XOOM Energy -- Profile Analysis

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XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

Our Rating of XOOM Energy




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XOOM Energy Plan Summary

XOOM Energy does not currently have any plans available on New York Energy Ratings.

We recommend plans from American Power & Gas and Verde Energy instead.

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Customer Reviews of XOOM Energy

Reviews Overall

20th place
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Most Recent XOOM Energy Reviews  


Xoom energy is great!
Im so happy to see my bills lower. I never knew about we shop around until someone contacted me and over this last year my bills have been lower than ever. And the customer service has been good too bc I had one minor problem I made while signing up and they fixed it immediately- thought I'd include. Alicia from Leetonia OH

GREAT SERVICE!!!
Xoom energy is awesome! My rate is great and Ive seen long term savings over the last 12 months! Will for sure use this service again! Cole from Akron OH

STRESS FREE
I have over 15 accounts as a family for the past 3 years now. I like how simple it is to get service with xoom & how easy it is to get a hold of customer service for whatever reason, unlike other companies. OVERALL my bills are decent & there is NO hidden FEES. Pay attention to your BILL! Sometimes going the "CHEAP" route becomes an EXPENSIVE route in the long term. XOOM from Houston TX


4-5 Star Reviews: 12 (11%)



Xoom energy is great!

Im so happy to see my bills lower. I never knew about we shop around until someone contacted me and over this last year my bills have been lower than ever. And the customer service has been good too bc I had one minor problem I made while signing up and they fixed it immediately- thought I'd include.

Alicia from Ohio
April 15th, 2021

Billing & Account Management
Customer Service
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How likely are you to recommend?

3-4 Star Reviews: 2 (2%)



Love it

So prior to getting Xoom energy, I had read the reviews on yelp and I was aware that I need to read the contract carefully so I would not get tricked. I did that, and too say the least I am very happy with my decision to go with Xoom energy. I love how they allow you to pay for a kid every month as well as providing affordable and efficient gas!

delly doobz from New York
March 14th, 2017

Billing & Account Management
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2-3 Star Reviews: 16 (14%)



Billing issues

Every month the billing department receives my check and deposits it but doesnt credit my account for weeks later.
I receive disconnect letters even though I call customer service and email them copies of my cancelled checks.
I have requested a call from the billing department numerous times only to be told they dont return calls.

RC from Georgia
June 3rd, 2022

Billing & Account Management
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1-2 Star Reviews: 89 (79%)



SCAM COMPANY

SCAM COMPANY THAT MADE A FRAUDULENT ACCOUNT UNDER MY NAME AND USED MY SS WITHOUT MY KNOWLEDGE IN JULY 2022. I DONT EVEN RESIDE IN THE SAME STATE THAT THIS SO CALLED COMPANY DOES "BUSINESS" OUT OF. I HIGHLY SUGGEST THIS COMPANY BE INVESTIGATED FOR ILLEGAL ACTIVITY PERFORMED BY THEIR EMPLOYEES WHO HAVE ACCESS TO THOUSANDS AND THOUSANDS, IF NOT MILLIONS, OF RESIDENTS' IDENTIFYING INFORMATION. I HAVE BEEN IN CONTACT WITH THE POLICE TO FILE A REPORT FOR IDENTITY THEFT AND FRAUD. MY CREDIT SCORE HAS SUFFERED TERRIBLY AND I CAN NO LONGER REFINANCE MY HOME BECAUSE OF THIS STUPID XOOM ENERGY COMPANY WHO HAS SENT ME TO COLLECTIONS FOR A DEBT I DO NOT EVEN OWE! I REPORTED THIS TO THE FTC AND CFPB FOR FRAUD. I HAVE NEVER RECEIVED ANY WRITTEN DOCUMENT OR LETTER FROM THIS COMPANY ABOUT ANY BALANCES. I HAVE ZERO INFORMATION ON AN ACCOUNT NUMBER TO WHICH THEY ASKED ME TO PROVIDE TO THEM, WHICH DOES NOT EVEN MAKE ANY SENSE AT ALL. I HAVE ZERO INFORMATION ON ANYTHING, EXCEPT THAT THEY KEEP REPORTING ME TO COLLECTIONS AND IT SHOWS ON MY CREDIT REPORT!

SCAM COMPANY DOING ILLEGAL ACTIVITY from New Jersey
September 28th, 2022

Billing & Account Management
Customer Service
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XOOM Energy News  


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XOOM Energy FAQs  


Where can I order XOOM Energy electricity?

XOOM Energy has electricity plans in Connecticut, Ohio, New Jersey, Illinois, New York, Rhode Island, Pennsylvania, Massachusetts, Maryland, New Hampshire, and Maine

Where can I order XOOM Energy natural gas?

XOOM Energy has natural gas plans in California, Georgia, Illinois, Maryland, New Jersey, Ohio, Pennsylvania, and Michigan

What do customers think about XOOM Energy?

That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average XOOM Energy customer review is 1.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.