Our Grading of National Grid

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National Grid Plan Summary

National Grid does not currently have any plans available on New York Energy Ratings.

We recommend plans from Public Power and Constellation instead.

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Customer Reviews of National Grid

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Most Recent National Grid Reviews  


National Grid
We have had no problems with our service so far. Bills are timely and clear. Service is consistent. Leslie from Brooklyn NY

National Grid was the easiest part of moving into a new place
Utility companies and other assorted connections tend to be made more complicated than they have to be. Nation Grid was clear, patient and gave me all the time I needed, rather than adding another source of stress to moving in. The experience with tham has been simple, without hassle, and I certainly wish all utility companies were more like national grid. from

Great service
This is really a great service ive never had any problems they always worked with me Lena from Buffalo


4-5 Star Reviews: 4 (40%)



National Grid

We have had no problems with our service so far. Bills are timely and clear. Service is consistent.

Leslie from Brooklyn, New York
February 22nd, 2017

Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
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3-4 Star Reviews: 1 (10%)



Cost of gas varies way too much

In March, 2017 the cost of gas supply was $ .5056 per therm. In March, 2018 the cost pf gas supply was $ .9364 per therm. Both of these were "peak months" and no international or domestic disasters affected the prices. The New England gas suppliers were previously accused of manipulating gas prices by creating artificial shortages. Since this is an 85% increase, who exactly is monitoring these prices for we consumers? Our pay certainly does not increase like this and NG must not be getting us the best price.

Gregg from Massachusetts
May 6th, 2018

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2-3 Star Reviews: 2 (20%)



Worst Customer Service Ever!

Customer service is terrible. Last time I called to question my bill, it took me nearly 20 minutes to get a live person. Very frustrating and makes me feel like they don't even care about their customers.

Blanca from Staten Island, New York
February 24th, 2017

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1-2 Star Reviews: 4 (40%)



"How we make our money!"

I called customer service because I didn't understand about the delivery service and supply service price. She sarcastically explained the delivery service was for the delivery and supply was for what I used .I asked how they could charge me more for delivery than what I used and her sarcastic reply was "THATS HOW WE MAKE OUR MONEY!" If I could have reached through the phone and slapped her I would have.

Debbie from Whitesboro, New York
March 13th, 2019

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National Grid News  


No applicable blogs have been written


National Grid FAQs  


Where can I order National Grid electricity?


National Grid does not have any electricity plans

Where can I order National Grid natural gas?


National Grid does not have any natural gas plans

What do customers think about National Grid?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average National Grid customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Recommended Electricity Plans  


All Electricity Plans  


Plan Name
Company
/
Rating
Length
Price
36 months
9.69¢ / kwh
24 months
9.29¢ / kwh
12 months
9.59¢ / kwh
12 Month Plan
12 months
9.59¢ / kwh
12 months
9.99¢ / kwh
24 months
8.99¢ / kwh
24 months
9.79¢ / kwh
  • Rates are for new customers only
  • 12 months
    9.29¢ / kwh
    12 months
    12.29¢ / kwh
    4 Month Plan
    4 months
    9.89¢ / kwh
    2 Year Price Protection
    24 months
    12.19¢ / kwh
    12 months
    9.59¢ / kwh
    24 months
    9.49¢ / kwh
    12 months
    9.79¢ / kwh
    Clean & Renewable Energy
    24 months
    9.69¢ / kwh