Spark Energy -- Profile Analysis

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Founded in 1999 and licensed to sell electricity in Texas in 2002, Spark Energy is now a national retail electricity and natural gas provider. They now provider electricity and/or natural gas services in the following states: Arizona, California, Colorado, Connecticut, Florida, Illinois, Indiana, Maryland, Massachusetts, Michigan, Nevada, New Mexico, New York, Ohio, Pennsylvania and Texas.

All Spark Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Best No Contract Plan
1 month
Variable Rate
10.99¢ / kwh
26.5% under market rate
Compared to the current ConEd - Zone J rate of 14.9600¢ / kwh
$0.00 monthly recurring charge
1 Month Intro Rate
1 month
Intro Rate
13.94¢ / kwh
6.8% under market rate
Compared to the current ConEd - Zone J rate of 14.9600¢ / kwh
$0.00 monthly recurring charge

Spark Energy Plan Summary

Spark Energy does not currently have any plans available on New York Energy Ratings.

We recommend plans from American Power & Gas and Kiwi Energy instead.

View Spark Energy Plans

Customer Reviews of Spark Energy

Reviews Overall

13th place
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Most Recent Spark Energy Reviews  


Great company and great rate.
So far my bill went down and I find the whole experience easier and more convenient than what I had before I can pay online and there are no fees. Love it. Babsy_2004 from Keller TX

Marked down for the first short bill
Ordering was easy, hand off to Spark was seamless. First bill was only 20 days, which was small enough to miss the rebate. So if you're switching you may want to time it to be closer to the beginning or end of the cycle. Fred from Colleyville TX

Spark Energy customer for life
Exceeded my expectations. Happy Customer from Dallas TX


4-5 Star Reviews: 41 (25%)



Very Customer Service Orientated.

Have been using Spark's services for many years now and have always found them a good value, costing much less than Clearview and other power I have purchased in other locations. Rates go up now and again, but that's no surprise as long as rates are still lower than competing power suppliers. I have been so impressed with Spark's customer service over the past few years that I looked for somewhere to say thank you. Health issues have made it difficult to keep my bill paid on time far too often. No excuse for not paying on time, yet a reason for having difficulties. I always call feeling awful and somehow they make me feel better before I hangup! Kudos!

Brianna from Syracuse, New York
March 8th, 2017

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 18 (11%)



Price was in the top 2, but the website/monitoring is lacking

I really liked my two previous companies, but switched from both once the promotion of the first year ended. This company had one of the cheaper plans for the energy that my home uses during a year period. I figured that all companies at this point are the same. Who ever needs to call into an electric company? You go online, pay your bill, and view your usage. BUT.... you can't view your usage real time it seems. So my plan that I need to use so much energy before I hit that bill credit, I can't monitor. There are some months that I am below the threshhold, but could easily (as terrible as this does seem to me) turn on some extra stuff, to bring myself up to the 1000kw I need. But I can't even tell this info. Which I have never seen with a company before this. ??? If you are going with a threshold plan, I would maybe avoid spark at this point until they fix this.

Jill Jere from Texas
April 22nd, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 18 (11%)



Customer Service only talkable point

The energy service provided were honestly not up to standards. Billing was confusing not to mention their non-existent Plans and Promotions.
The only professional aspect was their customer service, they were very understanding and acknowledging although that is no excuse for their other shortcomings.
Would not recommend as a first-choice but they aren't not the worse.

Christina Consiglio from New York
January 10th, 2017

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 75 (46%)



Worst Company Ever

I was a customer for over 10 years. When they changed over to new system, all my data was typed in incorrectly. It was a pain to get back to where I started. Then, when they changed to their new PayStar system, it was all convoluted. I was on autopay for the whole time. When I changed my credit card due to it being compromised, and put it in for autopay, it never worked. Each month I would get harassing autodialer calls saying my payment was overdue. Each month, I would have to call customer service, and they said they fixed it and apologized over and over. Then, for the next 4 months, the same thing happened every month--calls from the autodialer, me having to call in and hear how they supposedly fixed it. I can not state how much I hate this company and want to be free of them.

Unhappy Customer from Texas
June 7th, 2023

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

Spark Energy News  


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