers energy broker. Thank you National1 Energy for getting me this rate!
Disgusted with TXU from Dallas, Texas
August 13th, 2013
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would no longer give 10.2kwh rate after 1 year
Intro price for 2 years was 9.2kwh, then it jumped up as a month to month because we where not aware of any contract! Never had a contract with TXU, and was a customer with them for over 20 years. 4 years ago, I stopped being a customer and changed to Reliant. Next 18 months was a nice low rate, the last 4 months was night mare...15.0kwh with 300-400.00 bills. Next came around a door to door sales woman, with TXU who gave a 9.0kwh we went back to TXU, now in 2013, we have switch again from TXU to StarTex. TXU would not give us the 9.2 rate nor even the 10.2 rate, contact at 10.2 rate was for 1 year, and just expired. Now we have StarTex @ 9.4. we will see how much the difference is shortly.
TWB from Arlington, Texas
August 15th, 2013
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beware of "free anything"
Have always had TXU. In January signed up for "free nights". This has got to be the biggest scam I have ever fallen prey to. My electric bill doubled & continues to rise. Have decided it will be worth the early termination fee just to be done with it.
Geri Carrell from Zavalla, Texas
August 26th, 2013
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Deceptive practices in billing & AutoPay
Ordered new svc for 11/1/13; moved from a distant city. Called 11/2 - they said the elec was on. Moved in next day - no electricity. Called TXU, they sd call Oncor. Oncor & TXU both sd svc was on. A private electician was called in. He worked on the case for 3 consecutive days b4 he finally determined that they had the wrong address. The 1st and 2nd svc. days Oncor came out & checked, sd was on. They had turned it on at the correct address, but the wrong apt. #. Result: 3 days no power & large bill to electrician. They charged me $24 for 11/1 to 11/2 & refused to ever credit that back (was on at wrong apt.) so I just pd it. Pd bill every mo. on line until 9/1, when website sd, "Your plan has expired; pls choose another." Thought was strange since was supposed to be 12 mo plan. Went ahead & selected an autopay plan, the way the website works is you sign up, then at the end they tell you how much they are going to withdraw from your acct. Bill was 133.12; it sd they were withdrawing $403.12, bill showed no explanation for the $270 difference. Spend 3 1/2 hrs on the phone w/ them; they said I pd late each mo. I always pay them on the 2nd. Looking at the billing history, due dates were always at least 2 days after that, sometimes more (their due dates are not consistent mo-to-mo. After 6 calls, 3 1/2 hours they sd I had approved the $403.12. I did not since it did not have another pay button after they tell you how much they are going to debit. you have to sign up first, then at the end they tell you what they are going to debit. I insisted that I had not approved the $403.12, only the $133.12. Each operator would transfer me and usually was disconnected. But 5 of them said they could disconnect me at any time b/c the bill was due 8/15 even though it said online due 9/2! I have never rec'd a late charge or a disconnect letter. I asked them about that; they had on their records the first incorrect address (the first problem I had trying to get it on) even though the website bill had the correct address. At end they never would say whether or not the debit of $403 was coming out the next day or not. They finally trf'd me to the CEO dept. on the 6th call in one day; of course, by that time, that dept was closed. Contacted my bank & had to block the debit card. Total of 4 1/2 hours on the phone ! Dumping them and filing complaint w/ Texas Utility Commission. Be forewarned, if you sign up for TXU you are in for it!
cannot list - they will retaliate from Dallas, Texas
September 2nd, 2013
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scammers!
Wow! I just spent two hours trying to set up an account with txu based on a referral through the refer a friend program. Not even halfway through the process of signing up online it said oops an error occurred please try again or contact customer service...i tried again and in the same spot it "had an error" again...they get all your information except the refer a friend info so they can get you to call them and by then they already know what you want so they set it up over the phone and tell you you will get the visa prepaid gift cards but when you ask them who they are going to send they card for your friend to they cant tell you bc they didnt get that information and they dont care bc they dont plan on sending them anyway. I also didnt get any confirmation email verifying what they were telling me on the phone about my rate and the gift card verification...i was on the phone for two hours transferred to four different people none of which could speak english tying to get them to send me an email confirmation for everything and they couldnt get that accomplished. They think people will get tired of trying to get confirmation in writing and will just take their word for it...well thats not what happened in this case...i decided to get my electricity from another electric company and will be telling my friend who referred me about this incident and they will leave too, because it wasnt just me who would have been getting scammed and ripped off my friend would have been getting cheated out of her gift card which she was entitled to for referring me to txu in the first place. If they dont want to give out gift cards then fine, but they shouldnt advertise that they will just to trick people into signing with them. I didnt even get to a signature page and they were trying to tell me i had already set everything up...uh no, i didnt even finish the application let alone get to a verification page and definitely not a signature page....i will definitely not fall for txu scams again. I thought i would try them since i was referred but now not only did they not gain a customer but they also lost one....and will lose more could be customers in the future if they keep up this fraud...i will also be reporting to the better business bureau!
extremely displeased! from Temple, Texas
September 6th, 2013
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Once Contract is up leaving TXU
I moved into a new house and couldn't bring my prior energy company with me. So I got TXU Wrong thing to do. This company is a RIP OFF. I am the only one living in my house and yet every month my bill is Bigger and Bigger. No matter how less energy I use. I did a test by cutting everything off during the day while I was at work and only used things for 2 hours a day yet my bill amount was larger then the previous bill. I cant wait until my contract is up so I can leave this company and I wont look back.
Vonnie from Copperas Cove, Texas
September 8th, 2013
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Horrible
Txu has to be the largest scam artist in Texas with some if the highest rates around to the horrible customer service. I would avoid this company, many of the plans that they offer come with a catch and if you are not careful you will get roped into having to pay large fees if you find that you are dissatisfied with their customer service and would like to move to a company whom offers better rates. I have live in an apartment and travel quiet a bit so my electric usages is low when comparing my bill to my neighbors who is with a different company their bill is 100 dollars less than mine. When confronting TXU customer service about a possible billing problem I was told that I should turn the A/C off, WHAT?! I will be leaving this company and taking business elsewhere and would recommend many others do the same maybe they will get the message.
Bill from North Hills, Texas
September 8th, 2013
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thieves, dumb rules
After enrolling in to an 8 month contract, and giving 330 dollar deposit, I was told that I could get back my money, the last month from my contract I gave a late payment, I called on to claim my deposit I had, ind they said I couldnt till I got 12 months without a late payment, wtfk the contract was 8 months thats a really dumb and abusing company I cancelled the frikin account, customer service is horrible hang up on u and when on hold its like they are answering other calls, well never get this compantly I should of reaserched first . I hope no one lands into this bull one way or another ur not goin to like it..
Roger Olivares from Hidalgo, Texas
September 10th, 2013
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TXU will steal your money
My fixed rate plan recently ended and I found that my rate skyrocketed from 8c kwh to 14c kwh. My bill was close to $500 for the month. I called customer service and they told me that they sent out a renewal letter, but I'm sure that I never received it. Of course they couldn't help me with my electrical bill for this month. The renewal letter was likely not sent out so they could double my rate and take my money. Anyway, they took my money and I'll likely get another big bill this month until I can get switched over to an honest electrical provider. An awful, awful company.
Mike from League City, Texas
September 17th, 2013
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"Free Nights"
In July, we changed our plan to include free nights. To anyone that is considering this or is currently in this plan, it's a trick. Instead of 0.14 per kWh, it has gone up to 0.17 per kWh. It increases your bill!! Our first bill was $210, when before it was around $160. Our base charge has gone up $4. Also, they distribute the amount you don't pay at night into the mornings and evenings, so don't be fooled. I've made up my mind. I have to switch to another company, and I advise others to do the same. The cancellation fee will be worth it because if we stay with this plan, we will have to pay that amount anyways.
Carl from Plano, Texas
September 22nd, 2013
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TXU Another ENRON in the Making
My TDU charges with these criminals have went from $10 to $80 a month. Now my bill that was around $150 a month is now around $150 plus $80 TDU charges. And the Texas PUC rubber stamp what these thieves at TXU do just like they did with ENRON.
Bob Wayne from Spring, Texas
October 7th, 2013
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Do Not Trust TXU
The worst company I have ever dealt with.. They do not honor their contracts, they do not honor their pricing - For a company this size, buyer beware! They will hike your rates without notice, mine doubled.. Their escalation and service is a joke and don't even get me started about their IVR! Go with anyone other than TXU
Bill from Plano, Texas
October 9th, 2013
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Unethical! Renewal was a scam!
I suppose this is how they make their money, but when I was renewing my contract with TXU I received no letter of renewal in the mail and then they called to renew with me. They told me that my current plan was being cancelled and that they were switching me to a comparable plan that would not raise my rate. The customer service representative that took care of my order did not help me understand the plan I was receiving and left boatloads of information out about what would be the new arrangement. The thing that is the most unethical and upsetting is that she didn't help me understand my options. She just told me that this plan would be the best one for me and told me why, but as I'm sure you can gather, my first bill came, and this was not the case. We like in a 650 square foot apartment and the bill amount for the last two months has been around $250 and $180. Does that sound like a "good deal" to you? I have spoken with their customer service department including various supervisors on multiple occasions and they are unwilling to budge. I now I have to pay the $150 cancellation fee to switch plans or to leave TXU. I am taking the hit because I'm paying them the $150 anyway in inflated cost. I will never be returning to TXU and you should count the cost before you consider making any kind of arrangement with them yourself. I would NEVER recommend their service to anyone I care about, or a stranger for that matter.
Adam S from Lewisville, Texas
October 13th, 2013
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Cons
Txu will be disconnecting me on Oct 31 for 20.00 past due . They will not allow me to make another payment arrangement even though I get paid on the 11/5. I paid everything I could possibly pay. Do not use Txu go somewhere else.
J from Mesquite, Texas
October 28th, 2013
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Solar Customers Beware Free Nights!
All solar customers must beware of TXU Free Nights Program. At first it sounds like a dream come true. You make your own energy in the daytime, you switch your high energy use to night time, such as pools, dishwashers, laundry and air conditioners. But TXU software is not set up to deal with solar customers. When they download the daily data from your TDU they bring down both what you consumed and what you delivered back to the grid and add it together! So your usage shows up as both what you generated and consumed! So bills that should be showing a credit to you show a balance due. This is particularly problematic in the summer months when a solar customer is producing a maximum amount of energy and delivering it back to the grid. TXU collects a percentage data all month long of what is used for Mornings, Evenings and Nights. And they split this data based on both what you produced and delivered. They sum together BOTH produced and delivered because their software is not set up to distinguish between the two data sets that they receive daily from the TDU. Then they get the real usage number from Oncor or whoever your TDU is. Now it is less than what you actually consumed. BUT! TXU is applying the percentages that TXU collected over the time frame of the month to the final Oncor TDU number. And it ends up costing you much more than you should pay! Because their percentages are a total of both what you gave back and delivered and what you used. I only have 3 examples to date. My September bill was $123.67. Should have been $10.52. My October bill should have been $9.35. Was $46 57. My November bill should have been $8.77 was $20.67. But I know this will get MUCH worse in the summer when I am generating like crazy due to the long days. The more electricity I make. the higher my bills will be. Please be aware I have notified everyone I can at TXU. And I will take it to the Texas Public Utilities Commission if necessary both Informally (no hearing) and Formally (with hearing and a judge). But meanwhile if you are a solar customer, until I get this sorted out don't do it! I will post a positive update if I can get them to hear me. So far I am being stonewalled and there has been no response or communication.
Luci Hundley from Rockwall, Texas
November 18th, 2013
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Fraud & scammers
Living in an apartment I was receiving a monthly bill averaging $350 a month from TXU energy, therefore, i decided to switch to a different company, and when asking about my deposit witch was $400 they informed me that it's been deducted from a previous month bill which was aprox. $650 again I live in an apartment & if I don't pay my last bill it would be reported to collection.I don't believe this sh......t, someone has to stop them from scamming people.I strongly advise you to avoid dealing with this company.
Wally K from Houston, Texas
November 26th, 2013
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Scam and rip off ( charged a return fee on a debt card ) Really ?
So I just got off the phone with a txu customer service agent to inquire why my scheduled payment had not been posted to my account . As the agent looked up my account she tells me that the payment was denied by the bank and was returned . I said excuse me the money is there . She said no ma'am it is not . She then told me on my new to bill I would have a return check fee . I said ma'am this is my debt card no check has been used . She said well there would be this charge on my next bill due to it being returned .I hung up at this point and went to the bank . I sat down with the banking agent and asked why my txu bull payment was returned . The banking agent then tells me THAT NO txu bill payment had even came through . I then pull up my txu online account to discover that the scheduled payment had been canceled . I called txu back to give them all of the information that i had to hear that oh well i would still be charged a return checkfee . This is the final straw on top of several other billing problems . I'm gone , we are looking for new electricity providers
LeNae from Fort Worth, Texas
December 20th, 2013
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TXU New Service
I've had TXU electric for over 25 years I have a business account as well as a home account. We built a new house and I called to get electrical service to it because the existing one was too far away from the other one. Well TXU informed me that in order to get new service I need to pay a $395.00 deposit. Really ?I've always paid my bill maybe not on time but when they call and remind me I pay it right then, Im only human, I've never asked for extentions or any extra consideration, I just work out of town and sometimes I can't always get to a computer. I am leaving TXU as soon as Reliant energy gets the electrical lines ran to my new house. So long suckers.
Scott Goble from Tyler, Texas
December 22nd, 2013
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awful customer service
1100 sq ft house, well insulated, gas heated, gas stove, gas dryer. latest bill $257.60. called yesterday and talked to El Salvador. asked to talk to someone in USA and gave up after holding for over 30 min. called back today and talked to someone in Panama, later someone in Guatemala. talked to 2 women in Abilene, talked to 3rd woman who refused to say where she was somewhere in Texas. 3rd woman told me supervisor, Don, would call me back when he returned from vacation. don't know when that may be . didn't think deregulated rip offs was good idea.
Ian Foley from Roiund Rock, Texas
December 27th, 2013
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Dec 2013 Ice Storm Energy Abuse
There was a massive ice storm in Dallas beginning on Dec. 6, 2013. TXU claimed we used more kilowatt hours during the storm, when in fact we used less. Our call to the company was useless, and the service agent tried to claim we used more energy than we did. AS SOON AS I CAN I WILL CHANGE PROVIDERS, SO PLEASE AVOID TXU AT ALL COSTS.
Adadevoh from McKinney, Texas
January 2nd, 2014
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Outrageous TDU charge/excessive one month usage bill
After receiving an excessively high bill that I have been trying to get answered, to no avail, I also noticed that I was billed $97.51 TDU delivery on this same bill. I sent this company a picture of my meter that proves I am using 50% less than what they are claiming. And no one has even bothered to address the $97.51. Instead I get an insulting lecture on how to conserve energy (hello check out all my other bills. They are less than $100 for the most part). I also received from the executive branch the number to call to get help paying my bill. Folks, I never claimed to have an inability to pay it. Terrible. Terrible company. If you can, choose another carrier. Been in Texas since 1988. Always had TXU. Now I plan on doing the research to change.
Deborah Stevenson from Salado, Texas
January 2nd, 2014
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single mother of 3 late on bill 1day assessed a 400.00 deposit
i can not beleive that i left the other energy provider for this... i was so thrilled they had given me a 200 visa reward card, monthly payments were not bad. i was late on the previous moths bill which was only 59.00 but around Christmas time and work being so slow i couldnt pay it then i finally got but forgot to make the payment by one day!!!! they have added a 400.00 deposit. how am i going to afford this it would be cheaper and reasonable to go with another carrier. they have on their bill we help needed families yeah right help them find a spot right under a bridge!!!! i hate the fact that because of my human error i was late by 1 day but the fact that they see i am struggling to make my bills on time for that small amount and they turn around and add 400.00 are you serious. like how do you come up with that amount. when i originally was looking for service the deposit was 150.00 now for an existing customer they charge 400.00. they treat new clients liek royalty to bring them then make hard for existing clients. we will be canceling our service with this company and will not be coming back. i have heard great things about reliant and ambiant!!!!!
Teio Girl from Dallas, Texas
January 8th, 2014
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I believe there is MAJOR fraud going on with this company
Just received my latest bill for the month of December. TXU is claiming that we used almost $540 last month. To date, i have never had a bill over $300.
The shady thing is that i live in a 1500sqft house. How I know they are running a con is that there was an ice storm last month and we were completly without power for 4.5 days. In addition to that, we traveled over the holiday and were gone for 12days. During that time all lights were off except for a few LED bulbs, the thermostat was turned down to 60 and we turned off our electric water heater. Basically they claim that we used twice the electricity in only 15 active days than we did all prior months.
Called to complain and were basically told tough s**t. They said there was no way they could have made an error and that we must pay the bill in full. BEWARE OF THIS FRAUD OF A COMPANY.
Josh from Dallas, Texas
January 9th, 2014
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RUN LIKE HELL !! TXU ARE THIEVES !!!
Do Yourself a big Favor Run like hell.
Avoid these thieves !!! They will dupe you then rob you blind .
They honestly dont give a damn. Forget customer service it does not exist here.
I am a divorced single mother with one child living in a one bedroom apt.
The charges have risen every single month the last bill was over 350 dollars in one period - i could not believe my eyes.. They make me pay half then 3days before the second half is due they started sending me disconnection threats ( and i mean threats - there is no way it can be classed as a notice) - i had already agreed with an agent when to pay the second half.... Now i have no cash to pay for food for my child an I and my next paycheck is over a week away.
As far as i know i had a good relationship with this company until July 2013 when i was duped into a years contract..... Take my advice and avoid these thieves !!!
If i could rate properly they would get a big fat zero !!!
S. Putney from Odessa. Texas., Texas
January 16th, 2014
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Our ussage makes no sense
Signed on with TX Dec 2012 our usage stayed pretty moderate thru August under 1000 KWh during that period we received assistance on our bill (May - Aug) Sept & Oct our usage skyrocketed to 1300 KWh then Nov & Dec it dropped to under 1000 KWh and then Jan shot up to 1300 KWh again, this makes no sense to me, June - Aug we ran 3 window ac's and 2 ceiling fans pretty much all the time, From Nov up until now. we have used 1 radiator heater and one fan heater just enough to take the chill of in the morning in the evening while we get dressed during the day they are off my wife uses an electric blanket as needed to warm the bed before she gets in to it and occasionally she wakes up in the middle of the night chilly puts it on to warm up then turns it off.. We have no washer or dryer and our stove is gas and we have installed energy efficient light bulls throughout the whole house so our bill to go up that high makes no sense to us. The Base charges, & TDU charges alone are $50 a month I am on Social Security Disability income of $815 a month and cannot afford a $200 a month Electricity bill.
Michael D Baker from Grand Prairie, Texas
January 18th, 2014
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Free Weekends? Not Really
I signed up for the Free Weekends plan in July 2013. The Energy Charge per kilowatt hour shown on my bill is almost twice as high as what I was paying before signing up for this plan. The bill shows an "average price you paid this month" which INCLUDES the weekend hours and makes it seem like you are paying a lower rate. On a recent bill, the kWh for weekday days/nights was 18.4 cents, but the average kWh for the month was $13.0 cents. So TXU still gets its money. And if I cancel early, they will charge me a fee of $150.00.
Lois from Dallas, Texas
January 19th, 2014
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you`ll get ripped off
my bill was pretty steady until it hit june and it started jumping higher and higher then came aug I got not ! bill but 3 bills in one month ... customer service forget half the time they dont answer ,or they cant help u
Amiee Turner from Harker Heights, Texas
January 23rd, 2014
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Ripped off by TXU
10/25/13, I phoned TXU in regards to my electricity contract expiring. I spoke with Kayla to determine if I could continue my current Mega Plan. She spoke with a supervisor who approved the continuation of my plan additional 12 months. After receiving my January bill, my plan had been changed without my knowledge. My energy charge was higher and new charges were added to my bill. These charges were a Base Charge and TDU delivery charge. 01/06/14, I spoke with TXU supervisor Mike who reviewed the call with Kayla and agreed that TXU did approve continuation of the Mega Plan, however he was required to send the request to the Issue Referral Department. 01/23/14, I spoke Taisa (Issue Referral Dept) and while she agreed that I was told I could stay with the Mega Plan by a TXU representative, the TXU supervisor who approved this was wrong. Taisa said TXU would not continue the plan as promised. Taisa would credit my account for $100.00, but not for all the additional charges. A good resolution would have been to credit my bill to equal what a Mega Plan payment would have been and then to reevaluate my electric plan with TXU. The bottom line is TXU quoted me a rate and then billed me at a much higher rate. Upo