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XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

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XOOM Energy Plan Summary

Total Plans

4

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Customer Reviews of XOOM Energy

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Most Recent XOOM Energy Reviews  


Saticfied
We have been with Xoom Energy for about 4 years and have had no issues we have had great customer service no problems with the billing .Our bills have been between $115 and $200 . I would recomend Xoom energy . Serena from Troy TX

Xoom is great
I've been with Xoom almost a year and have had zero issues with them. And the rates are excellent. Ed from Webster TX

Great service
I signed up in the fall of 2018, very skeptical like most people, but I was also tired of paying high gas bills. I decided to try the service and got my first bill to my surprise it was actually lower. Great job Xoom energy! Thanks for the two year fixed rate. M. Harrison from Novi MI


4-5 Star Reviews: 6 (13%)



Saticfied

We have been with Xoom Energy for about 4 years and have had no issues we have had great customer service no problems with the billing .Our bills have been between $115 and $200 . I would recomend Xoom energy .

Serena from Texas
June 3rd, 2019

Billing & Account Management
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3-4 Star Reviews: 1 (2%)



Love it

So prior to getting Xoom energy, I had read the reviews on yelp and I was aware that I need to read the contract carefully so I would not get tricked. I did that, and too say the least I am very happy with my decision to go with Xoom energy. I love how they allow you to pay for a kid every month as well as providing affordable and efficient gas!

delly doobz from New York
March 14th, 2017

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2-3 Star Reviews: 7 (16%)



Non-disclosed costs!!!

Simply put you are responsible for the distributor fee to whomever provides the gas for Xoom energy. For my family this summer this constitues 300% of the price we pay to Xoom energy for gas + xoom energy service fee. Thats right, 3 times the amount we pay for gas and the xoom service fee combined! This amount was not disclosed within our contract nor on any of the energy provider comparison websites. Call to find out the local distribution fees prior to signing a contract because Xoom energy is not forthright about the amounts you will be charged. The lack of disclosure and transparency is simply bad business!

CJ from Georgia
September 7th, 2019

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1-2 Star Reviews: 34 (76%)



Dont do it !

I signed up late 2019, they ended up canceling the preauthorized credit card on file for no good reason and then forgetting to send the bills out for several months. They did write an apology for the mess they had created but I was still hit with late fees since I had only updated the credit card info on my one account.. so instead of having one seams-less system with one account for both they have them separated and youll have to log in twice and select a different account on a little scroll down that is easy to miss.
Anyway long story short Ive spend an hour on the phone to no avail, theyll get the late fees they do badly wanted, but never my business again.

Nicki from
March 16th, 2020

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XOOM Energy News  


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XOOM Energy FAQs  


What is the cheapest plan that XOOM Energy has?


The cheapest plan XOOM Energy has is SureLock 24, with rates starting at 11.79¢. This is a 24 month plan. You can find details for that plan here.

Where can I order XOOM Energy electricity?


XOOM Energy has electricity plans in Connecticut, Illinois, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, and Texas

Where can I order XOOM Energy natural gas?


XOOM Energy has natural gas plans in California, Illinois, Maryland, Michigan, New Jersey, New York, Ohio, and Pennsylvania

What do customers think about XOOM Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average XOOM Energy customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

Recommended Electricity Plans  


Plan Name
Company
/
Rating
Length
Price
12 months
8.59¢ per kWh
12 months
9.99¢ per kWh
24 months
9.43¢ per kWh
24 months
11.99¢ per kWh
4 months
8.90¢ per kWh
12 months
8.59¢ per kWh
12 months
11.59¢ per kWh
24 months
11.49¢ per kWh

All Electricity Plans  


Plan Name
Company
/
Rating
Length
Price
24 months
11.79¢ per kWh
24 months
11.99¢ per kWh
12 months
11.49¢ per kWh
12 months
11.79¢ per kWh