Reliant -- Profile Analysis

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Reliant Energy is one of the original incumbent electricity providers in Texas that was spun off from their generation assets when Texas deregulated their electricity market in 2002. They are one of the largest and most recognized electricity providers in Texas. In 2009 Reliant Energy was purchased by NRG and has since expanded their service territories to include Illinois, New Jersey, Delaware, Maryland, Massachusetts, Pennsylvania and Washington D.C.

New Jersey based NRG, one of the largest energy conglomerates in the United States. NRG operates more than 25,000 megawatts of energy generation capacity, including nuclear, wind, solar, natural gas and coal assets.

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Reliant does not currently have any plans available on New York Energy Ratings.

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Customer Reviews of Reliant

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23rd place
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Most Recent Reliant Reviews  


Solar panels warning
If you have solar panels and your contract has expired, reliant will NOT give you credit for the solar electricity your panels produced. Bcortes from Cypress TX

Switched over
I to switched over after going to Walmart and talking to a elses rep for reliant. Everything is going good except I have yet to receive my 100 dollar Walmart gift card, i was told it shipped on January 19th, 2022. Not sure why it taking my so long to get delivered to my apartment. Joseph from Plano TX

You all SUCK
How lame it is to read all these reviews and all your complaints about high bills lmfao I bet you people wake up 7 am on a sunday to call your service providers and beg for a discount. Pathetic lifestyle yall have. I feel ashamed of texans. Stop crying for your stupid money PLEASE. NO ONE CARES loosers from Houston TX


4-5 Star Reviews: 70 (12%)



Great Company

We switched to Reliant two years ago and we have been very happy with this decision. Customer service is great! We were locked in for their 12 month rate and we have saved hundreds of dollars. I recommend Reliant to everyone.

Great company and Great service. from 76102, New York
February 17th, 2017

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3-4 Star Reviews: 35 (6%)



Overcharge their long-term customers and will charge you at end of your contract

Have been with Reliant for 6 years. Every year, they would increase my rate for the same plan. I realized that they charge about 1.5x the rate of their competitors for comparable services so I decided to switch providers when my latest contract expired on 9/10. Two days after my contract expired, I received an email confirmation stating that my contract had ended and that I would no longer receive power from Reliant because I had switched providers on the day my contract expired. I paid my final bill and thought that was it. I just received another bill today for an additional $117. I contacted Reliant and they stated that the bill was due to an excess usage charge of 1300 kwh that I had supposedly used on 9/9 - 9/10 (1 day of service). I argued with them saying that there was no way I could use 1300 kwh in a single day when that was my usual MONTHLY usage. They said the usage was reported by TDSP so I went on the Smart Meter Texas website and found that I had only used 40-45 kwh everyday for the past month, including the dates in question. I ended up paying the bill because I was tired of arguing with Reliant and they were not offering any resolutions. All I know is that this entire experience provided reassurance that I made the correct decision in changing providers. I will be communicating to whoever I can to not use Reliant because not only do their upcharge their customers, they are dishonest in their billing practices.

Amin from 77004, Texas
September 13th, 2021

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2-3 Star Reviews: 71 (12%)



If you have 2 meters they are a pain to deal with.

Reliant PO Box 3765 Houston TX. This company might be fine if you live in a house or apartment with only 1 meter. If you have a house and an out building with a separate meter they can be difficult to deal with. I have 2 meters at my residence. I have never had a problem with TXU. I got one bill and it was correct. Reliant offered me $600 credit if i switched. I called and signed up. I got switched around and told that I would have what they call a collective account. (That is Bad News) They applied the credit to one meter and said that my balance was $0. Then they sent me a disconnect notice. After a long phone time I found out that I owed more money so we paid it and they charged us a late fee. I had the same problem when they applied the second half of the credit. Every time you call them they send you a worthless survey. The people are always polite and try to be helpful but the system is broken and they can't fix it. You can't get your bill by email. You can wait for a paper bill but if you miss it because of travel or it gets lost in the mail they want to shut off your electric. I have been calling them to get the bill amount but you can't trust them to get it right. This month we had to pay twice because the amount I got on the phone was $16.22 short. It is not a big problem if you stay on top of it but if you don't you risk having your electric shut off. If they are not a lot cheaper than anyone else i am leaving Reliant.

Daniel George from 76135, Texas
February 28th, 2025

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1-2 Star Reviews: 352 (61%)



Hidden charges & Zero Customer help

Was sold on this energy company by a rep. who showed me that my energy bill would be lower with them. But just so happened to fail that only the bill with them would be lower. Not what the total would be with the additional charges from Oncor who would be providing the energy. Also gave my full info to set up auto pay that same day and on my first bill I was charged with late fees and reconnection fees the next day after the billing cycle because my account was never set up for auto pay. Tried calling to correct the issue or see what options I could take I was met with zero options and a huge bill even though I had previous set up the account with their own rep.

Reliant Energy Has been by far the worst provider I have ever had. Honestly If I could give Zero stars I would. Not worth anyone's time or money to ever go with this company.

Luis Reza from 76502, Texas
March 14th, 2025

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