XOOM Energy -- Profile Analysis

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XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

All XOOM Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Variable Rate
1 month
Variable Rate
13.99¢ / kwh
53.0% under market rate
Compared to the current ConEd - Zone J rate of 29.7900¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
15.29¢ / kwh
48.7% under market rate
Compared to the current ConEd - Zone J rate of 29.7900¢ / kwh
$0.00 monthly recurring charge

XOOM Energy Plan Summary

XOOM Energy does not currently have any plans available on New York Energy Ratings.

We recommend plans from American Power & Gas and Verde Energy instead.

View XOOM Energy Plans

Customer Reviews of XOOM Energy

Reviews Overall

23rd place
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Most Recent XOOM Energy Reviews  


Thank you!
Thank you to Al Zanni! He did a great job helping out a friend with reducing a friends prices. Shes greatly appreciative of your assistance! Nate O from North Royalton OH

Xoom energy is great!
Im so happy to see my bills lower. I never knew about we shop around until someone contacted me and over this last year my bills have been lower than ever. And the customer service has been good too bc I had one minor problem I made while signing up and they fixed it immediately- thought I'd include. Alicia from Leetonia OH

GREAT SERVICE!!!
Xoom energy is awesome! My rate is great and Ive seen long term savings over the last 12 months! Will for sure use this service again! Cole from Akron OH


4-5 Star Reviews: 13 (9%)



Thank you!

Thank you to Al Zanni! He did a great job helping out a friend with reducing a friends prices. Shes greatly appreciative of your assistance!

Nate O from 44133, Ohio
July 6th, 2023

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 2 (1%)



Love it

So prior to getting Xoom energy, I had read the reviews on yelp and I was aware that I need to read the contract carefully so I would not get tricked. I did that, and too say the least I am very happy with my decision to go with Xoom energy. I love how they allow you to pay for a kid every month as well as providing affordable and efficient gas!

delly doobz from 16802, New York
March 14th, 2017

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 19 (14%)



Nonexistent customer support

They seem to intentionally make it difficult to get details on your bill

Vw04 from 30338, Georgia
January 22nd, 2024

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 112 (82%)



Accounting nightmare

horrible experience. Sent payment thru bill pay, XOOM claimed they did not receive payment. We provided proof from the bank via copy of check showing their bank/name. Weeks later they sent a disconnect notice, we called again provided copy of checks, they said thats not good enough, we need copy of bank statement...we blacked out info they did not need sent in, weeks later after many calls still not resolved, finally 2.5 months in we received a notice in the mail the account was finally credited, but demanding $30 in late fees!!! Still fighting this with them. DO NOT USE THESE FRAUDS

Craig from 30004, Georgia
April 9th, 2024

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

XOOM Energy News  


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