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Reliant Energy is one of the original incumbent electricity providers in Texas that was spun off from their generation assets when Texas deregulated their electricity market in 2002. They are one of the largest and most recognized electricity providers in Texas. In 2009 Reliant Energy was purchased by NRG and has since expanded their service territories to include Illinois, New Jersey, Delaware, Maryland, Massachusetts, Pennsylvania and Washington D.C.

New Jersey based NRG, one of the largest energy conglomerates in the United States. NRG operates more than 25,000 megawatts of energy generation capacity, including nuclear, wind, solar, natural gas and coal assets.


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Reliant Plan Summary

Reliant does not currently have any plans available on New York Energy Ratings.

We recommend plans from Major Energy and XOOM Energy instead.

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Customer Reviews of Reliant

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27th place
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Most Recent Reliant Reviews  


Love them
I was shopping at Walmart and was approached by a rep. who was very friendly, funny and explained that I was paying too much for electricity. I switched and found he was NOT lying. Thank God I took the time to listen. I am nee to Texas so I didnt know about companys for service. Monicab from Houston TX

Overcharge their long-term customers and will charge you at end of your contract
Have been with Reliant for 6 years. Every year, they would increase my rate for the same plan. I realized that they charge about 1.5x the rate of their competitors for comparable services so I decided to switch providers when my latest contract expired on 9/10. Two days after my contract expired, I received an email confirmation stating that my contract had ended and that I would no longer receive power from Reliant because I had switched providers on the day my contract expired. I paid my final bill and thought that was it. I just received another bill today for an additional $117. I contacted Reliant and they stated that the bill was due to an excess usage charge of 1300 kwh that I had supposedly used on 9/9 - 9/10 (1 day of service). I argued with them saying that there was no way I could use 1300 kwh in a single day when that was my usual MONTHLY usage. They said the usage was reported by TDSP so I went on the Smart Meter Texas website and found that I had only used 40-45 kwh everyday for the past month, including the dates in question. I ended up paying the bill because I was tired of arguing with Reliant and they were not offering any resolutions. All I know is that this entire experience provided reassurance that I made the correct decision in changing providers. I will be communicating to whoever I can to not use Reliant because not only do their upcharge their customers, they are dishonest in their billing practices. Amin from Houston TX

Asdisted with a verage billing plan ..excellent service from rep carlos 3-17-21
Professional and knowledgeable help from reliant energy electric co .would highly recommend service Average billing plans explanation from Weatherford TX


4-5 Star Reviews: 67 (13%)



Great Company

We switched to Reliant two years ago and we have been very happy with this decision. Customer service is great! We were locked in for their 12 month rate and we have saved hundreds of dollars. I recommend Reliant to everyone.

Great company and Great service. from New York
February 17th, 2017

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3-4 Star Reviews: 35 (7%)



Overcharge their long-term customers and will charge you at end of your contract

Have been with Reliant for 6 years. Every year, they would increase my rate for the same plan. I realized that they charge about 1.5x the rate of their competitors for comparable services so I decided to switch providers when my latest contract expired on 9/10. Two days after my contract expired, I received an email confirmation stating that my contract had ended and that I would no longer receive power from Reliant because I had switched providers on the day my contract expired. I paid my final bill and thought that was it. I just received another bill today for an additional $117. I contacted Reliant and they stated that the bill was due to an excess usage charge of 1300 kwh that I had supposedly used on 9/9 - 9/10 (1 day of service). I argued with them saying that there was no way I could use 1300 kwh in a single day when that was my usual MONTHLY usage. They said the usage was reported by TDSP so I went on the Smart Meter Texas website and found that I had only used 40-45 kwh everyday for the past month, including the dates in question. I ended up paying the bill because I was tired of arguing with Reliant and they were not offering any resolutions. All I know is that this entire experience provided reassurance that I made the correct decision in changing providers. I will be communicating to whoever I can to not use Reliant because not only do their upcharge their customers, they are dishonest in their billing practices.

Amin from Texas
September 13th, 2021

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2-3 Star Reviews: 61 (12%)



Fine but crazy expensive

So far the customer service side of things has been fine and we haven't experienced outages unless it's a block-wide one. However, I was jumping between plans every 3-6 months to save money on power before this. Our usual power bill (slight variation during seasons) averages around $50/month. After signing up for reliant for a long term plan my bill instantly jumped into the hundreds. I'm not saying there are sketchy charges, but when signing up I definitely did not foresee some small extra fees becoming big enough to almost double my bill. As soon as my term is over I'm dumping this. I'd recommend hopping plans to get better prices than going with a long term one like I did. Definitely a mistake I won't make again.

Dylan F. from Texas
August 12th, 2021

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1-2 Star Reviews: 299 (58%)