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Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.

Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.

Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.


Our Grading of Just Energy

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Just Energy Plan Summary

Just Energy does not currently have any plans available on New York Energy Ratings.

We recommend plans from Public Power and Constellation instead.

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Customer Reviews of Just Energy

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Most Recent Just Energy Reviews  


Best Customer Service
Really helpful customer service and affordable bill. Roughly stays between 50-70 for my 3 bd house on the Nights Free Plan Ana Gil from Richardson TX

New Member
I love to see my bill is no longer over $450.00. Most of all I appreciate that you monitor our Electricity and sending me update on weekly usage. Valentina from Waxahachie TX

Great service, better options. Earn credits for you usage
Service consistent as are plans/perks within the plan. Ive received over $200 in perks after 1 year of service Kirk from Houston TX


4-5 Star Reviews: 36 (13%)



Best Customer Service

Really helpful customer service and affordable bill. Roughly stays between 50-70 for my 3 bd house on the Nights Free Plan

Ana Gil from Texas
June 11th, 2020

Billing & Account Management
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3-4 Star Reviews: 7 (2%)



Rate Change

Poor contract handling

Richard Barringer from Pennsylvania
January 25th, 2019

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2-3 Star Reviews: 14 (5%)



Constantly POOR Customer Service

Sorry but extremely disappointed in your customer service. I will be posting your poor responses to social media and anywhere else I can
After many calls today, I finally got through. Your system was literally dropping me with no voice mail or messages. When I got through, your rep was very friendly and helpful, but gave me some interesting information.
NO REQUEST to process my credit balance was ever submitted by JUST NRG, after two months. How long would you have left that balance outstanding if I didnt call?
Even though you are quite eager to receive customer funds to pay for bills, apparently you are incapable of processing a refund/credit balance. Instead, JUST NRG prefers to take an excessive amount of time (6-8 WEEKS? Seriously?) to create a paper cheque and mail it out.
Are you aware that you then are paying for the paper cheque forms, and for postage? And this is supposed to be more effective HOW?
And the reason for the delay must either be due to poor or inefficient process policies or for underhanded marketing.
Either way, it does not look good to the quality of the management of JUST NRG. Obviously your shareholders come first before your customers. A good marketing person will tell you that if you upset ONE customer, they tell two others, and they tell two others, and so on.
Good luck, and thank you for your previous business.
Regards,

RR from
March 16th, 2020

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1-2 Star Reviews: 162 (57%)



Dont get involved with this company

I decided to try Just Energy. I signed on through a third party who searches for the best rates. They claimed I would be getting a rate of 9.2 pkh and would not have ANY additional fees. When my bill came it was 11.9 and every extra fee there could be. When I called JE they said they would have to investigate it and it would take 7-10 days. I checked back in 7 and in 10 days, trying to navigate their telephone wasteland where you can reach the correct person to help. I called at least 20 more times over the course of a couple of months ( meanwhile I switched back to Reliant). They kept telling me they were still investigating, no one ever helped me. Then they sent me to collections. I offered to pay them 200 dollars to end the madness. They wouldnt accept it.
My time is worth something, I was sincerely trying to get to some type of resolution. After many many collection calls to not only me but also to my boyfriends number (not sure where they got that) I finally gave in and paid the damn money they requested. Please believe me, this is an awful company to do business with.

Jan Daniels from Texas
October 8th, 2020

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Just Energy News  


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Just Energy FAQs  


Where can I order Just Energy electricity?


Just Energy has electricity plans in Texas

Where can I order Just Energy natural gas?


Just Energy does not have any natural gas plans

What do customers think about Just Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Just Energy customer review is 1.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

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