XOOM Energy -- Profile Analysis

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XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

Our Rating of XOOM Energy




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XOOM Energy Plan Summary

XOOM Energy does not currently have any plans available on New York Energy Ratings.

We recommend plans from American Power & Gas and Major Energy instead.

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Customer Reviews of XOOM Energy

Reviews Overall

26th place
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Most Recent XOOM Energy Reviews  


Xoom energy is great!
Im so happy to see my bills lower. I never knew about we shop around until someone contacted me and over this last year my bills have been lower than ever. And the customer service has been good too bc I had one minor problem I made while signing up and they fixed it immediately- thought I'd include. Alicia from Leetonia OH

GREAT SERVICE!!!
Xoom energy is awesome! My rate is great and Ive seen long term savings over the last 12 months! Will for sure use this service again! Cole from Akron OH

STRESS FREE
I have over 15 accounts as a family for the past 3 years now. I like how simple it is to get service with xoom & how easy it is to get a hold of customer service for whatever reason, unlike other companies. OVERALL my bills are decent & there is NO hidden FEES. Pay attention to your BILL! Sometimes going the "CHEAP" route becomes an EXPENSIVE route in the long term. XOOM from Houston TX


4-5 Star Reviews: 12 (12%)



Xoom energy is great!

Im so happy to see my bills lower. I never knew about we shop around until someone contacted me and over this last year my bills have been lower than ever. And the customer service has been good too bc I had one minor problem I made while signing up and they fixed it immediately- thought I'd include.

Alicia from Ohio
April 15th, 2021

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3-4 Star Reviews: 2 (2%)



Love it

So prior to getting Xoom energy, I had read the reviews on yelp and I was aware that I need to read the contract carefully so I would not get tricked. I did that, and too say the least I am very happy with my decision to go with Xoom energy. I love how they allow you to pay for a kid every month as well as providing affordable and efficient gas!

delly doobz from New York
March 14th, 2017

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2-3 Star Reviews: 15 (14%)



Not really a deal at all

I used Infinite Energy until they were bought out. My rate with IE was $0.549 and my rate with Xoom Energy was $0.399. Yet my monthly bills arrived $20-40 more expensive than the corresponding month from IE despite having a lower rate. There must have been some added fees in there. I'm not sure, because the bill is very difficult to understand and the website is awful. I do not recommend Xoom.

DMcW from Georgia
May 5th, 2022

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1-2 Star Reviews: 82 (79%)



Incompetent billing

By far the worst and most incompetent utility provider I've ever dealt with. I had my first bill sent to me for 4 days worth of usage (in the summer) for 1 person and it was for $2500. Only hot water and the gas stove uses gas. Ive cooked once and took 4 showers in that time period. I spoken to multiple service reps and also had to contact their provider to get a tech out here to ensure there wasn't a gas leak which there wasn't. Their provider told me that there was an accounting issue which I let the reps know, yet whenever following up 2 different reps told me that they had a special reading done and the amount is correct! $2500 for 4 days of usage?!! How is that even rational. I told them they needed to conduct an audit. Then the next rep told me they see that they combined the reading with the last tenant and my bill should be updated in 3 days. I checked my account again and it still wasn't updated the following week so I called back and spoke to the next rep and the next the next rep said oh we did a special reading and the amount is correct. At that point I lost it and told her this is ridiculous I've spoken to so many reps and wasted so much of my time because of your companies incompetency and so finally she put me on a hold and said she sees the error and she'll be calling me back "after doing more research." This company is absolutely horrible.

Georgia Customer from Georgia
May 24th, 2022

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XOOM Energy News  


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XOOM Energy FAQs  


Where can I order XOOM Energy electricity?

XOOM Energy has electricity plans in Connecticut, New Jersey, Illinois, Ohio, New York, Rhode Island, Pennsylvania, Massachusetts, Maryland, New Hampshire, and Maine

Where can I order XOOM Energy natural gas?

XOOM Energy has natural gas plans in California, Georgia, Illinois, Maryland, New Jersey, Ohio, Pennsylvania, and Michigan

What do customers think about XOOM Energy?

That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average XOOM Energy customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.