Cirro Energy -- Profile Analysis

Cirro Energy logo

Cirro Energy provides energy to over 150000 customers in Texas, and has expanded to offer electricity plans in New York and Pennsylvania.

All Cirro Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Best No Contract Plan
1 month
Variable Rate
10.99¢ / kwh
26.5% under market rate
Compared to the current ConEd - Zone J rate of 14.9600¢ / kwh
$0.00 monthly recurring charge
1 Month Intro Rate
1 month
Intro Rate
13.94¢ / kwh
6.8% under market rate
Compared to the current ConEd - Zone J rate of 14.9600¢ / kwh
$0.00 monthly recurring charge

Cirro Energy Plan Summary

Cirro Energy does not currently have any plans available on New York Energy Ratings.

We recommend plans from American Power & Gas and Kiwi Energy instead.

View Cirro Energy Plans

Customer Reviews of Cirro Energy

Reviews Overall

14th place
show/hide details


Read Reviews

Most Recent Cirro Energy Reviews  


Excellent, great company
I shopped around and discovered that TXU and Centerpoint have hidden cost that bring your bill up with unrealistic costs Jerry from Baytown TX

HONEST AND TRUE TO THEIR AGREEMENT
Five stars to Cirro Energy for Excellent Customer Service! I signed up for a flat rate electricity plan and it is unbelievably Great! From day one to the present I have been treated honestly, with care and concern by this company. My rate is as advertised and autopay is as agreed. Great Folks to deal with Great Price, Service with old school Integrity ! Thank you Cirro I Highly recommend your service. Roncha from Houston TX

Always Good Customer Service
Everything I talk to these people they are courteous, professional, attentive,, and the list goes on. I have Never experienced a rude individual. Even during the freeze when I know they had to be frustrated.... They just listen then respond. I have not once had to follow up on something they told me they would do. NOT ONCE!!! Do you know how rare this today. Most companies drill customer service about how fast t
you are to get them off the phone. If Cirro has this issue they do a great job of keeping it under wraps. I have never felt rushed or as if the CSR do not care. They are extremely thorough with their jobs for the most part. I love great customer service....
Thanks to all you for doing an outstanding job!!!
Amanda O. from Katy TX


4-5 Star Reviews: 41 (17%)



Excellent, great company

I shopped around and discovered that TXU and Centerpoint have hidden cost that bring your bill up with unrealistic costs

Jerry from Texas
March 6th, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 13 (6%)



Very good

very nice

abraham Samuel from Texas
September 10th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 22 (9%)



Lying has become a normal practice

I have been with Cirro for years now. When I first begun with Cirro the order rep told me something untrue. Cirro went back through the recorded conversations and found that the rep had indeed said what I told them she said. They honored what I was told. This time when I call to renew the rates were substantially higher I was told that I could go on Cirro's website and if at anytime during the contract I found a lower rate I could call and get that rate. Today I found a lower rate. I called to sign up for the lower rate and was told it was for new customers only. I needed to sign in to my account to see if there was a rate I could change to. I told them that was not what I was told. I asked them to listen to the conversation as they had before. They refused. You have a 5 yr contract they said and I have other people I need to talk to. Apparently lying has become excepted business practice for Cirro. I would love to be rid of them

Marty from Texas
March 3rd, 2023

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 124 (53%)



TERRIBLE EXPERIENCE - Zero Customer Sat

This company is inflexible and hard to work with. Anytime I tried to get assistance, I would explain my situation, then would be put on hold, only to be transferred 15 minutes later to talk to another person and have to explain everything over again. Then, this person would put me on hold until I finally get to a supervisor - Eric Martinez, who was utterly useless. Eventually changed service companies.

KHK from Texas
June 28th, 2023

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

Cirro Energy News  


No applicable blogs have been written




Recommended Suppliers: