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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

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Direct Energy Plan Summary

Direct Energy does not currently have any plans available on New York Energy Ratings.

We recommend plans from Public Power and Constellation instead.

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Customer Reviews of Direct Energy

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Most Recent Direct Energy Reviews  


Excellent customer service
Tamra was our customer account representative. She was beyond helpful in such a professional and kind way. Bills Sandwich Shop from New Castle PA

Plan expiring 4-29-2020 w. Direct Energy
Professional and honest Plan expiring 4-29-2020 w. Direct Energy from Dayton MD

Super
Very satisfied with supplier Art from Mechanicsburg PA


4-5 Star Reviews: 233 (51%)



on-line signup with direct energy

in less that 10 minutes Kim had me setup for the fixed plan for electricity.

andrew from Binghamton, New York
December 7th, 2017

Billing & Account Management
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3-4 Star Reviews: 26 (6%)



Review

No

JFK from Illinois
April 9th, 2020

Billing & Account Management
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2-3 Star Reviews: 26 (6%)



Moving on from Direct Energy

I've been a Direct energy customer for several years. Upon renewal for the contract, I received a letter for my gas & one for electric usage. There is no place in the letter & or contract that says "To call Us to renew". I want cancelling so I thought, I should be ok where I am, and I will be in my plan. Well no, I was wrong. I'm on second bill that is sky high because of the new rates... Why isn't my supplier going to Bat for me? They are just squeezing me for more money. I did get $100 in a prepaid VISA to compensate for last months charges, but nothing for the same high rate again this month. Bastards. Can't adjust their billing statements? What a crock of crap. Buyer beware....

Disappointed_NY from Rochester, New York
April 1st, 2019

Billing & Account Management
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1-2 Star Reviews: 132 (29%)