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New York Energy Ratings Score:


( 3 / 5 )
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Oasis Energy Customer Engagement

5   Reviews

3   Replies

Response Rate:
60.00 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Oasis Energy







5 Reviews and 3 Replies for Oasis Energy


Be warned
(1.4 / 5)

  They were supposed to send me an email when my contract was up .they did not do this so for eight days in dec they charged me at 15% higher rate got a bill for 126.00 dollars! What nearve! They should have informed me and they didn't!! So i am a glutin for punishment so now i signed a 2 year deal! If they screw me on this i will drop there ass!!!!!

Benjamin laboy
December 27th, 2017

We apologize for your recent experience. We'd like to review your account to see what occurred. Can you please email us at officeofthepresident@oasisenergy.com? Thank you.

Oasis Energy Responds January 3rd, 2018
Billing and Account Management
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Inappropriate penalty
(1.4 / 5)

  Our contract expired on 7 Dec 17(rate was $.0828 per kwh) but our meter reading did not occur until 15 Dec 17. We did not renew our contract with OASIS as we were able to find a better rate elsewhere. We were charged $.159 per kwh for 8 days of electricity usage; in addition to paying a monthly charge. We cannot control when the meter is read but OASIS was quick to penalize us with a high rate for 8 days over our contract. Shame on you OASIS for this inappropriate action and ridiculous rate. Our electric bill from OASIS is $100.99. Breakdown as follows: 21 days(655.2 kwh)@$.0828=$54.25; 8 days(280.80kwh)@$.159=$44.65 plus a monthly charge of $2.09 for 8 days. We paid almost as much for 8 days of service as we did for 21. Please keep in mind the portion of our bill due PPL. Don't give this company the opportunity to rip you off. Run - don't walk away from OASIS!!!!!!

Dissattisfied Former Customer
December 19th, 2017

We are sorry to hear that you didn't renew with Oasis and you were charged a variable rate. We'd like to review your account to see if there was any way this negative experience could have been avoided. Can you please email us at officeofthepresident@oasisenergy.com? Thank you.

Oasis Energy Responds January 3rd, 2018
Billing and Account Management
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Their business model is to start you on a low rate then switch you to a very high variable rate, BEWARE
(2.6 / 5)

  The customer reps are always courteous and helpful but the company policy is to let your low initial rate expire and then charge you a very high variable rate. Any savings you may have gained by the lower rate is more than wiped out when you are on the very high rate for even a few days. And they charge you the full monthly fee if you go over by one day. The offered me to rebate the excess charges if I signed up again for another cycle. I fell for the trap again and am still waiting for the rebate. It is always 4 to 6 weeks processing. I have it on tape, the CR telling me they owe me $98 and the check i always in the mail. Its been 7 months. You've been warned.

no name
November 10th, 2017

Good Afternoon,

I would like to sincerely apologize that it has taken over 7 months to provide you with a rebate. Would you be able to send us an email at officeofthepresident@oasisenergy.com with your name and account number so that we can further review your account? We would like to investigate the status of your rebate. We look forward to hearing from you, best regards.

Oasis Energy Responds November 21st, 2017
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Pleasure to deal with
(5 / 5)

  Great company to deal with on any level, professional or otherwise. Customer service reps are nice and respectful and the company cares if their employees make mistakes and turn off the wrong customers.

Jason king
January 2nd, 2017

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Oasis Energy
(3.2 / 5)

  The service is acceptable, but others are all normal level compare to other suppliers.

David
January 1st, 2017

Billing and Account Management
Customer Service
How likely are you to recommend
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Updated: 02-18-2018
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