Our Grading of National Grid
Customer Reviews of National Grid
Most Recent National Grid Reviews
We have had no problems with our service so far. Bills are timely and clear. Service is consistent. — Leslie from Brooklyn NY
Utility companies and other assorted connections tend to be made more complicated than they have to be. Nation Grid was clear, patient and gave me all the time I needed, rather than adding another source of stress to moving in. The experience with tham has been simple, without hassle, and I certainly wish all utility companies were more like national grid. — from
This is really a great service ive never had any problems they always worked with me — Lena from Buffalo
4-5 Star Reviews: 4 (40%)
We have had no problems with our service so far. Bills are timely and clear. Service is consistent.
3-4 Star Reviews: 1 (10%)
In March, 2017 the cost of gas supply was $ .5056 per therm. In March, 2018 the cost pf gas supply was $ .9364 per therm. Both of these were "peak months" and no international or domestic disasters affected the prices. The New England gas suppliers were previously accused of manipulating gas prices by creating artificial shortages. Since this is an 85% increase, who exactly is monitoring these prices for we consumers? Our pay certainly does not increase like this and NG must not be getting us the best price.
2-3 Star Reviews: 2 (20%)
Customer service is terrible. Last time I called to question my bill, it took me nearly 20 minutes to get a live person. Very frustrating and makes me feel like they don't even care about their customers.
1-2 Star Reviews: 4 (40%)
I called customer service because I didn't understand about the delivery service and supply service price. She sarcastically explained the delivery service was for the delivery and supply was for what I used .I asked how they could charge me more for delivery than what I used and her sarcastic reply was "THATS HOW WE MAKE OUR MONEY!" If I could have reached through the phone and slapped her I would have.
National Grid News
National Grid FAQs
Where can I order National Grid electricity?
National Grid does not have any electricity plans
Where can I order National Grid natural gas?
National Grid does not have any natural gas plans
What do customers think about National Grid?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average National Grid customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.