Direct Energy -- Profile Analysis

I made a big mistake and switched from direct to txu my bill jumped from 90$ in nov to 318$ in dec. that is without heat because my heater had been boken since last july. Since then the bill has only gotten higher. No one at txu will talk to me or explain why. As soon as my contract is up at txu im switching back. This month my bill was 418$ That is almost half my s.s. check. I cannot pay it so soon I will be without power. I am a 67 year old widow with health issues.

11 cents for 2 years and a $250 incentive for
signing up.

Consider that usually consumers that write on these forums are ones with complaints. It has been my 3rd year with them and they have always provided great customer service and product delivery. The are very flexible on making payment arrangements. The key is that you do need to forecast and communicate you needs to not onll them but anyone you are doing business with. Sometime the problem is with the one doing the communicating and not the person.

Good value for the money.

Great service and nice people in customer service.

i read a lot of your reviews i never had any of your guys complaints, i did find out that there is Direct Energy and Direct energy business two different companies i use direct energy and am very happy i use it at all 23 of my business locations and my house.

Good company. Good prices. Been with them for 6 years and I moved recently and was all setup to move then they got a flag to have me fax in a copy of my SS card and some other ID. Well I was in the middle of my move and needed power now not when I had time to do all this s o I bailed and went to penny wise and got a lovely wise 3 for 4.4 cents pkw. But a fine company with great rates.

I have been with Direct Energy since 2004 and have never had any of the problems I read here. I moved a year ago and the switch was seamless. My service was turned on the day it was supposed to be and they left service on at my old place until I was fully moved out. It was great!!! I just renewed my contract with them for less per kWh than any other company I checked, and I really did some shopping! In the time Ive have been with them, they have been a great company! You could do a lot worse.

Have been with them for about 4 years now. Never had any problems. Customer Service is very nice and friendly. Rates have been excellent and competitive. I would highly recommend

Very easy to work with. Been with them for 3 years now. Recently worked out something for me for last months payment. Were very very nice.

I love Direct Energy. I've been using them for 12+ years at multiple residences. Transfer is always easy, and I love that I get a month of free energy service every year! Their rates are competitive, and any time I've had to speak to customer service they've been really friendly. I even call about every 6 months to see if they'll lower my rate, and often they do by a cent or two!

You get a discount when you sign up with a personal referral. You're welcome to use my refer-a-friend code: BD51V1 - enjoy!!

Service has been good. No billing problems and rates as promised. Contract is about to expire and will go with someone else as DE's energy costs are now not competitive with the current market.

I had a problem with my bill and had to call Direct Energy the other day. The rep was extremely helpful and resolved the issue without any push back. A pleasant experience for an industry that is definitely not known for their customer service.

I have had direct energy for a little over 10 years and have had a great experience. I have found that enrolling in online auto pay helps me to never worry about a late payment and allows me to establish good credit. The other thing that has helped is always enrolling into a plan to save on the cost per kilo. Currently I am paying .13 cents and that is outrageous but looking over the plans I could be paying .8 cents per kilowatt. I have recommended direct energy before and I will do it again. Have never had an issue in 10 years. Although I am currently checking into clean energy plans so if they do not offer that then I will change to another company if the price is right.

Yesterday I heard about the offer that Direct ENergy has that gives you 100 free days of electricity. I ordered online and it was extremely easy.

i have been a DE customer in the past. was able to return due to a move to the Victoria Tx area

good and fast response

Contacted them on Chat.... very responsive to my request and was handled in a timely manner.

I signed up with Direct energy in 2014. In May of 2016 we flooded. I had to sadly cancel service until I could move back home, the manager took very good care of me. I received their service again on 10/24/2016. I have yet to have a bill over $110.00. I am on the free weekend service. I do all of my laundry and power using chores on the weekends. I am so very happy with them. I was paying over $200.00 with Gexa. I would recommend using Direct Energy and signing up for Free Weekends. Txu power only gives you free power over night until 6 a.m. Thank you Direct Energy.

Price quote excellent - service excellent - was happy last year so renewed for 2017

I am please with first the customer service person who answered the phone with a pleasant voice. This person answered all my questions knowledgeably. It Was an excellent experience.

Every dealing I have had with direct energy has been positive and friendly. Great company!

fast quick service!

From ordering to follow up, I have had only excellent experience with the customer service department. There were no delays in getting connected and no problem since.

Customer service is great and rates seem real good, also I like plenti points!

I had an excellent customer service associate who applied affordable rates to my account. I was very pleased on how professional she was and courteous. I highly recommend Direct Energy to all and will continue to promote the service to anyone I come in contact with.

Direct Energy has finally found a plan that really reduces my bill and I am very grateful!

real good company

Good price, you can chat with them.

Not only are the rates awesome, the customer service is just as awesome!!

very good. everyone was helpfull

Customer for 3 years and have had good results. Good customer service. Would recommend

I chatted with Michael C. on the website today because my email address was incorrect and I could not get it fixed even though it showed the correct address. I had set up the account with a previous email address but switched to a new one. Michael helped get it corrected in less than 5 minutes. I have been very pleased with the service I have received from Direct Energy.

Spoke with Melinda on your on line chat. she was efficient and very helpful!

I just used the chat to move up an order I had placed. It took less than 5 minutes to type, wait, and end conversation! Thanks for great service!!

I used thr online chat, and the agent Melinda was very quick and answered my question. She was very professional and nice.

Contacted Direct Energy to check on rates, because my current plan was scheduled to expire. Used the Chat, because there was some discrepency in signing up. The chat rep (Melinda) helped me clarify some things and got me on the right track.
Although I do have one little tidbit to add- If your a returning customer, there should be other cheaper rates for customer loyalty!

Thanks so much

I am not sure how long I have been with Direct Energy but I remember when they first came to my house years ago and told me of the fixed rate from them. I was interested and would not want to lose them. It is one of the best deals that I have ever made.

They get to the point and handle it professionally and efficiently. Am very happy with my service and my rates.

Very helpful and easy

Online chat was very helpful.

Melinda from Direct Energy was great from Oklahoma, straight to the point, saving me hours of searching on the web...She took the time to listen (read) and answer all my questions very quickly...
It's not just the rate what counts, it's the whole experience!

The lady on chat helped clear everything with, Malinda was her name. Very helpful

You guys need to keep up the good work that you are doing.

I have enjoyed the services that I have received.

Never had an issue with Direct Energy. Customer service is friendly and knowledgable. Will use them over and over for my energy needs.

No issues thus far and easy to transfer

When our contract was up I called and negotiated a new rate and our loyalty was considered in the rate we received. What a blessing. It made me feel you appreciated my business.

Fast to order and connect and extremely affordable

the Representative immediately lowered our rate and we renewed our contract in no time at all. He even made it retroactive for the previous month.

Best of the best

Love the Plenti points and app.

Have always had good service looking forward to being a loyal customer for years to come !

I've had nothing but success with direct energy. Have no knowledge of promotions. Would recommend to others I have.

Good

Everything with Direct energy has been pretty good. They provide an excellent and treat me respectfully. The one thing I am surprised about is that they mention they are glad I renewed with them. I didn't realize I renewed as nobody advised me of this. What I don't like are the extra monthly charges if I don't use any electricity and the carrier charges. Since i renewed I hope i got a good price on the actual usage charge.

The best electric company I have ever done business with. Excellent

This is my third or fourth year with this company. Yes, the cost just went up a little but they are still less than other options so I will stay with them. Also they have a wonderful customer service group.

Wonderful Company, they have worked with me on every avenue possible.

As a customer of DE I have nothing but praise for the company. Always ready to help out customers. New contracts and moving services are made a freeze. Only one minor detail, their automative (recuring) payment system needs to be better

i love direct energy, finding this company was honestly the best and i must say i am beyond happy to have switched from NEC to Direct Energy!

All service parts were excellent.

Just new to this utility. Experience was very easy to create an account and follow up with questions. Very friendly customer service folks!!

Through no fault of Direct Energy I was paying too much for gas compared to my local energy company. After calling Direct Energy they lowered the cost to half of what I was paying to Direct Energy for my gas. They have been great in working with me to keep my cost down. I would recommend them to anyone. Thank You!!!

no complaints

Have renewed our Direct Energy contracts at both our home & weekend house. Have been very pleased with our service.

For years I did not believe my energy bill could be lower than what I was paying with TXU. That is until Direct Energy. Wow! What a difference! There was a hiccup in getting my order registered but even that was resolved in an hour and, just like that, I started saving money. Thank you, Direct Energy!

Very good experience. Easy to renew on line and phone call. I'm on a budget. No issues to mention.

They are able to answer all your needs, thanks Direct Energy

Price, customer service, account management website, comprehensive website information that contains accurate info .and is so easy to use.
It's all there.
You can't beat it. All the others could take a few lessons.

Was Amazing company also had first choice now both great companys would recommend this company to anyone who need electricity

Have been a customer for more than 2 years great service.

I received help from your employee, Jason Simpson, He was very courteous and efficient with the aid he gave me.

Everything is Good with these people

I am usually very pleasantly surprised by my low bill! I would definitely recommend Direct Energy! They are fair and have really good customer service.

The best electric provider by far. I have been with two others in the past. Direct is five stars in every area. I have recommended to all my family and friends.

I love Direct Energy and I don't plan to ever change companies. As a first time house owner I looked everywhere and Direct Energy had the best prices!!!

NEVER BEEN HAPPIER KEEP IT THE WAY ITS GOING

Good service

I've been with Direct Energy and have been very satisfied. I like the fact that I can sign up for a new program before my program expires. If I see that a lower rate is being offered by you while mine s still in effect, I want the lower rate.

It was great easy with no problems and keeping updated. Thanks

I have been waiting too long for the refund. Melinda was a lot of help in trying to take care of this business.

I have been with Direct Energy since 2015, I have had a great experience with them during these years and I recommend them to everyone. Their prices are great and the customer service is awesome.

Customer service and plans are good.

Megan was on the ball getting me links to check out different plans for energy for my house hold. What a great experience it was dealing with her. She had a lot of patience and was very knowledgeable for my questions in need. She was Happy through the entire chat, it was like I could see/feel her smile as she worked/chatted with me on the different plans that your company provides.
I will for sure recommend this to everyone

Good company, great customer service with lots of choices between plans.

I used the live chat on Direct Energy and was able to get the answers I needed. Michael C. was very helpful and answered all of my questions.I would definitely use this service again.

hi - I was having a problem on the main website and I chatted with Megan and she resolved all my problems quickly and efficiently. I plan on referring my friends to Direct Energy.

Just renewed for another 24 months with Direct Energy. Easy-peasy and such a pleasant experience compared to some of the companies I have had to deal with recently...

Easy and Quick. Just how I like it.

Reliable electricity company, with an outstanding customer service. Multiple plan options from month-to-month to free-weekends contract. Highly recommended.

They are great!!

I was inquiring about renewal of my rate plan with Direct Energy and the CSR online helper was great to work with.. helping me to understand more clearly the rates and extra charges.
She helped me to select a better plan

always resolve my problems on time

I had to delete my 2 stored payment methods as I had to cancel my service due to relocation from USA to India and I got all the help and support from Kesley to remove those, Even though I am not a direct energy customer. Thanks to taking care of my request and you guys rock when it comes to assisting the customers.

Megan was so helpful, and nice. Helped me with my bill.

Pretty chill

I had a fast and easy experience chatting about my rate. Exactly what I expect when chatting.

I've been using direct energy for about 2 years now, and I've always had a good experience with them. Their plans are cheap and I've never had any issues with paying my bills online. Their customer service is always quick and efficient. The website can be a little glitchy but that might be because I have to use my phone, but I have noticed they have been making updates and I especially enjoy the chat function. Overall I will always recommend Direct Energy!

Love the Free weekends

The Direct Energy Chat contact was able to walk me (an existing Direct Energy customer) through the selection of the available Military rates offered, and where the Direct Energy software left me at a dead end with no way to obtain the rate I wanted, was able to verify my Vet status and get me signed up for the renewal rates. The representative was polite, knowledgeable, did a Good Job!

Chatted with Kelsey. Very nice

The chat agent was helpful and resolved my log in issues quickly

I have phone anxiety, so I went to the online chat. My contract was up, and I wanted to see if there were any lower rates. Kelsey was so helpful, I found a lower rate, and I had no anxiety! Super easy, super helpful, and super fast!

It was very easy to get the answers for all the queries over chat.

I had some trouble with the signup procedure. It appears the website has a minor problem, however, the Online Chat operator, Megan, was able to resolve the issue in an efficient manner.

I am a new customer, I had some concerns, because I spoke to a lady with a very strong accent and couldn't understand her. I decided to view my contract online and had some questions. I decided to chat, rather than talk to somebody that I wouldn't be able to understand. I chatted with a wonderful lady by the name of Paige and she answered all my questions and concerns I had. Thank you Paige!

They search and see how you are as a customer and give you the same rate as you had or better!

Great experience

everything went smooth on the sign up and renewal

Customer service representatives are attentive, quick, and resolve issues and answer questions promptly and appropriately, we will continue to use Direct Energy for our electricity needs.

Excellent customer support and perks

I noticed a certain surge protection plan was added to my account, so I requested that it be removed immediately. Megan, a representative was very professional and direct. The live chat lasted about two minutes, at most and my concern was addressed with urgency. Love, love, love this company!

Kelsey, was a tremendous help.

EXCELLENT CUSTOMER SERVICE! Paige is the person I spoke with today on my live chat and she was Awesome! The plan I renewed with was the Give Brighter Plan. The Give Brighter is a plan that includes a Luci Light for our home. This is a solar powered, inflatable, waterproof light for you to use in your home. In addition, as part of this rate, they donate one of the Luci lights on my behalf to a family in a developing country that lives without electricity. Whereas, the Live Brighter is just our regular everyday plan without any promotional items. The price per kilowatt was exactly the same (which is still cheaper than the other guys) and we're locked into this rate for another year. The Luci Light program is wonderful and it gets you a free light too! WAY TO GO DIRECT ENERGY!