Stream Energy -- Profile Analysis

I switched to Stream from TXU and my bills have been cut almost in half !!

Ease of switch and keep me informed when new promotions come up so I
know I always have the best plan available.

I have had Stream Energy for a while now. I love their customer service and easy to read bills. They really are a great company.

This is a great company to be with. Every time you call you get someone who actualy speaks english.

I've been with Stream for almost a year and they are FAR better than Reliant, TXU, Gexa, and Amigo. They are very good about informing you ahead of time when your fixed-rate plan is about to expire so you can re-enroll or choose a new plan. Gexa never let us know and our price per kwh more than doubled and we were billed over $800. Stream Energy is definitely worth checking into!

For the last 2 years with locked-in rate of 0.1190 per kWh, our bills have been much better than before. The service from Stream Energy has been impeccable as well. Highly recommended!

Our experience has been incredible! A friend provides our personal service. Now we don't even have to call the company. We just talk with our personal electric consultant!

I was approached by a friend that is an independent associate. First, I had questions and wondered what if my electric went out. She explained there were no risk, the service wouldn't change. I've been very happy and my rates went down after my contract was up, now that's a change. I would reccomend Stream to anyone.

I have been with Steam for several months now. The new customer web site is great and they are very flexible in their rate lock changes. They also do not have the same hidden fees that most others have.

I have been completely pleased in every way as a Stream Energy customer. They are very competitive with their rates and the ease of signing up as a customer was a breeze! Since becoming a Stream Energy customer, the only thing that has gone in a downward direction has been the amount of my monthly bills!

I have been with stream for 4 years and are very pleased with their service

An excellent company to work with.

As a recent college graduate, I was shocked to find out that I would not have to put up a deposit. I recommended it to 3 of my friends who have experienced the same.....Try it 1st...the other company's had a mandatory deposit when they found out I had never had service before!

I switched over to stream about 3 or 4 years ago. Pricing was awesome and never once encountered a problem.

I have been a customer since early 2005 and have had the best pricing, support and service in my adult life.I would and do recommend Stream Energy to any and everyone that I know.

Their price does not bounce up and down. They are consistently lower than Reliant. Other companies have lower prices that later go higher. Been a customer now for over 4 yrs. Highly recommend!

I have had nothing but a good experience with this company from the rates to the signing up online. I would recommend them to anyone that needs a good provider.

Let me tell you about my Stream Energy experience in my opinion. When I was approached by a friend I thought to myself this is crazy, how much is 1 or two pennies going to save me a month, and is it worth the bother? Well, now I know, my bill dropped by $80.00 and it was prety simple to switch. The kilowatt usage was equal to the month before. Apples to apples. Thanks for the power to choose and deregulated energy.

Great customer service with the best prices. No hidden fees. They Rock!

Great customer service, always willing to help if there is a problem.

Love this co. Have had excellant service

Stream Energy has integrity and cares for its customers.

They were right we have not seen any difference except Stream contacted us to let us know our contract was coming up and we saved even more.

The change and service provided for the change and checking on expiration of current pland was very good.

Stream has been my electric company for the last 4 years. They have been a good provider locking me in at a fixed rate for 3 years after my 1st year of service. Additionally, I have been a good customer always paying in a timely manner and unfortunately for them some local Houston companies have significantly better 1 year fixed rates. If Stream could even keep me at the same rate as I am currently paying I would have stayed with them. To all of you folks that work for energy companies- you need to get on the ball when it comes to taking care of current customers. So now I will switch to SW Power and Light or Mega in the next 30 days on a 1 year fixed.

I have had a great experience so far with Stream. A friend asked me to be his customer. I have to admit that I was a little leary and had really low expectations. Shame on me because this is a good friend of mine who is a good guy from a good family. I have referred him several friends to be his customer and all have had good experiences. Once I understood the differences (good rates with no service fees, junk fees, etc.) I really became a fan. All I know is I pay a lot less than I did before and the service is better. Plus I am helping out my friend.

The rates are great, and they have no service fees every month. I am so happy to b a customer.

Stream has been good to me. Good rates, kept with there contracted rate, even when rates went sky high after the hurricans.

I have had a good experience and a pretty low price.

Love this Company. Have always received EXCELLANT service.

I have been extremely happy with Stream. I have saved a lot of money also. Very Very Very Happy!!!

I have not had any problems. Billing is easy to read, unlike some other companies. I have had a very good experience with them. NO COMPLAINTS!!!!

We have tried several electricity providers and found Stream to be the Best in customer service and support.

Matthew P.

I am a 2 year Stream Happy customer, it just keep getting better. My online payment company just added Stream, VERY practical... the well structured statement is something that i didnt get with my last provider... I DONT WORK for them and I am not getting paid for this comment, I wish all the comments were genuine and not by employees by the same company...

Quick and easy billing, no fine-print. Best of all, no $6 surcharge for customer service calls.

Stream is cheaper the TXU and Reliaent engery
and with out some of the fees they charge.

I think that this company has a great marketing program that allows big rewards in getting others to sign up for low energy rates.

I know you probably rarely hear from people who have had a good experience but here goes. I have had this service for 6 months now and just renewed again. So far I am very impressed. I haven't had a reason to call customer service since I pay my bills on time every month. But everything is well run. My bills come, they are lower and my electricity is the same. I was a little skeptical when someone asked me to be their customer but I couldn't be happier with the savings. The rates just went down again. So I am very happy.

Very good experience. Automated systems with good prices and customer
support

My experience with Stream Energy has been nothing but great so I was
confused by all the bad reviews. Then I looked at the reviews of other
electricity companies and they are mostly all bad also. So it's apparent that this
website is a place for people that don't pay their bills on time to come and
complain. The problem isn't Stream Energy, the problem is people that want to
make excuses. Otherwise you have to believe that service is bad at every
electricity company.

I am happy with the company.

Great experience with Stream terrible experience with ONCOR owned by TXU

I have been with Stream over a year. Never a billing problem and I am very happy with my rate and my contract renewal experience. I recommend Stream to all my friends.

Prompt, effeceint, Offer varity in plans

I have been with Stream for almost 6 years and have never had a problem. Very competitive rates and really easy to deal with them.

Moved to Stream from TXU 2+ years ago. Savings were great compared to TXU and the 100% green plan rates have been very reasonable. Customer service has been good and the reps have been courteous.

Two complaints -
First - They do charge a fee ($3.95 at last check) to pay by credit card online. Really don't like this, but it is not a deal breaker. We've paid it the old fashion way - mail a check every month (usually more than a week ahead of the due date) to a local PO Box in Dallas.

Second - On two occassions it has taken them more than a week to post the payments. The mail may be slow...but its not that slow!
On both occassions the customer service resolved the issue to my satisfaction.

As of 7-20-11 at the end of my current plan, several competitors are offering much better rates, so we are making a change. If Streams rates are back inline next time my plan is up,I would consider moving back.

This is a great energy server. They have good prices and are willing to work with you. I would recmend them to all my friends!

Stream is excellent! Always helpful! Always talk to a person.

Great company never had a problem one of the first to get it in 2005 and still
have to this day.

Have been a Stream Energy Customer for 5 years. They always have great rates and excellent service.

With TXU I would pay 400.00 to 600.00 a month, for the very cold and very hot months..The same thing when I switched to Reliant.. I switch to Stream Energy two years ago.. I now pay 120.00 to 225.00 during those same months..

Ever Since I switched energy companies I have saved so much money on my light bill.

I have been a customer of Stream Energy for about 2 years. During that time I have had no problems with them at all. Only once, my power was turned off because I was late with a payment... didn't realize it. But, although they told me up to 48 hours to be reconnected, it was done the same day, in only a few hours. They have to say 48 hours because the man in the field may be in an entirely different area than yours and can't just drop what they are doing to serve you at that moment.

My husband and I were referred to Stream Energy and we had no complaints never had any type of problems with them. We moved a little over a year ago and just a few months ago, we received a check from them for a very big chunk of money because we left off on good terms with them! It was such a blessing and a huge surprize! :) Thanks, Sir's & Madam's of Stream Energy XD

Better rates and service than RGE and they are nice to talk to. Vey pleased

Ever since I switched my provider to Stream Energy, I have saved myself about $100.00 a month on my electric bill. I haven't had any issues. My local utility company handles all of my issues. No Issues with them.

I have been a customer since March, 2005, their 1st year in business. Absolutely love them. Have never had a problem and have saved thousands of bucks versus TXU.

I switched because a friend explained that Stream doesn't advertise, and passes the savings along in their rates. I checked the rates, did some research, and was disgusted to learn I'd been paying way more with Reliant than I would be with Stream.

Switched to Stream, set up my online billing, and started getting lower electric bills right off the bat.

I have not needed customer service, so can't rate that accurately. I do recommend Stream.

I am told Stream is #4 of some 70 energy companies in Texas. I am a happy customer, thanks.

I love this power company! I was forced to use a Co-op when I lived in the rural area, and when I move to the city I discovered how cheap electricity can be...comparatively speaking. I have a personal representative who lets me know when my contract is going to expire so I can re-up at the best going rate. Stream and my Ignite rep are the best way I have found to get my retail electricity service.

There were no issues switching to Stream and there have been no issues since then.

My bills dropped $35 a month in the mild weather months, even though I lived in a small duplex when with Stream and it was only me living there. Had I been able to live there through the whole summer (and my new family moved in with me instead of vice-versa) my savings would have been huge! That's extra money I never would have had, so it was well worth the switch!

Paying my bill was easy. I was always on time, and there was never a mix up with the bank or online payments. I held up my end of the agreement and Stream held up on theirs. When I had to move and it was determined that my new place is on a co-op, Stream let me out of my contract with no penalty and no additional fees. I did not even have to ask for it. I could not have been happier with a utility company, as everything was smooth from start to finish.

To those who say their bills jumped up really high, after being low to start check into this. If there has not been a rate change, check into your a/c unit, furnace and other appliances. Defects in a unit can cause very high usage of electricity. This transpired with me years ago, when I was with a local utility that I had no issues with, but I was shocked to see the bill. Sure enough it was my a/c unit pulling unusually high kw's for several weeks. A capacitor or something was going bad. The unit ran fine and cooled fine, but there was a hidden issue jacking up my electric bill. This is a very common problem I have learned, but people often want someone to blame. The easiest one to blame is the electric company. My bill was out of this world and I did not have the money on hand that month to pay it. However, it was not my utility companies fault. It wasn't mine either, but these things are just part of life. I had to pay it, so I did.

I think the main problem with so many utility complaints (and all the companies have them) is people do not read their contracts and/or some people expect special favors and exclusions from the rules after they have a mishap like "forgetting" to pay their bill, or their defaulted appliances raising their bill, or not knowing what their obligations are as a customer, and then they want to blame their energy company. Be proactive people. Know what your contract says, no matter who you choose. If you go with Stream, make certain you can call the person who enrolled you in the service should you have any issues down the road.

The bottom line is there are many people these days with an entitlement mentality, and too many people feel like the world should revolve around them and make their life easier. All those I know who used Stream honored their contract with Stream, and Stream honored it too. But, don't get me started on phone companies; in that arena, I have noticed that most companies fall short in many areas and I have not been so happy with my phone providers no matter who I use. "Can you hear me now?" Lol!

Switch to Stream and enjoy the freedom, but use someone you trust who knows how utilities work and be educated; read your contract, so you know what your responsibilities are and honor your agreement.

M
y 19 month experience has been profoundly flawless

I switched when they first started. Our first bill was cut in half. Last year during the heat wave our highest bill was $150. Very pleased with Stream. You just have to make sure you lock in your rates when the time comes.

I am satisfied customer. Never had a problem with stream energy. Choose my own contract. Always recieve a notice bill due/ or renew contract on my email.com. Thank you.

Switched to Stream in 2005. Previously with 2 different companies. Have had excellent service, rates and experience. When I compare my bills with friends and neighbors who are not with Stream, mine are the best. Thank you Stream for continuing to provide great rates and customer service!!

Regarding other's negative remarks.... I haven't seen or heard of a perfect company out there. That said, I do believe and have seen Stream care and go above and beyond in customer service.

Stream has excellent rates and allows you to lock the rates in. Energy rates like every other commodity fluctuate in price. If you are not on a contract you will be subject to prices that fluctuate based on market conditions. If you are paying your bill on time there should not be a need to call customer service. Most issues can be handled online which helps reduce cost got the company and the customer. If you have a low rate locked in and your bill is high it's because of usage or usage that was reported. That has nothing to do with the Eletricity company no matter who you have. Educate yourself on how your bill is comprised and what entities are responsible for each area of your billing.

I've used Stream since 2007 and have never once had a problem with them. This is because I pay my bill on time each month. All you gripers out there should do your part in the "customer experience" equation, and pay when you should. Why do you think you can NOT pay your bill and still avoid the consequences of NOT paying your bill. Grow Up.

Also, they do not really have anyone in the field, so they are at the mercy of AEP or some other service provider like that who doesn't care about you, if you did NOT pay your bill.

My home is almost 5000 sq ft & we are not very conservative people, 2 adults & 3 teenagers.
I work outside all day with ZERO A/C so when I come home, I crank down the A/C.
I have never received a bill for more then $380.00.
I've been with Stream since I purchased my home in 2008.
No problems to this date. just know that they don't play as far as wanting the payment on time.
If your 1 day late, you will immediately receive a discount notice giving only 3- weeks to PAY BILL..
All is fair is the business world- I can respect this..

I have been with Stream Electric for many years. My AC bills were high also til I replaced my AC unit, installed new windows and had more insulation installed in my attic, which was only 5 inches and that was all that was required at the time my house was built. I had never had all this inspected. When did, I learned that I needed 10 more inches of insulation. Having done all of this, my electric bill immediately dropped over $100.00 per month.per month. I corrected all of my complaints myself as they were my problems, not Stream Electric. If you have not done this, I highly recommend this. I have never had a billing problem that wasn't corrected immediately and that problem was mine also. Everyone has always been very nice and helpful. I am sorry to read about all the complaints that some of you have had. That's why I am with Stream Electric now. I had very poor service from a former company.

My monthly electricity bills are consistently about 1/3 lower with Stream over my previous supplier. That's a huge amount of money that now stays in my pocket.

Been with Stream for nine years and have not had a single issue. I have called Customer Service a couple of times with questions, and the only real trouble I've had with CS is a brief wait time to reach a live person. (This is no different from my previous provider.) I receive notices with my bill at least two months before my contract expires, plenty of time to choose a new plan.

I have been with Stream Energy since September 2010 and never once have I had a problem with them. My bill has been the lowest ever, if I need an extension to pay my bill I get it without any problems, etc. Every time another company tries to make me leave, I tell them no. And once I was with them for I want to say 2 years, one day I get my bill and I have this big ol credit. they applied my deposit to my bill. So I didn't have a bill for some months. So I just wanted to say BEST ELECTRICITY COMPANY EVER....

We have been with Stream since 2007 and have it at three different residential properties,,,we are very happy with our bills....Surprised to hear about those who've had a bad experience, they are very good about that as well as the service.

I was with TXU in the past and then switched to Stream. Saved about 40% from my bill. I told others about Stream's low prices and now my energy charge is discounted even farther, sometimes even free!

Have been a customer for about 4 years and have had no service problems, billing problems or communication problems. Some patience required when calling customer service as with most companies.
Popular companies often get overloaded on the phones. Price of plans are competitive the times I renewed my plans. Easy to understand the paper invoices I get. Customer Service has always been polite and had a helpful attitude. That helps both ways.

stream energy has always given us the best rates for electrical consuption.
the only fault that i find with them is difficulty in paying bills , communication in general

My friend signed me up about a year ago and I've had no problems! And I've saved almost $30 a month on average!

I've been with stream for 2 years and it has been a very positive experience. I have only had to call once (to change my credit card on record) and I had great customer service...and I've saved over $30 a month on my bill!

Signed up a year ago, and have only seen my bill drop each month. Easy access to pay online, and when needing to speak with customer service received only the up most professionalism. Maybe, it was my lucky day after reading all the other complaints. IMO, great company for my family.

i've been with stream for over 8 years a great company always fair never over charges me and if anything happens finacially they always give me a extension which i try not to need. I didnt even need a deposit. Thank god for this company Ameen

I even get free energy just as the associate said.

Great company!

Been a customer for over ten years and can't commend this company enough. Keep up the great work Stream! Texas based and Texas proud!

Been with stream for a year now never had any problems with my bill or customer servixe

Streams website is easy to understand, customer representatives are friendly and efficient in resolving issues and their rates are low. Im a satisfied Stream Customer!
Thank you Stream!

I switched to using their electricity, plus we switched all of our employees' phone services and have saved thousands of dollars over the last 2 years.

I was paying .012 cents per kilowatt now with Stream Im at .0549. A locked rate that wont go up. Ive renewd my contract for the past 4 years with Stream and have never been happier. The associate I signed up with is awesome and always there to help. Highly recommend

I have almost all the services that Stream has to offer, and I must say I could not have a better company to work with on my services. Every time I have a question or a problem, I get great customer service and my issues always get resolved. Would Highly recommend.

We have been with Stream Energy for 3 years now we love the price that we get they have great customer service they have been a pleasure to be with and we will continue to be with Stream Energy thank you for all y'all do

I have been with stream energy for over 10 years stream energy still have good low plans , good prices and good customer service .etc.,,

Nothing about my bill or service changed except that I saved a little money each month.

I have been w/Stream for a few years and happy! Low rates, good customer service, etc.!

I have approximately 10 years with Stream Energy and in all these years everything has gone very well it has never really gone extremely high and now I have to renew my contract in a couple of months and I will do it again

I was struggling to pay my Georgia Natural Gas ® bill due to the high rates. My bill on average was $160 a month. I switched to stream through a friend and my new bill is $56! I am so amazed by this. So happy with the savings.

Since my husband switched to Stream in 2005, we have been overwhelmingly pleased with the service and rates that we have. There are no hidden fees and the bills are really low in cost compared to the previous company! Thank you, Stream!

I had a personal account rep who took care of everything. Very knowledgeable. I was able to signup seamlessly and literally cut my bill in half.. Previous provider was Just energy. Was great till they jacked my rate up to .22 cents/kwh.
Now I have a great plan and with a fixed rate. No service issues to speak of.

I stumbled upon the reviews for stream energy and was shocked. I switched to stream over a year ago and I have nothing but good things to say. Customer service is always pleasant, my bill is due the same day every month,and there are no hidden fees. I absolutely love and grateful to have switched. My electric bill when down over $140 a month and has stayed there for over a year.

After decades with the old gas Monopoly, we switched to Stream in
May of 2008, after a friend recommended them..As a result, weve saved thousands over the past 13 years, by paying a much lower rate than before, & Stream even helped us get a significant Senior discount on our monthly base service charges, that we didnt even know was an option. We gladly recommend Stream to all our friends & neighbors..

I'm not sure about these other reviews, but my experience with this company was one of the best! Not only were their rates one of the lowest, they also had great customer service and patience. I will definitely recommend this company to anyone. Thank you.

I see a lot of negative ratings, but I have had no problems. Autopay works as it should and prices have been competetive.

Firstly, most people on here are saying that Stream disconnects power. NO, your primary provider that you've always had disconnects it when you don't pay. Secondly, stay in a FIXED RATE every time they remind you with an e-mail, call and send a letter in the mail that the fixed rate contract is up next month. If you understood how ANY electric company worked, you wouldn't blame it on the one that provides possibly the most consistent cheap rates in America. If you're in a variable rate, choose a fixed rate now, you're not in contract if you're in variable because of the energy market.
My advice to everyone complaining, yes, customer service takes a while because people apparently don't understand how any electric company works in America and this is one of the largest ones for a good reason. ALWAYS CHOOSE FIXED RATE every single year to prevent inflation of the energy market affecting your area. Learn that your power lines, poles and original electric company dictates your service, power outages and when someone approaches you to help you with this, ask their help also if you don't understand energy deregulation.
You'd be surprised what you'd learn if you take the time to actually understand your own utilities. Stream has been great to me, it's been 49% cheaper than my original provider on certain months and cut my grandmother's bill from $301 to $151 on a January month. Most issues I see on here is ignorance which leads to anger which leads to misinformation. Being one of the largest electric providers in America, I can understand the wait time to speak to someone, that's just common sense. Most complaints seem to be not understanding how all electric companies work. Hopefully this puts insight into people who just don't get it. Many other alternative electric companies like to offer a price that seems good but it lasts 3-6 months and then bam it's way higher than the monopoly electric company you started with. Stream I trust in for its track record, growth, donations and the other services they're pushing out to stick it to the man in monopolization. Know your facts, people, do some research. Sorry you had issues but, again, to me... it's common sense that when you don't pay your bill, your original electric company shuts off your power, not the cheaper energy generator. If you choose a variable rate, it can spike just like how original monopoly electric company already does so keep yourself LOCKED IN A FIXED RATE. I have nothing bad to say, seems like a trend for those who may not understand what I learned. I've seen a company charge 16 cents a kWh and another 24 cents a kWh. Stream does not do this, never has and never will. My entire extended family has been quite happy learning this process and understanding the best tactics in the business. I'll be with Stream for life because they not only care about their customers over money, but they also donate to every single natural disaster that has taken place since their inception in 2005. Matching dollar for dollar for donations up to $25,000 to the American Red Cross for Superstorm Sandy and Hurricane Harvey just the same. That's the opposite of corruption in my opinion. To each their own but I advise learning how all electric companies work before saying it's a particular company. I also understand this company pays individuals for helping people, that I do admire.

My experience has been great! Im on a variable or flex plan for past year and my Bills have never been Cheaper in the 22 years Ive had my home. I think people are lying about billing because you still deal with your incumbent delivery provider regarding bills payments etc. you dont contact stream at all!

Overall, stream energy provides reliable service. They were great through out Hurrican Ike. We have signed up and locked our rate it was the best. Our 3 year contract is up and we are looking for the best rate, but even more importantly clean energy.

To me Stream seems like any other electric company. They all scare me ha ha. I've been with Stream for almost 2 years now. I haven't had any bad experiences yet except that they had to estimate my bill for the month that we had a hurricane which was pretty high...But, it worked out because then i didn't have to pay them for 2 months. Also, if you pay them late they charge you a fee...like any other But TXU would call threatening to cut the lights after 3 days! I've never had that with Stream. I'm a single mom so that's important.(and no, I don't do that very often, maybe once a year.) I see a lot of people are having issues when calling but I haven't had to call thank goodness. Most elect companies don't care about their customers once you are locked in so probably true. I rated Stream in the middle because i think they are average...not bad...just average. If anyone finds someone great please let me know :) So far I haven't had any reasons to switch.

5 to 7 days to process a bill is to long.

THE COMPANY SEEMS TO BE PRETTY GOOD, I HAVE NOT HAD ANY COMPLAINTS AS OF NOW. I THINK MY ORIGINAL CONTRACT IS EXPIRING AND I DO NOT WHAT IS OR WILL HAPPEN FROM THAT POINT

I was fortunate enough to sign up to Stream 3 years ago when they were advertising 11.6 cents and I haven't had a complaint at all. Based upon their new pricing structure, I will sign up again.

We had Stream Energy "Clean 'n Green" for the past
18 months. We signed up originally because of the
price. Everything went very well! No complaints
about any aspect. Once, we renewed our contract,
as the price at that renewal was still
competitive.

Now, they don't have competitive prices any more.
We're going to a lower-cost provider.

Stream is cheaper the TXU and Reliaent engery
and with out some of the fees they charge.

It is so funny to read the reviews. Notice how only people who have a problem write reviews. Just think McDonalds has served billions and has millions of complaints tens of thousands of law suits and haters world wide. The moral of the story is... you cant make everyone happy and some people will never be happy. I am happy with Stream. Just thought you should hear both sides of the story. Yes my rep did speak English, I was not on hold for 2 hours and if you pay your bill they dont shut it off. what a concept that someone would cut you off for not paying a bill... what a crock huh. (heavy sarcasm)Try not paying your car payment... see if they dont come take it back. Thats the way the world works people!

I am another customer who is actually writing to say something good. I switched from Txu charging me 13 cent a kwh, and I locked in with stream at 8cent numbers don't lie. So I have been very pleased with the price difference. I pay by bill on time so have no reason to deal with customer service or have my electric cut off. But like everything else everyones experiences are different.