About Orange & Rockland

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New York Energy Ratings Score:

( 2.6 / 5 )
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Orange & Rockland Customer Engagement

1   Reviews


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This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Orange & Rockland

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1 Reviews and Replies for Orange & Rockland

Worst customer service ever

(1.8 / 5)

  Have been without power for six days. Called o and r the lady on the phone was very unprofessional kept arguing with me that the electrian needs to check home first. I explained to her several times that he did and that was told to contact o and r to fix the problems. Needless to say the lady acted like if she was the electrician and that I was wrong and that had to contact the landlord and electrician. I did landlord sent out another electrician who came and said the same this no power to meter o and r has to come and do their job and fix the problem. Contacted o and r came two guys came both with attitude havent even seen the meter issue yet. Went to basement fixed the issue. The one of the guys threw some light thing in my hand and said give this to your electrician because he dont know what hes doing then ran out. I swear this was the worst customer service I have ever experienced and I will not forget it. You suck orange and Rockland not a satisfied customer. You get a big 0 from me.

Crystal wakefield
July 30th, 2018

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