Cirro Energy -- Profile Analysis

I have been with Cirro for 12 months; prior I was with Ambit for two years. I am pleased with ease of billing and account statements. At the time, it saved me money over prior provider. I may reluctantly change providers--renewal price is 10% higher that other REP.

We have been with Cirro for over two years and have had no problems with them at all. I can review past years energy consumption online, which was helpful when we put in a new air conditioning unit and windows. We tracked the usage and were able to see the difference. Soon after we switched we had made a payment arrangement that was like a small amount of the bill and then they divide the remaining balance into future bills, very nice! But if you do get a shut off or delinquent notice they wouldn't work with you until you had 3 months without a notice. As I said, that was over two years ago and things may have changed but we couldn't ask for a better electric company. Easy pay options, friendly customer service. I think this is a good company to use as long as you don't have a problem paying your bills on time.

I switched to Cirro after two other companies bumped my variable rates way up (Amigo and Gexa). I have had good experience with them. Billing has been on time and autopay set up easily. I was able to change to a lower rate (6-month) plan when my "variable" rate didn't come down. All in all, I have been satisfied.

Very happy with Cirro, recently renewed with them again when they offered a lower rate before I expired. TXU didn't do the same.

I am so happy I called Cirro. I was robbed by TXU for 6 years and was terrified when it was bill time. When my first year with Cirro was over I expected to have a higher rate, but to my surprise it was lower!! My rates with TXU were double compared to what I am paying now. It is so great not to be a nervous wreck around bill paying time.I will continue to spread the good word about Cirro.

After 2 years on 12 month plans, I am very happy with the service and rates. My usage varies from just over 1000 kw to just over 2000 kw per month. During the past year, my total bill divided by KWH used consistently comes in at just over 11 cents per KWH. The residential renewal rate they are offering is lower yet.

Have had this company for a year with no problems
at all.

I have been with this company for several years and the only complaint is that it's getting very expensive, lately I've gotten onto a V.R.P. (variable rate plan) and it has gotten atrocious; 13.4 this month. I'm needing to sign-up to something else, due to this being month to month, since I haven't a contract. They do have fairly long plans, but like I said earlier, prices are going up. Overall, a very reliable company. Very easy to contact the company, and the few issues I had were not a problem to resolve. Thanks!

I switched from TXU because my rates were steadily increasing. I was on a variable rate plan that coincided with natural gas prices rising to 11.1 before I couldn't take it anymore. I switched 4 months ago and could not be happier! I have saved $80.00 a month so far. Customer service has treated me great so far and I plan to stay with Cirro as long as possible. I honestly do not know why there are numerous negative reviews. My experiences have been positive.

We have been with Cirro Energy for at least 2 yrs now and have never
had a problem with billing. We had previously been with TXU and
Reliant and when we switched our bills went down by almost 75%. We
never have a bill that's $200 anymore. In the winter our bills are always
less than $100. We have never had any trouble with customer service
or billing. Every time our fixed rate plan is about to expire, we get
something in the mail that gives us a lower rate per KWH to continue
with them. The only thing I wish they did was offer bonuses for always
paying on time and being a loyal customer. I think one time our bill
was only $4 because we had always paid on time and been loyal but
that was only one time. It may be that we renewed for only 6 months
this last time. Would also like to see a bonus for referrals. I've
recommended Cirro to a few of my friends
and they are happy with their bills and service as well. Would also be

Everything is fine, just looking for a lower price.

Customer service is the name of the game at this company. In an age where customers are sent from one automated recording to another it was very refreshing to speak to an actual person who cared about my business from the get-go. There are a few companies out there with a slightly better rate (not many)but I'll probably be sticking with Cirro because of the way they treat me-With respect. Thanks, Cirro Energy.

If you pay your bills, aren't a deadbeat, and pay attention to the rules regarding renewal (which apply to all REPs) you shouldn't have any issues with Cirro. I've been a customer since January of 2010 at which time I switched from TXU and couldn't be happier. I've never had any billing issues and Cirro offers many payment options which I finally opted for the auto billing on my credit card. I've used the website numerous times without any issues and it is well orgranized and realiable. If you don't pay your bills in a timely manner there will be fees and penalties just like any other REP. For responsible customers I have no hesitation in recommending Cirro.

Cirro Energy best prices and coustomer service a real Texas co Thanks

Lowest bills ever. Easy to work with. Highly recommend.

We switched from TXU and we saved, the lowest bills ever received with TXU. I read all these reviews and it made me Leary of Cirro. Then I read a lot of the other companies and saw terrible reviews of them too, so I felt better. I gathered the competitors write the bad reports on each other. Genuine reports need to get to prospective buyers. I hope this is not true that they write on each other! But sure seems like a common thread of complaints. I do, however, believe Customer service is lacking and "I don 't care attitude"! Hopefully will change that.

Got my bill and was really upset and then when I called customer service after hours I was even more upset thinking from the reviews they wouldn't be able to help. However that wasn't the case the young lady I spoke to wad realy sweet and very helpful. The reason I had called was to find out what the high TDU price was all about. The young lady explained to me that the TDU charge in included in the price per qwh but that the bill just breaks it down. She went through everything with me and told me where to find the TDU pass through price per qwh on my contract and the meter reading fee. So come to find out she was right they just break it down the TDU for Oncor or Delivery charge is the pass through price times the kilowatts used and the meter reading fee. She was so understand and very patiencent and a great help. :)

i switched from TXU, because they just got more and more expensive. now my bill is half of what it was. ive never had a problem with my power delivery and ive never paid any hidden feas. i am currently in my second year and still no regrets.

I have had my Cirro Account for about 5 years now. After the first year they lowered by lock in (fixed rate) by quite a bit and I just renewed today at 8.4 Cents per KW. My mom has been with TXU for 20 years... they have never offered her a lower KW rate. I love Cirro and would never change companies. I read some of the comments regarding deferrals. I had a referral once and they explained that they would take that months bill and spread it out over 6 months. There were no surprizes. They did exactly that and what a lifesaver it was. I pay my bill online and I have never had a single problem with this company. They email me when it is time to renew and the website is very easy to navigate when deciding which plan I wish to choose. Hope this helps! PS I also love the fact that they offer a plan that is 100% renewable wind energy and it is very economical.

I have used Cirro Energy for nearly seven years. I've never had a problem and have always found their rates, even their renewal plans, to be some of the most reasonable and fair around.

I have been with them for 12 months and my contract will expire in a few days. I started shopping around because the rates with Cirro went up. I was paying 9.6 and now it went up to 11.0c. Looking at the reviews of other companies, I realized that paying the difference will be worth it. Other companies require you to use certain kw if not you get charged for it, others change the plan without letting you know even under a contract. I have never had to ask for an extension for paying my bill and I hope I will never have to, but Cirro doesn't charge you a late fee until 4 days after your bill is due, other companies will not give you even a day. I think after reading horrible stories I will stick with Cirro Energy.

I switched from Reliant, who I had been with for years, to Cirro Energy last year, at a 9.7 advertised rate. I saved over $1,100 in electric costs during 12 months over prior year's Reliant costs. Now it's time to renew and I'm researching, checking EFLs and company ratings. The current Cirro advertised rates (13.5, 11.1, and 10.6 respectively) appear to include a new "base" charge of $7.95 if your usage is less than 1000 kWh, which mine did for 7 of 12 months this past year. I'm not sure if that is calculated into the "between 500 and 1000" price or not, so I'm going to call them. Otherwise, I've been exceedingly happy with the cost and the service this past year. I'm in the CenterPoint Energy region, which, from what I understand, is the actual service provider (meter reading, troubleshooting, outtages, etc.) for ALL companies in that region regardless of who your energy provider is, so complaints in those categories are a moot point as far as I'm concerned....they're CenterPoint issues, not the energy providers.

I change to cirro when TXU screwed me.my mom is with cirro and also my brother and my friends.great company

Have been with Cirro for about 2 years & no problems. You get your Cash back Credit on your first bill. Really great rates with a cashback credit or a monthly bill credit.

Cirro Energy provides a good pricing plan with reliable service. The customer service representatives are friendly and respectful. We have been pleased with this electric provider!

We have CIRRO for years now and have been pleased thus far.

My account was with another company for 2 years - then Cirro as I understand it purchased all the accounts. The transition period was not so good...but they gave & I gave so we came to a good understanding. They keeped the rate I had with my old company as I checked mine was lower then theirs. So for the last three years I have asked for a better rate, standing on my own payment record, I pay what is due before the paper bill is sent out and I have never been late. Now coming up in late August-September my contract will come due again...I asked for a good rate again with longer terms and received a good rate again with them, as of this writing July 19, 2018 no one has the same rate. I asked on a rate based on 1500 kwh...some months we are over, some months we are lower so 1500 is a good to average on. As of this writing - I most likely will sign again with them. I read my bill on line by the 14th of every month and paid it rounding up to the next dollar. I have done this with what ever company for the last 40 years and I have a great track record. I pay by my bank. My bank sends them money - they do not draw it out from my account - no one does that at all. I not work the heacke at all.

Title says it.

This company offers me an amazing rate, I heard about the simply flat plan on the radio and was thinking, that sounds way too good to be true, the monthly rate must be ridiculous, right? WRONG... the rate was great! I went online just to see and signed up immediately, they only charged me $5 more than the base price (what my previous electric company charged before any usage) for my previous electric company! What?! Hopefully there won't be a dramatic price hike when it comes to renewal, but I have been thrilled with Cirro thus far.

After my twelve months were up rates had dropped for our area, and instead of just switching after having done my homework, I called them and attempted to negotiate a reasonable fixed rate to stay w/them another year. They were great.

I've been with them for a year and just signed up for a second year best rates around. My bill has never been lower.

Easy to sign up, accepted my CC for billing and not one problem so far.

Easy transition - great monthly average program, used 2nd month of service!

bery good

very nice

After being very concerned with a possible upcoming increase in my bill because of the snow event in Texas, I called Cirro and was told by the rep that, since we were on a contract with them, there would be no increase! She was fantastic at explaining how it works. I even signed a new contract and am very pleased with it! It's a great company!

An account was fraudulently opened with my personal information and I contacted customer service agent Maria and was treated with with the utmost respect. She immediately iniciated a Fraud Claim and began the process to have this delinquent account removed from collection status.
She listened to my concerns & made me feel confident that a swift resolution would follow with Fraud Claim Division. I hope they are as professional and thorough.
* Wonderful to speak to a real human being without 1st fighting an automated answering machine to deal with my real problem.

Everything I talk to these people they are courteous, professional, attentive,, and the list goes on. I have Never experienced a rude individual. Even during the freeze when I know they had to be frustrated.... They just listen then respond. I have not once had to follow up on something they told me they would do. NOT ONCE!!! Do you know how rare this today. Most companies drill customer service about how fast t
you are to get them off the phone. If Cirro has this issue they do a great job of keeping it under wraps. I have never felt rushed or as if the CSR do not care. They are extremely thorough with their jobs for the most part. I love great customer service....
Thanks to all you for doing an outstanding job!!!

Five stars to Cirro Energy for Excellent Customer Service! I signed up for a flat rate electricity plan and it is unbelievably Great! From day one to the present I have been treated honestly, with care and concern by this company. My rate is as advertised and autopay is as agreed. Great Folks to deal with Great Price, Service with old school Integrity ! Thank you Cirro I Highly recommend your service.

I ejoyed Simple Power while I had it, however, they were purchased by Cirro Energy and my rates just jumped. My bills have been higher than ever. I am on the phone with them at the moment to inquire about their rates. The customer service does seem fine, but for the price, I will be trying somone new.

I have had CIrro for about 2 years. They seem ok. The website isn't great- but it serves it's purpose. Rates seem to be going up every time I renew though. There are a lot of energy companies with lower rates now- but I'm comfortable where I am. Not sure I will move- but might.

No problems.. no complaints.. have increased
their rates..

I have been with this company for several years and the only complaint is that it's getting very expensive, lately I've gotten onto a V.R.P. (variable rate plan) and it has gotten atrocious; 13.4 this month. I'm needing to sign-up to something else, due to this being month to month, since I haven't a contract. They do have fairly long plans, but like I said earlier, prices are going up. Overall, a very reliable company. Very easy to contact the company, and the few issues I had were not a problem to resolve. Thanks!

My acct with Kinetic Energy dissolved into Cirro
Energy with no problems. The changeover was
seamless.
Would definitely recommend.

No problems with a three month fixed plan.
Simple and straight forward ordering.
Never needed the customer service.
Just wish the follow on rate was as competitive as the plan now expiring.

My experience with Cirro was that it had decent customer service and decent rates if you do not consider fees. It clearly price-gouges with a $10.95 meter reading fee. Electricity meters are read electronically, and we have had to pay extra for the smart meters. So there should be no fee whatsoever. However, a pass through charge is allowed but it is only $3 per month. Cirro charged $11 and lies and claims it is charged by everyone.

It charges are high for a low usage customer, therefore, I rescinded my contract as allowed. May be more affordable for high-usage customers.

Actually have been very pleased since switching to Cirro. I am one that does not pay close attention to renewal dates but they have always emailed us and sent a snailmail letter. When I neglected to renew they had a modest increase (.05/kwh), but did not gouge us like the horror stories i hear about T%U and Re@$*nt, the latter raised my brothers from .10 to .15/kwh when he neglected to renew. No shady dealings here, no tricks, just selling power. At least they have an after hours customer service line. Customer service is about as good as with most power companies. The important thing to me is that they are fair and they do not employ any underhanded tactics at all.

Cirro isn't the best provider, but then again we're talking energy companies here. I've never really had a problem with them. However, I'm not renewing with them due to rates. You can find cheaper elsewhere.

It took them 2 months to get me converted all because of their independent contracter vetting experience. They don't call u back in a timely manner and when the call u they don't let a message.

Had a bad start w/their independent vetting agency on sign up, and they are aware, however if your a responsible payer (no excuses for not watching your finances) they have been great to both my neighbor and myself. They came through on a difficult circumstance where my neighbor was scammed by Smart Energy, while she was a contracted Cirro customer, and they came through w/flying colors. She is still w/Cirro now.

I have multiple properties with Cirro, and have been with them for a number of years. One problem after another. I used to pay bills in advance, due to inconsistency with income, but they could not register the advance payments correctly. It took over a year of calling every month reminding them I paid in advance. Then I noticed payments were registering over a week after reciept. They told me repeatedly that it took them a few days to register my payments, once they received them. Now I am told that there are no extensions for late payments. (I ask for two days, since I was in the hospital and mailed check afterwards - to allow the check to get there). I ask three times for a supervisor, to be told supervisors were not available right now. After fourth request, another person on line, but while she claimed to be the supervisor, she did not come across as one and spoke in a mediocre manner to the situation. I ended up having to pay again, knowing it could cause a problem in over payment, once again. I am fed up with the indifference of their customer service and have practice patience for too long. The only time I get quality service is when it is time to renew my contract. I tolerated it during the growing pains of the company, but it is getting worse. I am now searching for a company who wants my business. Evidently Cirro is doing so well, they do not need my mine. .

My experience with Cirro was that it had decent customer service and decent rates if you do not consider fees. It clearly price-gouges with a $10.95 meter reading fee. Electricity meters are read electronically, and we have had to pay extra for the smart meters. So there should be no fee whatsoever. However, a pass through charge is allowed but it is only $3 per month. Cirro charged $11 and lies and claims it is charged by everyone.

It charges are high for a low usage customer, therefore, I rescinded my contract as allowed. May be more affordable for high-usage customers.

After 2 years of paying your bills on time via automatic draft and send your last bill to a debt collector RGS before the due date has arrived and before they make the draft to your account.
Next thing you have paid all bills on time and you get a letter from these dorks at RGS asking for more $$ from you for your Circus account.
Not a very nice practice from both Cirro and the Debt collector

I have not had any real big issues Cirro. I went with them because they had a reasonable rate. NRG buys them and of course, now they are raising the rates. NRG has to be able to pay for all the sign advertising changes from Reliant. What an idiotic name change anyway......

This company is the most unorganized company ever. They sent me a $760 refund check which they owed and then turned around and did not honor it. Since the check was issued through Chase which was my bank, the bank tried contacting them to resolve. Cirro did not contact the bank back and only called chase back 2 weeks later when I informed Cirro that I received late fees and return check fees from many of my creditors. It is 1 month since the check has been issued and I still have not received my $760.

All, my contract came up for renewal. I received a bill at the higher rate. I called and asked them for the new rate plan and they said to call back in a week since their system was down. They said my balance was $0 even though I had a bill from them in my hand for almost $300 (at the higher new rate, of course). I called back after 2 weeks and got the same answer: system down, call back in a week, they can't do anything for me. WTF! If you are an investor, recommend you dump their stock.

When Cirro was bought out by NRG, my nightmare began. Though the letter informing me of the buyout said I need "take no action," my account number was changed. My October payment made online disappeared. I, of course, have no check to prove payment. After talking to 7 different people in billing, they still are threatening to turn off my power again. It was already turned off in December. It is January 27, more than three months after the problem began. Today I spoke to a supervisor. We'll see if anything changes. I would not recommend Cirro to anyone.

Cirro screwed my account payment and then penalized me for their mistake. Thank God only have two months left with contract. Currently shopping for new electric company.

Cirro has some very questionable practices when posting payments to customer accounts.
We pay our bill through our bank and we schedule for it to be paid on the "pay by" date on the bill. Our bank shows our payment was delivered on time. Cirro attempted to charge a late fee because they didn't post the payment until three days later!! Their customer service folks at first refused to remove the $9.65 late fee. After further discussion they removed the late fee but admonished us to pay our bill earlier to avoid future late fees.. So, let's see if I have this right, If we pay our bill on the due date I'm late because Cirro can't post their accounts until three days later. So it's our problem they can't do their work in a timely manner. It's our problem they don't understand that they should post the account to the day funds are received not the day they get around to posting it.
Terrible accoiunting practices and very poor customer service. Oh, and what's up with customer service folks speaking very poor English.

no renewal offer or notice received; month-to-month rate almost double, when contacted, company offered only some credit. renewal rate is fair but past rates TOO HIGH. not very friendly retention staff. at the outset alo, orginal sign up rate was attempted to be bumped up, so i am not sure of this company service..

Cirro cut off our energy one Sunday when we were not at home. Bye to a refrigerator load of food. Put the balance on a credit card to reestalish service. Checked my records and we were not only current but overpaid by about $200. Two of our checks were cashed but not credited to our account. It took about a month after sending a picture of the fronts and backs of checks for them to be credited.

To avoid a repeat, I put the account on autopay (bill to credit card). Today I received notice of an overdue bill (not billed to autopay). I emailed for an explanation. Received a request for more info and a non-existent email address to which to reply. Pnoed them and was told I had only today set up autopay (I logged in to make sure I had it with a correct credit card number.)

My wife my well be right that we should switch to a provider with reasonable business practices. Cirro may have cheap rates but the savings is rapidly eaten up by refrigerators full of bad food.

As soon as I joined they had an issue with my credit card, and kept trying to reprocess a bill for $77. After two failures they hit me with - "we cannot accept any credit card payments from you for at leas 6 months." My credit score is >800 and I've used Cirro service in prior years. This has been such a hassle.

Was switched to Cirro after they apparently took over Source Power. They never send me an actual bill just a notice they are going to disconnect if I don't pay. Web site is not very user friendly. I thought I was signed up for automatic payments but apparently there were several steps involved besides providing banking information. Last company provided weekly info about my usage and I never once had a billing problem with them. To bad I just renewed before Cirro took over. Guess I'm stuck with them for a year.

Used for over a year. High rates, poor customer service. When I took the line they charged me $ 200 as deposit. I have disconnected the service in August, 2017 and yet to receive my deposit money. Called few times they say they have send a check. But I have not received anything.

It took them 2 months to get me converted all because of their independent contracter vetting experience. They don't call u back in a timely manner and when the call u they don't let a message.

When I got my first bill with Cirro I couldn't believe they were charging me an electricity delivery charge that almost equaled my electricity charges. The next month it was the same and the month after that. I changed electric companies quick after that last bill. All the other companies I spoke with pass along some of the delivery charges but not almost doubling your bill.

Month after month Cirro Energy sends out late notices when in fact the payment are received several days before the due date. It appears they either don't log the payments when they are received, or they don't deposit the payment until after the due date in order to illegally charge late fees.

My account is on auto-pay and they debit my account. whenever they feel like it, but usually, at the end of the month. I recently had to change my bank card and when I go online to change the card info. it won't let me. I called several times and nobody ever picks up. I must be the only person in the world whose email starts with a number because it highlights my email and I can't get in. Cirro doesn't even have an app to download. How archaic is that? So, one of their geniuses emailed me 23 times on the 9th because apparently they want to debit my account on the 10th, and, of course, that didn't go through. Talk about being pissed off. I might just have to change providers bc of this. Too bad. SO SAD. UNBELIEVABLE!! What a nightmare.

I liked the billing , but I canceled the service and got another bill . I call billing they told me it was my finial bill. I never heard anything more , and then I get a letter from collection company . I called Cirro billing and was told it was for the next month that I did not live there for . I was also told I owed nothing else . I had to pay it , and I am a widow now I have that on my record . So the house I lost had two electrical companies for one month. I was lied to that I payed my final bill .

the "lock rate" fixed rate plan is actually a variable rate based on TDSP
rate. SOOOO...you can not say you got a fixed rate. other than that...bills
always showed up on time! Can't see that they have any other function.

This particular electric companies rates, have increased in the last 4 mos without explanation. When you call to ask the Customer service reps what is going on they just tell you "your kilowatt usage has increased. It's a horrible company.

Cirro Energy provides really poor customer service. I thought TXU was the worst, but I was wrong. At least TXU knows how to bill you properly. Even though I have had autopay activated with Cirro for over 15 months, they still for some reason bill me late charges routinely? and send me 7 day disconnect warnigns for non-payment about every 3 months? WTF? Stay away from Cirro.

Company uses deceptive selling practices. Quotes a rate then adds as many additional charges as possible to it. My average cost has been $.30 per KW since signing with them. Customer Service has been about the norm. Billing has been a little wierd from time to time. Bills come late, don't get one for 45 days get 13 bills in one year. Will cut off power even after giving your a payment confirmation number on a cash payment.

they never mentioned a electricity delivery charg. ei... 76.00 of electricity comes with a 36.00 delivery charge. I also recd my bill late every month. avoid.

I would not recommend Cirro Energy. Although their rates are seemingly low, (I was never sure why we did not get the promotional rate on all our bills), their billing procedures and customer service are really poor. I have had to call them almost every month to correct errors. They say they are corrected but they reappear the next month. I got different answers from different CSRs; they don't seem to know their facts very well, and are not well trained. For some of them English is obviously not their first language. I finally had to get with a supervisor to try to get it all fixed, which took about three weeks. She never did call me back, I had to call her again, and my latest bill was still wrong! I am not calling them this time, I'll just pay the incorrect bill and I will switch providers when my contract expires. My advice is to avoid Cirro and go with another provider, even if their rate is a little higher.

Switched to Cirro a year ago for a better rate, .135 to .10. Got a letter informing my contract was about to expire and they were offering a new special offer rate of .091 which was slightly higher than their .089 EFL rate on the internet. So I called to see what they were offering. After discussion with Service Rep. he quoted a rate of .083 which I accepted in a heart beat. A few days later I received my new contract with the EFL indicating my new rate at 1000kWh usage at .089. After doing some math, I determined that the $5.85 TDU Pass-through Customer Meter Charge was not included in the .083 quote. Even the .083 quote is incorrect, when you factor out the TDU Pass-Through charge the rate is .0836. I talked to customer service and a supervisor who stated she would listen to the recorded acceptance called and call me back. Did not happen, so I canceled the contract with in the 3 day grace period and had it documented by e-mail to cover any question as to my rejection date.

I signed up for CIRRO service and found the billing to poor at best - sometime receiving as many as 9 bills in a single month. The gotcha is cancelling the service as they charged me $597.00 to cancel the service of which I refused to pay. They have sent my failure to pay this fee to a collection company where they lie that you didn't pay your bill. they never say it was excessive fees. Avoid this company at all cost

I had been with Simple Power for two years, Wonderful company, low rates, a simple billing and automatic credit card payment system, an understandable bill with everything bundled in to one total.

Every month my bill consisted of Kwh used times rate(.091) equalling amount owed plus taxes of $1.50 to $2.00 or so.

Then I get a letter saying Cirro has bought the company. Went to the web to check out their Terms of Service and Electricity Facts Label. Incomprehensible. Phoned them and after half an hour was little the wiser.

I THINK that if I stay with them after my Simple Power contract expires I'll get a rate of .0856 per Kwh and a bill like this:

Usage + $5.25 Base Charge + TDU pass thru or whatever of $5.87 + Taxes.

I checked how this would compare to an old Simple Power bill using 475 Kwh.

Simple Power $45.09
Cirro $53.17

PS: I also checked out TXU, Reliant and about 10 other providers. Even more incomprehensible than Cirro. TXU and Reliant terrible.

The first two years they were great, but the last few months they have stopped sending the bills out. We just get termination notices with no warning. We expedited a payment from our bank and they claimed they never recieved it even when the bank says they did. Naturally they then charge us extra. Stay away, they are becoming scam artist.

Watch out here. Was with Simple power Great Company but guess they had problems. Anyway I have received 3 bills in June. One with $0.00 balance. 2nd with $5.00 balance and the 3rd with a $140.00 balance. On the last bill it said the 5.00 bill was already past due. But, the bill due date is the 27th its only the 22nd. Call them and yes they already received my 5.00 payment but why does it say its past due and you have added it to my new bill.CSR did not know why and would take this to a supervisor. This sounds like I'm going to have a Billing Nightmare if I stay. I will be switching, hope I can find another Simple Power. Also, they don't except electronic fund tranfer from your bank so be prepared to mail paper checks again or pay them over there website.

I had Simple Power for the last two years and was completely satisfied with
their service. Since Simple Power was purchased by Cirro my bill has jumped
from 100 dollars to 250- 300 dollars!! The first month of service with Cirro I
received three different bills each statement increasing in price. After calling to
try to find out the reason for the increase I hung up still clueless in what was
going on. I am switching as soon as my contract is over. I DON'T recommend
them to anyone.

The price is GREAT! However, costomer service needs an attitude adjustment. I transfered my service to a new address and shortly after called to switch credit cards on my auto draft account. 2 months after the card switch I recieved disconnection letters because the account is being charged to the canceled card. When I called to figure it out I was transfered to what seemed like a superviser. She was short and snobby in her explaination of what happened and when asked, for the third time, why my credit card had'nt been switched like I'd requested, her answer was "Look its not writen in here that you switched it." My response was "then how could I have been charged the final amount on my previous address if the card wasnt switched?" She had no answer and told me I had until the 2nd to pay the balance. And then "Have a nice day" Click NEVER ONCE did I get an apology. If the people answering phones represent your company then my opinion of your company is RUDE, quetto and uneducated.

They bought a good company we never had trouble with and we have had nothing but complaints about Cirro. Bad customer management and no customer service.

I was switched from Kinetic to Cirro and was told in writing that I had to do nothing and my contract would remain in place. I just happened to logon yesterday to change my form of payment and it said my contract had expired even though I just renewed with Kinetic in January (also have a 12 month contract in writing from Kinetic). Cirro put me on month to month with no notice, so my bill is now much higher AND they did not continue average billing as I had with Kinetic. When I called, I got nowhere as the rude C/S person Jessica basically said it was Kinetics fault and there was nothing she could do. Asked for a Supervisor and of course, there was nobody available. I have filed a complaint with the BBB, but I am sure that will go nowhere. They are crooks...stay away!

I switched from this company and they promptly sent my account to Collections without making any attempt to reach me. Even their C/S agreed they lack business best practices
Please avoid this company

upon signing with cirro I was told there was not a TDU delivery charge, just their rate per KWH. Then upon receiving my first bill they put the TDU charge double the amount of the electric charge. When I asked for them to pull up the recorded conversation. I was told they wont pull those up unless legal action is taken.
and if I break contract I will have to pay each months remaining delivery charges......Do not use cirro......

Very bad customer service. I had cirro at my old address and transferred them to my new one. They never sent me a reconnection fee notice and they sent a disconnection notice 2 days before they want to disconnect. They have horrible customer service and have BAD record keeping! I'm definitely switching!!!!

The worst service ever! We started getting weird bills that didn't make sense. We paid all our bills on time, even when we got a bill that said they owed us money! We knew better and since we were using balanced billing we sent our payment in just the same. Then we got a disconnect letter, even though we were paid in full. That was the last straw, we dropped them! Stay away from these guys, they don't know their heads from their bottoms.

After specifically asking Cirro to start my service on a certain date, they started it the FOLLOWING DAY!
This caused my old provider to charge me a $200 "early termination" fee. Needless to say, I canceled the Cirro agreement.

Cirro's customer service really sucks.

Customer service rude and not helpful or forthcoming even when you are clear about what you need and wanting to know what the next step is. Was told to call Oncor myself. Oncor tells me what the next step is and that CIrro has to send the reconnect order. I call Cirro back to verify that my reconnect order was sent since 1st customer service rep did not mention it. Second customer service rep verifies that the reconnect order is automatic and was sent. Smart meters don't take long once Oncor gets the order. He basically told me what the 1st rep should have said and what the Onocr rep actually did say. Cirro rep even puts an expedite on it for an additional fee, of course. I wait 2 1/2 hrs call Oncor to verify if they have received the order yet from Cirro. No nothing. So much for expedite! Oncor says I should call Cirro back and stay on them. I call Cirro back. Bounce through the IVR. Every "rep" I speak to has limited to no access to my information and doesn't know why the order has not gone over to Oncor yet. The advertised "24 hrs" Customer Service center closes at 8PM. "You can call back in the morning 730AM. I'm just the payment processing center and can't help you. Sorry I have seen this happen before where the customer has a current a account and yet no services for days." UNACCEPTABLE Cirro! I will be taking my business elsewhere. DO NOT USE Cirro as a service provider! Poor service, incompetence, the run around and lies is what you'll get. Their own payment processing people even admit to Cirro's failings and incompetence when it comes to customer service. Piss Poor!

I have just experienced the worst experience with a business in my lifetime with Cirro energy.

Their standard business practice is to not send final bills to exiting customers. Your only notice of an outstanding balance will be an unpleasant contact from ProCollect, the collections agency which serves as Cirro's accomplice in ruining your credit.

Avoid this energy company at all costs.

I recently switched to a new carrier. As soon as I made the switch, I received the highest electric bill I have ever been billed for. Coincidence? They are a horrible company to deal with. I will pay a higher price with someone else an avoid Cirro at all costs.

I am a new customer of Cirro and i ALREADY hate their service. First of all my lights have been cut off twice, due to non payment. the first payment,came in, the day they cut light off ( how convient for them) The second time my service was interrupted, I had a death in the family and was off paying a payment plan that was set up because the first check that was sent to them was lost, but after making the payment i found out they did receive the payment just posted it to a wrong acct. I hope that they resolve all their issues and i hope that i can get my over payment back. i don't need them to just credit my account. Alod they are making me research the history although i have did my part. Cirro I REALLY HATE YOUR SERVICE...PLEASE LET ME OUT!!!!

The customer service for this company is a complete joke. I had automated billing and when my card expired I called them a month in advance to notify them of my change in payment with my new card. They did not make record of this change so I called back the next month and gave them the new payment information again, then it happened the next month and the next!!! Then when I submited my final payment they charged it to the wrong card AGAIN and sent me to a collections agency. This is the worst run company ever, I willl never recommend their services to anyone.

This tired company will double charge your account and then refuse to give you back the money they stole. I do not recommend this company to anyone. I've had their service for three years and each successive year issues with them have become more numerous. Save yourself a few headaches and go somewhere else. I have never felt the urge to leave a negative review about any company, but this place inspired he yo doll out to warm others of the BS you will experience as their customer.

Customer NO+Service is what I have experienced. Today I was on hold for about an hour, finally getting someone to answer, and then being told that customer service was closed today. (Monday) I asked why? The lady said she didn't know, she was just helping out. This is insane. My rate is higher than I agreed to. They have the rate printed in super small print on the bill. Can't wait to dump this rip-off company. I am only locked in till June 10. I wish there was an electric company that I could walk in, ask questions and pay my bill. I am so aggravated!

They turned my power off and said I didnt make a payment. I had, after I paid it over the phone, I found they had cashed my check. I called back to say you double charged me and I want a refund. The email was a joke. Client services stink. The response was you have a payment due in two weeks so we'll keep the payment. Then said my 25 dollar creit would go towards shut off fee. I wasnt late so why should I pay this! Im swithing. Never going back!

I would never recommend this company to anyone. If you have an issue good luck working with their worthless customer service department. Please do not sign up with them regardless of the pricing.

Company Service is non-existent. If you call before 9:00 a.m. or after 6:00 p.m. (i.e. when you can call because you work!!), all you get is a call center that can offer no customer service, reads from a script and insists there is no supervisor on duty to assist, after incompetence is clear with the rep you are talking to. If you set up auto-pay and there is a problem with the card because it expired, or you had to cancel because of fraudulent activity in connection with the card, they don't notify you - they disconnect without proper notification of intent to disconnect. Sick of their lack of service!!!!!!

They turned my power off over Labor Day Weekend. No remorse, no regard to the fact it was a three-day weekend. I will admit I was at fault...missed the payment deadline by two days. My bad. But Labor Day Weekend? Really folks...and someone told me, I have not confirmed this, but apparently they can't even do that sort of thing if the temperature is over 80degrees. Either way...if you can't help a person out like that then no thanks.

This company is the most unorganized company ever. They sent me a $760 refund check which they owed and then turned around and did not honor it. Since the check was issued through Chase which was my bank, the bank tried contacting them to resolve. Cirro did not contact the bank back and only called chase back 2 weeks later when I informed Cirro that I received late fees and return check fees from many of my creditors. It is 1 month since the check has been issued and I still have not received my $760.

I cant wait until my contract is up with Cirro, I have never had worse customer service. After months of trying to get them to take care of recurring payment problems, they still turned our power off at 6:30 am with no way of being able to turn it on until after 9, on top of leaving me on hold for over an hour. Once I finally got a hold of someone she would not listen to the problem. I felt I got nowhere on fixing my concerns.

worst company ever!!!!!! went out of contract and am paying .20KWH

I had a great experience with Simple Energy. Cirro bought them and this was a decent experience until they were purchased by another bigger electric company. I locked in a year and then lock in rates were not attractive for this year...so left to market rate. Bills more than doubled. Previous summer I used more energy and bill was...half the price. About 15 cents a kilowatt hour. I called and asked why they did not charge me the current market rate..why this inflated value -- no answer. (Silence on their end). When I asked what their best - lowest lock in rate/contract was. They cited me a horrible rate -- worse than what was available online through their website. When I called them out on it..they said yes -- we have that. They prompted replied with a worse offer as a counter to the "best deal". When I replied with why they did not give me the Lowest rate initially -- they failed to respond. They eventually replied -- would you like to sign up for the 2 year (bad rate they first shared with me). I told them they failed to address why they took advantage of me in the month to month plan, and then would not share with me the lowest rate when requested -- and that I would be switching companies. A week later -- my online profile with that company was deleted...I will have to most likely wait for the bill in the mail and pay it manually.. I was never rude with them. Never paid late. I just wanted to know why I would pay much more than the market rate.. then if it was worth locking in..what could they offer me. I feel the change in management has led them to some foul practices. I would not..would not use them. There are better rates with better service. I signed up with Bounce for month to month...promo rate is 5.6cents. I called them about the market rate.and they said it varies..but did not expect it to vary too much from 8-10 cents in the next month. I have never left a utility complaint before ..but I wanted others to hear this -- it may save you a $300 bill.

Horrible Customer Service. To make a long story short I was calling to set up new service and the customer rep actually told me she was to busy and didnt have time to go over their cheapest plan rate available. She said they have lots of different plans and could give me the plan they are trying to push to everyone but did not have time to go through each plan and figure out which one has the lowest rate. Unbelievable. I manage about 100 homes and 3 business and changing my provider for all of them. Upper management really needs to figure out who there best customers are and stop jerking them around. I will never recommend anyone to cirro. I will go out of my way to make sure everyone knows how poor of a company they run.

I've been very happy with Cirro Energy for several years. My contract was up for renewal in November, so I tried to renew in October. The site wouldn't work, so the CSR told me to wait about two weeks until the system conversion was done. I renewed on October 18, 2014, and received a confirming e-mail. As of December 1, my contract shows to have expired, my renewal seems to have never happened, and now I am being billed at the market rate. I was just on hold for 30 minutes, only to be told they would have to put my account in investigation mode, and it would take another billing cycle for them to call me back. So far, the NRG sale has Cirro totally screwed up.....

As a preamble, I have been a Cirro customer for years and have an excellent credit rating. Cirro's bill has a due date of the end of the month and if it is paid one day late, you receive a cutoff notice and additional late charges. Over the years, this bill has been missed just because we normally don't pay bills at the end of the month. We requested that the due date be changed to the first of the month.

Seems like a simple request that should make everyone happy. They would get paid on schedule and we would not over look the bill. After being refused twice by their front line customer service. I requested a supervisor, who agreed to change the due day. Within a hour I got a call that this could not be done despite the supervisor's agreement, because of my poor payment history. Never mind that they have always been paid within a few days of their due date and I have been a customer more than 6 years.

So the only question now, is do I quit now or way 6 months until my contract is up.

When Cirro was bought out by NRG, my nightmare began. Though the letter informing me of the buyout said I need "take no action," my account number was changed. My October payment made online disappeared. I, of course, have no check to prove payment. After talking to 7 different people in billing, they still are threatening to turn off my power again. It was already turned off in December. It is January 27, more than three months after the problem began. Today I spoke to a supervisor. We'll see if anything changes. I would not recommend Cirro to anyone.