How the Ratings Work

We aggregate data from multiple sources, including our customer reviews from various states, hourly energy rates, Public Service Commission complaint statistics, JD Power & Associates ratings, company standings with the Better Business Bureau, telephone and online surveys. We also take into account individual plan types, standard features offered by each electricity provider, account management features, customer rewards and incentive programs. Additionally, we test customer service wait times, order cycles, and dozens more data points to provide a comprehensive view of New York electricity and gas providers.

New York Energy Ratings recognizes that customers may use our site to justifiably complain about poor service and bad experiences with individual natural gas and electricity providers. However, our goal is not to be a complaint forum, but rather a community that takes many different aspects of a company into account in order to provide a balanced and fair overview to help benefit consumers.

New York Energy Ratings provides shoppers the opportunity to take an active hand in their deregulated energy markets. When customers rate, everyone wins.

Company	Ranking	Rating (0-5)	Stars
XOOM Energy	1	3.5
North American Power	2	3.5
Green Mountain Energy	3	3.44
Frontier Utilities	4	3.42
Direct Energy	5	3.34
Tomorrow Energy	6	3.32
Sperian Energy	7	3.32
Reliant	8	3.3
Constellation	9	3.3
Clearview Energy	10	3.15
Infinite Energy	11	3.1
IDT Energy	12	3.1
Town Square Energy	13	3.1
Veteran Energy	14	3.1
Spark Energy	15	2.95
Major Energy	16	2.85
Verde Energy	17	2.82
Abest Green Power	18	2.75
Viridian Energy	19	2.75
Just Energy	20	2.6
APG&E	21	2.47
Hudson Energy	22	2.41
Stream Energy	23	2.37
Think Energy	24	2.2
Ambit Energy	25	2.1
Inspire Energy	26	2
Kiwi Energy	27	0
Agway Energy Services	28	0
ENGIE	29	0
National Gas & Electric	30	0
Spring Power & Gas	31	0