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About Direct Energy

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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

New York Energy Ratings Score:


( 3.3 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Direct Energy Customer Engagement

351   Reviews

209   Replies

Response Rate:
59.54 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Direct Energy




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351 Reviews and 209 Replies for Direct Energy


Great Customer Service
(5 / 5)

  I was able to chat with Megan regarding plan options and she was able to answer all my questions. Thank you, Megan for all your help. She provided links and took the time to look up information on plans for me in my area.

Deanna
July 10th, 2018

Thank you so much for leaving this positive review, Deanna! We will ensure Megan, and her immediate supervisor is notified of this feedback. We appreciate your time. Have a wonderful day! -Eleanor

Direct Energy Responds August 20th, 2018
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Direct Energy review
(5 / 5)

  Great price, no cancellation fees

Direct Energy
July 10th, 2018

Thank you for taking the time to leave us this review! We appreciate your ratings, and we are glad to have you on the Direct Energy team. -Eleanor

Direct Energy Responds August 20th, 2018
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A Breeze
(5 / 5)

  This is Awesome. I was very disappointed with my previous service provided and unfortunately the relationship of more than 4 years had to end. I reviewed several other companies before arriving here and was displeased at their demands for a huge activation deposit. None of them could clearly explain why those startup monies were necessary or could confirm if they were refundable minus all the fees if the relationship had to end. I would have been okay to pay it out installments but no one was hearing that. Just hand us 220.00 and well turn it on. Im glad i found you guys and very pleased there's no deposit. This is how you become and remain #1. Im telling everyone I know at the old company to follow me. (#high5) Thank you ..Now lets do business one kilo watt at a time. Praise God!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ok2BAwesome
July 9th, 2018

Thank you for taking the time to leave us this review, Ok2BAwesome. We are so pleased to hear of your experience and attitude towards our service. It makes us happy when our customers are happy! If you have any questions or concerns regarding your account in the future, please know you can connect with our Live Chat team through our website www.directenergy.com. Have a nice day! -Eleanor

Direct Energy Responds August 20th, 2018
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LOVE DIRECT ENERGY
(5 / 5)

  MY PLAN EXPIRED 2 MONTHS AGO AND I DID NOT REALIZE IT UNTIL I GOT A HUGE BILL. THEY HELPED ME GET A NEW RATE AND RE-BILLED AT THE LOWER RATE. I HAVE BEEN WITH THEM 11 YEARS AND WOULD NOT CHANGE DUE TO THEIR AWESOME CUSTOMER SERVICE!!

SHANNETTE
June 29th, 2018

We appreciate your loyalty, Shannette! Our Customer Care team is always willing to help, and explore different options that are available. We are so glad our team was able to take care of this for you. Please know you have the opportunity to connect with our Live Chat team at any time through our website if you are in need of assistance in the future. Thank you! -Eleanor

Direct Energy Responds August 20th, 2018
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direct
(5 / 5)

  straight forward

direct
June 19th, 2018

Thank you for your feedback and rating, Direct! We are thrilled to hear you have enjoyed your experience with us up to this point. Please feel free to connect with our Live Chat team through our website www.directenergy.com in the future if you have questions or concerns. Have a great day! -Eleanor

Direct Energy Responds August 20th, 2018
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Amazing Customer Service
(5 / 5)

  I love direct energy. They are very helpful and understand to the needs of the customers.

Glenn
June 18th, 2018

We appreciate your feedback, Rashadglenn! Here at Direct Energy, we always strive to put our customers first. We are glad this has been this case for you too! Please know you may reach out to our Live Chat team through our website www.directenergy.com in the future if you have any questions regarding your account. Thank you for your time! -Eleanor

Direct Energy Responds August 20th, 2018
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Very happy with my service!
(5 / 5)

  Easy to sign up, get weekly emails with usage numbers, and customer service was great! We are up for renewal next month and will definitely renew!

Sara
June 5th, 2018

That is great news, Sara! We are lucky to have a loyal customer like you. Thank you for the positive review and 5-star rating! -Eleanor

Direct Energy Responds August 20th, 2018
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Great Service
(5 / 5)

  The live chat is now my go to.

NeeSha M
May 24th, 2018

Excellent! We love our Chat feature too. Thank you for the wonderful rating, NeeSha M! We hope you have a great day. -Eleanor

Direct Energy Responds August 20th, 2018
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Glad we switched!
(5 / 5)

  We switched to Direct Energy several years ago, and have $aved. Reliant calls us from time-to-time, but we'll never go back. So glad we made the switch!

Savings
May 21st, 2018

We know it's been a while since you've left this review, but we are wanting to sincerely thank you for the great rating! We appreciate your loyalty and you're the reason we love doing what we do each day! We hope you have a wonderful week! -Kate

Direct Energy Responds August 21st, 2018
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seemless transition, very competitive offering
(5 / 5)

  Direct Energy offered the best rates, and a seamless transition from my previous generation supplier.

KJS
April 29th, 2018

We're so glad that you're enjoying our services and that the transition to us was completely seamless! Thank you for the great review! -Kate

Direct Energy Responds August 21st, 2018
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Best price around
(5 / 5)

  Always a good price on electric. Great customer service reps !

Sharon
April 26th, 2018

We're so happy that you've enjoyed our customer service and have advised others about your great experience! Thanks for the review! - Kate

Direct Energy Responds August 21st, 2018
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Great rates and very good customer service.
(5 / 5)

  Needed to re-up and got a great rate again.

Designman1980
April 26th, 2018

We appreciate the 5-star rating, Designman1980! It is our goal to deliver an affordable product to our customers. We wish you all the best! -Eleanor

Direct Energy Responds August 21st, 2018
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pay bill
(5 / 5)

  kim was fast and efficient

jeff
April 24th, 2018

Good Morning, Jeff! Thank you for the great rating and review. We are happy to hear Kim was able to assist with your concern! We will provide the positive feedback to her. Have an enjoyable day! -Eleanor

Direct Energy Responds August 21st, 2018
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Billing help
(5 / 5)

  Kim was awesome she was able to help me.

Maria
April 24th, 2018

We're so glad that Kim was able to assist you via chat! We truly appreciate the wonderful review, and we'll be sure to let her Supervisor know of your feedback! Thanks - Kate

Direct Energy Responds August 21st, 2018
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billing Chat
(5 / 5)

  Megan on the chat was AWESOME!!!!

hall
April 19th, 2018

We're so happy that your chat experience with Megan was wonderful! We will certainly let her Supervisor know and pass on the wonderful feedback! Thanks - Kate

Direct Energy Responds August 21st, 2018
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Chat service great!
(5 / 5)

  I was really concerned about my electricity service. But Kari at Direct Energy set my mind at ease. I appreciate her knowledge of the situation I had. I'm extremely satisfied with Direct Energy as my service provider.

Charlotte
April 11th, 2018

We're so happy that you've enjoyed the Chat service we provide and specifically the feedback for Kari! We are going to let her Supervisor know and provide the wonderful feedback on her and her leadership! Thanks so much - Kate

Direct Energy Responds August 21st, 2018
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Excellent Company and Great prices!
(5 / 5)

  I signed up to have direct energy be our supplier in MD the company rates are outrageous her we got 7.59 for 18 months over 9.05 for most company's not to mention if you refer friends you get $50 and the friend who uses your code gets a $50 gift card!! I have had no issues and the customer service is beyond great!! here is my code if you decide to go with this company and you will get $50 when you sign up! http://www.directenergy.com/refer-a-friend/raf/3530193 code is 3530193

drea
April 3rd, 2018

It's wonderful to see that you've loved your service so much that you've decided to refer others! It's a true testament to our company, that others are willing to refer their friends and family to us! Thank you so much for the great review! -Kate

Direct Energy Responds August 21st, 2018
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Needed help with payment arrangements
(5 / 5)

  It doesn't matter what my need is when I call or chat with customer service from Direct Energy, they ALWAYS help me and listen to what my situation is.They are always kind & very helpful.
I refer this company based on my experience with customer service and my monthly savings. Keep up the good work!!

Kim
March 27th, 2018

We want to thank you so much for the wonderful review that you have left. We apologize that it has taken so long for us to respond, but we are so appreciative that you were willing to take time to tell others about your experience with us! We hope that you have an amazing weekend! -Kate

Direct Energy Responds August 17th, 2018
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Great customer service!
(5 / 5)

  I needed help changing my service start date. Customer service rep was very helpful and accomplished this within minutes.

brad7526
March 27th, 2018

Hi Brad! We are happy we could assist you in a timely manner with changing the start date for your service. Don't hesitate to contact us if you ever have questions or concerns. All the best, - Jane

Direct Energy Responds April 5th, 2018
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DIRECT ENERGY THUMBS UP !!
(5 / 5)

  Everything was Great!!

Diana
March 21st, 2018

That's great feedback, Diana. Thank you for taking the time to leave your feedback. Have a nice day! - Cole

Direct Energy Responds March 26th, 2018
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Updated: 09-19-2018
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