Spark Energy - Company Information

“  Hi I would like to say that signing up with Spark Energy is definitely saving me some money and the help i received from the representatives was very helpful and efficient I appreciate it when the representatives take time to thuroghly explain to the customer about the services that will be given. Thank You ”

“  I have spark energy 6 month ago but now Im ready to contract another 6 month, they have lot of good prices for electricity and good customer service? ”

“  Switching to a lower rate was easy. ”

“  I am starting on my 3rd year of service with Spark Energy. The service and rates I have received has been outstanding. I have dealt with their customer service department and it too, has been excellent. Their rates are extremely competitive and I appreciate the fact that when my contract expired they didn't raise my rates like other companies do. Thank You Spark Energy! ”

“  I have been with Spark for over 5 years. Am guessing I have saved about $2000 comparing to other South texas providers. My mother saves over a hundred dollars a month on her electrical bill. ”

“  Spark Energy is the best electricity company
I've ever worked with. I've been with the large
companies (Reliant & TXU), and the smaller
companies (Yep), and Spark Energy beats them
all. The big ones charge too much, and the
smaller ones don't have enough customer service
experience to help you when you need it, and
can still be more expensive too.

I'm probably saving $25 a month on my
electricity bill with Spark, which definitely
adds up! The customer service is local, and
they actually work for the company too, so
you're not talking to some outsourced company
that can't actually make decisions.

Their sign up process is a breeze, and you
can't beat their auto-pay so you don't miss a
payment (they even give you a discount for
using it too, instead of charging you).

They also have a referral program so that you
can get $25, and they can get $25 too. All in
all, you can't beat Spark Energy - I won't ever
go anywhere else! ”

“  Very satisfied with my Spark experience. Transition from Reliant was
simple (they took care of everything...only spent 2 minutes of my time on
the transition) Very good rates with no "bait and switch" ”

“  Have good website, billing, and email communication... and saved a lot of money compared to my previous provider. Never had any issues. Don't know what it's like to call them, because I've never had a need to do so. I'm going to try another provider for a lower rate now that my contract is up, but I'll return if my experience doesn't match up to Spark. ”

“  Been with Spark since about 2007. No horror
stories, no weird billing/meter issues. This
seems like it should be a given, but it's not
these days.

Competitive rates, also enjoy the credit card
auto pay - not everybody has that, you know.
If you simply read and understand the
difference between fixed and variable rate,
are a person of average intelligence, etc., you
should have no issues with Spark sign up and
service.

The one time i needed an email response for a
question, I got a satisfactory answer in a day
or 2. It seems they really cared.

Been a happy camper. My only concern is that I
think Spark's Residential service may be coming
to a close for my Zip code (website only
returns Commercial service hits now on my Zip).
Hence I may need to find another provider that
can give me *everything* Spark has given for
the past years. Hard to do...

One Co. might have good rates but no credit
card auto pay. Another has cc auto pay but
consumer horror stories... and so it goes. ”

“  I have been with Spark Energy for a long time. I don't even know how long. But they have worked with me on billing and I have even had an single individual work with me via email several times over email. Always very responsive and very helpful.

I am currently comparing prices now that my contract is to expire with them on 10/13/11. I have noticed now that they are way down on the list on "Power to Choose" because they are higher than a significant amount of other copmanies. In the past they have always been consitently at the top because they had the lowest prices. I am disappointed that I will be leaving them. :( Who knows...I might regret it later and wish I had stayed with them. ”

“  Never had a problem with Spark for the past 3 years. Switch was easy. Billing/payments are automatic and easy to set-up. Never have needed to contact customer service. ”

“  I used Spark Energy for 2 years, recently changing
to another provider for a lower cost. I have
regretted my decision. I received excellent
customer service and never had any problems with
Spark. I wish that I would have renewed my
contract with Spark. ”

“  I have had Spark for over 3 years and love them. Great rate, easy auto pay and courteous customer service. I am paying 9.9 pkwh!!!!
Spark kicks ass. ”

“  One thing I have liked about this company is that they value their customers. They provide a lower rate to their current customers. WOW what a concept. ”

“  I've been with SPARK for 8 years. After our latest 1 year contract expired, our rate went from 8.9 cents per kilowatt to 12.69 cents per kilowatt in March. I experienced a $300 bill instead of a $205 bill which is a big difference. We were not aware of this rate change for three months because we were not notified. I called customer service in June and renewed it for another year at 9.1 cents per kilowatt. New customers get a $75 gift card and I asked for it. I was countered with a $25 credit. Also, they did send us an email on February 27 and we must have missed it or thought it was spam. When all is said and done, I am almost completely satisfied. The customer service rep did an excellent job on her end when I called. However, I suggest the following to SPARK ENERGY: 1) Post a customer's contract ending date and rate change on our online account because it is easy to do and can be automated. 2) Offer the same specials to your core customers (existing) for renewing as you would for a new customer. ”

“  Spark energy is a good electricity company! ”

“  I switched to Spark and have begun my third contract. They are competitive but like many there pricing does not guarantee renewal. I will buy from another Company if it is 10% better.

Deregulation screwed consumers in Texas. ”

“  I have has Spark Energy for two years with no complaints. Easy billing process and the best rates with no promotions or gimmicks. I would recommend Spark Energy to my friends. Easy renewal process and I used a promo code to save even more. ”

“  I've had Spark a couple years over the past
several and I like them very well. Their plans
were easy to understand, competitively priced, and
they had competent customer service, not that I
needed much. Their website has improved since the
last time I used them and they got auto-billing
set up right away. ”

“  Solid way to save some money. Easy to sign up, no early termination fee.
Pretty good overall. ”