Stream Energy -- Profile Analysis

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Founded in 2005 in Dallas, TX, Stream is a retail energy provider that offers electricity and/or natural gas service in Texas, Georgia, Pennsylvania, Maryland, New Jersey, New York, Illinois, Delaware, Ohio and Washington D.C.


Our Rating of Stream Energy




All Stream Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
12 Month Fixed Rate
12 month
Fixed Rate
14.89¢ / kwh
11.0% under market rate
Compared to the current ConEd - Zone J rate of 16.7300¢ / kwh
$0.00 monthly recurring charge
Best No Contract Plan
1 month
Variable Rate
15.99¢ / kwh
4.4% under market rate
Compared to the current ConEd - Zone J rate of 16.7300¢ / kwh
$0.00 monthly recurring charge

Stream Energy Plan Summary

Stream Energy does not currently have any plans available on New York Energy Ratings.

We recommend plans from American Power & Gas and Verde Energy instead.

View Stream Energy Plans

Customer Reviews of Stream Energy

Reviews Overall

28th place
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Most Recent Stream Energy Reviews  


No problems with this company
I see a lot of negative ratings, but I have had no problems. Autopay works as it should and prices have been competetive. Stewart from Valdosta GA

Simply The BEST!!!!!
I'm not sure about these other reviews, but my experience with this company was one of the best! Not only were their rates one of the lowest, they also had great customer service and patience. I will definitely recommend this company to anyone. Thank you. Satisfied Customer from Covington GA

The Real Deal
After decades with the old gas Monopoly, we switched to Stream in
May of 2008, after a friend recommended them..As a result, weve saved thousands over the past 13 years, by paying a much lower rate than before, & Stream even helped us get a significant Senior discount on our monthly base service charges, that we didnt even know was an option. We gladly recommend Stream to all our friends & neighbors..
Saving BIG in South GA from Valdosta GA


4-5 Star Reviews: 105 (23%)



Happy Stream Customer

I have been a Stream customer since November of 2012. I have been very happy with Streams rates and was very excited when the announced their cash back program. The only issue I had was with the incumbent Rochester Gas and Electric estimating my usage. I know read my own meters and couldnt be happier with my savings!

Kathy H from East Rochester, New York
July 10th, 2018

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 21 (5%)



Poor customer service representatives

We have been customers for years and always seem to get a representative that does not know Stream policies or procedures. I have worked in call centers before and I know how things operate. So promising things to customers should be taken seriously. And customers should not be hung up on when asking for a supervisor or being transfered to a supervisor. I was holding for 55 minutes and then hung up on. I called back and was able to get to a supervisor right away and my problem was solved. We love your company but training should be more precise and your representatives should be held accountable. Seriously we were thinking of switching companies but everyone has bad days and some bad trainers whatever it may be but probably the worst customer service I've ever had with your company and we have always spoken so highly of how great everything and everyone has been all these years.

Customer service could use some better training for services needed from Texas
September 17th, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 35 (8%)



Poor customer service representatives

We have been customers for years and always seem to get a representative that does not know Stream policies or procedures. I have worked in call centers before and I know how things operate. So promising things to customers should be taken seriously. And customers should not be hung up on when asking for a supervisor or being transfered to a supervisor. I was holding for 55 minutes and then hung up on. I called back and was able to get to a supervisor right away and my problem was solved. We love your company but training should be more precise and your representatives should be held accountable. Seriously we were thinking of switching companies but everyone has bad days and some bad trainers whatever it may be but probably the worst customer service I've ever had with your company and we have always spoken so highly of how great everything and everyone has been all these years.

Customer service could use some better training for services needed from Texas
September 17th, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 234 (51%)