Frontier Utilities -- Profile Analysis

I had this company for a year. I checked my bills very closely and nevr had to call questioning my bill. I left them only because I had solar installed and the solar company told me I need TXU. Thanks

Best price among all the suppliers in the area, activation on time, friendly customer service

We've only been with frontier for a short time but are so very pleased with the experience so far. They're rates our great, customer service is fantastic, and signing up was quick and easy. Already we've save a LOT of many by switching over. So glad we did.

I switched to Frontier 6 months ago because they had the best rate. I wasn't thrilled initially with their customer service and had a few calls that I was on hold for quite a while. I made the change anyhow and haven't had to contact them since. My bills have been correct. The weekly email with a usage summary is a plus. My contract is ending and I am shopping for rates. If Frontier is competitive, I won't hesitate to stay with them.

I switched from Reliant to Frontier. Best decision ever! Not only did I get much better customer service and no longer have to wait an hour on the phone to talk to a Reliant representative, I also got rid of my 15 cents rate that Reliant charged me for over 3 years.

I enjoy paying the same price every month but I hate that my billing cycle ends on the 27th of the month and there is no grace period. I would prefer a billing cycle that ends within the 1st ten days of the month. And frontier would not change it. Otherwise they are a 5 star company.

Been in Texas 20 years now and every year I shop for a new electric company until now since Frontier continues to renew me at the best rate I can find! And the rate is exactly as they said it would be!! All, and I mean at least 10 different power providers, that I have used in the past would bold face lie to me and say yes you will only pay (~8 to 12 cents per Kw-Hour) and every time there was hidden fees that they lied to me and said "there are no hidden fees". Note fees are still not straight forward, but get them to calculate what your monthly bill will be at 500kw-Hr, 1000kw-Hr, 1500kw-Hr before you sign up then once you receive a bill you'll see if you were lied to (Frontier was the only one that my bill is very close to what it should be at 500kw-Hr per month).

I did have an experience and I was shocked that someone (Sophia) contacted me on a SATURDAY! I was very impressed. She was very courteous and professional. She was willing to help me and completely understood my situation. I am now absolutely pleased with Frontier's customer service and would definitely recommend them!

excellent customer service by franky.

I have been with Frontier for a few years now and will continue to renew my plan with them for as long as I can because I have yet to find a company which can beat their rates! I have also experienced great follow up and resolution to a previous inquiry from their customer service team.

I was very upset to see that my double the amount that usually pay per month, I called Frontier Utilities and to my surprise they answered immediately, the customer service agent David was very attentive and kind, he explained me the charges for the past 3 invoices, let me tell you. I felt really bad when I realized that I forgot to send my payment, I usually let my husband pay this bill, but since he failed to make the payment I will be taking over this duty. David also told me that I can pay online and he guide me how to register online to avoid late fees. I am glad I call and I was able to resolve this issue immediately.
Alicia

I love my fixed rate for my electricity but now that my contract is up next week my renewal rate is double which means I will be leaving. I guess one year of great rates is all I get.

I had an amazing rate for a one year period. I have no complaints with your service and I wish I could keep you for another term. However, I will have to let you go because your new rates are not even close to my expiring contract. I recommend your service...

To date, our experiences with Frontier have been positive, no complaints. We have not had a reason to contact your "Customer Service" resources but have given them a high rating due to our positive experiences with Frontier.

Access to Frontier was good, no hassles and application process straightforward

From start until now, simple and no rate surprises!

It was easy and seamless. They had the best price without all the fine print . Simple straight forward and no hassle .

Good. Hope it stays that way.

When light got cutoff they turn them back on quickly

I havent had to complain

So far they are wonderful

No problems to report

Very easy

We've had absolutely no problems with this power Co. and renewing for another 12 months below the current electric rates.

If you want the best service at the best price, Frontier Utility is the company to be with. I can recommend them enough. I went from spending 150 with Just Energy to half and in some months less.. Love the savings. Wanna save, change company to this one, if not, stick with your current company.

been with them 2 years no issues at all, not even during the 2 week freeze. Prices are average. Happier with them than I was with TXU!

No problem with them

Didn't take long to do and I'm now 100% green electric. Its not about savings, it's about using GREEN electric. Better for us and Mother Earth. Do your part. Go green for free. Also get 2, $50 Amazon gift cards for going green. Do your part to preserve our earth. No commitment required. Free to start/stop

My bill is about $8 lower this month. Great service.

Site was easy to navigate, no time to sign up.

This company's ok in a pinch .one thing I don't think people realize is your no getting sufficient power to power your electrical appliances at times and that is reducing the life of them and thus costing you more money.

I thought Ihad signed up but service has not yet started. I filled out the information on November 15th with Frontier with the 6-month at 6.99.

The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great.

Signed up for Frontier Utilities via Power to Choose Website. After Signup I received an email confirming the change of service. When I received my first bill I was charged an Electronic Auto Pay Opt-out Fee $5.00. The agreement does indicate that Auto Pay is required which is fine but I was not given an opportunity to sign up for Auto-Pay prior to receiving the first months bill. When I called Customer Service to sign up for Auto Pay and request a Refund of the fee the Rep would not refund the fee, was not friendly and didn't seem to care. The rep submitted a request for someone to call back within 24-48 hours to discuss the fee with a manager. Great way to start off new service.

Low teaser rate of 4c/kWh, then a huge rate of 13c/kWh for regular service + $10/mo "customer charge" - if you sign up under a promotion with this company, cancel and switch a month early to make sure you're not suckered in to their extremely high prices.

Took the bait w/ a discount...Then unknowingly got killed w/ $.13 PKH rate..DOUBLE!!!..This whole program of searching for lower rates is BOGUS!! Never will you win..I'm w/ PPL in PA. Just like w/ Verizon and FIOS and $$$$

I am on their "prepaid plan" which was suggested by one of their reps. The deal was great but then I notice I was using more money to keep my lights on but literally wasn't at home . I work 6 days and my off day I sleep. After getting my invoice in an email; I spent over 209 dollars for an apartment. When asked about a cheaper rate with using more than 500kWh( which is apt usage) I was not given the correct information. I'm looking for something better and would never recommend this company to a soul. I will be reporting to the BBB.

Ive been a customer for over 5 years.. Not really any problems until recently. You cannot understand ANY of the employees anymore. They are all foreign and communication is now horrible, even with SUPERVISORS! I stopped getting my messages and ive repeatedly complained to no conclusion. I can't get anyone to explain this. They have disconnected my service AFTER I've made payments and still wanted me to pay the reconnect...after sitting on the phone for an hour! They USED to be good.

Id go another route if I were you. If you in a jam and need some help, they arent very helpful at all. I needed a two day extension. Had some issues over the holiday and was flat broke. I called to get a two day extension, they told me to pay half the bill. I scraped up half the money and paid it. I called to make sure I didnt get cut off and they told me it had to be oid the day before so I was too late and they would cut me off anyway... smh. Not a good way to serve your customers at all. I got cut off for $64.

My bill went from $45 to $80 monthly to $150 monthly regardless of how much energy I use. I guess I signed up for some sort of scam...

I've been with Frontier for a few years now and absolutely love the rates however I have not been able to renew my plan causing my bill to almost triple.
The online option to renew times out on both a desktop and mobile app. I have called customer service and was on hold several times, once exceeding 40 minutes.

Very affordable rates and always a low bill as long as you stay under contract. My lights are cut off atleast every 3 months. When I call and let them know my bill isnt due yet they always tell me they sent another one out before. So apparently I am supposed to pay 3 bills in a month. I always pay on time with everything and never have a problem. They can never seem to have an answer for me. Its not the post office, I have gone to them. I check my mail daily and they are not sending this mystery bill. They are always rude and unapologetic on the phone. Id rather pay more a month and have a company that knows what they are doing and treats their customers with atleast an ounce of respect.

I moved to a new apartment after losing my home to Hurricane Harvey. I was excited to have a company that offered the same rate monthly. I was beyond excited to receive my first bill last month and see my usage because I knew I was being overcharged by my previous company. I paid my bill and received my confirmation and it was deducted from my bank. Imagine my surprise when I got home this evening to no power. Only me, nobody else. I checked my account via automated phone and it says my account is paid, no balance due and thank you for my payment last month. Apparently I'm not the first one this has happened to based on reviews. Lesson learned to read reviews first. Very unsatisfied customer here.

I want to know why my past due bill has went up 3 times once for everyday I'm late? Tried emailing no reply If it goes up again tomorrow I'm cancelling I did like this company now I'm alittle alert

3x times previous rate. Change provider and new 2 year plan is down to what we got on frontier contract. If companies can give a fixed rate that long that means the off contract at 3x is just gouging.

With Frontier many years. Most recent bill increased 6x from prior month. Discovered that the rate increased to $0.25 per kW-hr. Last bill was twice as large as the highest ever seen at this house in 17 years. I could not switch fast enough.

I chose Frontier Utilities when we finally moved into a house with non-regulated electric provider and until today I was overall very happy. I got a bill that was near double my normal bill even though the usage was barely more. I was so confused. After a very long wait on customer service, I was told that my contract ran out and I received paperwork in May. Well first, I travel for work and I just started a new job so I have been gone a ton. Second, I get emails from them Frontier every week and I never received any reminders, calls or anything. At first, the customer service rep acted like he could help and then he came back and said he was still researching a rate for me but he wanted to let me know there was nothing he could do about this bill. I spoke to him for awhile and asked for a supervisor and he put me on hold for a long time. Then he came back and told me a supervisor would call me back. After quite some time, I finally called back again, waited on hold again and was told the supervisors were gone for the day and there was nothing that could be done any way. So I was completely jerked around. I am researching and calling other providers now. So disappointed because up unitl now, I had been so happy.

I have been with Frontier for about 3 months I live alone and never have on my air conditioner, because I try to keep my bills low because I am on a fixed income. I only have on 1 tv and a fan and 1 lamp until I go to bed. And my bill is over $100 I can't understand that. Then when I called I was told the people that lived there before me usage was around the same as mine. How can you compare it I am 1 person(myself) now compared to them 4 adults and 3 kids.

I renewed my contract online this my account # 0541859 for the same plane I have before easy 12 I just have to pay$75 if I dont use over 1000 kw and month after I find out my plan was changed to different plan because The bill Change is not the same what I was paying the last contract I call all they said I did this change I said ok can I go back to my oldest plan they said no I talk to supervisor same thing they just dont care I dont use over 1000 kw Monthly I dont pay over $75 now my usage for this November was 694 kw and the charge was $109 this is scam am going to cancel my service I dont recommend this company safe your time they not even 24/7 service we you never charge me for the past year for center point charges and taxes for this new contract am having this is how you lie to people I got to pics show the different for this year and last year also I have the charges for last August 28/2018 right before my contact finish and ready to renew which I did online but look at the different

My light got shut off , granted it was my mistake, but when I called after making payment the lady told me she would put me in for a connection it in the meantime she would look to get me a better rate. I have a baby that has severe allergies and is hooked up to a breathing machine overnight. When I told the supervisor, that there had to be some kind of emergency procedure they could follow she insisted that it was center point who would not be available to turn on my power until the next day but since I was going to be connected until morning I might as well get a good rate. Forget that my baby wont be able to breathe. I WILL NOT WAKE UP TO A DEAD BABY BECAUSE OF THE INCOMPETENT UNEMPATHETIC "SUPERVISOR" I will be staying in a hotel tonight looking for a better light company.. even if that means paying a higher rate.

I was shocked, Im a senior and on a budget, living in a small condo and respecting electricity, keep looking

Just started with Frontier. Had paid our previous bills. Got a bill due Dec. 26 - day after Christmas. Slipped through the proverbial cracks. Got a call from Frontier on Jan. 9 saying we need to pay or they'd disconnect. Fair. We paid that night.

Shockingly, they still disconnected us the next day. When I called, Francisco, a manager, confirmed that they had indeed received our money the night before. He had no good explanation.

To be fair, he did say they would waive the disconnect and reconnect fees as well as the late fees.

Just customer beware: Frontier is a very aggressive Company. Will shut you down if you're two weeks late.

I thought Ihad signed up but service has not yet started. I filled out the information on November 15th with Frontier with the 6-month at 6.99.

They hook you in with a decent rate, and boy, are you in for an unpleasant surprise when you get your bill. I was with them for 4 months, and got outrageous bills for a small apartment, that sits empty for 2 to3 weeks out of the month. They have a penalty for getting out of the contract but it is worth paying to avoid being swindle with a high bill every month.

Had an ad 0.07c per Kw but ended up having $159 bill every month. I dont even use much in a small apartment. I just feel cheated. When i called and asked, there was nothing can be done to fix this. I had to cancel service and go with another carrier. Not recommended.

Frontier had the best rates so, of course, I went with them. My first bill was $29. I was over the moon! Next bill...$74. How is that possible when we didn't use any more energy than the month before?? Since they have to go thru Oncor to get the energy, Oncor charges $26 JUST for the ability to use their services. That and having to use the air conditioner more. I wasn't prepared for that (since that charge was NOT explained in the fine print!). The website wouldn't let me update my new address, I had to leave a message with customer service (via email) to ask them to do it for me. It also sends email estimates of what your COULD be and you cannot how much your next bill is until it is really close to when the bill is actually due. I would've rather paid to have Oncor directly had I known it would charge me that much per month (especially since Frontier said on their page, they had "no hidden fees," but that fee was never spoken about. I just really hope there are no more surprises.

Forgot to pay bill so I got a disconnect notice. Sent check by express mail , it cleared my bank and then they cut off power a week after my check cleared my bank. Called them and had to pay again plus disconnect and connect charge. They asked me to send proof of my payment which I faxed to them. They never acknowledged receipt of fax until I called , didnt reverse disconnect and connect charge until I asked and never apologized for their mistake. I was out fax charges , copy charges , time and food in fridge.
DO NOT USE FRONTIER

Frontier Utilities gave me a great rate for 6 months and said that they would send a letter to let me know that my agreement was up and it would give the option to continue or cancel. I found a better rate with another company and tried to cancel Frontier Utilities through e-mail and phone and it still showed on my bill, however the rate went from 7 cents a kWh to almost 13 cents a kWh! Still couldnt get anyone to cancel! I had to go to DLC to get it changed! This is a classic bait and switch if you ask me. Walk away!

I've been paying a utility bill for over 30 years. In all this time I have NEVER received an email, text AND phone call 1 day after it was due threatening disconnection for non payment. They do offer days to get it paid before they disconnect service but to even do that 1 day after it's due?? Very disappointed in this company and will not be renewing my service. In fact, I'll probably be cancelling and going back to my previous provider and pay a higher rate just I won't be HASSLED by these people every day. It will be paid and only 1 week late yet I'm going to be called and hassled every day now until that time. THIS IS RIDICULOUS AND IN NO WAY PROFESSIONAL FOR ELECTRIC SERVICE

Just before contract expires make sure to renew with them or another company as Frontier will price gouge you with an astonishing rate per kilowatt that youve never seen before. Once they know you have switched beware, no loyalty!

I was coming up at the end of my contract so I called to end my tides with Frontier. I decided to go with another company after being informed about my services set up to be the same price no matter if I was using less than 1200 whatever and could have had paid a lower amount in the fall months when I don't need to run the heat or AC. Well after an hour the rep had offered me a better deal and said he would waive the charges for the late fee. Today I had to talk to a rep because I was charged an additional $28.00 for being late just one day. I asked for that fee to be waived and was told that I have been given 1 and that it had to be approved, she told me she will send me a text with confirmation or a decline, 6 hours plus, and nothing. I can't find out where I can file a complaint, so I decided to write this review. I have a son with severe Asthma who uses a nebulizer daily can hardly afford the 163.00 I owe let alone an additional 28.00 dollars and I can't have my utilities shut off. At this point, I want to end my relation have the contract waived without the early termination fee. If I was told that a 28.00 fee will automatically apply a 28.00 dollar fee I would have declined to agree to another term. Just what to pay what I owe and move on. Ridiculous to charge customers $28.00 late fee for being 1 day late especially with this Co-vid 19 mess affecting people's income and they can barely pay rent or put food on the table.

I was never reminded by Frontier that my contract was expiring. All others have sent that reminder. Then they jacked up the price on the next month, it was more than double! Just want to warn people.

It started off okay until they threatened to cut my bill off for $12 it's a shame they have no roll over on your bills I wouldn't recommend it to no one. And the worst part is it's covid-19 people barely can have a job right now

It is impossible to speak to a customer service rep. You have no problem speaking to Sales though!

You may get a somewhat fair rate at the beginning, with a contract; but once your contract is over, be ready to pay 2-3 times your average bill. You get one notice maybe 2 months ahead that your contract is about to end, but no warning about how your bill will sky rocket.

I have been with Frontier for 4 years, each July, when I am due to renew, they "fail" to receive my renewal and upcharge me. This month it equals over $200 over, not to mention they are charging late fees and disconnection fees when bills are paid on time. This is a pattern with Frontier, I would avoid them.

Do NOT sign up with Frontier ele if you need to pay your bill on the 1st! I signed up with them on the 1st and they made my due date 6 days BEFORE the first, NOW if I dont pay it on the 26th it is considered LATE! I am retired and get paid on the 1st of the month and I pay bills on the 1st! THEY WILL NOT WORK WITH A CUSTOMER AND HAVE THE DUE DATE ON THE 1ST! I THINK THEY DO THIS ON PURPOSE TO MAKE THAT LATE FEE. I HAVE BEGGED THEM TO CHANGE THE DUE DATE TO THE 1ST AND THEY WILL ( NOT) DO IT. IM BARELY MAKING IT AS IT IS.I WOULDNT NEVER BE LATE IF I COULD JUST PAY MY BILL ON THE 1ST OF THE MONTH! DONT SIGN UP WITH THIS COMPANY IF YOU NEED TO PAY YOUR BILL ON THE FIRST. ITS SAD TO TREAT CUSTOMERS LIKE THIS WHEN TIMES ARE HARD ENOUGH AS IT IS. PLEASE BEWARE. YOU HAVE BEEN WARNED. DONT LET THIS HAPPEN TO YOU LIKE IT DID TO ME. THANKS.

not sure yet

I had no issues with power or billing until last month. I had auto-payment set up and my credit card was being billed properly. Due to some unrelated fraudulent activity several months prior I updated my credit card and no issues. On July 1st I received an email that my payment did not go through. The same day I made a manual payment. On my next bill there was a $20 'Disconnection Notice Fee' and a $2.30 late payment penalty all because they ran the wrong credit card. I called customer service and was no help.So I got a $20 fee for them sending an email and letter, plus a late fee for paying one day late because they ran the wrong credit card. So glad I won't be renewing with them.

Horrible Customer Service!! Do not think you have 3 days to cancel after you sign up with them because they will send you a bill for $18 for less than 1 day usage. They say 3 days to cancel but once you cancel, it takes up to 30 days to dispute and cancel. The customer service lady was also very rude and I literally waited 1 whole hour on the phone just to get an agent on the phone to help me. My average monthly bill is only $140. If I paid $18 per day...it would come out to $540 per month. Their customer service is beyond horrible and expect to wait 45 minutes to an hour just to get someone on the phone. Will NEVER recommend them to anyone or ever use them again...no matter how cheap their rates are!!

Do Not Sign up with this company. Even if the rates are good, They'll leave you with a bad taste in your mouth!!!!!

Frontier Utilities' practices make me appreciate how some other electricity companies honor their customers. For a variable rate plan, Frontier will not extend promotional rates for a short billing period. Other electricity companies will extend the promotional rate for a short billing cycle through the next billing cycle. Some even automatically waive the fee for usage < 1000 kwh in these cases. Frontier does not do this. They are not interested in retaining or having repeat customers. I would NOT recommend Frontier Utilities to anyone. I will NEVER do business with Frontier Utilities again.

Biling cycles consistently change without proper notification. While meter reads DO change, billing cycles should not. This ultimately leading to disconnection/reconnection fees. I would NEVER reccoment this to a friend. If you travel it is not likely that you will recieve proper notification when a disconnection notice or billing issue arises, leading to returning home with no AC and a refrigerator full of rotten food. I even called to ask if they would work with me and there was nothing they are willing to do. They claim to be an accredited business from a couple of organizations, which Im not sure how that is possible unless these so-callled business organizations operate with zero merit.

i was called by this company and told they were .02 cents cheaper than ppl and that i would save money.
wheni got my bill the rate was acctually .02 higher than before about $35 more peer month. when i called they where rude and wanted to give me a lower rate to stay but did not care about correcting the missleading rate from before. DON NOT DO BUSINESS WITH THEM

Customer service is horrible, the way they bill for pre-paid services is horrendous. I would never recommend this company to anyone.

This is the worst company I have ever dealt with. The customer service is horrendous. I can go on about how they shut my power before my due date on my bill then charging me a reconnection fee to increasing my deposit by $300.00 and only giving me 2 days to do it. Just stay away.

I chose this provider for a new home I was moving in to. I was unable to move in and called immediately, (June 24, 2015) the day before service was scheduled to begin. About 3 weeks later, I received a bill for $8.49 (no usage, just fees). I called again on July 21, 2015 to explain I had not moved in and would not ever be moving in, and the CS rep told me that "unfortunately, due to the processing time" I was still being charged for the usage and once it was processed, they would send me a final bill. They can take both bills and shove them where the sun don't shine.

This company is by far the worst utility company i have ever dealt with. Their salesmen are straight up liars. I not only didn't see the promised savings; they actually cost me substantially more. Their customer service is crap too. Billing problems abound and are a nightmare to resolve. If somebody from frontier knocks on your door my advice is to immediately punch them in the face as hard as you can.

Been with them for 3 years they screwed my bill up so many times their management is totally useless

Not customer friendly when dealing with Customer Service Dept. Beginning to regret my decision to go with them.

When they notified me by mail that my contract was expiring, I went on Power to Choose and selected a new provider based on cost. I then received notification of an early cancellation fee of $180 from Frontier Utilities, even though I had switched providers after receipt of their contract expiration notice! What a scam. After two conversations with customer service, they still refused to waive or reduce the fee (even though my average monthly charge was much less than the fee assessed).

My wife activated Frontier Utility as our primary electricity provider sometime in July 2015. The price per KWH was low in the beginning of the service contract. We paid this amount for several months but then my wife and I divorced and I left the residence in December 2015 and no longer paid the bill and was forced by a court of law not to disconnect any utilities. According to Frontier Utilities, The service was not officially disconnected until January of 2016. They told me that I had a balance over $300, the divorce was unfortunate but that I must pay or that they would report me to a credit bureau. I asked for a itemized breakdown of charges during that time period and asked them to remove any late fees or charges and that I would pay for the services that were used through November. they agreed to cut some but not all and mandated that I pay through January. I begrudgingly agreed to a payment plan to settle the debt that I did not agree with but did use some of the services and felt obligated to settle the debt. After paying the first 2 payments (nearly $100 each) of the settlement, I was called for the final settlement payment and was discussing the final payment which went up from original agreement and that I wanted any additional fees taken off and that it was unfair that I was charged for energy services/Late fees and for a place that I no longer lived and that I was legally not allowed (Divorce-court order) to cancel services in December. The person handling this case starting getting rude, threatened to report me to credit bureaus (Which they already did) and I stated that I have more than met my financial obligation to Frontier Utilities, and I stated for them to go ahead and report this action and stop contacting me at a work number and that they continued to Harass me via work phone.
Over the 7 months of service, I was charged over $300 in additional fees/penalties/charges and this does not include small hidden fees in the actual bill. This company has belittled me during a difficult time in my life, their professional courtesy was non-existent and made me feel like a criminal.
I asked that my account balance be shown as paid in full based on the funds already paid and for them to stop calling me at work.
This company will not work with nor follow through and help the customer even though all energy services have been paid for and satisfied.
Jared-supervisor of collection
Another billing clerk Ambrosio gave me additional info on the account and continued to protect his supervisor- (Jared) When I asked to speak to Jared's supervisor, he declined and said that he was all I could speak to regarding this issue.
All of this over a $98 balance (additional fees/penalties/charges) that continued to escalate even after they threatened to report to my credit and already did so.
I am not the type of person that complains about these things but I felt that others should know how I was treated and to read reviews prior to just taking the cheapest option!

went month to month for a few months, i was not contacted (they said they sent something in the mail but don't call or email). i used 4500kwh @ the month to month rate of 13.4c per KWH!!!!

I offered them to sign a 2 year agreement if they provided some type of relief or concessions and it was declined. apparently they dont want to keep customers....went to Gexa...7c per KWH @ 12 months!

I only used them during our move transition. They were able to connect immediately. However, this is The one and only thing they have done right. Once we moved, we cancelled service. The fiasco began. Customer Service is deplorable and getting a refund of your money and an accurate final bill seems to be the equivalent of getting a Presidential Pardon. Very rarely does anyone give you all the information you need and the information in the auto generated emails do not not align with their actual practice. Each time I called I had to speak with a supervisor just to gain an understanding of what was really going on (Only reason I can even give a 1 for customer service). They have a long way to go in the customer service experience area of business.

Frontier never sent a final bill. I discovered this a year later and immediately paid it. They said they would remove a negative credit reference and did not despite my follow up with them.

Rep was very rude. Just moved and called to update info and payed for the service. Got a text from them 2 days later that we were being refunded and that the service is being shut off. The reason? The rep rudely had me verify everything over the phone and didn't update ANYTHING and shut it off!!!! We're switching providers today.

I have a small studio apartment and was paying around $50 per month in the summer. In the fall it decreased to about $40 per month. Just switched to Reliant and am saving about 15 to 20 dollars per month with an energy conservative plan.

Recently my account was charged incorrectly for a broken meter or a one time service charge???customer service agent could not verify the charge from my bill. Agent continued to offer excuses and no concrete answer on a $25 charge.
Just remember that quick and easy will cost you in the end. I have sent emails and called customer service for a manager, surprise no one has called in a week. Don't waste your time or money with this company. Worst energy company I have ever dealt with in Texas.

Horrible

Frontier has created an account # meter # for an unused service pole with wires sticking above ground, there has not been a meter are service to this pole for over 6 years
not only the dangers it has caused I'm being billed for a dead line, no electricity can be used from this service,
My wife has tried to resolve this matter with your representatives for many weeks to no avail, and it seems no one can explain why it was installed, and why we are being billed
for a pole with no service

I have been with this company for a couple of years, but I'm sorry their customer service suck. And also when you make a payment, somehow your payments don't show up in their system. I will be switching to another company ASAP.

I have only been using Frontier for about 2 months now, and the service itself has been adequate. However, the customer service, online interface, and billing process have all been negative thus far. I had to call (2) separate times in one week to update my contact phone # since that function is not available on the online portal. The second time, they input a nine digit # and I had to call back to have it updated again.
Regarding billing, I have autopay set-up, which drafts on the day the bill is due. An invoice was issued earlier on the same morning, reflecting that I had not paid my previous bill even, though it auto-paid later that same day. The online portal shows the Invoice as unpaid, but the Paid status shows it as paid, and I confirmed that it was paid over the phone. Both misleading and confusing how the (2) different tabs on the online portal show different information. Also, I don't understand why an invoice would be issued prior to the auto-pay on the same day, making it appear as though the customer was late on the previous month's payment.
Finally, there was an overlap in service between my apartment and home, so I was paying for both locations at the same time, and had requested a specific cut-off date for the apartment at the time of setup; we were not told that any additional information or requests would be required for this future transaction. I called back, after that date to confirm that service had been cut-off to the apartment, and it had not and customer service had no notes or recollection of this conversation. They claim to have put in the request, but insisted that I would receive a paper copy of the transaction in the mail, as opposed to an email (which they have on file). At this point, I have limited trust that they will complete these actions correctly, and in a timely fashion. Which will most likely require more phone calls and more frustration.
To sum up, the electricity itself has been fine, but any human/website interaction so far with this company has been very disappointing and frustrating.

This electricity company eats through your money. I've had a very poor experience and would never recommend them to anyone and will never you them again myself. I highly recommend looking elsewhere for your electric provider.

I had my electric shut off. I asked to make an arrangement as well as give them a authorization to turn my electric on and charge my card the next day. Customer Service is NON Existent, Very rude people on the phone. I had to get off the phone before I started to make, what is considered terrorist threats against the actual agent on the phone. NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER DO BUSINESS WITH THESE PEOPLE!

This company is totally fraud..what they do about sending you a disconnection notice whn you make some payments,before you know they will send another one you don't have enough money for weekends,when you make another payment you will get another text or email they already sent the disconnection notice so you will have to pay the reconnection fee which is $10so you will have your power back.guess what they take 2-4 hours to reconnect not like other companies. Not advice anyone to be in this company.

I signed up online but service was never transferred. I believe they might have left me a voicemail but I couldn't understand what the gal was saying and thought if it was important, they'd call back....nope. I signed up with Champion Energy and they've been a dream!

DO NOT SIGN UP with this company. They sell you on their low rate per KWH, but fail to mention the TDSP usage charges from Centerpoint Energy. When I contacted them, I could not get a straight answer from any of these people. I was charged 156 dollars for electricity and 130 dollars from Centerpoint TDSP charges. STAY AWAY!

El lunes 07/17/2017alrededor de la una de la tarde me pusieron la electrisidas ya para las 6 de la tarde del 07/172017 me mandaron un mensaje por texto a mi cell diciendo que avia gastado 39 k de electrisidad es en un lapso de 5 horas. El martes 07/18/2017 alas 6 de la tarde me mandaron otro mensaje disiendo que gaste 39 k por ese dia. El miercoles 07/18/2017 me mandaron un mensaje disiendo que avia gastado 42 k por ese dia. Les llame al servicio al cliente esplicandoles que nadie vive en ese domicilio todavia que no ahy ningun aparato electrico y que la casa esta vacia y que mi calentador de agua es de gas y mi estufa es de gas y que lo que me estan cobrando esta fuera de lo que marca mi medidor ya que mi medidor marca solo 1 k por esos tres dias de servicio y les comente que es imposible que ahiga una diferencia ta desproporcional y me disen que estava mal el medidor que es lo que ellos resivieron como lectura y llame ala oficina neutral y me comentan que a ellos solo les marca 1 k de consumo por esos dias ya able con varias personas de servicio al cliente pero puras mentiras disen y uno de ellos me aconsejo que fuera ala oficina de frontier utilities y que llevara las fotos que le tome al medidor y si lo hise fui ala direccion que me dio y cual fue la sorpresa que no avia ni una oficina solo era una direccion donde resiven la correspondencia y les llame de nuevo y ya cachados en la mentira me disen que ellos no savian es por esta y mas mentiras que digo esta empresa es un fraude y unos rateros que me an robado el el consumo de energia este tipo de compania no deveria de estar dando ni un cervicio ya que solo roba y si les puedo desir que una mentira tras otra. No recomiendo a frotier utilities a nadie.

Contrate el cervicio con frontier utilities y el primer dia en un espacio de 5 horas me mandaron un mensanje disiendo que gaste 39 k el martes llame y un travajador de servicio al cliente me dijo que por ser el primer dia me estavan cobrando vasado en lo que enesa area estavan gastando las otras casas pero que para el martes ya iva a resivir los mensajes con lo que realmente estava consumiendo despues el martes resivi otro mensaje disiendo que gaste 39 k y bolvi a llamarlos el miercoles y me dijieron que era lo que su sistema estava leyendo y que ellos no podian aser nada. Entonses llame a otra compania y me dijo esactamente lo que mi medidor avia gastado durante esos dias y aun asi quisieron entender uno de ellos me dijo que fuera ala oficina y tomara un numero para poder ablar con un representante de mas jerarquia y me dio la direccion y fui y cual fue la sorpresa que no avia ni una oficina y que solo era donde les llega la correspondencia y asi cada empleado con quienes able puras mentiras desian ya el ultimo se quiso poner muy prepotente tratando de intimidar. Y como alguien va a pagar 39ksi el medidor solo marca 1 k como alguien va a pagar si la casa esta vacia y no hay ningun aparato que consuma electricidad como me cobran 39 k . y hoy me dijieron que hoy 07/19/2017 ya iva a resivir un mensaje con la cantida esacta y vasado en el medidor de lo que avia usado y cual fue la cosa que me mandaron uno disiendo que avia gastado 42 k. Cuando la casa sigue sin ocupar y sin ningun mueble ni un solp aparato electrico esta cpmpania es un fraude y no entiendo como a una empresa tan ratera y con un cerviciop al cliente que solo engana al cliente puede seguir operando . no recomiendo a esta compania a nadie no son honestos y solo disen mentiras.

I give frontier a zero star rating prices are great but with that their services are horrible, customer service? There is no service, only time I ever can get a hold of them is when they disconnect my power. I myself work 16 to 17 hours a day always out of town for work their suppose to email me my bill but never got a email once just paid a 231.11 bill and their still charging trying to charge me another 285.00 because I've had no service with them in two months called customer service they told me my power would be on in 2 to 4 hours but still no power talked to a supervisor and he told me to call back tomorrow because my account was suspended but yet they still took my money and said my power would be on but again it's not, so pretty much they've stolen my money or robbed me whichever way you wanna see it as, so no I would not recommend this power company to anyone, be smart on who you give your account number to because you'll get scammed just like I did

Very bad customer service and they are big liers.
Not helping the customers, they not accepted to move my due payment for three days, till receive paycheck.
How we can complain about them?

I selected Frontier utilities because they had one of the lowest rates in the Dallas area. I had a lot of problems with their billing and their customer service was terrible. They would not send me the bill and then say they did and charge me a late fee. One bill as well as the warnings came in after they had already cut off my power. I called and paid the late fee to get my power turned back on. I asked the representative if there will be any charges for turning my power on and he said no. I then had a $50 charge for them turning my power off and on my next bill. Luckily this was the last month under my contract so I changed providers. They ended up charging me 12.7 cents per kWh on my last bill out of contract. My main disappointment was their customer service/billing. I would not recommend the energy provider to anyone.

I have been with Frontier for over 2 years. My rate with up to .14KW and when Harvey hit Houston they did not extend the payment. The guy on the phone was rude and told me that I got my bill in August which it was due Aug 30 and he said I should have paid it before the Hurricane. I will be moving to another company.

My contract with them expires in August. I switched providers and when I got my last bill there was a cancellation fee of 150. I called and they said I had renewed the contract which I didn't online and that they would not wave the cancellation fee since they had no proof it was an error. Payed all my bills with them had good relationship but in the end they wouldn't help. Not everyone has extra money for bogus fees.

I am on their "prepaid plan" which was suggested by one of their reps. The deal was great but then I notice I was using more money to keep my lights on but literally wasn't at home . I work 6 days and my off day I sleep. After getting my invoice in an email; I spent over 209 dollars for an apartment. When asked about a cheaper rate with using more than 500kWh( which is apt usage) I was not given the correct information. I'm looking for something better and would never recommend this company to a soul. I will be reporting to the BBB.

Ten dollar disconnect fee with the necessitation of maintaining at least a ten dollar balance. None of this clearly spelled out to you in any manner except for a pdf file buried deep in their site.

I was suckered in by their deceptive promotion of 6.3, but had know clue that they have a base price of $125. If that price would've been put up front I probably wouldn't have chosen this company. It's probably a great deal for families, but for a single person that uses less than 1000kWh it's a rip off.