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XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

Our Grading of XOOM Energy

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XOOM Energy Plan Summary

XOOM Energy does not currently have any plans available on New York Energy Ratings.

We recommend plans from Major Energy and Verde Energy instead.

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Customer Reviews of XOOM Energy

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21st place
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Most Recent XOOM Energy Reviews  


Xoom energy is great!
Im so happy to see my bills lower. I never knew about we shop around until someone contacted me and over this last year my bills have been lower than ever. And the customer service has been good too bc I had one minor problem I made while signing up and they fixed it immediately- thought I'd include. Alicia from Leetonia OH

GREAT SERVICE!!!
Xoom energy is awesome! My rate is great and Ive seen long term savings over the last 12 months! Will for sure use this service again! Cole from Akron OH

STRESS FREE
I have over 15 accounts as a family for the past 3 years now. I like how simple it is to get service with xoom & how easy it is to get a hold of customer service for whatever reason, unlike other companies. OVERALL my bills are decent & there is NO hidden FEES. Pay attention to your BILL! Sometimes going the "CHEAP" route becomes an EXPENSIVE route in the long term. XOOM from Houston TX


4-5 Star Reviews: 12 (14%)



Xoom energy is great!

Im so happy to see my bills lower. I never knew about we shop around until someone contacted me and over this last year my bills have been lower than ever. And the customer service has been good too bc I had one minor problem I made while signing up and they fixed it immediately- thought I'd include.

Alicia from Ohio
April 15th, 2021

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3-4 Star Reviews: 1 (1%)



Love it

So prior to getting Xoom energy, I had read the reviews on yelp and I was aware that I need to read the contract carefully so I would not get tricked. I did that, and too say the least I am very happy with my decision to go with Xoom energy. I love how they allow you to pay for a kid every month as well as providing affordable and efficient gas!

delly doobz from New York
March 14th, 2017

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2-3 Star Reviews: 13 (15%)



Offered 50 dollar reward card-never sent it

Offered a 50 dollar reward after 2 mos of paid service. We called customer service twice and promised it twice as an Amazon card. Never received. After multiple tries gave up. So dont change because of any promotion from them. You will not get it.

Promotion Gift card never received! from Georgia
October 30th, 2021

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1-2 Star Reviews: 68 (77%)



Worst Customer Service & Data System

I've used Xoom for 3 years, and it started to go bad when they got larger 2 years ago. When they started doing Xoom Texas (separate by states), customer service became horrible and information is always lost. I have been charged 2x Kwph for MONTHS because they lost my renewal contract and was fighting with me that I never renewed. Luckily I keep data of my own so I told customer service to play me a recording of the call (date, time, service rep info given) and they said no. Eventually the rep hangs up on ne after 45 mins of waiting.
I call back and get a manager on the phone after another hour or waiting. Finally they said I cant hear the original phone call of my contract renewal but Instead they would need to review it and if anything i can get a transcript of the conversation after review. I said that's fine but I would like to cancel my service after this year's contract is over.

I waited another week to finally get a call back, saying I was right and they were going to refund me for all of it if I would not cancel with them. Now here's where it gets worse. They attempt to refund me partial then I showed calculations on how it was incorrectly refunded, and last thing i hear is they were investigating. Oh and they tried to blame center-point for hundreds of dollars i was missing on refund. Now after i emailed for confirmation on my cancellation of contract after this year is over, no response at all.

Just go with Reliant, safe and reliable. They do not have rude customer service and are happy to assist loyal customers especially to who have been with them for years. I regret leaving them to help a local friend get a sales quota met....

Ye Ahn from Texas
November 10th, 2021

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XOOM Energy FAQs  


Where can I order XOOM Energy electricity?


XOOM Energy has electricity plans in Connecticut, New Jersey, Illinois, Texas, Ohio, New York, Rhode Island, Pennsylvania, Massachusetts, Maryland, Maine, and New Hampshire

Where can I order XOOM Energy natural gas?


XOOM Energy has natural gas plans in California, Georgia, Illinois, Maryland, New Jersey, Ohio, Pennsylvania, and Michigan

What do customers think about XOOM Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average XOOM Energy customer review is 1.7 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

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