The best review categories for Green Mountain Energy are their customer service, rated at 3.2 out of 5, and their plans and pricing, rated at 3.1 of 5.
  — RonCast
min5
 Cost chart was an eye-opener as green mountain energy occupied spots 2,3,4 regarding electricity costs. My bill is about 30% cheaper - NOW, since swit... 

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min5

 Cost chart was an eye-opener as green mountain energy occupied spots 2,3,4 regarding electricity costs. My bill is about 30% cheaper - NOW, since switching to GME!!! I was motivated when TXU Energy was going to "change" electric rates GIVING ONLY ONE MONTHS Notice. Switching to GME Has proven to be a WISE Decision. 
Green Mountain Energy responds August 17th, 2018:
Thank you for your great review! We are here if you need us.


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  — Carol
Disappointed with Green Mountain
 I have been with green mountain for a few years. When my plan expired, I received no notice. I just received a $425 + electric bill! I called custo... 

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Disappointed with Green Mountain

 I have been with green mountain for a few years. When my plan expired, I received no notice. I just received a $425 + electric bill! I called customer service and the man told me my kilowatt price and he didnt seemed at all concerned to keep my business! I asked him flat out, do you want to keep my business. He was quiet didnt say yes. So I went to choose another provider. I went with TriEagle! I already have received notification from them that they will notify me before my plan changes! Wow! Im already impressed! Heres hoping for a good relationship with TriEagle! 

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  — Robert
Shut off and shut out.
 Ive had gmp for years and despite being vigilant in the past with my energy consumption my bills are off the charts high. I have a small 1 bedroom apa... 

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Shut off and shut out.

 Ive had gmp for years and despite being vigilant in the past with my energy consumption my bills are off the charts high. I have a small 1 bedroom apartment and my bill this winter was 350 a month!! I had a gf that paid the bill i oaid all other bills. She left me with a thousand dolllar bill in March. I paid 640 in 6 weeks and got 2 more high bills putting me almost back where i was in March. I got disconnected a week ago cause i coukdnt keep up with such a high bill. I was met with a tough crap response to fact i have a 15 month old and 4 year old living with me. I called around for non existent assistance and had a state run agency advocate for me explaining my situation and that id pay in 2 weeks and they wouldn't budge. All my food has gone bad. I live by candlelight and flashlights and its not fun. Im extremely dissapointed they are so uncooperative and insensitive. If there was another company i could go with i would. Ive always had issues with gmp. They could never explain why my bill is always so high for so many years. 

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Customer Review Summary

5 Star Reviews
 
8%
4 Star Reviews
 
12%
3 Star Reviews
 
7%
2 Star Reviews
 
10%
1 Star Reviews
 
63%
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  — Rickey Allen
Long-Time Customer
 I don't understand this rating, my experience with Green Mtn has been fantastic! I have used them for many year & have been very happy. I would highly... 

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Long-Time Customer

 I don't understand this rating, my experience with Green Mtn has been fantastic! I have used them for many year & have been very happy. I would highly recomend you give them a try because sometime review are just not correct. Thanks, Rickey Allen 

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36 Month Electricity Plan - NYC


7.8¢
per kWh
36
month term
more info

36 Month Electricity Plan - NYC


Plan Info
Term Length :  36 months
Plan Type :  nonrenewable
Early Termination Fee :  $100
Monthly Recurring Charge :  $0.00

Documents
Disclosure Statement
Consumer Bill of Rights
Information Release Authorization

Pricing
Rate @ 2,000 kWh :  7.79¢
Rate @ 1,000 kWh :  7.79¢
Rate @ 500 kWh :  7.79¢




  — Joseph
Good service

 Good service 

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Good service

 Good service 

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This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Green Mountain Energy

Our analysis of Green Mountain Energy

Green Mountain Energy Company was founded in 1997 with the mission to change the way power is made. As the longest serving renewable energy retailer in the country, Green Mountain is a green power pioneer.

  — Big D Bubba
Green light for Green Mountain
 Ive never needed or contacted customer service. Billing is accurate, payment is automatic, if the price looks good to you then go for it! 

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Green light for Green Mountain

 Ive never needed or contacted customer service. Billing is accurate, payment is automatic, if the price looks good to you then go for it! 

Plans, Rates, and Promotions :

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12 Month Electricity Plan - NYC


7.9¢
per kWh
12
month term
more info

12 Month Electricity Plan - NYC


Plan Info
Term Length :  12 months
Plan Type :  nonrenewable
Early Termination Fee :  $100
Monthly Recurring Charge :  $0.00

Documents
Disclosure Statement
Consumer Bill of Rights
Information Release Authorization

Pricing
Rate @ 2,000 kWh :  7.89¢
Rate @ 1,000 kWh :  7.89¢
Rate @ 500 kWh :  7.89¢




New York Energy Ratings

score for Green Mountain Energy:


( 3.4 / 5 )
See how ratings work
All Providers Ranked From High To Low
  — Marcus H
Easy to sign up, but difficult to get them to honor specials
 I signed up with Green Mountain under a deal when they promised a $100 gift card. I never received my gift card. I then moved to an apartment where u... 

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Easy to sign up, but difficult to get them to honor specials

 I signed up with Green Mountain under a deal when they promised a $100 gift card. I never received my gift card. I then moved to an apartment where utilitied were included, so I did not have to order electricity service, and had a past due balance with Green Mountain. My intent was to use the gift card to take care of my past due balance, but I still never got it. After that lease was up, I moved back to another apartment where I had to get electric service and I went back to Green Mountain. They still tried to charge me for the past due balance and still would not send me my gift card. Customer should not have to jump through hoops just to get what they are entitled to. For this reason I would not recommend Green Mountain. 

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Green Mountain Energy sells energy in:

Illinois
Maryland
Massachusetts
New Jersey
Pennsylvania
Texas
  — Dont Choose GME
The worst ever
 I had been a customer for GME for over 4 years & we recently moved and was told they serviced our area and signed up for a new plan had the date set t... 

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The worst ever

 I had been a customer for GME for over 4 years & we recently moved and was told they serviced our area and signed up for a new plan had the date set to switch over to our new house. New owner contacted me to advise my account was closed? Called GME (3rd time) and they then informed me that they dont service our new house-thankfully we could get same day service with the new provider. To add insult to injury they called 5 days later to see if I had received my final bill & would be able to pay for it? Deceived by 2 different representatives and they gave the new owner the run around-bad news for GME new owner is a local real estate agent for a large firm. Sure GME wont get any recommendations from her or her firm. 
Green Mountain Energy responds September 17th, 2018:
We are sorry to hear about your negative experience, as this is not the experience we want for any of our customers. Will you please send your account # to Feedback@GreenMountain.com so we may further investigate this issue? Thank you.


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  — Nguyet
Customer Service
 My experience with Green Mountain Energy was not bad until 2018. You would think to be their customer since 2015 they would have treated you better. I... 

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Customer Service

 My experience with Green Mountain Energy was not bad until 2018. You would think to be their customer since 2015 they would have treated you better. I consistently renew my contract annually to get on their fix rates plan; however, this year I didn't receive an email reminder from them, as a result, I did not sign for a fixed rate and my electric bill was ridiculously high. I recently called Green Mountain Customer service to ask about my billing. They said: "I am currently on a month to month." Which is about 80 plus more per month compared to what I used to pay with a fix rate plan. I asked, "is there anything you can do to help with the previous rate and who can I talk to help address this." Their response was "I can add a $30 courtesy credit on this month account." I asked: "What about the other month?" Their response: " Well, we did send out the letters to your house three month in advance and there is nothing we can do if it is you who didn't take action." I asked, "who in their right mind know and decided to pay a higher rate?" Overall, I am not satisfied how they treat their long-term customer and help their customer solve their problem. I would not recommend this company to anyone! 

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  — Anonymous
Very Expensive
 I have used Green mountain energy services on recommendation from my Apartment leasing for about 2 years. i thought initially its a good plan with che... 

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Very Expensive

 I have used Green mountain energy services on recommendation from my Apartment leasing for about 2 years. i thought initially its a good plan with cheaper rates but it got a hell lot of expensive i last 1 year and i paid almost thrice the amount i used to pay. i have no regrets on the services but they became really expensive now with other cheaper electricity plans available in the market. SO i would recommend to do search on other plans available in your area. 

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  — BGWatson
Happy til the end
 The price we received with our initial contract was outstanding. No issues during the life of the contract. However, a letter comes and tells us of ... 

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Happy til the end

 The price we received with our initial contract was outstanding. No issues during the life of the contract. However, a letter comes and tells us of a 40% increase in price. Therefore, we switched to another provider. And as a parting gift they hit us with a $200 contract cancellation fee. 

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Find Electricity Plans in New York:


  — Freddie N.
Just Don't
 I had green mountain at an apartment that I moved into because the apartment complex recommended them. Their rates were a little expensive but they c... 

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Just Don't

 I had green mountain at an apartment that I moved into because the apartment complex recommended them. Their rates were a little expensive but they claim to help the environment, so whatever. The problem came when I moved out of my apartment to my new house. I called to get my service transferred and was on the phone for about a half hour before being told they couldn't find my new address in their system. A month later I find that I'm still being charged at my old address so I called to get it taken care of and the agent I spoke to "Carlos" told me he had no record of a call.. About 15 minutes of me insisting that I called he was able to find the call and stated that since I had wanted to transfer my service and didn't specially say to cancel it they left it running and couldn't do anything about it. I asked to speak to his supervisor and he told me he was the supervisor and no one else was available. About 10 minutes after insisting I was finally able to speak to his supervisor who stated it was a bad situation and understood it seemed like bad customer service to me but she couldn't do anything. Moral of the story, save yourself the headache and go with someone else for electricity. If you're worried about the environment take the money you save by using a different service and donate it to an environment charity. You'll be happier for it. 

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SureLock 24


9.0¢
per kWh
24
month term
more info

SureLock 24


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $150.00
Monthly Recurring Charge :  $0.00

Documents
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.99¢
Rate @ 1,000 kWh :  8.99¢
Rate @ 500 kWh :  8.99¢




  — SCAM, ARTIST
scam artist

 I was signed up for green mountain energy with out my consent. Once I realized that my electricity was not under the desired company I reached out to ... 

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scam artist

 I was signed up for green mountain energy with out my consent. Once I realized that my electricity was not under the desired company I reached out to them on several attempts to get this sitiation handled. spoke to several agents and supervisor along eith advising them that I never gave anyone permission to sigbn me up under this plan. no one was able to resolve my issue and they also continue to send me bills after I stated that I was not supposed to be signed up with there plan. all of this happened because of a agent that was stationed in the grocer store 

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  — Bruce Clark
Solar Rebate Program
 I moved 2 accounts last year to Green Mountain Energy to take advantage of their solar Rebate Program. In December I took bids for an syatem of a 30 p... 

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Solar Rebate Program

 I moved 2 accounts last year to Green Mountain Energy to take advantage of their solar Rebate Program. In December I took bids for an syatem of a 30 panel, $34,000 install. I checked back with GM to verify the program only to be told they had made some changes. NOW, if I generate more power than I use, the excess will show as a credit on my account, BUT, I don't have access to any credit over my bill. So, if I should over generate power every month, that money just sits there. The only way I can get it out is to cancel my account. How stupid is that? I guess I could keep my account with GM til my contract ends, switch my service back to TXU on a short term contract and then transfer back to GM. How stupid is that. SO, beware Green Mountain Energy. Bad business. Just another solar hype program to get you to switch providers. Needless to say, I canceled my solar panel install. And, I will be moving my service away from Green Mountain. 

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  — John B
Rip off existing customers
 Green Mountain tried very hard to get me to renew at a high rate (13.6 cents a KWH). Even tried to tell me that was the best rate for existing cust... 

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Rip off existing customers

 Green Mountain tried very hard to get me to renew at a high rate (13.6 cents a KWH). Even tried to tell me that was the best rate for existing customers. (Both via mail and via their website and via their customer service, so it was a repeated and concerted effort to overcharge me.)

Since I knew other providers were offering 10.6 cents and GM was offering that for new customers, I kept asking for their best rates. After an hour on the phone and 3 times on hold while a manager was consulted, they offered me an 8 cent rate. (All rates include Centerpoint charges, so in this case the GM rate was 3.1 cents). Couldn't convince them to give me more than 13 months or to start it immediately (either of which should have been an option), because I was tired after so long on the phone. I have been a GM customer for 15 years, and expected to be treated better than this. 

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  — Louis
Charges are to high
 I received a $400 light bill for a 1-bedroom town home for one month's worth of electricity. I've been with them for over 5 years and never had a lig... 

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Charges are to high

 I received a $400 light bill for a 1-bedroom town home for one month's worth of electricity. I've been with them for over 5 years and never had a light bill this high. Customer service was no help they told me to contact Centerpoint and that I will have to pay Centerpoint to come look at my meter I do not understand why I should have to pay Centerpoint to look at my meter when I paid Green Mountain for my electricity. I would not recommend this company to anyone 

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SimpleClean 24


9.2¢
per kWh
24
month term
more info

SimpleClean 24


Plan Info
Term Length :  24 months
Plan Type :  Green
Early Termination Fee :  $150.00
Monthly Recurring Charge :  $0.00

Documents
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  9.19¢
Rate @ 1,000 kWh :  9.19¢
Rate @ 500 kWh :  9.19¢




  — Rebecca
Horrible

 I had them for 3 years and my bill was alright in the first year but seemed like it just kept increasing. I renewed my account twice. The third year t... 

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Horrible

 I had them for 3 years and my bill was alright in the first year but seemed like it just kept increasing. I renewed my account twice. The third year they didn't send me any notification for an account renewal opportunity and my bill was 3 times the amount and they charged me not only twice what I normally had, they wouldn't help me resolve the high bill. When normally my bill is something like $50 in the winter this time it was $161! i went in circles with them and I finally got fed up and immediately cancelled and now I have to pay what usually all my bills are together so they don't ruin my credit. I have shared this with my circle of family and friends who all had green mountain and they are switching this week.
Too much for "green" energy. 

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  — Unsatisfied Customer
Over priced
 They over charge, have no leniency, and nickel and dime you to where you cant even afford to have electricity. I don't recommend it to anyone! 

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Over priced

 They over charge, have no leniency, and nickel and dime you to where you cant even afford to have electricity. I don't recommend it to anyone! 

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  — Tired Of Companies Taking Advantage Of People
Padding energy bills to fatten pockets
 I received a $250.00 utility bill. My utilities are suppose to be free between the hours of 8:00 pm to 6:00 am. I leave my apartment every morning at ... 

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Padding energy bills to fatten pockets

 I received a $250.00 utility bill. My utilities are suppose to be free between the hours of 8:00 pm to 6:00 am. I leave my apartment every morning at 7:00 am and return after 6:30 pm. Yet my bill states my daytime energy charge is 1337 kWh and my night time is 1038 kWh. How can this be? Someone please recommend an energy company that does not rob you blind. I did not pay this living in a house. They cant possibly be reading my meter. 

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  — MarieG
Higher price but you get what you pay for
 I never had any problems with this company, I had a 714 sq ft apartment, gaming systems, fridge, washer, dryer and what not - paid about $135 a month ... 

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Higher price but you get what you pay for

 I never had any problems with this company, I had a 714 sq ft apartment, gaming systems, fridge, washer, dryer and what not - paid about $135 a month during the summer, around $90 during the winter - sign up was easy, customer service was polite etc. 

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6 Month Fixed


9.1¢
per kWh
6
month term
more info

6 Month Fixed


Plan Info
Term Length :  6 months
Plan Type :  Fixed Rate
Early Termination Fee :  $100
Monthly Recurring Charge :  $0.00

Documents
Disclosure Statement
Consumer BIll of Rights
Information Release Authorization
Environmental Disclosure Label

Pricing
Rate @ 2,000 kWh :  9.06¢
Rate @ 1,000 kWh :  9.06¢
Rate @ 500 kWh :  9.06¢




  — Michele
Sheisters and cheats

 Worst experience ever. Give you low rates then jack the price sky high once they lock you in a contract. I cancelled earlier. Even with the $200 cance... 

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Sheisters and cheats

 Worst experience ever. Give you low rates then jack the price sky high once they lock you in a contract. I cancelled earlier. Even with the $200 cancellation fee, it was cheaper to cancel and switch to Ambit than stay with those crooks. I wished I could give them 0 stars but unfortunately 1 star is as low as you are allowed to give. 

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  — D J
Poor customer service
 I've been with Green Mountain for about 5 years, I called customer service about an issue, talked to 3 different reps got told 3 different answers. No... 

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Poor customer service

 I've been with Green Mountain for about 5 years, I called customer service about an issue, talked to 3 different reps got told 3 different answers. No one could give me a straightforward answer, customer service support is bad, other than that everything is fine. Hope I will never have to call again. 

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  — RAY
worst experience
 Misleading information from agent, don't care about consumer, if you not pay you will have collection agency to collect. 

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worst experience

 Misleading information from agent, don't care about consumer, if you not pay you will have collection agency to collect. 

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  — Customer
They had system issues they could not process my order
 I did the application on line and I was told no deposit then later they wanted me to pay a deposit then when they realized I was right I went with ano... 

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They had system issues they could not process my order

 I did the application on line and I was told no deposit then later they wanted me to pay a deposit then when they realized I was right I went with another provider 

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Find Electricity Plans in New York:


  — Melissa
RUN!
 The service is fine but the bill is too much. I was with them for 4 months and I just kept seeing my bill sky rocket! Don't switch with them. 

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RUN!

 The service is fine but the bill is too much. I was with them for 4 months and I just kept seeing my bill sky rocket! Don't switch with them. 

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24 Month Fixed


8.5¢
per kWh
24
month term
more info

24 Month Fixed


Plan Info
Term Length :  24 months
Plan Type :  Fixed Rate
Early Termination Fee :  $100
Monthly Recurring Charge :  $0.00

Documents
Disclosure Statement
Consumer BIll of Rights
Information Release Authorization
Environmental Disclosure Label

Pricing
Rate @ 2,000 kWh :  8.52¢
Rate @ 1,000 kWh :  8.52¢
Rate @ 500 kWh :  8.52¢




  — MSQuinby
Pleased

 We have had Green Mountain Energy for 3 years and have had absolutely no problems. Our electric bill has been the lowest we have every had. I have n... 

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Pleased

 We have had Green Mountain Energy for 3 years and have had absolutely no problems. Our electric bill has been the lowest we have every had. I have no reason to want to change and have 3 years of why I would recommend them to others. 

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  — Kate
Billing Department is Horrendous and no means to contact corporate Hq to discuss
 We have been with Green Mountain under their solar panel program for a year. We get an incorrect bill and I call. Customer service says it will be 21 ... 

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Billing Department is Horrendous and no means to contact corporate Hq to discuss

 We have been with Green Mountain under their solar panel program for a year. We get an incorrect bill and I call. Customer service says it will be 21 days to correct. I ask for a supervisor who checks, expedites and gets corrected in 5 days. That bill gets corrected but the next bill has a different problem. We've had more months will a billing problem than months without.

The worst is that they provide no contact information for corporate. Corporate needs to review billing issues and revise procedures. 

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  — David C.
Solid choice for Renewable Energy
 Green Mountain doesn't have the cheapest plan by far, and not even the cheapest renewable plan, but they do have stability, consistency, and reliabili... 

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Solid choice for Renewable Energy

 Green Mountain doesn't have the cheapest plan by far, and not even the cheapest renewable plan, but they do have stability, consistency, and reliability. I've been a customer for several years now (coming up on my third contract renewal) and I'm very wary of switching away from GME even if it means potentially saving $1000 a year on power. Their website is easy to use and intuitive. Averaged billing great.

The ONLY negative I ever experienced was when I was not paying attention and missed the contract renewal. Once you switch to "month by month" expect to be paying almost DOUBLE the rate. To be fair, they did send me ONE letter about this, and from what I'm reading many companies are much worse about not nudging the customer to renew a contract so the company can reap those sweet, sweet month-to-month rates. So stay on top of that contract renewal! 

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  — Deb Coniff
False Promises
 I was promised that my bill would be cut in half. My bill increased from my other provided. I was promised that my commercial meter and residential me... 

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False Promises

 I was promised that my bill would be cut in half. My bill increased from my other provided.
I was promised that my commercial meter and residential meter would be combined as one either residential account or one commercial account. They were not, and my plan was changed 4-5 times trying to repair the broken promise.
I was promised there would be no change fees. I was charged $56 to change companies.
I was charged $43 for two days electric when they put me on the wrong plan. When I asked why I had to pay, they blamed TX New Mexico Power. The power company blames them. When I complained about the meters the residential division blamed the commercial division and vice versa. No one person can tell me what is going on with my accounts. They don't talk to each other.
I could not get a bill. When I finally got one it was for 3 months of over charged electric. Once again I was given a new plan.
In between trying to figure all this out I got disconnect notices. I would go on, but I'm tired.
I am now researching solar power so I don't have to mess with these people ever again.
To quote one of my favorite movies, "there is no rating for stinks. If there was, you would be stinks". 

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Live Brighter 12


8.9¢
per kWh
12
month term
more info

Live Brighter 12




NEW CUSTOMERS ONLY!

More Plans for Direct Energy

Plan Info
Term Length :  12 months
Plan Type :  Fixed Rate
Early Termination Fee :  $0
Monthly Recurring Charge :  $0.00

Documents
Disclosure Statement

Pricing
Rate @ 2,000 kWh :  8.89¢
Rate @ 1,000 kWh :  8.89¢
Rate @ 500 kWh :  8.89¢




  — Do Not Use Green Mountain Energy
Do not use Green Mountain Energy

 By far the worst company I have ever worked with. They advertise low rates but then charge hundreds of dollars of extra fees. There is no customer ser... 

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Do not use Green Mountain Energy

 By far the worst company I have ever worked with. They advertise low rates but then charge hundreds of dollars of extra fees. There is no customer service to speak of. Calling their customer service line is a headache because you always get transferred to five different people, have to give them all the same information and then they can never actually help you. Now, after canceling my account, they are charging me almost $400 that is not in my contract and is probably illegal. I can not get a hold of anyone that can explain the charges or get them taken off of my bill. I would recommend that no one use this company and they should probably be investigated for shady and illegal business practices. 

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  — What A JOKE Of A Company
worst service EVER and years later come after me for a bill I PAID. HILARIOUS
 It has been so long i had wiped this experience out of my memory - They had the worst customer service, jacked up accounting --would bill you for very... 

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worst service EVER and years later come after me for a bill I PAID. HILARIOUS

 It has been so long i had wiped this experience out of my memory - They had the worst customer service, jacked up accounting --would bill you for very litle then hit you with a bill so high that your whole monthly budget went to them. It was HORRIBLE. And to top it of that they were not even really environmentally friendly - that was supposed to be their deal and that is why we went with them. So we move on to TXU--have had perfect service - never a billing issue--never. Cut to today and some collection agency calls me with a bill from these idiots for a bill that we PAID!!!! Stay away from these ones--they are either really really stupid and disorganized or just corrupt. 

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  — Dallas Customer
The best Texas energy provider. Period.
 I've been their customer for the best part of 4 years now. I have also created a spreadsheet to compare electricity plans and crunched the numbers on ... 

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The best Texas energy provider. Period.

 I've been their customer for the best part of 4 years now.
I have also created a spreadsheet to compare electricity plans and crunched the numbers on dozens of plans.
When you do that, you get a feel for which companies are trying to price gouge and which ones are trying to provide good service affordably.

Green Mountain Energy stands out kindof on its own:
Cheapest plans out there, bar none. My bill in August was $36 for 474 kwh
Fair fixed plans
Easy to use website / billing / charts
Weekly email updates on energy usage
Friendly competent customer service 

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  — Kathy Mitchell
Duped into switching to Green Mountain
 I was lied to by a very sly salesperson and told my energy bills would be two-thirds of what they typically were if I switched to their free weekend p... 

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Duped into switching to Green Mountain

 I was lied to by a very sly salesperson and told my energy bills would be two-thirds of what they typically were if I switched to their free weekend plan two-year plan. My bill for the same period in 2015 was $406 and 2016 was $369. I recently switched to TXU with no free nights OR weekends and my bill for the same time period in 2017 was $169.

Don't believe them when they say they will save you money. You can count on double and triple the energy bills. I feel so stupid for believing them. 

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12 Month Green Electricity Plan - NYC


8.0¢
per kWh
12
month term
more info

12 Month Green Electricity Plan - NYC


Plan Info
Term Length :  12 months
Plan Type :  nonrenewable
Early Termination Fee :  $100
Monthly Recurring Charge :  $0.00

Documents
Disclosure Statement
Consumer Bill of Rights
Information Release Authorization

Pricing
Rate @ 2,000 kWh :  7.99¢
Rate @ 1,000 kWh :  7.99¢
Rate @ 500 kWh :  7.99¢




  — Not Bucky Barnes
Short Experience

 I switched to Green Mountain to get a better price on electricity rates; unfortunately, my stay with them was short. My original provider called and g... 

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Short Experience

 I switched to Green Mountain to get a better price on electricity rates; unfortunately, my stay with them was short. My original provider called and gave me a deal for the next 12 months. I may still go back to Green Mountain next year. They have good rates and they use renewable energy which appeals to me. 

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  — Pat
Came home to find the power was disconnected by mistake!!!
 They admitted their error in disconnecting the power on Friday, June 30, 2017. Got run around from several supervisors from about 6 pm to 10 pm withou... 

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Came home to find the power was disconnected by mistake!!!

 They admitted their error in disconnecting the power on Friday, June 30, 2017. Got run around from several supervisors from about 6 pm to 10 pm without any resolution. Lost all my groceries from the refrigerators and freezers. We had invited friends for dinner on Friday and had to cancel the plans. They kept saying the power cannot be restored until the next business day. Finally on Saturday got hold of Samatha who worked on getting us a hotel for two nights.Power was not restored until Monday. July 3, 2017. As of 9/18/2017, no one has bothered to reach out to me regarding reimbursement for the food lost and having to eat out. Got hold of Samantha again today and she tried to be helpful to resubmit the claim. It seems like she is the only employee ( not even a supervisor) who really cares. She remembered me when I talked to her today. She remembered she had helped me with hotel reservations. Samantha thank you very much. Samantha gets 5 stars for customer service but the company does not deserve the same rating. The supervisors and upper administrators can learn a lot from you about customer service!! 

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  — JAL
WHY NOW
 I've been with GME for about 8 years if not 9. I left TXU for what I could prove was way better service. As of 9/8/2017, I must say that I have never ... 

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WHY NOW

 I've been with GME for about 8 years if not 9. I left TXU for what I could prove was way better service. As of 9/8/2017, I must say that I have never been shown poor customer service all of my years being with them. I live here in HOUSTON and like many other, lost so much!. I called to cancel my services with them about two days ago when I learned that my property will be torn all the way down, they sent someone to read the meter on today and all of a sudden I get an email with a final bill of 320.00!!!!! When I called to see why, the rep did not seem to get what I was asking so I asked to speak to a sup. He got on the phone and I advised me that I owed for July and Aug....I was confused as I know I have access to look at my bills through them online and July was most definitely paid and only Aug. was due. I explained to them my situation and that I am a week late paying Aug. due to having to choose safety as priority due to the storm. He seemed to not care as he stated the same thing. He then advised me that it will be reported to a collection agency if I do not pay....I am thinking....did I dial the right number??!!! I became so irritated with the manner in which I was being treated, so I advised him to do what you need to do and ended the call!!! As I calmed myself and went to my account, I WAS RIGHT!!!! JULY WAS PAID AND ONLY AUG. REMAINED!!! Turns out that GME have decided to charge me for the month of September as my PDF for my current bill states my Aug. payment amount and CURRENT CHARGES....meaning, GME just added a new bill!! I am so disappointed in GME for the simple fact that I should not be charged for a month of service that I will not be using!!! I am taking my complaint to a higher office.... I cant allow them to get away with this!!!! 

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  — Janie
Expensive
 I spoke to a sales rep the ones that have a booth at a store and wanted info, she told me that the average paid is no more than 11 cents, that was lie... 

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Expensive

 I spoke to a sales rep the ones that have a booth at a store and wanted info, she told me that the average paid is no more than 11 cents, that was lie number 1 it comes out to 12. Something. Lie 2 was that AEP charged way less because it was not being brought in from another city, turns out it was way more expensive as well, lie 3 was that she said there was no contract, i logged into my acct and it says i have a contract with them that ends 2022. They charge a few dollars if u pay after the due date, it has it on the paper but the next month they still charge an extra amount for being late the past month and they charge to send out a disconnection notice the day after i paid it. Complete rip off from this company, i should have stayed with TXU 

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  — Morgan Freedom
LIARS
 They lie when out of contract and charge upwards of 20 a kilowatt! Customer service sucks, not using renewable energy. Tried to tell you the electric ... 

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LIARS

 They lie when out of contract and charge upwards of 20 a kilowatt! Customer service sucks, not using renewable energy. Tried to tell you the electric provider charges per kilo and it's their fault. LIARS 

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  — KristinaJobe
ANGRY
 I have never been so mad at a company in my life. We have prepaid through green mountain. We came home from work at 5pm last night and the electricity... 

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ANGRY

 I have never been so mad at a company in my life. We have prepaid through green mountain. We came home from work at 5pm last night and the electricity was out because *apparenly* we ran out. We weren't notified. We made a payment at that time. We left to go to a friends. Came home at 11pm and still nothing. We paid even more money thinking we just didn't load enough. Fast forward to 2am, still nothing. I pay even more money. It's now 4am. I have work in the morning and I am exhausted. I live in Texas so it's a good 85 humid degrees in my apartment. Green Mountain is also unreachable. I am so unbelievably upset. I'm exhausted and hot. I've gone back and forth from the car just to charge my phone so I had an alarm for work in the morning. At this rate it doesn't look like I'll need one. 

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  — JJ
Worst Electric company ever!!!
 I was told my credit will go back on the credit card now they told me they'll send me a refund check in approximately three weeks I've asked for a ... 

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Worst Electric company ever!!!

 I was told my credit will go back on the credit card now they told me they'll send me a refund check in approximately three weeks I've asked for a supervisor to contact me I've talk to my fifth person me calling them and the check is in the mail they did say the girl told me the wrong information and they've done nothing to correct it They've misrepresented themselves and they've done nothing to assist me or show me any empathy or understanding go elsewhere I promise they're horrible. Customer service whatsoever you're responsible and what they say. Can't say account management and customer service deserve any stars because they don't deserve them at all!!! Beware!!!! I had to give them a star in order to write this review because I don't want you to end up like me. Most definitely shop elsewhere!!! 

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  — Angela Williams
WORST CUSTOMER SERVICE EVER!!!!!!!!!
 I've been with green mountain for a few months now and I had my account setup on auto pay. This month I had an unexpected medical expense come up so I... 

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WORST CUSTOMER SERVICE EVER!!!!!!!!!

 I've been with green mountain for a few months now and I had my account setup on auto pay. This month I had an unexpected medical expense come up so I called to request an extension on my bill. The representative told me that I could pay my bill the next week. So I was really surprised when my bill was drafted out before the date the representative and I agreed upon. So I called again to see why and they explain to me that since I was setup on auto pay they could not stop the payment going thru. I was very upset and stressed up because this cause my bank account to be overdrafted and I was charged overdraft fees. The rep then assured me that they would credit my account since it was an error on they part.... long story straight it's been several days later and they have yet to credit my account and I'm still being charged over draft fees. WHAT A NIGHTMARE I would NEVER recommend green mountain to anyone ever!!! This has been the WORST experience ever. I'm basically paying for their errors. 

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  — Former Green Mountain Customer
Long time customer relationships means nothing here
 I have been with this company for 10 years and never once had an issue until April of 2017. I dated my automatic payment incorrectly and my power was ... 

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Long time customer relationships means nothing here

 I have been with this company for 10 years and never once had an issue until April of 2017. I dated my automatic payment incorrectly and my power was turned off. I called to explain and apologize for my error and requested they restore power as payment in full was scheduled, and did, take place in only 16 hours. They blatantly refused even after I explained my situation and made sure to highlight my status as a long time PAYING customer. Fine by me, I'll exercise my right as a consumer to take my business elsewhere and make sure to let everyone I can know how much their customer service sucks! NOTHING ELSE MATTERS BEYOND GOOD CUSTOMER SERVICE! Fancy thermostats, reps hassling you at the grocery store, colorful flyers with "saving the planet" nonsense are all a waste if you can't take care of the customers you have. Energy providers are a dime a dozen in the Houston area. 

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  — Will
Letter of Credit
 I concluded my 12-month residential electricity contract with Green Mountain Energy Company on June 22, 2017. I needed a Letter of Credit from Green M... 

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Letter of Credit

 I concluded my 12-month residential electricity contract with Green Mountain Energy Company on June 22, 2017. I needed a Letter of Credit from Green Mountain to avoid paying a deposit to my new provider. I called Green Mountain and requested the letter. I received the letter on June 23, 2017, and it stated that I had two late payments in the previous twelve months. This came as a surprise to me considering I was on "Auto-Pay" with Green Mountain and my monthly bills were submitted to my Chase Visa routinely without incident. I spoke with a representative from Green Mountain on June 27, 2017, to resolve this issue. The Green Mountain representative informed me that my July bill was due on August 11th and Chase paid it on August 12th, and my September bill was due on October 11th and Chase paid it on October 12th. Thus, my Letter of Credit stated I had two late payments. The Green Mountain representative suggested I contact Chase about this apparent discrepancy and she refused to remove the two late payments from my letter. Later that day, I spoke with a representative from Chase Visa and was told that they only have a record of the process dates (8/12/16 and 10/12/16) and no errors were recorded. As a consumer, I feel I am at a distinct disadvantage because I cannot prove when these requests for payment were actually made by Green Mountain. This seems like a simple matter that could be resolved with little effort. Both bills were paid, and I had no control over when Green Mountain submitted them. 

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  — KP
Worst Service ever
 Worst electric energy. High way robery, Their plans sounds sweet but down the line the bills are very expensive. On top of this the oncur charges. I h... 

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Worst Service ever

 Worst electric energy. High way robery, Their plans sounds sweet but down the line the bills are very expensive. On top of this the oncur charges. I have taken contract for a year having said that i get best deal per unit for a small single bed apartment. This is not a green mountain, this a grey mountain.
I've called multiple times asking question about my bill, and can never get a straight answer. Nor can I get someone on the phone who is easy to under. On top of it aggresive response warning back about the penality charges if terminate early. I hate to extend my contract..... 

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  — Ramzi Baransi
Ramzi Baransi
 was very pleased 

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Ramzi Baransi

 was very pleased 

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  — Frustrated Customer
Will not cancel account and keep billing
 I have requested Green Mountain Energy to cancel the subscription (as my apartment lease ends) but they didnt do it and kept billing me. I just notice... 

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Will not cancel account and keep billing

 I have requested Green Mountain Energy to cancel the subscription (as my apartment lease ends) but they didnt do it and kept billing me. I just noticed the bill and when realized called customer care to learn that they don't have any records of my request. Surprisingly they say that they don't see records of my call either. Liars. 

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  — Val J
Unexplained charges
 We have been with this provider for about 5 years and have had major issues with incorrect billing/charges over the last few months. Payments not bein... 

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Unexplained charges

 We have been with this provider for about 5 years and have had major issues with incorrect billing/charges over the last few months. Payments not being credited appropriately etc. Customer service department is rude and lacks the basic knowledge to address your concerns. Currently shopping for a new provide. The 200 dollars to break the contract will be well worth it. 

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  — Disaapointed Recurring Customer
HARASSED
 I called to get a rate so I can compare between companies. I was looking at their rates online at the same time as well. The girl (Jazlin i think her ... 

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HARASSED

 I called to get a rate so I can compare between companies. I was looking at their rates online at the same time as well. The girl (Jazlin i think her name was) was giving me a worse deal than online! So I told her that her online deals were better. She lowered but still not as good. She then told me that the difference was so small that it wouldn't make a big difference to my bill. Who cares! Why would I want a deal over the phone that isn't as good as the online one? I told her thank you for her time and hung up. She then called me SEVEN times!! I finally answered so she would stop calling and she still went on about how little the difference was and talking like I am stupid for not wanting a worse deal. HORRIBLE customer service. Will be going with a different company. Sad too cause I have been with green mountain two summers in a row. 

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  — Ty758
HORRIBLE Customer Service!!!!!
 Moving to Texas, I had no clue how the utility industry operated. I had several options so my deciding factor was a mix of rates, renewable energy op... 

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HORRIBLE Customer Service!!!!!

 Moving to Texas, I had no clue how the utility industry operated. I had several options so my deciding factor was a mix of rates, renewable energy options and customer incentives. I literally selected this company as my utility provider because there was a $100 gift card incentive for being a new customer. I never received the card or heard anything about it further, until I received an email late December 2016 that asked me to confirm my information and that a card would be at my door in 7 to 10 weeks. So, I called in February to check on the incentive to find that they have been over charging me AND, that I will not be receiving the card at all. They have yet to give me a reason why I will not be receiving the card, but to me the company is just HORRIBLE altogether! The times that I have called customer service have been painful! The employees do not listen at all, and they lack the ability to think critically and problem solve. Literally I called customer service this week and expressed my discontent with them charging me random fees , and the man on the call told his superior that I was "threatening to sue them", wow really?! I had to laugh because I literally never uttered a word in reference to suing anyone at all!!! In fact, what would I be suing for????? LOL I asked that she please listen to the prior recorded call, because his claim was so far from reality! I hope that anyone reading this review will reconsider if you have Green Mountain in mind for your utility provider. If you value excellent customer service AND safe and reliable energy, pass this company byPLEASE do yourself a favor and do not sign up with Green Mountain Energy! 

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  — Bradley Wayne
The biggest joke of a company i have ever worked with
 This is honestly this worst company I have ever dealt with. Their representatives are completely unprofessional and have a complete lack of knowledge ... 

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The biggest joke of a company i have ever worked with

 This is honestly this worst company I have ever dealt with. Their representatives are completely unprofessional and have a complete lack of knowledge of their own policies. They rely completely on the mailing system to keep track of your services and can't even handle accounts correctly in the first place. I was paying the electricity for another house for 3 months 

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  — Disappointed
Ok
 I have Green Mountain Energy now. Everything was going well until I tried paying my bill online at my 4th month. Card Declined. Okay, I payed again... 

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Ok

 I have Green Mountain Energy now. Everything was going well until I tried paying my bill online at my 4th month. Card Declined. Okay, I payed again called great mountain. Called bank to confirm my info was right. It was. And I charged my bank account three times. And I did the math it didn't add up. I paid on time so no charges should be extra. And I'm really disappointed...I sent green mountain my bill , and bank statements and I haven't heard back from them. I doubt they really care. I'm sure they will enjoy my extra money.. Going to be switching soon. 

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  — Excellent Service And A Lot Cheaper Than I Expected
Excellent Service and A Lot Cheaper Than I Expected
 Excellent Service and A Lot Cheaper Than I Expected 

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Excellent Service and A Lot Cheaper Than I Expected

 Excellent Service and A Lot Cheaper Than I Expected 

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  — Sias
Don't use this company
 I was searching around for a better price for electricity, I was happy with the company I was with but hoping to get a deal. I saw that green mountai... 

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Don't use this company

 I was searching around for a better price for electricity, I was happy with the company I was with but hoping to get a deal. I saw that green mountain had a lower per kWh price than my current company and they had a $300 bill credit. I have not received my credit and numerous times haven't received my bill. Causing my electricity to be disconnected because when I try to pay online there is problems doing it. I have paid the day before disconnection was scheduled according to the representative but still got disconnected. Also my bills are higher than they were with the other company. There customer service people are awesome they don't try to work with you. I cannot wait to leave this company. They do not work with their customers. I then read in another review that their customer service is located in Mexico no wonder they don't work to help their customers. 

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  — D. Key
In what universe does a Customer Service Manager not take calls?
 Two months in a row I have paid online before the due date I am a retired bank customer service representative of many years. Two months in a row I ... 

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In what universe does a Customer Service Manager not take calls?

 Two months in a row I have paid online before the due date I am a retired bank customer service representative of many years. Two months in a row I have gotten emails advising me the payment is past due and I am subject to cutoff. I've tried talking to the supervisor, who "doesn't take calls."
I don't pay my obligations late, and certainly not a utility provider. I'm a senior citizen with a heart condition and cannot go without power. If the customer service supervisor "does not take calls," what is this employee supervising? I would like someone to call me as soon as possible. have tried online chatting but get no response. 

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  — Make Sure You Get Confirmation Emails For Everythi
Had to change services
 I had great service until I tried to move. I did the online progress to change my address and double checked that it was right. I moved and almost to ... 

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Had to change services

 I had great service until I tried to move. I did the online progress to change my address and double checked that it was right. I moved and almost to months later found out that I had been paying for my last apartment because my account was never moved. I called and they did not try to help me but told me it was my fault for not calling them and trusting the online feature, but that my account was canceled. A month later I get an email of late payment because they failed to mention that my account was not really closed and that I still had a balance on my account that at the moment did not show online. 

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  — HORRIBLE ELECTRIC COMPANY
DO NOT GET GREEN MOUNTAIN
 They are the worst company ever! They will add charges to your account wihtout telling you and then when you call to figure out why they will give yo... 

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DO NOT GET GREEN MOUNTAIN

 They are the worst company ever!
They will add charges to your account wihtout telling you and then when you call to figure out why they will give you a reason from months prior to them charging you.
My elctricity got shut off 3 times becuase they never told me about the money I owed until my lights were turned off and I called them to see what the problem was! The whole set up is just horrible! 

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  — Rheana
GM does not want to give deposits back
 HORRILE experience! In APRIL my husband and I moved to Dallas from out of state. Our apartment complex required us to have electric set up at least ... 

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GM does not want to give deposits back

 HORRILE experience! In APRIL my husband and I moved to Dallas from out of state. Our apartment complex required us to have electric set up at least 24 hours in advance of moving in. We called Green Mountain and ordered electric service. GM required $150 deposit up front. Since we were renting two apartments, that was an inconvenience, but we paid via credit card several days ahead of schedule. As we are loading boxes into our rental truck the day before driving to Dallas, I get a call from our new apartment complex letting me know electric was not initiated yet and that I needed to call GM and inquire or we would not be able to move in. When I called GM I was on the phone for two hours and I was transferred to at least 10 people. I had to explain my situation as many times. Customer service could see that we were denied service but did not know why and they kept passing me along to someone who might be able to tell me. Finally, it was discovered that GM will not accept my husbands drivers license because it is out of state. The only other option is a social security card, and could we please fax it? No, we could not fax it; it was buried in a box somewhere! The next morning we called a different company and had no problem getting service (we did not even have to pay a deposit). A few days after we got settled in to the apartment I called GM to get our deposits back. Again, customer service we less than helpful. They had the WRONG DATE listed for initiation of service on one apartment we created an even more confusing issue. They said we would receive a check in a week.HUH!!! I had to call back six times to get our check, which finally came 6 weeks later in late JUNE. It is AUGUST now and I am STILL having difficulty getting the other $150 back from them. Not only did GM take our $300 but they did not even notify us that there was an issue with the drivers license. And getting our deposit back is turning into a nightmare! GRRR! 

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  — Jordan
No Issues at all, very helpful!
 I've had Green Mountain for 14 months and I can honestly say, they were great, my bill was never above $20 a month and I ran electricity all day and n... 

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No Issues at all, very helpful!

 I've had Green Mountain for 14 months and I can honestly say, they were great, my bill was never above $20 a month and I ran electricity all day and night. I live in an 1100sqft house and my bill stayed low. There was only 1 outage during the 14 months from tropical storm Bill, and they had it resolved in around 4 hrs. Never had issues speaking with customer service or getting new product info. I like that they do not have automatic contract renewal. After contract expires it moves to month to month unless you renew your contract. After the contract my prices still stayed the same. Thanks for having me Green Mountain! 

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  — William Hadley
Don't use this company EVER!
 They like to bill themselves as customer friendly and ecologically sound. That's why I went with them two years ago. Then I got deployed, requested ... 

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Don't use this company EVER!

 They like to bill themselves as customer friendly and ecologically sound. That's why I went with them two years ago. Then I got deployed, requested a 'shut off' date and was told they would do it. Now six weeks later I've gotten two bills for service I didn't want and they deny even being contacted. They are no better than every other utility company, just after more and more money. 

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  — Cheryl Austin
Customer service - non existent
 I have been a green mountain customer for over 4 years. What is the point in having a customer service department if nobody answers the phone or the e... 

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Customer service - non existent

 I have been a green mountain customer for over 4 years. What is the point in having a customer service department if nobody answers the phone or the email. I have sent numerous emails over the past year complaining about their payment system on the Web that looses payments. I even get an email confirming payment. Then several days later I receive a threatening email to pay or disconnect. So then I receive a bill with late charges and disconnection fees. I have attempted to call but I work long days and don't have time to wait more than an hour on hold. I have even tried first thing in the morning, but after 40 minutes I have to hang up because I have s job, just like their employees do. I have tried emailing, but nobody takes the time to respond. All I ever receive is an automated reply that they will respond within 48 hours. Well that's a joke because one year later they still have not responded. So I suck it up, pay the bill again and the late fees because the alternative is they will disconnect. This company is a joke and nothing more than a scam to get more money by simply ignoring you. I even sent them a snail mail letter about six months ago, no response. How does one dispute charges if you cannot reach anyone. Getting service was easy. They answer their phones. When I tried that ti get to someone, I was put on hold saying I had the wrong department. I waited over an hour listening to garbage. I will not renew when this contract is up in July. 

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  — Kenny
Reliable
 It's been a couple of months since I picked it out of bunch of providers and gave it a try, and I'm happy so far. I wasn't sure of its reliability due... 

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Reliable

 It's been a couple of months since I picked it out of bunch of providers and gave it a try, and I'm happy so far. I wasn't sure of its reliability due to its 100% renewable energy sources but it has turned out to be very reliable. Texas is very hot but I'm paying a lot less than I did in Ohio. A few days ago we had a bad storm that resulted in power outage but GME was one of the first ones to recover when my neighbors were still blacked out. I also like the weekly report of my usage that I receive by email. At this rate I will stick to GME when my contract is up. 

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  — Joan
Great for smaller households
 Green mountain was one of the only/few companies offering lower rates for using less than 1000 kwh. Our last bill, when we weren't using heat or ac wa... 

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Great for smaller households

 Green mountain was one of the only/few companies offering lower rates for using less than 1000 kwh. Our last bill, when we weren't using heat or ac was $45. 

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  — Jasmine
Just DON'T
 Apparently my service was ended February 11, 2016...today is May 11, 2016 & I come home from work & my power is off. I called Customer Sevice ... 

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Just DON'T

 Apparently my service was ended February 11, 2016...today is May 11, 2016 & I come home from work & my power is off. I called Customer Sevice to speak to someone that was fluent in English. She kept repeating that my account closed on 2/11/16. I got no notice that my account had closed. Here we are exactly 3 months later & no power. I was then told that I would have to pay another deposit & sign another contract. Meanwhile service wouldn't be restored until tomorrow. What about my food in the freezer & refrigerator today?! Just avoid them at all costs. 

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  — S Lewis
Add me to the list of unhappy customers
 In June 2014 I signed up with GME for a year's service. All was okay for that year. I called a year later to get current rates on electricity for a ... 

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Add me to the list of unhappy customers

 In June 2014 I signed up with GME for a year's service. All was okay for that year. I called a year later to get current rates on electricity for a new annual contract and was given a highly deceptive quote. I renewed based on what I was told, but when I got the Electricity Facts Label in the mail I saw the cost per KWH for my selected plan was actually much higher than quoted. I had to file a complaint with the TxPUC to get it straightened out. Do yourself a favor --- pick another company. The Power To Choose website run by the TxPUC is another good source to check rates and complaints in addition to this site. Thanks, Tx Electricity Ratings. 

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  — Carrie
Contract Cancellation Fee $1450! BEWARE!!!! Shady Practices!
 We signed a 2-year contract to get what we thought was "the best rate going". We quickly learned that we were not saving any money. Stuck ... 

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Contract Cancellation Fee $1450! BEWARE!!!! Shady Practices!

 We signed a 2-year contract to get what we thought was "the best rate going". We quickly learned that we were not saving any money. Stuck with them the full 2 years. 6 months before the contract expired they sent us a new one "to keep our rate locked in". We signed it because contract says that you can cancel and not be charged a cancellation fee if you switch providers when your contract expires. We switched to Reliant on the exact same day the contract expired. They still charged us a $1450 cancellation fee! We are now involved in a back and forth debate about whether or not we owe this fee. I foresee this company ending up in litigation at some point, either with us or in a class action lawsuit. Avoid Green Mountain. They promise great savings and deliver high rates and exorbitant "money for nothing" fees. 

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  — Glenn G. Millar
They overcharged me. Will they overcharge you?
 Very simply, I called them to get electricity for my single family home, in a residential neighborhood with a residential electric meter. Apparently I... 

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They overcharged me. Will they overcharge you?

 Very simply, I called them to get electricity for my single family home, in a residential neighborhood with a residential electric meter. Apparently I called the wrong number and got the commercial department. The rate they charged me was 50% higher than the residential rate, plus additional taxes not charged on the residential rate.

Once I realized it in the second month I called it to their attention and they refused to back down. They kept repeating over and over again, "You signed the contract." Legally, they are right. Ethically, they are a company that ripped me off because their commercial department just wanted a quick sale. They could have easily said, "You called the wrong department. Let me transfer you." They chose not to.

I've cancelled my service and will NEVER use them again. Avoid them at all costs. 

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  — Mrs. G.
Very Pleased
 We had a great experience with Green Mountain. We had the Pollution Free Conserve 12 Choice plan, a 12 month fixed rate plan. We selected the plan o... 

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Very Pleased

 We had a great experience with Green Mountain. We had the Pollution Free Conserve 12 Choice plan, a 12 month fixed rate plan. We selected the plan online at powertochoose.org, and the transition from our old company to Green Mountain was seamless. Prior to this, we had a decent introductory rate with Reliant, but our Green Mountain rate was even better. We were continually surprised at how low our monthly bill was. We never encountered any hidden fees or changing rates. Green Mountain took care of the transition service for us, so I never had to bother with canceling our old plan. I love their renewable energy mission - even more so when it's offered at a very affordable rate! I would stick with Green Mountain for another year of service if only we could keep those introductory prices. Definitely recommend this energy company.

Full disclosure: I actually never had any contact with their customer service because we never needed it! However, I didn't want to negatively impact this review by leaving it blank, so I gave it 5 stars like all their other areas of service. 

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  — Virginia Hoskins
Completely satisfied with GME after 3 years
 So many negative reviews! Why? I've used them for 3 years. Service is great. Several say the billing date is really variable. My bill is always ... 

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Completely satisfied with GME after 3 years

 So many negative reviews! Why? I've used them for 3 years. Service is great. Several say the billing date is really variable. My bill is always due on the 22nd or 23rd of the month - has been for 3 years. I always get a 1 year contract, so my rate never varies for a year. If you choose to go "month-to-month," yes , your rate can really go up! Also, the GME "Pass-through" charges are way lower than for conventional power companies, who always tell you, "The pass-through has nothing to do with us; it's strictly a pass-through." So why is GME so much lower on this? Somebody IS lying. But GME has certainly never lied to me. 

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  — Michael
Highly Satisfied
 I switched to Green Mountain Energy and they're great! I got the Free Weekends plan with the Nest thermostat. My bill is 20% lower, I can access my Ne... 

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Highly Satisfied

 I switched to Green Mountain Energy and they're great! I got the Free Weekends plan with the Nest thermostat. My bill is 20% lower, I can access my Nest thermostat from my smart phone and the sales rep that came to my home was gracious and well informed. The sign-up process was quick and professional. I'm a fan for life! 

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  — Ryann
Horrible Customer Service
 My contract ended with Green Mountain energy in December because I moved addresses and didn't wish to pay a $150 transfer fee to transfer services. Th... 

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Horrible Customer Service

 My contract ended with Green Mountain energy in December because I moved addresses and didn't wish to pay a $150 transfer fee to transfer services. The services weren't canceled until January 19. My refund check was issued 10 business days after, and the customer service rep told me it would take 21 business days. No issue. It's now March 2, still have yet to receive any refund check. I called Green Mountain to notify them of this issue, and there was no urgency nothing. Instead I was on the phone for 15 minutes out of my work day, 10 of them being on hold while a ticket was issued to send ANOTHER refund check. The rep comes back on the phone and says it will be ANOTHER 21 days before I receive my check...She said there wasn't anything they could do about it and all they could do was send another check. This is terrible customer service. The check should be overnighted or something, but whatever. Never use them unless you want to be passed around and not get the service you deserve. 

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  — Adam
GME 4 Life
 I've seen a lot of negative reviews on this site. Some of them have ground to stand on, most of them do not. If you see one that says, "They ch... 

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GME 4 Life

 I've seen a lot of negative reviews on this site. Some of them have ground to stand on, most of them do not. If you see one that says, "They changed the rate on me," it's because they chose month-to-month. I've only ever done 1 year contracts and I've been using this company for 4 years. They've lowered my bill to an affordable rate all while doing it green. I used to pay $215 a month for a 3 bedroom house on the "cheapest" energy company rate before I found GME. They lowered my bill to $87 and I haven't paid a dime over that since. My current bills are around $28-$24 a month for a 1 bed 1 bath apartment, and I couldn't be happier. It's companies like these that are working to make living affordable. Not to mention you get updates on how many trees you've saved, CO2 emissions you've prevented and that's gratifying in it's own right. There are cheaper companies out there, but I personally would rather pay a little more for a Earth friendly company. I want my grandchildren to know what winter is like. Great company, very affordable rates, ONLY GREEN energy company in Texas, and one of the best customer services experiences I've literally ever had. Forget these naysayers, I've done the research and I know what I'm talking about. I'm a disabled veteran who lives on a fixed income. I have nothing but time to do things like research ways to save myself money. http://electricityscout.com/texas/nacogdoches/ Check this link out for information about companies in my area. As you can see there is only one green. I hope this was helpful to you all, and I hope you continue to make wise decisions to better yourself and/or your families lives. God bless America. 

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  — Jeremy Bourquin
green mountain sux
 customer service rudely talked over me today. hold times on phone are way to long. going to reliant 

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green mountain sux

 customer service rudely talked over me today. hold times on phone are way to long. going to reliant 

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  — Jenna
High Dissatisfied!
 I was with Green Mountain Energy for 8 months and had no previous issues until now. Back in January, I submitted a payment that I initially thought po... 

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High Dissatisfied!

 I was with Green Mountain Energy for 8 months and had no previous issues until now. Back in January, I submitted a payment that I initially thought posted. I came home from my aparement yesterday and noticed that my power was turned off. Long story short, Green Mountain had a glitch in their system where my payment was returned, even though I had money in the banke to cover the payment. I even doubled back with my bank to make sure that I had enough money to cover the payment at the time and I did. They informed me that it was an issue within their GME's system and that they weren't sure why my payment was returned. I was charged almost $60 in late fees, reconnection fees and disconnection fees. Even if I didn't pay my electricity bill (which I did), it was only 14 days past due. They cut my electricity off because of an error on their end and it was only 14 days late (because of an error on their end). I am highly dissatisfied and frustrated with the inconvenience of not having power when I got home that evening. They initially told me that it could take up to 3 days to restore my power, but then later retracted their statement and told me that since I had a smart meter it would be restored within 4 hours. I cancelled with Green Mountain the next morning and went with TXU instead. I will not continue to give my money to a company that cuts my power off because of an error on their behalf! Also, it takes too long to reach a customer service representative. There are too many prompts and information that you have to enter. When you're that upset, you don't want to waste 5 minutes speaking to an automated system just to speak to someone who can assist you. Good riddance! 

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  — Mary Reed
Liars, False Representation, STAY AWAY FROM HERE
 These People are not truthful in what they represent and you are told when they come by your house trying to push their company for your supplier thin... 

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Liars, False Representation, STAY AWAY FROM HERE

 These People are not truthful in what they represent and you are told when they come by your house trying to push their company for your supplier things that are not written in the contract and the salesman does NOT tell the truth about the $ 300. rebate for a new sign up, I have not found anything that salesman states that is TRUE, the rates were supposedly lower than Direct Energy , and they are higher...WHY DOESN'T THE PUC STOP these thieves, I think the Attorney General is my next contact, so I can change back to Direct Energy and NOT have to pay a penality to get rid of them......JUST DON'T SIGN UP WITH THEM!!!!!!!!!!!!!!! 

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  — Becca
Should NOT Be in Business!!!!!!!!!!!!!!!!!!!!!!!!!
 Signed up for a year contract when I bought my condo. After a year the contract automatically changed to a month to month rate (evidently I was suppo... 

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Should NOT Be in Business!!!!!!!!!!!!!!!!!!!!!!!!!

 Signed up for a year contract when I bought my condo. After a year the contract automatically changed to a month to month rate (evidently I was suppose to renew to another yearly rate) My monthly bill on my small one bedroom condo went from $70/month to $250/month after numerous phone calls over a 7 month period trying to figure out why my rate was so high one of the sales people admitted to me that I was on a month to month rate and if I wanted it to go back to the lower rate I needed to sign another 1 year contract. Not with this company!!!!!!!!!! Scammers!!!! 

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  — Brian Livingston
Honest clean electricity
 After two years of service I'm very happy with this company. They stick to only wind and solar energy and deep their rates very stable. Compared wit... 

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Honest clean electricity

 After two years of service I'm very happy with this company. They stick to only wind and solar energy and deep their rates very stable. Compared with other supply companies I've used I find the customer service easy to reach and very friendly. I've never had a problem with my bill or my power.  

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  — Patricia
Bad bad bad
 I have had problems since day one. First off I would not always get a bill then when I did it would have a late payment charge even though the payment... 

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Bad bad bad

 I have had problems since day one. First off I would not always get a bill then when I did it would have a late payment charge even though the payment was on time. Then I moved to another city but had to keep electric on for the place to be shown. I contacted them after I got a delinquent and disconnect bill even though I had never received the original bill. This has been ongoing for four months even though they have the correct mailing address. Somehow they manage to get the disconnect notices to me but not the original bill. I have called and called to get this resolved to no avail. They cut my electric off two days ago because of the charges that have accumulated from the disconnect and reconnect charges because I was paying only the current charges off of the disconnect notice. I will be hopefully signing the contract to sell before the end of the month and I am going to highly recommend they change to another electric company. 

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  — V Sutherlin
Horrible service
 This Comany gets a zero rating from me. I never I my life dealt with a company who disconnect your service for later added discounted fee. When paying... 

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Horrible service

 This Comany gets a zero rating from me. I never I my life dealt with a company who disconnect your service for later added discounted fee. When paying over the phone customer service never informed me of this; the morning of first snow my services were disconnected I have never hear of a company who does this. I will be changing carriers and will give a negative review on every form I come across. 

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  — Dissatisfied Customer
Hidden fees/fluctuating due dates!
 I have been A GME customer for over 2 years, but only because I haven't had time to research and find someone better. I am a single mom, working 2 job... 

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Hidden fees/fluctuating due dates!

 I have been A GME customer for over 2 years, but only because I haven't had time to research and find someone better. I am a single mom, working 2 jobs to make ends meet and usually pay a few days late because of the way my pay period falls. The due date is any where between the 29th of the month and the 2nd of following month. In addition to paying a late fee, they also charge a $20 fee, not for disconnection but just to send you a notice of disconnection... Which is sent by first class mail. For example, my bill was due on October 30th (the previous bill was due October 1st). I paid the bill on November 6th and 3 days later I received a disconnection notice adding $20 to my next bill on top of a almost $10 late fee. Now, I realize that to avoid Any fees my bill should be paid on time but that is just not possible sometimes. I am not disputing passing a late fee. You pay late, you are penalized I get that. My problem is #1 the fluctuating due date and #2 the fact that Any day after the due date they can send you a disconnect notice adding $20 to your next bill. I just got off the phone with CS and while the rep did waive the disconnect fee this one time, informed me that they can send a disconnect notice ANY TIME after the sure date. So if you're bill is due on the first and it's not paid on that day, you may get a disconnect notice a few days later. There is absolutely no grace period and with the fluctuating due dates, the Only way to avoid paying a late fee PLUS disconnect notice fee is to pay on our before the due date. I find this to be ridiculous. This is the only company I have ever dealt with that has no grace period. I work at a utility company and our due date is the same every month as well as the disconnection date. I will now take the time to do some research and see about finding a more customer friendly energy company. 

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  — Carolyn Dunn
Credit Card Payment Scam ?
 I contacted PUC because I received a letter from Green Mountain Energy stating my credit card had expired and thank you choosing their Service. I had ... 

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Credit Card Payment Scam ?

 I contacted PUC because I received a letter from Green Mountain Energy stating my credit card had expired and thank you choosing their Service. I had not switched providers and had not had their service for over 5 years. GME would not speak to me because the letter was addressed to my daughter who moved 5 years ago, My provider said my account was intact. PUC thinks it may be a Credit Card scam. 

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  — Jeri Ann Powell
Hidden Late Fees with GME's "MOVING Monthly Billing Due Dates"
 I have been a Green Mountain Energy client for about +/- 2yrs. It wasn't until recently that I delved into the MINUTE DETAILS of my bill to notice I ... 

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Hidden Late Fees with GME's "MOVING Monthly Billing Due Dates"

 I have been a Green Mountain Energy client for about +/- 2yrs. It wasn't until recently that I delved into the MINUTE DETAILS of my bill to notice I have been charged LATE FEES for not paying by THEIR GIVE DUE DATE, which IS NOT THE SAME DATE EVERY MONTH. Additionally, GME is not even allowing for any kind of grace period for making payment. So, if I pay 1day beyond their FLUCTUATING DUE DATE, THEY ARE CHARGING ME A LATE FEE THE FOLLOWING MONTH!!

In my opinion, that is a HORRIBLE way to do business, an extremely POOR way to treat a client, and I will absolutely be taking MY BUSINESS elsewhere!! *livid* I know NO ONE who would PURPOSEFULLY sign up for this horrible customer service!!

Therefore, I am giving GME poor reviews across the board. Obviously, there was ZERO mention to me in the set up/order process to NOTIFY ME of ANY GUIDELINES FOR MONTHLY LATE CHARGES BASED ON A MOVING MONTHLY DUE DATE, and I WILL NOT recommend this energy company to anyone!!

STAY FAR AWAY... I only use about $56 a month in energy ($0.073 kwh), and my bill is consistently +$100 a month with all their fees... Trust me... LOOK ELSEWHERE FOR YOUR ENERGY SUPPLIER !!!

I now rank GME up there with TXU and Reliant for over-charging and poor client services... Way to make yourselves successful, GME!! 

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  — Unhappy Customer
Not what is advertised, unknown fees
 So I have had green mountain for my, about 700 sq ft, apartment for about five months now. I do like that they send weekly updates as to how much ener... 

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Not what is advertised, unknown fees

 So I have had green mountain for my, about 700 sq ft, apartment for about five months now. I do like that they send weekly updates as to how much energy you are using and cost, however, I have noticed the wattage and price have no correlation. My example, I used 76.7 kWh one week for $9.94 and the following week used 84.9 kWh for $11.26. My rate when I signed up was supposed to be 6.7 cents per kWh. The math never adds up. When your bill comes, they charge a base fee and delivery fee which also changed monthly. So add an extra 20 to 50 dollars for that to your usage. So total, somehow, my average price per kWh comes out to something like 17-18 cents per pay period. None of it makes sense to me. I have a friend who has the same plan, and they used 129.3 kWh and it cost them $7.62 while the following week they used 130.6 kWh and it cost them $5.02. Someone explain to me how all of this adds up because the math is not adding up. Over all it seems like nothing is consistent. I am very unhappy as a customer to know that someone with the same plan is using twice as much energy as me and paying half the price. I would not recommend going with this company. 

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  — Amber
Better 100% wind companies, keep shopping
 I really wanted to like this company because of its dedication to the environment! However, I cannot say I do. First, billing is great. They give week... 

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Better 100% wind companies, keep shopping

 I really wanted to like this company because of its dedication to the environment! However, I cannot say I do. First, billing is great. They give weekly updates of usage. Account management, not so much. They are trying to modernize their company to help with this but, at the moment customers who wish for phone or email to be primary contact are out of luck.
Customer service is very polite. They help with whatever you need. However,15.6kW/hr negates this, at least for a graduate student.
I cancelled my service because my energy bill was $200 dollars for my 919sqft apartment. Also, I changed the credit card information on our automatic debit and they still used the old information. This led to a late payment and lights being cut off. They did respond very quickly to the mistake but offered me a rate of 12.9kW/hr to make up for it. I went with another 100% wind company for 6.7kW/hr AND their first line of contact is phone and email, not traditional mail (more modernized form of communication is just my preference). So, in summary, the customer service is nice albeit indifferent. I would rather have a company that is less expensive and is so efficient that customer service is almost not needed. 

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  — Rita
Ticked off
 I absolutely HATE this company and will NEVER recommend them to anyone. I wish I could give negative stars/lightbulbs instead of leaving them blank li... 

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Ticked off

 I absolutely HATE this company and will NEVER recommend them to anyone. I wish I could give negative stars/lightbulbs instead of leaving them blank like what I did. In the three years I've had these money sucking so & so's I've never seen my bill below $200 & I live alone and barely run the AC, never use the dishwasher etc. I'm genuinely perplexed as to how and why my bill is so inconsistent and so high even though I was told I was getting the best and lowest rate in comparison to all the other electrical providers. This company is absolutely hands down the worst. I will be terminating my contract with them because I will not keep giving them my hard earned money for no reason Do not go with this company!!! 

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  — Laura
Increased rates with no notice.
 I was a Loyal customer for 7 years. I paid all bills in full and paid on time. They increased my rate with no notice. I called to inquire about the ma... 

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Increased rates with no notice.

 I was a Loyal customer for 7 years. I paid all bills in full and paid on time. They increased my rate with no notice. I called to inquire about the massive rate increase and lack of notice. I was told there was nothing they could do. My bill was Triple what I had been paying. I recieved no notice of this increase and was told there was Nothing they could do about it. I don't usually write reviews but feel this company really let me down and is practicing deceptive billing. 

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  — Linda Elancon
Deceptive
 I received a message over the phone that there was a problem with my account..I then received a letter t hat had to respond to by August 18, 2015 off... 

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Deceptive

 I received a message over the phone that there was a problem with my account..I then received a letter t hat had to respond to by August 18, 2015 offering a rate higher then what i currently have and way over market price.. So I researched other suppliers and switched.. I'm at fault for not calling to find out the contract dates so I called to negotiate but not even allowed to switch back in order to reverse the $150 00 charge..This is just the end of their always finding a way to increase your rate hopping no one checks.. 

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  — D. Tharpe
Deceptive and Greedy
 Worst company I have ever dealt with. I have been a customer for almost two years with constant increases in prices for electricity. They refuse to ... 

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Deceptive and Greedy

 Worst company I have ever dealt with. I have been a customer for almost two years with constant increases in prices for electricity. They refuse to answer questions regarding their "so-called green savings" low cost electricity as the prices they charge are higher and higher.
They lack integrity, honesty, and have never offered reasonable costs for electricity.
I am currently looking elsewhere. My advice to new customers - STAY AWAY!!!! 

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  — Fred Beck
BAD service. All about the money.
 First, this is a company owned by another (energy) company that has no real product. This mini-Enron brokers energy providers (people who put power i... 

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BAD service. All about the money.

 First, this is a company owned by another (energy) company that has no real product. This mini-Enron brokers energy providers (people who put power into the grid) and energy distributors (the folks who own the lines and transformers in front of your house). They package this and send you a very green looking bill. As energy brokers, they have two things to offer the consumer: better prices or better service. This company appears to offer fairly decent prices but they offer HORRIBLE customer service.

The way to get to an actual customer service human being is to press the option number for "new service". You will get a human being, then. They can then put in a queue to talk with someone about a billing or service problem.

Beware, this bunch of paper pushers could not care less about you. To see the opinions or other fans, go to http://www.boycottgreenmountain.com/

For myself, see the complaint I filed with the Texas PUC, below. I am not certain whether Green Mountain is in violation of the law in what they did, but they certainly did not offer ANY customer service. These folks are real STINKERS!

To Complaint Department, Texas PUC,
I was a customer with Green Mountain Energy (GME) for the last 9 or 10 months. While a customer, GME changed my billing address without my request or notice. GME sent my bills to my service address. My service address has no mailbox or way to receive mail. Until the change of address by GME, all bills had been mailed to my company address. As a result of the un-requested change to my billing address, my bill of July 15, 2015 (date of invoice) went unpaid until my service was terminated around the 17th of August. I was not present in the home at the time of termination.
I have attached the bill that remained unpaid until August 21, 2015. Due to the unauthorized change of billing address, I never received a bill or a notice of termination. If either the bill or the notice of termination was sent via first class or registered mail, then GRE would have gotten a notice that the mail had not been delivered.
So, I was terminated within 35 days of being invoiced (an invoice never delivered) on an newly moved account. I was never called or emailed and the (new) address was never verified. I cancelled service with GME on the day of the termination and have moved to another provider. This should never have been allowed to occur. If what they did was legal, then the law should be changed. The service provider should be required to supply proof that bills or termination notices HAVE ACTUALLY BEEN DELIVERED. Whether this termination was somehow legal or not, the practice reflects quite badly on the company who did it. I would like you to investigate this claim.  

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  — Heather Z
Changed rates mid contract
 tried to call them several times and kept getting bounced around departments. 

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Changed rates mid contract

 tried to call them several times and kept getting bounced around departments. 

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  — Jim Stanley
Does anyone tell the truth anymore?
 Signed up for month-to-month plan at $0.099/kWh; latest bill shows "average price you paid for electric service this month" as $0.168--almos... 

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Does anyone tell the truth anymore?

 Signed up for month-to-month plan at $0.099/kWh; latest bill shows "average price you paid for electric service this month" as $0.168--almost 17cents a kWh. This is nowhere near what is advertised or promised. Beginning a search now through all the other liars, looking for the provider who lies the least... 

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  — Qui
Fee and price rip off.
 They have hidden fees and the delivery charge is half the price of your usage. If your usage is $50, the delivery fee is $25, if your usage is $100, y... 

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Fee and price rip off.

 They have hidden fees and the delivery charge is half the price of your usage. If your usage is $50, the delivery fee is $25, if your usage is $100, your fee is $50 etc.
You cannot even mention anything about what other plans they have (they do not tell you the rates or any other available plans and just sign you up) or they hit you with a $150 cancellation fee, although you are not cancelling and simply switching plans. They default you to their "water saving plan" which is expensive simply because of their jacked up delivery fees.
Imagine if time warner or At&t made you pay their cancellation fee when you wanted to switch to a different speed or sprint charged their fee when you switched phones.

STAY AWAY, there are thousands of reviews out there and none are above 1star in the recent years. Don't let the reviews from earlier than 2015 or their employees writing reviews fool you 

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  — Victoria Bialkowski
Looking for help and they want to trap me even more
 Since my month-to-month rate has tripled to .20 cents a kilowatt (without notice and not fair market value which is 12 cents for month-to --month serv... 

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Looking for help and they want to trap me even more

 Since my month-to-month rate has tripled to .20 cents a kilowatt (without notice and not fair market value which is 12 cents for month-to --month service) I am trying to switch to Reliant but Green Mountain Energy placed a hold on my account ( I am current on my bill) and Reliant cant make the transfer for me until August 2nd-happens to be last day of my monthly billing cycle...I am very afraid what will happen with my bill (right now only 10 days in and they say I owe $170 for a 700 SQ FT apartment)...Customer Service hangs up on me on purpose after I give them my account number since they know why I am calling and they have a record from all the reps who took my calls. 3 hours of disconnects and run arounds..and all this while dealing with a loved ones death..
Why would customer service be so brutal and so ruthless? For what? my little account?
Please warn anyone looking for new service in Houston.

After getting no where with phone customer support I went to email support Still no help just them trying to sell me on a contract.

My correspondance:






7/15/15

Dear Victoria

Thank you for choosing Green Mountain Energy electricity and helping to change the way power is made.

In review of the account, there is not switch hold on the account, meaning if you wanted to switch, you could switch with no problem since there is no hold on the account. When you process a standard switch with a provider, it could take up to two weeks for the switch to take effect. If you wanted to cancel the switch and select a new switch date, you would have to contact the new provider you processed the switch with, to process that request. If your services with us were to end of August the 2nd, we would only bill you for power used at the location up until that date, then we would send you a final invoice within 7 days from 08/02. At this time your invoice of $187.82 is due by 07/24 and your account was eligible for a deferred payment plan if you were interested, but your account is set to be canceled with us and deactivated accounts would not be eligible for payment arrangements. I see that you are being charged high rates because you are on a month to month variable rate, where the price you pay will change each billing cycle and could either increase or decrease. If you were to cancel the switch, and are interested in remaining a customer, we would be happy to review the fixed rates available for the account. If you would like to have the switch date changed, please call the new provider, we are unable to process the request since only the new provider can. If you have further questions, e-mail us back or call us at 866-785-4668. Thank you!

Dear Green Mountain,

I was told I was not eligible for deferred payment plan before I made the switch. I also was forced into choosing Green Energy because the apartment building did not allow another provider. Now that it is under new management, i am allowed to switch to Reliant. I am told by Reliant supervisors that you have placed the hold on the account and refuse to release the date to earlier. I kept calling reliant based on your information and they assure me this is Green Mountains's doing. Reliant said they could change the date to this Friday but that you will not allow it. They say even if I cancel with them and redo the order, you still have placed a hld. If you have not placed a hold, than allow Reliant to make the date change like they have been trying to do all day with me.

Also, why would I sign a contract based on the past billing cycles at 20 cents a kilowatt? It makes sense for me to start fresh with 5.4 cents with Reliant for the first 1000 kilowatts and 8.4 after that. The rep for Green Mountain offered me 12 cents and said my rates could still increase. I am forced by your company to leave your company. Customer service means helping people, not burning them.

I know my phone calls were purposely disconnected when my account number came up. Even with this email, I am still getting the same reverb and run around. You are on repeat because it helps to frustrate customers and hopefully they go away but they do just to a state agency who can help them.

PS. Your paper billing statement will be different form your online billing statement so i assume they are afraid of RICO 

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  — JJ
Worst Company Ever
 By Far this is the worst unethical company ever. They will shut your electricity off without warning even after they send you a payment confirmation. ... 

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Worst Company Ever

 By Far this is the worst unethical company ever. They will shut your electricity off without warning even after they send you a payment confirmation. They are unethical, wrong and a disgrace as a utility company. They only care about their bottom line which is made up of reconnection fees and any fee they can charge you. Stay away! This company is flat out a disgrace. 

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  — Jorge
Off to a bad start.
 Called Green told them i wanted to switch but under contract with another company but contract would expire next day. They did not suggest i wait for... 

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Off to a bad start.

 Called Green told them i wanted to switch but under contract with another company but contract would expire next day. They did not suggest i wait for next switch day. Even though i told them that i was cancelling service with other company. SO Green tells me they can set me up with new service TODAY. So i cancel service with other company. Then i call Green to sign up. They tell me that i have to send them copy of DL, SS card, and some other info before they can switch me which would happen in about 2 days. Mean while the other company has cancelled my service. So, now i am out of power until Green verifies me. NOT TODAY LIKE I WAS TOLD. They should have suggested I wait for next switch day and they should have told me about that whole VERIFICATION process up front. If they had done that - I would not have cancelled my services or would have waited to SWITCH not CANCEL. Lets hope this is not the tip of the sword piercing me. They also said if they could not verify me that they would cancel my set up. 

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  — Jorge
Off to a bad start.
 Called Green told them i wanted to switch but under contract with another company but contract would expire next day. They did not suggest i wait for... 

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Off to a bad start.

 Called Green told them i wanted to switch but under contract with another company but contract would expire next day. They did not suggest i wait for next switch day. Even though i told them that i was cancelling service with other company. SO Green tells me they can set me up with new service TODAY. So i cancel service with other company. Then i call Green to sign up. They tell me that i have to send them copy of DL, SS card, and some other info before they can switch me which would happen in about 2 days. Mean while the other company has cancelled my service. So, now i am out of power until Green verifies me. NOT TODAY LIKE I WAS TOLD. They should have suggested I wait for next switch day and they should have told me about that whole VERIFICATION process up front. If they had done that - I would not have cancelled my services or would have waited to SWITCH not CANCEL. Lets hope this is not the tip of the sword piercing me. They also said if they could not verify me that they would cancel my set up. 

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  — Steve L.
Can't tell a book by the cover
 I stayed away from Green Mountain for years because their field sales staff TRASH every other electric provider including those that offer green/renew... 

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Can't tell a book by the cover

 I stayed away from Green Mountain for years because their field sales staff TRASH every other electric provider including those that offer green/renewable energy. I finally went with them when they had a great offer on Texas' "Power To Choose" website. I also stopped seeing their field sales people. Had GM changed to an honest green energy provider? So,they had a great rate last year, and I went with them. In April 2015 my one year contract was about to expire, so I contacted GM to renew another year. I was told of a great rate, but they couldn't provide the Energy Facts Label until AFTER I signed up. That should have been a red flag for me. Believing the sales rep's cost per kWh, I renewed another year. A few days later I could see the Energy Facts Label for the renewed plan in my GM online account. It was nothing like the rep told me... MUCH more expensive. DECEPTIVE! I immediately called GM. Still in my "open enrollment" phase, I cancelled the new plan and will go with another company. I'll NEVER go back to Green Mountain! Since the time Texas opened up electricity competition I've been with about 5 different companies, and none of them were this sneaky! 

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  — Hunter Wang
Great Energy Provider
 My personal experience with this energy provider has been in fact very good over the last several month since switched from Reliant Energy. The switch... 

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Great Energy Provider

 My personal experience with this energy provider has been in fact very good over the last several month since switched from Reliant Energy. The switch reduced our monthly energy bill to half, while giving us an impression of helping the environment and saving the world a bit. 

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  — A. Liu
Don't sign up
 Green Mountain Energy will charge you on same day you sign up and same day you cancel. You are allowed three days to cancel order but they will say yo... 

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Don't sign up

 Green Mountain Energy will charge you on same day you sign up and same day you cancel. You are allowed three days to cancel order but they will say you cancelled three days later. LIARS. 

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  — Dawn
highway robbery: stealing from west Texas low income families
 We had great service until November 2014. until They stop sending us our bill or disconnection bill and shut ojr power off. We paid the previous bill ... 

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highway robbery: stealing from west Texas low income families

 We had great service until November 2014. until They stop sending us our bill or disconnection bill and shut ojr power off. We paid the previous bill that was miss the reconnection fees and the month about to be due totaling of a little more then $800 (which is more then an entire chrck) after that it took them a day and a half in december with a 5yrs which they knew of. The next 2 months the kept sending us a bill with all the fees and the month we missed plus our bill that jump almost double and each month the rate went up. Each month having to call them to dismiss the fees and to disregard the diconnection notice. March came around and a $1000 bill came in the mail same fees and the "missed" month, but this time the said they didnt recieve our payments. We got ahold of the company that sent the payment while they were going through there records they called us back and they "found" our payments they named off the exact amout of each payment and the date of each payment and were told that they "error" in the system and that they will be updating our account for the payments to call back in a week to confirm the account was updated and to ignore any disconnection notices we may recieve and that she had to sendthe original receipts and that thay will omly accept the originals because photocopied one can be forged and be fakes. She called for 2 weeks and the finally the told her they found the fund and not to worry every things been settled and 6 this morning, after getting a supervisor on the line she tells us that they researched the case and they can't find the funds we paid 

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  — James Fairchild
poor billing/accounting practices and inflexible customer service
 I have had Green Mountain Energy service for 2 years and 3 months. At the establishment of my account I requested to be placed on their budget billing... 

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poor billing/accounting practices and inflexible customer service

 I have had Green Mountain Energy service for 2 years and 3 months. At the establishment of my account I requested to be placed on their budget billing. For the duration of my account with them, I have ALWAYS paid my bill in full on or before the due date. At the end of the first 12 months, I was surprised with a bill that was 4 times my expected budget bill (at Christmas time). In spite of my perfect payment record, they refused to extend the due date, although I had never been warned, other than in fine print, that the budget bill would be reconciled at the end of the term. Okay, so I paid that by the due date to prevent disconnection. My mistake was beginning another term with them. They did adjust the amount of the budget plan so that it was more reflective of my usage. Fast forward another 12 months and this time at the end of the term, I received a CREDIT bill showing a credit of $254. Of course, based on prior experience, my assumption was that due to the budget billing adjustment and my conservation efforts that I had actually paid for more than I used. I did call them to see if that was an accurate assumption and was surprised to find out that no, there had been an operations error in their system and that corrected bills would be sent out within two weeks. In two weeks, I received a bill that was close to my expected budget payment. However, one week later, I received an additional bill that was twice my expected budget bill. It was due one week after the first bill. After spending 45 minutes on the phone with customer service and a supervisor, despite this having been a Green Mountain error and despite my perfect payment history, they refused to spread the additional amount due out and would only offer a two week extension. Obviously, that means I am stuck either paying a double bill this month or next month. They said that because I was already benefiting from budget billing that their system would not allow them to place me on any sort of a payment plan for the additional amount billed. In other words, they offer no flexibility in payments, regardless of your history with them or the fact that their own error created a financial hardship for "valued" customers. I will be paying off my balance and switching companies as soon as possible. I know that other companies offer green electric products and better customer experiences. I recommend that you think twice about choosing Green Mountain as your provider, and if you do, think even harder and read every bit of fine print before you choose to request "budget" billing with them. 

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  — Cortland
poor customer service, rude, not saving tricked into contract.
 After 2 years of service NOT HAPPY, this company turned my services off for $11 in June, 2014. Paying way too much for service for size. Complaining a... 

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poor customer service, rude, not saving tricked into contract.

 After 2 years of service NOT HAPPY, this company turned my services off for $11 in June, 2014. Paying way too much for service for size. Complaining about the fees charged for the $11 disconnect they somehow tricked me into a contract for a year or at least they are claiming I am in a contract that will cost me $200 if broken. I have denied their claim of a contract yet they have threaten that I can not get service anywhere until I satisfy the contract. This is a sorry way to treat a customer. The customer service personnel are very rude and unhelpful. They will go out of they way to prevent you from even using the customer service feedback suggestions. After two years with this sorry company I can't wait till my so-called contract is up. Beware if they try to talk you into saving money! Once you agree, they will own you and treat you that way. Not really saving just paying for the claim of using renewable energy. What a mistake I chose doing business with this horrible company. 

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  — Glenn Kessler
Watch out for the Month to Month Rate Change
 I initially had a great experience with my 6 mo policy that converted to monthly. My initial monthly rate was reasonable, but I noticed the rate was ... 

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Watch out for the Month to Month Rate Change

 I initially had a great experience with my 6 mo policy that converted to monthly. My initial monthly rate was reasonable, but I noticed the rate was higher on my bill even though the link to my current contract showed a cheaper rate. It turns out Green Mountain does not update the monthly rate on the linked contract, so you have NO idea what the rate is until the end of the month. When I suggested they just update the contract, to show the current rate, three different supervisors told me the same story about adjustable rates. My complaint was about the misleading information they show on the current contract, not the fact that the rate was high. Oh well, time to change providers. 

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  — GR Rajendran
Horrendous Company - Stay Away
 This is a dubious enterprise with unethical and unscrupulous practices. I had signed up for the company in a fair in Houston with my credit card auto-... 

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Horrendous Company - Stay Away

 This is a dubious enterprise with unethical and unscrupulous practices.
I had signed up for the company in a fair in Houston with my credit card auto-pay with the representative.
After four months my credit card had sent a new card with new expiration date and I had not updated on their website.
They had disconnected the service to my home on the 15th day.
Called and gave them the new expiration date. In the next bill I saw the following charges
Disconnect service notice $20.00 (For sending a notice by First Class postal mail)
Disconnect Request Fee $25.00
Disconnect at meter $15.68
Reconnect service Request Fee $15.00
Standard reconnect at meter $15.68
Late Fee $24.61

They took about $120 for one late payment of 15 days. They disconnected the electric service instead of calling / emailing me about the credit card declining the autopay.
My calls and complaints for refunding were all declined, so the truth about their unethical practices is published here.
I will be contacting the BBB for the > $120 for the one time 15 day late payment due to changed in the credit card expiry date. 

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  — EK
Communication break down
 I sent Green Mountain Support an email and called for a disconnection of service for July 31. They sent me a bill and I spoke with a representative a... 

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Communication break down

 I sent Green Mountain Support an email and called for a disconnection of service for July 31. They sent me a bill and I spoke with a representative and reaffirmed my move and disconnection date. She assured me I would be sent a final bill. Green Mountain shut my service off on July 30, charged me for disconnection fee because of late payment and then charged me for service from Aug 1-Aug 7, because they reconnected service..??? I have emails with a Cancellation confirmation number. I am still fighting this 8 months later. I would not recommend them to any one.  

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  — John
modern gone bad
 Terrible company. Signed up and Transferred account. Got no bill. Got termination notice with a fee attached. Set up auto pay and then got power c... 

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modern gone bad

 Terrible company. Signed up and Transferred account. Got no bill. Got termination notice with a fee attached. Set up auto pay and then got power cut off with another fee. Incompetent. Stay away. 

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  — Julian Carcamo
So...so godd price...
 Incompetent, irresponsible, heartless... I was moving, and on the closing day the bank decided I could not do closing on a Friday... But on Monday... ... 

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So...so godd price...

 Incompetent, irresponsible, heartless...
I was moving, and on the closing day the bank decided I could not do closing on a Friday... But on Monday... So I called the "energy" middleman and they "sorry" that they could not give any solution because of the move was needed to be done within two days of anticipation...
So I got screwed and I have a 4 year old, so basically I could say, no stars for nothing Customer Service, does nothing to solve your problems, its yoooour problem no theirs...
I will keep in mind when it comes time to switch!! Yei 

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  — Jane
I Like Green Mountain
 At the time of deregulation, Green Mountain (GM) was the only company offering renewable energy. It cost more, but I chose GM for that reason. I've be... 

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I Like Green Mountain

 At the time of deregulation, Green Mountain (GM) was the only company offering renewable energy. It cost more, but I chose GM for that reason. I've been with them ever since. I even sold GM for a year, because the company is good and I believe in clean energy. As a customer, I have never had a problem with billing or customer service. The website is excellent. I am only considering, and I mean only considering, switching companies because there are now companies with competing wind/renewable energy plans, but most look like bad companies, except Champion, whose rate is comparable to GM. Maybe the grass isn't really greener on the other side of the fence, and this cow will stay home. 

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  — Dianne
Scammers
 What the representative offered me in person at one of their kiosk was not what the company told me they were offering. A Manager told me that they ha... 

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Scammers

 What the representative offered me in person at one of their kiosk was not what the company told me they were offering. A Manager told me that they have nothing to do with whom they hire in the "field" and they can't be held responsible for what they are telling people. (Hmm, Really). I called within one day of getting information on the internet to say I was not interested. 4 Weeks later I get a final bill from my Electric Provider, Reliant saying I didn't have service with them. It took me three days, 5 hours worth of phone calls to my apartment, the apartment headquarters, Oncor, Reliant and Green Mt. to get something done. They can sign you up and get your service going in one day but they can't get it switched back when it's there mistake for two months. 0 for Customer Service because they disconnected me four times, said they would resolve it and then didn't. Horrible. 

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  — Jo
bait and switch as well
 I got caught in the bait and switch well. Noticed today that my bill was almost 3x what it normally is, and when I checked my usage we have used half ... 

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bait and switch as well

 I got caught in the bait and switch well. Noticed today that my bill was almost 3x what it normally is, and when I checked my usage we have used half of what we did last month. I called and asked why the significant surcharge and she said my bill is subject to increase at any given time. I asked by 3x the amount?? She replied that if I check the fine print on a link somewhere it tells me also that there was some kind of promo and now I have to pay triple if not more. I never knew or was informed of any such thing otherwise I wouldn't have went with their service. I would recommend staying far away from this company. 

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  — Pat Courtney
be careful when signing up with them.
 I recently signed up with Green Mountain at a booth at the state fair. I told the sales lady that we have solar panels and are on a solar plan with TX... 

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be careful when signing up with them.

 I recently signed up with Green Mountain at a booth at the state fair. I told the sales lady that we have solar panels and are on a solar plan with TXU. She said they have a solar plan that buys back the power at retail for the first 500 kilowatts and then wholesale after that. I liked the plan then asked to make sure we were getting the solar plan. She said no but this would get the power started but to call in a few days to customer service and they would "gladly" change me over to the solar plan. Well now I call in and after talking to 4 people I am told that since I am already on a plan it will cost $200 to transfer to the solar plan. I finally had to get a supervisor who said yes there is a $200 charge for changing plans so early but she would send in a dispute. I asked why I had to beg for them not to charge me. I did just what they told me to do. I think the sales person was not well trained. However maybe the company just does this to generate additional income. I would never have signed up if I knew they were going to charge 200 to go into the solar plan. I would have stayed with TXU now I wish I had. 

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  — V
DONT do business with this thieving heartless company
 These people are rude ,unprofessional , thieves and they are heartless. I called to ask for payment arrangment to pay full amount due on a certain dat... 

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DONT do business with this thieving heartless company

 These people are rude ,unprofessional , thieves and they are heartless. I called to ask for payment arrangment to pay full amount due on a certain date only a few days after date due , two rude ass underpaid little girls both told Me no and power was being cut off. Would not offer any other options they didn't hesitate to give a quick no and leave people without power. I spoke to a supervisor and she helped me and accepted my payment date. These people are thieves , they collect a shitload of money by charging $25 to mail a piece of paper to you but yet will not work with you and leave you with no power in a minute. Needless to say I'm shopping for a new provider. 

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  — Christopher Reed
Good experience over Summer 2014. No issues seen like in the other ratings.
 My Summer Energy contract was expiring on 6/8/2014, and my rates were jumping way up so I hunted for the cheapest company I could find (for <1000 K... 

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Good experience over Summer 2014. No issues seen like in the other ratings.

 My Summer Energy contract was expiring on 6/8/2014, and my rates were jumping way up so I hunted for the cheapest company I could find (for <1000 KWH) that didn't have totally horrible reviews, and I settled on the GME month to month plan at 8.4 cents. I have been watching the rate carefully each month, and it has never increased to-date, and even dropped down to 8.23 cents this month. I use <1000 every month so I end up paying more per KWH (~9.1 cents) with the base charge included, but I looked today (10/7/14) and it's still the best rate I could find for <1000 KWH. I had no issues other than them charging me the $6.95 fee for the last 3 days of the previous "ONCOR Month" (I switched over to GME 3 days before ONCOR read the meter). When I complained, and after explaining for 30 minutes WHY this was a problem like 5 different times, the CSR finally agreed that, yes, it was dumb to charge me a full month's base charge for 3 days of service, and said he would make a note to credit the amount back to my account the next month, but it never happened.
I use automated billing and have had no hassles.
I did request the $100 rebate after 90 days that I was told about when I signed up, but I have heard nothing back yet. It says 6 to 8 weeks, though, and I submitted my request on 9/10.
Maybe my good-ish experience is rare, or maybe only the people who have issues put their reviews here (vs. many more that don't). :-) 

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  — Jennifer
NOT RECOMMENDED
 When I tried to discontinue service, after my contract period, my bill suddenly doubled. When I asked for proof of the charges they just kept sending... 

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NOT RECOMMENDED

 When I tried to discontinue service, after my contract period, my bill suddenly doubled. When I asked for proof of the charges they just kept sending the final bill which did not show where the charges came from. It took me several months to finally get proof of charges. During this time they turned my account over to collections even though I was making monthly payments on the account, as agreed. I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY. 

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  — C Giroux
Deceptive Trade Practices
 I have been a Green Mountain Energy customer for almost 6 years (since December 2008). They had high prices from the beginning; but I originally acce... 

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Deceptive Trade Practices

 I have been a Green Mountain Energy customer for almost 6 years (since December 2008). They had high prices from the beginning; but I originally accepted that, based upon the fact that I was buying renewable energy. However, beginning last summer (2013), the prices (month-to-month, no contract) began to skyrocket. As such, I selected a six month contract that literally cut my bill in half. When the six month contract expired, I checked the options for renewal. The Electricity Facts Label (EFL) of the month-to-month plan showed lower pricing than any of the contracts (with significant termination fees). I decided to keep the month-to-month; but wiser for wear, I would closely monitor the price (by checking the Electricity Facts Label for my current plan regularly on their website). The pricing was in accordance with the EFL for two months after the contract expired. When my bill increased by $0.02/kWh on the third month, I checked the EFL, it had not changed. What was I missing? It was a busy month, I didn't look deeper. Now, on my most recent billing cycle, the price has been raised by another $0.02/kWh ($0.04/kWh higher than the EFL states). OK, I smell something rotten. The EFL states that "this price is the price that will be applied during your first billing cycle; this price may change in subsequent months at the sole discretion of Green Mountain." Well, that is to be expected, the contract is month-to-month; but, the EFL will change when the price changes, right? Wrong! As stated in the EFL: "For information about the current price, you may call us at 1-866-785-4668." This is not a phone number dedicated to updating you with current pricing; it is simply their customer "service" phone number. There are no automated options to check your pricing. Basically you have to talk to a customer service representative (CSR). OK, I'm a long time customer; they will be able to work something out that makes me happy, right? Wrong! Speaking with the CSR, he explains there is nothing he can do. OK, can I speak to someone with more authority? After waiting on hold a few minutes, the same CSR says the only thing that can be done is to sign a new contract. I explain to him that is the last thing I will do without getting some degree of satisfaction. He inquires about what would make me happy. I suggest a rebate. He states that would be impossible. I request an adjustment to this month's bill (there is still one week before payment is due, via auto-pay). No can do. Further, it is explained to me that the only way I can know what I will be charged on a given month is to wait for the bill to arrive. Now, I already know that they will not budge on price adjustment; how can awaiting the bill to check my pricing possibly help me? No explanation is offered as to why the online EFL is not updated; it just isn't, ever, unless you sign a new contract. I explain that amounts to a deceptive trade practice; further, since I am not under contract, I will be leaving Green Mountain Energy. Coming to this website, reading the reviews, I see I am not alone when it comes to Green Mountain not caring about customers. It may not do any good, but I do intend to file a complaint with the Public Utilities Commission (PUC). 

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  — Reddy
service sucks.. never notify if they disconnect the current
 These company service really sucks. They don't even inform if they disconnect. When I requested the connection, they gave for one day and i don't know... 

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service sucks.. never notify if they disconnect the current

 These company service really sucks. They don't even inform if they disconnect. When I requested the connection, they gave for one day and i don't know when it got disconnected. After a month I didn't get a bill then I called these use less service, Then they told that for some bullshit reason they disconnected. And they didn't inform me about disconnecting the electricity until i called them. When I was talking to them instead giving an answer they were disconnecting the call. 

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  — Manish
Bait and Switch
 They advertised a low rate for me to signup with them. They mentioned it is not a promotional rate. They keep advertising the low rate. However after ... 

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Bait and Switch

 They advertised a low rate for me to signup with them. They mentioned it is not a promotional rate. They keep advertising the low rate. However after the first bill they start charging a much higher rate. 100% more on the energy charge than what was advertised. Calling them to know what the current price leads to nowhere. Absolutely disgusted with their behavior. Stay away. This is not the same company when it was independent and small years ago. It is part of a large organization which does not care about customer service and is there is cheat their customers. 

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  — M J Robinson
Generally good, but I'm still switching
 I've renewed my one year contracts twice. I've had only one issue and that was just recently, I switched products and then changed my mind and wanted ... 

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Generally good, but I'm still switching

 I've renewed my one year contracts twice. I've had only one issue and that was just recently, I switched products and then changed my mind and wanted to switch back. The CSR assured me I could, but it didn't happen. Needless to say, when my monthly bill arrived I went out to check and sure enough I was enrolled in the plan I said I didn't want. I was able to sort this out with a supervisor, she checked the calls and the account notes and names and dates. so I'm back on my variable plan, which is way lower than the fixed plan they had mistakenly contracted me into.

I liked my experience with GME. I'm switching because their rates right now are 4 cents a kwH more than what others are charging fixed rate and they can't meet or beat their offer. So...market forces are why I will be switching out. If, after my contract with the new provider lapses and I'm shopping around again, I'd give them a go if they are competitive.

My few customer service calls were always answered, even in the evening and when we had an outage once, they were very helpful, even though it was an Oncor thing. 

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  — Clinton Chapman
Won't honor advertised price. High rates
 Signed up for $100 gift card promotion from PowerToChoose.org, which after 90 days service gives you $100. Filled in everything, sent it in, no respo... 

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Won't honor advertised price. High rates

 Signed up for $100 gift card promotion from PowerToChoose.org, which after 90 days service gives you $100. Filled in everything, sent it in, no response... Called customer service, they indicated that my service plan did not qualify because the rate was too low, which BTW was higher than most other offers. Complained... no response. Now at 120 days, my bill has jumped by over $120/mo. because their original promotion rate expired and you are rolled into their highest rate automatically. 

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  — Green Hornet
Only thing GREEN they care about is MONEY
 Have been with Green Mountain for over 10 years. A while back went on a variable rate plan which I was told was tied to electricity spot market. I ... 

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Only thing GREEN they care about is MONEY

 Have been with Green Mountain for over 10 years. A while back went on a variable rate plan which I was told was tied to electricity spot market. I was fine paying market rate. That was good for a year or two, and then inexplicably the rate jumped from $0.10/kwh to $0.17/kwh. Multiple calls and emails to customer support received the explanation that variable rates are variable. Not a single person could provide any basis for why my rate almost doubled. Simple case of price gouging. Yes they were legal since the rate was just under the maximum allowed by the PUC, but this company is NOT ETHICAL AND NOT GREEN. STAY FAR AWAY. 

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  — Colleen Paradise
Poor Customer service
 In the beginning I was very pleased with this company..thenI don't know what happened. Were they sold? Did the customer become less import and once yo... 

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Poor Customer service

 In the beginning I was very pleased with this company..thenI don't know what happened. Were they sold? Did the customer become less import and once you signed up?? I don't know. I have had many problems, and it is NOT possible to speak to a supervisor. They are just like the cable companies. You are quoited one price in the beginning, then the rate changes. However, with Comcast I seem to be able to negotiate..there in no negotiating with Green Mountain. I will be shopping around with this current contract has expired. 

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  — Maria
Customer service is not priority with this company
 After reading numerous reviews on Green Mountain, this company need to take a good look on how they are as a business, and treating their loyal cust... 

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Customer service is not priority with this company

 After reading numerous reviews on Green Mountain, this company need to take a good look on how they are as a business, and treating their loyal customers, 98% of the reviews were negative. Open your eyes Green mountain and listen to all the negative feedback your getting, thats wh
y im switching to another provider, becwuse I agree with alot of the complaints on here 

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  — Luis
worst company that does not work with you
 wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late char... 

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worst company that does not work with you

 wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late charge they charge you double while the first letter is in the mail and they do nothing for you. its a great company if you want to get charged 350+ a month and when you ask for help they say yes sir we have you in a plan then you get the next bill and it is a disconnection notice lol thank you green mountain for not keeping your word when we speak 

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  — Luis
worst company that does not work with you
 wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late char... 

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worst company that does not work with you

 wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late charge they charge you double while the first letter is in the mail and they do nothing for you. its a great company if you want to get charged 350+ a month and when you ask for help they say yes sir we have you in a plan then you get the next bill and it is a disconnection notice lol thank you green mountain for not keeping your word when we speak 

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  — Luis
worst company that does not work with you
 wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late char... 

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worst company that does not work with you

 wow this company is not good for the people they claim they are good for you and your family but all they do is take your money if you get a late charge they charge you double while the first letter is in the mail and they do nothing for you. its a great company if you want to get charged 350+ a month and when you ask for help they say yes sir we have you in a plan then you get the next bill and it is a disconnection notie lol thank you green mountain for not keeping your word when we speak 

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  — Paul
***HIGHLY DECEPTIVE CONTRACT TERMS***
 I signed up for one of the low rate 3 or 6 month contracts that entice people to switch providers, and I wanted to try out Green Mountain Energy. The... 

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***HIGHLY DECEPTIVE CONTRACT TERMS***

 I signed up for one of the low rate 3 or 6 month contracts that entice people to switch providers, and I wanted to try out Green Mountain Energy. The energy facts label stated the term was for "3 Months". My service began on April 30, and somehow my guaranteed rate ended on July 7. I received 2 months and a week of a guaranteed rate. My final bill was a 30-40% increase in cost. When I called to discuss the issue with their customer service, I was hung up on the first time only a few minutes into the conversation. I called back again, and after the customer service representative told me the only thing she could do was sign me up for another plan and contract term, I asked to speak to a supervisor. She sends me to the supervisor queue where I wait on hold for about ten minutes before the phone ringing once and me getting disconnected again. I decided to attempt to resolve this through email communication since their customer service department is only open when most people are working and I can't sit on the phone with them for 2 hours to resolve the issue.

After numerous emails back and forth with the customer service representative, who is generally slow to respond, I ask for my case to be forwarded to a supervisor again. The representative told me I would be called within 48 hours by a supervisor. I have yet to be called and it is past 48 hours.

While most electric providers provide calendar month contract terms based on the words on the energy facts label, Green Mountain Energy's Terms of Service state that "The regular monthly billing period for each ESI ID is established by
your transmission and distribution service provider ("TDSP") based on their meter read schedule." All other providers I have used provide guaranteed rates based on calendar months regardless of how many billing cycles may be present in that time frame. A 3 month guaranteed contract may have 4 bills due to billing cycles being offset.

Based on what Green Mountain feels their contract states, which is not clearly outlined between the EFL and TOS, They only provide guaranteed rates for the full contract term noted on the EFL for 3% of their customers. The remaining 97% are getting less than the term noted on their EFL. They claim this is not deceptive, but it is not adequately explained to the consumer. Their customer service doesn't seem to care either. 

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  — Dennis
Terrible Customer Service/Price gouging
 I had green mountain for a year. When my contract ran out they told me not to worry that their month to month rate never went above 10 cents per kWh.... 

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Terrible Customer Service/Price gouging

 I had green mountain for a year. When my contract ran out they told me not to worry that their month to month rate never went above 10 cents per kWh. That was true for a month or two... then it went up to 12... then 14... i called and they refused to give me a lower rate. When I canceled service and switched to TXU at a rate of 9.9 cents per kWh they billed me for 6 days since the previous statement at 16 cents/kWh. DOUBLE what TXU was saying the rate was.... and Green Mountain charged me a full month's connection fees for 6 days.. the customer service agent refused to do anything and kept saying its based on the daily rate but then she had no way of telling me what the current daily rate was or what is was yesterday... TOTAL SCAM! Stay away! 

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  — George Williams
High speed cutoff. low speed reconnect.
 Don't make the mistake of letting your bill go past due. GME's computer will automatically turn the service off, but for some reason, immediately payi... 

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High speed cutoff. low speed reconnect.

 Don't make the mistake of letting your bill go past due. GME's computer will automatically turn the service off, but for some reason, immediately paying the bill through the computer doesn't turn the service back on. So having a "smart meter" seems more of an advantage to the company than to me.

I've had the service for 4 years, and will be considering other providers. Why? Like most conpanies, GMEis more interested in getting newcustomers than servicing their old ones. 

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  — Alper Yetil
Constant excessive rate hikes throughout 2 years
 Green Mountain Energy runs a "bait and switch" system. They will lure customers with cheap prices and then they will constantly and relentle... 

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Constant excessive rate hikes throughout 2 years

 Green Mountain Energy runs a "bait and switch" system. They will lure customers with cheap prices and then they will constantly and relentlessly increase rates. My rates almost doubled within 2 years and I eventually switched to a reputable electricity company.

In addition, I noticed $20 fees tacked on to the sum from time to time. I found out that if I pay the bill 1 day after the due date, I get a $20 late "notice" fee. Most other electricity companies charge a percentage late fee. Paying $20 extra on a $40 bill while I was on vacation, for being few days late, is absolutely insulting and unreasonable. This is flat out robbery.

Green Mountain Energy has anti-customer small print they hide in their agreement legalese. They do business in a dishonest manner.

Do not take the bait. 

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  — Cathy Doolittle
Worst slammed me back and billing issue
 I was formerly switched to another company start april 3,2014. Green mountain tried billing me thru 4-22!! I got a credit for them trying to slam me b... 

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Worst slammed me back and billing issue

 I was formerly switched to another company start april 3,2014. Green mountain tried billing me thru 4-22!! I got a credit for them trying to slam me back when I already had service and bill with new provider first choice from 4/3 thru 4-22!! Now the idiots turned me over to collection for $25 I go not owe! I called them and now the collection agency! I guess public utility will have to get involved. It used to be a good company but not anymore 

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  — Chris
Best Electricity Company in TX
 We signed a 7 month contract with GM energy when we bought our new house, and it has turned out to be the best, most honest company we have purchased ... 

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Best Electricity Company in TX

 We signed a 7 month contract with GM energy when we bought our new house, and it has turned out to be the best, most honest company we have purchased electricity from in Texas. We've been burned by Reliant and more recently by Amigo. With Green Mountain, our rate was what they said it was. There were no shenanigans, just a low rate for 100pct wind power. They let us know when our contract was ending and I'm wishing that we had just stuck with them. My only complaint is that they wanted to raise our rate if we stayed with them, like every other TX electricity company does. So, we switched, got scammed by Amigo, and now we are trying Infinite Energy. It would have been cheaper to stay with a good company. I wish TX would just end deregulation or would protect consumers better from these vultures at the energy companies. 

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  — Mary
horrible customer service
 started off rocky and just got worse. they told me that they would give me a good rate, told me I would have to pay a small deposit and that I would g... 

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horrible customer service

 started off rocky and just got worse. they told me that they would give me a good rate, told me I would have to pay a small deposit and that I would get a $100 gift card after 6 months of service. sounds great right? yup to me to so I signed up and got to know the real company. the rate never seemed that great as all of the additional fees started getting added to the bill, then the deposit was increased by a $100 more than the one they told me they would require. the long wait for customer service on the phone was explained away by telling me that their systems had just got updated so delays were longer than normal (found out nope the hour to 2 hr trying to get thru to a person was normal). then after only being with them a couple of months I received a small bill. seemed reasonable as it was spring and I wasn't using the heat and hadn't really started using the air much yet. then a week later I got a much larger bill. that was due only a few days after the first bill was due. I attempted to call to find out why was I being billed twice to get the most rude child (cant call her grown) after being on hold for over an hour to be told that I should have looked at the back of the page of the 2nd page of the bill at the fine print in the middle of the page telling me that cause of switching over account numbers my bill may be delayed. i asked for a supervisor and was placed on hold for another 1hr 40m when i finally gave up and hung up after realizing i had literally been on the phone with this company for nearly 3hrs and hadn't gotten anything resolved. i called back the next day and after an additional hr i spoke with someone and asked her which one of these were the true due dates due for both of these bills. she told me the 2nd due date. i repeated this back to her several times. she said yes mam the due date is the 2nd date. so i paid the bill on the 2nd due date. i knew something wasn't right when i paid it and it said it stopped my disconnect. so sure enough my next bill showed i had been considered disconnect for not paying the first bill on that due date. and i was charged the insane disconnect fees. then when i called to find out why i was told i have now forfeited the $100 gift card they promised me cause i had paid late. i tried to call and speak to someone else as they are always saying this phone call is recorded i was demanding they go back and listen to the recording where their representative told me that the due date was the date on the 2nd bill and i paid by that date. they told me they were putting me on hold for a supervisor and an hour on hold i have decided im thru. my contract ends and i will end also. im so tired of giving my money to companies that have little to no respect for me as a customer and green mountain has joined that list. if you never need to speak to a person, never want a problem resolved, don't care about additional fees then this is the company for you...if you like being treated like a valued customer than find a different company!! 

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  — Dissatisfied User
Dissatisfied in Wichita Falls
 Hidden fees. After asking repeatedly the same question and getting a sales pitch answer we moved on and when calling back later they attempted to tel... 

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Dissatisfied in Wichita Falls

 Hidden fees. After asking repeatedly the same question and getting a sales pitch answer we moved on and when calling back later they attempted to tell me I was wrong about the repeated questions, and they replayed the recording and I was right and they were wrong. Still a $200 cancellation fee because you only have 3 days to cancel and you don't even get a bill within 3 days. That law needs to change, it puts the power in the service provider's hands rather than with the customer. 

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  — Halina
Poor customer service. Repeated problems with auto billing
 After using Green Mountain for nearly 2 years, I'm looking for a new provider. I have had Automatic Payment set up via Bank of America - and there hav... 

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Poor customer service. Repeated problems with auto billing

 After using Green Mountain for nearly 2 years, I'm looking for a new provider. I have had Automatic Payment set up via Bank of America - and there have been months when I was charged twice. There have been months when a letter from GME told me they received no payment and are disconnecting my service. Just received another letter like this today. My previous experience with customer service was so discouraging (1 hour on the phone - being transferred from one incompetent person to another), that I will not put myself through that experience again. Time to switch. 

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  — Joey
Choose Another Company
 After only a year with GME I am going back to my old company. I figured I had chosen a company with better rates but this entire year my bills have be... 

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Choose Another Company

 After only a year with GME I am going back to my old company. I figured I had chosen a company with better rates but this entire year my bills have been ridiculously high because of additional fees. I would not recommend GME to anyone! 

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  — Jessica O
Non-Recurring Fees and Charges
 After you sign a contract with Green Mountain you should expect your Terms of Service in the mail. Make sure to read over the Non-Recurring Fees and C... 

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Non-Recurring Fees and Charges

 After you sign a contract with Green Mountain you should expect your Terms of Service in the mail. Make sure to read over the Non-Recurring Fees and Charges on page 2.

$5.95 if you choose to pay your bill by telephone
$5.00 per bill period for copies of billing records...
$20.00 for EACH disconnection and termination notice we send you.
$5.00 each time we call you to remind you your payment is due.

and so on....

I've never been with a electric company that charges for so many reasons! 

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  — Shari
Be prepared to be on hold for 2+ hours and your issue is still not resolved
 This company is beyond horrible. Expect to be on hold for >one hour. This could be a wish on their end for folks to give up and disconnect. I ha... 

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Be prepared to be on hold for 2+ hours and your issue is still not resolved

 This company is beyond horrible. Expect to be on hold for >one hour. This could be a wish on their end for folks to give up and disconnect. I had an order to discontinue service - found out I needed to extend the service for 5 additional days. This took 2 1/2 hours on the phone to accomplish - just found out they never discontinued the service and 7 weeks later they are still charging me. I've been on hold for 20 minutes trying to resolve - do not work with this company. 

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  — C.D.
Stay Far Away
 I was forced to get Green Mountain Energy by my landlord, and it is terrible. I get misdirected email from other power companies, tons of spammy email... 

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Stay Far Away

 I was forced to get Green Mountain Energy by my landlord, and it is terrible. I get misdirected email from other power companies, tons of spammy email, and charges piled upon charges. In nine months of service, I was late with a payment once, because I had been traveling. I paid ten days late, but they had already mailed me a disconnection notice, along with a huge additional fee I was forced to pay. They explained, though it NEVER showed up in any paperwork ahead of time, that they count not from the due date, but from the day they mail the bill, which is ridiculous. I have never been with a company that is both so lackadaisical in their own affairs and so punitive when it comes to mine. If you can avoid them, do it! 

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  — Terri Williams
Billing Debocal
 In December I transferred apartments and did not receive a bill. After not Receving a bill f or almost two months I went online and paid the bill. I a... 

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Billing Debocal

 In December I transferred apartments and did not receive a bill. After not Receving a bill f or almost two months I went online and paid the bill. I also signed up for ebill. After signing up I clicked on the screen for my account information I discovered that they changed my service address and nit my mailing address. In April I was sitting in my room and the lights go out. I discovered that they were cut off due to non payment. This happened without receiving a paper bill, ebill or disconnect notice. Disconnection notices are required under the law. I did not contact Green Mountain and I should have. I just took care of the bill. Well about a month later I get a call while at work from my disabled father who resides with me that the lights are off again. I paid the bill. I did go online and sent an e-mail via there customer service. A couple of hours later I did receive a response. They said it did not show I was signed up for ebill and fixed it were I will receive ebills and paper bills. They also waived the fees associated with the disconnection. I will be contacting them to see if they are going to waive the one from April. 

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  — Juan
just get another option
 I sign my 1st contract with them because they where one of the few options available for me at the time, sign up for a rate but since had no credit sc... 

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just get another option

 I sign my 1st contract with them because they where one of the few options available for me at the time, sign up for a rate but since had no credit score they change it to a higher price, plus a deposit.
1st I save a lot on energy usually bellow 500kw/h per month they decide to change my meter 2 times charging me for this service this because according to the company I mess with it, but I live on an apartment.
2nd. After my 1st year finished, decide to change plan and found a nice plan for on their site. They didn't respect that either and assigned me the worst month to month.
3rd Asked for the return on my deposit and they don't want to return it until my contract ends but that contact finished 2 months ago. 

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  — Mary Lyn
The WORST customer service EVER
 Don't bother to try to enroll, GME is completely incapable of making it happen -- although they will keep you on hold forever and tell you they are wo... 

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The WORST customer service EVER

 Don't bother to try to enroll, GME is completely incapable of making it happen -- although they will keep you on hold forever and tell you they are working on a solution to a "problem with the utility." Ask enough questions and you will find out it is actually a problem with GME's system that they have no idea how to solve. Thanks for the time and money wasted trying to sign up with your atrocious company, GME. Wish I could give negative "bulbs" on the rating scales. 

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  — Mojack
I don't get this company, Green Mountain Energy
 I get home today to find that my electricity has been cut off when days earlier the customer service showed that I paid my bill, not once but trice. S... 

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I don't get this company, Green Mountain Energy

 I get home today to find that my electricity has been cut off when days earlier the customer service showed that I paid my bill, not once but trice. So, they placed a request to refund my second payment.

It had been cut off since May 28th. Today is May 30th. I get no call about this disconnect is about to happen, where I could have resolved this matter then. I don't get this company, Green Mountain Energy. They brag about how my money is saving the environment. But, the customer service laugh when you tell them that I have to record the damages to my place from them cutting off my electricity. And, to boot, they tell me it can take up to two days tomy electricity back on. It only took them a moment to remotely disconnect it. Is it really that hard to cut ithe electricity back on?

F*ck Green Mountain Energy. It's time to save the green in my wallet and dump their non-customer service asses. 

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  — Judy Robinson
Worst Accounting Department Ever
 I am so sick of dealing with their accounting department that I am switching providers. Every month they claim that they didn't receive my payment fo... 

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Worst Accounting Department Ever

 I am so sick of dealing with their accounting department that I am switching providers. Every month they claim that they didn't receive my payment for electricity at my business no matter if I paid with my bank's bill pay or sent them a check. I get a notice saying they are going to cut off my electricity. I call them and they tell me they received the payment but it was late. They told me that the problem was that my bank's bill pay doesn't send out the check until the day it's due. I tried sending the check myself. I mailed the check in Fort Worth a week before the bill was due in Dallas. They still claimed it was late and charged me a late fee. When I call their customer service, they are usually uncaring and sometimes rude.

I have used Green Mountain at my residence for years and, as long as I remember to sign up for a new contract before the old one expires, they are fine. 

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  — Terri Balent
Customer Service
 I was approach by thei company to swtich to their service. It all sounded great. I wasn't exactly sure of the date that my current contract was up b... 

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Customer Service

 I was approach by thei company to swtich to their service. It all sounded great. I wasn't exactly sure of the date that my current contract was up but I knw about the date. The lady told me to just call and change it was I knew the exact date. Having working with someone for 30 to 45 minutes, she finally told me that she canceled what the first lady had set up and that I had to wait 48 hours and call back and they woudl reset me up. I called back adn supposedly that had it all set and was to cancel by service with the other carrier. They never canceled my service. When I got the bill from my current company, I called them and the rep couldn't even locate my account even when I gave her my account number. I told her that if were this bad already maybe I should someone else who did want and business and she okay, thank you. wow! I would highly recommend not using this company. 

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  — Unhappy Customer
Stay away from this company
 As I am writing this, I have been placed on a 45 minute hold to speak to a supervisor about a "mistery deposit". They have already demanded ... 

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Stay away from this company

 As I am writing this, I have been placed on a 45 minute hold to speak to a supervisor about a "mistery deposit". They have already demanded a 279 dollar deposit and are now asking for 79 more (because my building is demanding it?????) - WHAT DOES MY BUILDING HAVE TO DO WITH YOUR COMPANY AND DEPOSIT??? This is a huge scam and they will make up charges on your bill...I do not know who is pocketing this and who works for them. Aweful service. I am very very disappointed. I have been a loyal customer and I am getting treated like shit. I am switiching and reporting you to the better business bureau. Aweful. 

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  — Cristy
Not "green," and screw the loyal customers.
 First complaint is that they continue to advertise being "green," yet refuse to put my account on paperless billing. They offer it repeated... 

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Not "green," and screw the loyal customers.

 First complaint is that they continue to advertise being "green," yet refuse to put my account on paperless billing. They offer it repeatedly, and I repeatedly tried to sign up for it, yet never ceased to receive paper bills. So long, trees!

Second is that when contract expires we are thrown to a much higher rate. This may be standard practice, but it certainly does not inspire loyalty. Being willing to look past these issues, we requested a new contract and were refused the rates on Power to Choose. They started with over 12 cents/kwh, then when we said we'd just switch they said 11something, then again we refused (the online price was 9.3) and they offered high 10. Why not immediately give loyal customers of many years your best rate? They started out trying to screw us and never would come down to the advertised rate. So, we got the advertised rate of 9.7 from one of their competitors. Loyalty is for suckers, fellow customers! This company will screw you if they can, so be prepared to shop around every time your contact comes up and be willing to jump ship. 

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  — Matthew Walker
Final straw
 I tried to do what I thought was the responsible thing, use green energy, reduce oil, coal and gas consumption. I've had enough with this company. Th... 

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Final straw

 I tried to do what I thought was the responsible thing, use green energy, reduce oil, coal and gas consumption. I've had enough with this company. The final straw for me is that they changed my account #, and now I can't login to pay my bill. I have been with GME for several years and I'm done. Other companies offer green options, and don't charge as much. I've had it. I'll pay the fee to get away from these incompetent and annoying schmucks. 

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  — Abcd
bull shit, Please read all the review before sign up.
 I don't want to give any star to this company,, It is waste of time,, and headache for receiving your money ( like voucher or gift card).. we signed ... 

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bull shit, Please read all the review before sign up.

 I don't want to give any star to this company,, It is waste of time,, and headache for receiving your money
( like voucher or gift card).. we signed up at walgreen location of valley ranch, Irving.. We have been told they will not switch it until 10 days If we can't decide it to switch it to GME but within 3 days they did switched me and my previous company charged me for contract termination fee. So I had no other choice but to stay with them.. now I had to receive $200.00 voucher. I have been told that I will be able to use it towards paying my electric bill but I just found out that I have to use $200.00 voucher on their one of the website and that website has stuff for very high price or I don't need them.. SO my $200.00 voucher is an issue for me,, It is waste of money and time I have spent on this company.. 

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  — W. Hardwick
HORRIBLE!!!
 We had our barn changed over to GME. Our bills were TWICE what they were before switching, even though we reduced the amount of electric powered item... 

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HORRIBLE!!!

 We had our barn changed over to GME. Our bills were TWICE what they were before switching, even though we reduced the amount of electric powered items in the barn. We had a re-read of our meter and said it was "just high useage". WORST company customer service I have ever seen! DO NOT BE FOOLED!! THEY RIP YOU OFF, then threaten you if you want to change service! 

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  — Amy
Awesome!
 I recommend Green Mountain Energy because they offer 100% renewable electricity, making it affordable to help protect the environment. It is Not only ... 

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Awesome!

 I recommend Green Mountain Energy because they offer 100% renewable electricity, making it affordable to help protect the environment. It is Not only the price what matters.
Most of people just think about saving money.... We should actually care for life, the source of life is the planet... No matter how much money you have in your pocket. If you don't have food to buy your done. 

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  — Robert Downs
Green Mountain is a rip off that doesn't know how to conduct business
 I moved out of my apartment in Feb of 2014 but kept getting billed for several months later. They don't have their act together and kept adding to th... 

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Green Mountain is a rip off that doesn't know how to conduct business

 I moved out of my apartment in Feb of 2014 but kept getting billed for several months later. They don't have their act together and kept adding to the charges. I will fight it tooth and nail; will not be taken advantage of because they can't get their head out of their you know what. 

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  — Lee H
Terrible!!! Do NOT Waste Your Time and Money!
 I've been with Green Mountain for almost 1 year now and I am about to close my account. This company does not honor their promotions. When I signed up... 

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Terrible!!! Do NOT Waste Your Time and Money!

 I've been with Green Mountain for almost 1 year now and I am about to close my account. This company does not honor their promotions. When I signed up, I was informed that after 3 months, I would get a $100 gift card. It has been 1 year now and I still have not received the gift card. They come up with all kinds of excuses when I email and call about the gift card. Also, I had an auto-pay mixed up with my account and they charged me all kinds of fee. They didn't informed me of the mixed up until the next billing statement, by then all the fees were charged. When I called them to correct the problem, I was on hold for 30 mins before I could speak with a representative. After the situation was corrected, the fees were credited to my account but that didn't help that I wasted so much of my time. Never again with this company. They are expensive and dishonest! 

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  — Very Irate Customer
Scam Artists
 This company has the nerve to put a switch hold on my account after my bill was paid in full way before the scheduled payment plan. Then they tell me ... 

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Scam Artists

 This company has the nerve to put a switch hold on my account after my bill was paid in full way before the scheduled payment plan. Then they tell me to wait 10 days to have it removed by another company ERCOT. Why does it take this long is my first question?Then if I am not in a contract and are a monthly customer, why should I have to wait to have it removed?I did not wait to pay your money way ahead of the due date. The reps and supervisors are all ignoramus to every extent. Plus I love how they read from scripts and make up answers when you ask a question. It is very obvious this company hires anyone and the owner should be ashed of themselves for allowing employees like these people at their company. If you are looking for a company that lies, are deceitful, finds way to scam for more money, and with horrible billing organization then this is the best one for you. I hope this company goes down hill asap. I wish I would have listened to the reviews before signing up. But since I was looking for a company that would give me energy asap with no deposit I went with them. I guess if I would have paid another company a deposit I would be happier, because the others that I looked at have nothing but great reviews. It is also amazing how much money I have paid as a monthly customer verses what other companies charge. I guess you pay for what you get with this company. No wonder they offer no deposits and high rates, because they are scam artists to every extent. I sent a complaint to the PUC already and are in the midst of having them help me get my hold removed. It is sad that you have to wait to leave a company that you paid the bill for early and are not in a contract with. I advise everyone to run as far away from this company as possible. The high rates and no deposits are not worth it at all! I regret being with them for a little over a year. I am waiting for my hold to be removed and still shopping around with other companies for great rates for monthly customers. As soon as my hold is removed, I will do all that I can to make sure that everyone I know and run into that move into the DFW area to not become their customer! Now wait 10 days for that one Green Mountain Scam Artists!!!! 

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  — Gordon Kelly
Great Honest Company
 I signed up with Green Mountain shortly after Texas first de-regulated the market. I chose them because their contract terms were fair. Other companie... 

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Great Honest Company

 I signed up with Green Mountain shortly after Texas first de-regulated the market. I chose them because their contract terms were fair. Other companies included egregious and one-sided contracts. The Green Mountain contract was fair and balanced. Also, Green Mountain, at that time, offered renewable energy generated in Texas. The meant that my consumption increased demand in Texas. The other companies played a shell game that would have no real impact on renewable demand. I was particularly pleased in September 2013 when I had PV generation installed on my roof. Dealing with Green Mountain was very easy. They walked me through the process fro change to my account in advance. They told me who to call when my PV was online. On the day, everything went beautifully. Now, my contract with Green Mountain is, again, more than fair. I am getting the best price anywhere for my excess generation. This is a deal that I could not find with other retail providers. 

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  — Renni
Poor Service
 They do not respond to emails and the phone never rings to customer service. I am always getting a recording about high call volume. Also, the rates... 

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Poor Service

 They do not respond to emails and the phone never rings to customer service. I am always getting a recording about high call volume. Also, the rates have not decreased from my previous carrier as promised when I signed up. 

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  — Diana
Extremely Difficult to Reach Live Person & Poor Customer Service
 Due to internal system upgrade issues within their company and their inability to handle their call volume, it's very difficult to get in touch with s... 

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Extremely Difficult to Reach Live Person & Poor Customer Service

 Due to internal system upgrade issues within their company and their inability to handle their call volume, it's very difficult to get in touch with someone. But, they will promptly disconnect service and charge you "disconnect notice fees" for not being able to reach them to set up a plan! For nearly 3 weeks I attempted to speak with someone and after being on hold for over 30 minutes each time, I finally hung up. Not until waiting an hour and 20 minutes, was I able to got in touch with a representative. Unfortunately, they were unable to help and once again, I was on hold for another 45 minutes before I could speak with a "supervisor". This person was rude, condescending and lacked customer service skills. Green Mountain, you're not the only choice out there! 

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  — Ally
The Worst. Ever. Unbelievable Price Gouging
 Since I started my service with Green Mountain, the average bill is about $250 or $300 with inexplicable fees--and I have a 1,600 square foot home--Co... 

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The Worst. Ever. Unbelievable Price Gouging

 Since I started my service with Green Mountain, the average bill is about $250 or $300 with inexplicable fees--and I have a 1,600 square foot home--Comparable bills for a home my size in my neighborhood--about $75. But here's the kicker--this December, I had a tough time paying this exorbitant bill--They were absolutely unsympathetic, even though I'm always paying faithfully on my bill. They offered a Deferred payment plan..which split up the remainder of my bill. They never disclosed that just for offering me a deferred payment plan--they ADDED an additional charge/fee of $85--this ON TOP of the existing usage charges. This is ethically just wrong--To hit someone who is STRUGGLING, with another shock of $85. Awful--they take advantage and exploit those who have run into any sort of financial challenge. Get out of Green Mountain as soon as you can--When summer hits, they will strike with unfathomable rates and bills full of fees that are inexplicable. And get this--they've shipped all their customer service work to agents across the border. You will never be able to speak to a manager, to get anything rectified. They do this for one reason--so you will just pay their exorbitant rates or get disconnected. Going green--ends up in a nightmare of Corporate Greed? I wish it were not so...but since I've used their service, this has been my experience. Worst. Ever. 

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  — Claire H
Excellent customer service
 I had a 2 year contract with Green Mountain Energy. Customer service was available either online or by phone and always provided excellent service. 

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Excellent customer service

 I had a 2 year contract with Green Mountain Energy. Customer service was available either online or by phone and always provided excellent service. 

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  — Jimmy
Awesome
 Don't listen to the cry babies. This is an awesome company on every level and they are at least partially green. 

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Awesome

 Don't listen to the cry babies. This is an awesome company on every level and they are at least partially green. 

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  — PJ
no customer service!!!
 Horrible service. I can never get anyone on the phone, or get anything done online. I have been trying to disconnect my service for over a week. Tryi... 

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no customer service!!!

 Horrible service. I can never get anyone on the phone, or get anything done online. I have been trying to disconnect my service for over a week. Trying to disconnect online leads to a page that says their system is undergoing an upgrade, from what? stone tablets? for a week?
Calling customer service is no better, on hold for over an hour several times, even during "low traffic" times listed on the website.
I have no idea if the bill is lower, since I haven't gotten one. 

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  — Christine
Absolutely HORRIBLE
 I agree with the previous reviewer that this company does not even deserve a rating of 1. Signed up because it was easy and automatic when I moved in... 

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Absolutely HORRIBLE

 I agree with the previous reviewer that this company does not even deserve a rating of 1. Signed up because it was easy and automatic when I moved into my apartment. TWICE now they have messed up my billing/auto payment and not notified me there was an issue then just shut off my electricity. I only reside in the apartment part time - LUCKILY I was in the apartment today when it happened so I could address it right away. 

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  — N Ranjo
Poor Customer Service
 Green Mountain Energy shut off my daughter's power after she had been living in her apartment for one month. They stated they need confirmation from ... 

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Poor Customer Service

 Green Mountain Energy shut off my daughter's power after she had been living in her apartment for one month. They stated they need confirmation from her apartment complex. The apartment managers sent it twice. Green Mountain denied receiving the fax and my daughter has been without power for a week. F-U- Green Mountain Energy you are the worst!!! Do not use them - they are liars. I would give you a zero if I could...losers!! 

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  — Heather
THE BEST PROVIDER OUT THERE!
 I have religiously used GME since 2008. I usually signed up for a 6 month contract - - it was just that, 6 months. I am reading all of these horribl... 

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THE BEST PROVIDER OUT THERE!

 I have religiously used GME since 2008. I usually signed up for a 6 month contract - - it was just that, 6 months. I am reading all of these horrible reviews and saying to myself, "you didn't pay on time" or "you signed up for month-to-month" or "you didn't renew your contract". I have moved again, and the transition of my move was wonderful! There are NO HIDDEN FEES! The KWh charge includes all delivery fees.....

Working at a Senior Apartment community, I see the HORRIBLE things other companies are doing to their consumers. GME has always delivered top notch customer service, explained the difference of average billing vs paying the bill each month. (paying bill each month is by far the way to go), however, if you come on hard times, they will work with you.

Yes, I am one who has had to pay the disconnect fee more than once. It is not GME's responsibility to remind me when my payment is due. It is mine.

All in all, GME is an absolutely wonderful company who is doing good for way more than have indicated here. Remember as you read reviews, more people are quick to gripe and complain than are the ones to report the good. 

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  — Laurelin Outman
Horrible Customer Service
 I signed up for Green Mountain Energy a few weeks ago and it's been nothing but headaches. I've had to call them 4 times and each time the phone wait ... 

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Horrible Customer Service

 I signed up for Green Mountain Energy a few weeks ago and it's been nothing but headaches. I've had to call them 4 times and each time the phone wait is at least 15-25 minutes, then when you get a person they just put you on hold. It's a horrible company that clearly won't hire enough people and they'd prefer to just make their customers wait. Overall the worst customer experience I've had of any company, and compared to time Warner, that's saying a lot. 

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  — KENNY B
This is by far the WORST customer service of any industry ive ever dealt with!!!!
 Short version: Once my "plan" term was up Green Mountain thanked me by increasing my rate double or triple. Feb bill $340.00 March bill 37... 

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This is by far the WORST customer service of any industry ive ever dealt with!!!!

 Short version: Once my "plan" term was up Green Mountain thanked me by increasing my rate double or triple. Feb bill $340.00 March bill 370.00.......Cant wait until April. So 710.00 for two months REALLY. The fun part was trying to get in touch with anyone at Green Mountain to sort this robbery out. Four hours mostly on hold to move up the chain to the escalations depth...... joke joke joke all they do is apologize and offer you methods to pay this atrocious amount over some months..... so extremely high bill coupled with an additional payment per month..... no thanks I won't pay that......I will however pay a fair just amount IF SOMEONE WOULD EVER RETURN MY CALLS!!!!!!! DO NOT EVER ENTERTAIN THIS COMPANY AS AN ENERGY OPTION. 

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  — Kathi Rice
I have used for a full yr now, using 2 plans
 This is a pretty straight forward company. The customer service is good and you speak to Americans. I know have to check all the rates again as my con... 

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I have used for a full yr now, using 2 plans

 This is a pretty straight forward company. The customer service is good and you speak to Americans. I know have to check all the rates again as my contract is ending. The renew that they are offering just may be as good as I can get? I am a under 1000kw user most of the time. So, as with all the companies, I must be punished for using less electricity and conserving. I think for us using less electricity they have the best rates in that category. 

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  — Allison
Worst electricity provider ever
 When I logged into my account to pay my bill I have a ZERO balance, for two weeks I saw this. I received an email stating I had a high past due amount... 

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Worst electricity provider ever

 When I logged into my account to pay my bill I have a ZERO balance, for two weeks I saw this. I received an email stating I had a high past due amount. Again when logging into my account and checking my bill details it shows a previous balance of ZERO, yet a past due amount. I called into the company to have this explained. I was hung up on, they acted like they couldn't hear me and when I finally managed to talk to someone, I was told their system has been malfunctioning. No one from their company called or in any other way alerted their customers to this. They did NOT confirm energy usage, even though their system is malfunctioning. They refuse to correct the amount. Not only this but for the past four or five months I have been charged double what I should have been. I have not changed my consumption in any way, yet my current (minus their false past due amount) bill reflects what I should have actually been charged the entire time. I have called in numerous times about that, but no one wanted to listen, investigate or do anything about it. Their answer is always "There's nothing I can do about it, you have to pay it". STAY AWAY from this company! 

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  — Heath
Door to door salesman don't know how to read!
 I've had someone come to my door twice in the past year trying to sell me this B.S! I have 3 "No Soliciting" signs on my front door and porc... 

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Door to door salesman don't know how to read!

 I've had someone come to my door twice in the past year trying to sell me this B.S! I have 3 "No Soliciting" signs on my front door and porch but yet they still ring my doorbell. They are either jackasses off the streets with no training or they don't know what no soliciting means or just can't read! Next time I'm going to let them meet a .45 pistol in their face till they get off my property. Contacted the company but no reply as of yet. I know timed are hard and they are just trying to do their jobs but they need to respect peoples wishes to not be bothered by solicitors at their home, especially when there are signs posted! 

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  — ZZ
Hell No !!!
 I would have given them less than 1 stars if it was possible. Do not make the mistake of signing up with them. I wish I had checked their reviews on y... 

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Hell No !!!

 I would have given them less than 1 stars if it was possible. Do not make the mistake of signing up with them. I wish I had checked their reviews on yelp before I tried to sign up. I signed up for a new account online, received an order confirmation and an enrollment email. On my move in date, I tried to call them to see if my service was activated since I would pay hefty fines at my apartment complex. I spent 5 hours on the phone with them, talking to all possible levels and departments to no avail. Everyone gave me a different answer to if my account was active or not. I ended up signing up with another provider after I went through 2 cycles of searching for an account and enrollment. Would not recommend this provider to anyone, complete waste of time. 

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  — Carolina
DO NOT FALL FOR THEIR LIES!
 I recently switched to GME after we noticed an increase with our old provider. We noticed one of their reps at the entrance of Walgreens ( red flag th... 

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DO NOT FALL FOR THEIR LIES!

 I recently switched to GME after we noticed an increase with our old provider. We noticed one of their reps at the entrance of Walgreens ( red flag there...) and so we started talking to her. She fed us alot of bull. Saying that the rate per KW was the lowest, there was no contract, and they would pay for the cancellation fee for canceling the service with my old provider. Once I switched my old company sent me a cancellation fee which i tried to talk to GME customer service who stated they don't pay for the cancellation fees when you switch even though my bf and I heard the lady say they did! SO that was the first lie. The next month we received the highest bill ever. For a small apartment which stays empty most of the day a $200 bill should not be expected. SO once again we tried to call customer service, we got hung up on 4 times!! I tried a different option on the menu when you call ( start new service option) and I was on hold for 45 mins even though they said it would be more than 5 min wait..... so i hung up on them. I'm currently searching for a better electric company with better rates and customer service!!! 

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  — Edwin R.
Received Confirmation of ordered services, but never got service
 I switched to GME from Direct Energy thinking I was getting a good deal. I called Jan 2nd 2014 to set up for Jan 27 2014. It is currently March 5th an... 

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Received Confirmation of ordered services, but never got service

 I switched to GME from Direct Energy thinking I was getting a good deal. I called Jan 2nd 2014 to set up for Jan 27 2014. It is currently March 5th and just now learned that my apartment complex main office got a bill from GME for my unit. I called GME to ask what was going on and they cant even find that my account existed. If doesnt exist, how do I have an account number and email confirmation stating that my service has been set up? Because of this, I am incurring penalties in the amount of $50. The new cycle has started again, which means I will get hit with another $50 all because I was under the impression GME set up my account PROPERLY. A quote from email confirmation states:
"Dear XXXXXXXX,
Thank you for your commitment to renewable energy. By powering your home with Green Mountain Energy electricity, you are helping to change the way power is made.
Whats next?
If you havent already, please register at My Account with your new account number: 42369638. Remember to use the last name and phone number you provided during enrollment.
Enroll in Tree Free billing - it..."
I called and total talk time so far has been 2.5 hours and still nobody knows why. 

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  — Joseph
TERRIBLE! Just don't do it!
 I am a current customer of GME because I am still under one of their 24 month contracts. I have had 400 dollar bills for the last three months. I have... 

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TERRIBLE! Just don't do it!

 I am a current customer of GME because I am still under one of their 24 month contracts. I have had 400 dollar bills for the last three months. I have a 800 sq ft Apt. My parents have a 3000 sq ft HOUSE and use a thousand more KW than I do and their bill is CONSTANTLY 150 dollars cheaper than mine. It makes no sense. Then I noticed my contract had me locked into 13.09 a KW. I emailed customer service about this and never got a response. So then I tried to call customer service. After being on hold for an hour they told me it was going to be $295 to cancel or even get a different plan with less of a KW. So now I have to have my heat on 67 degrees just to get the bill to be under 400 dollars but still 15$ shy of 300. Thanks green mountain energy. Its easier to make your customer suffer rather than offering an ideal service. as soon as I get an address change i am disconnecting and never looking back. The cancel fee is cheaper than a bill that high. 

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  — Wililam Richardson
Do not collect to "Green Mountain Energy"
 Green Mountain Energy Philadelphia, pa This is the worst and most corrupt company I have found. My wife was lied to many times at sign up by their in... 

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Do not collect to "Green Mountain Energy"

 Green Mountain Energy Philadelphia, pa

This is the worst and most corrupt company I have found. My wife was lied to many times at sign up by their incorrect information. Trying to correct this was a nightmare. They said they could not for another billing cycle. I have a solar collector but do not know who is getting the power I generate. They said they gave credits for produced power by us at the sign up then said they do not after the sign up. They wanted proof of production which is not to be had anywhere. They, I feel, new this from the start. DO NOT CONNECT. 

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  — Paul Rodriguez
Finally, an energy company I can trust!
 Green mountain gave me a super competitive rate, 2 years of price protection and the amazing NEST thermostat! The NEST alone has lowered my bill 25%. ... 

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Finally, an energy company I can trust!

 Green mountain gave me a super competitive rate, 2 years of price protection and the amazing NEST thermostat! The NEST alone has lowered my bill 25%. The sales rep that came to my home was fully informed....thank you so much! 

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  — Tom R.
Not Worth The Accounting / Billing Headaches
 It all sounds great - "green" energy. I guess they put all their money into something other than accounting software. I have been in busines... 

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Not Worth The Accounting / Billing Headaches

 It all sounds great - "green" energy. I guess they put all their money into something other than accounting software. I have been in business for 31 years and they take the prize as the most screwed up accounting ever encountered. No one is a close second. I cringe every time I see a Green Mountain bill - knowing it will require my time and patience to resolve something. Using online bill pay does not work with them - you have to use direct pay through their system to make sure your payment is posted on time. The topper - after thinking I had finally cleared up all my billing issues - I received a large credit but no one at GM can identify why. Just to add insult, there is a $ .66 "Past Due Penalty" on my credit. At this point I would rather swim in oil and roll in coal than recommend Green Mountain for anything other than a good example of how NOT to run a utility company. I am not a fan of TU Electric but I never had any issues with them. The time wasted on the phone kills any savings at the meter. I will say their customer service people are nice and very apologetic, but it rings hollow after a while. 

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  — T. Moses
Highest Bill Ever
 Highest bills we've ever had in our life. We had a 3K sq ft home and our bills were almost $900 in the summer and now we are in a 5k home, and AFTER s... 

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Highest Bill Ever

 Highest bills we've ever had in our life. We had a 3K sq ft home and our bills were almost $900 in the summer and now we are in a 5k home, and AFTER switching, our bills are about $200 a month in the summer and $95 in the winter. We are very conservative and keep our home at 78 and never keep lights on unless needed. If you feel like throwing money out your car window, then this is the company for you. 

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  — KJH
Wish I would have stayed away!
 I have only been a customer for 2 months and have experienced outrageous high bills! I live in a one bedroom 700sq ft apartment! Work all day and hard... 

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Wish I would have stayed away!

 I have only been a customer for 2 months and have experienced outrageous high bills! I live in a one bedroom 700sq ft apartment! Work all day and hardly home! No way I am using as much kWh as they are billing me for. I moved from a 1100 sq ft apartment in which my highest bill was $110 ! I hoped for a much lower electric bill once I down sized and unfortunately that has not been so. I miss my old electric provider (Coserv) wish they serviced my area. I have called GME to complain and explain that my kWh usage has never been as high as they bill me for, my routine hasn't changed, I am never home, everything stays unplugged, all lights off, I lower my thermostat, do as much as possible to save energy but I am getting bills for $200 ! For a 700 sq ft one bedroom apartment!! I unfortunately have 4 more months with them but will pay the fee to switch if I have to if these high bills continue. If you are in the market to switch, do your research and be cautious if your considering GME. 

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  — Green Bob
Best Ever
 Its so good to be green friendly, I love that I can be green everyday with a green power provider like Green Mountain Energy. Very happy, highly recommend. 

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Best Ever

 Its so good to be green friendly, I love that I can be green everyday with a green power provider like Green Mountain Energy. Very happy, highly recommend. 

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  — Margarita
Average billing
 Do not recommend you get average billing with this company. They provide a random monthly amount when you sign up and at the end of year they send y... 

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Average billing

 Do not recommend you get average billing with this company. They provide a random monthly amount when you sign up and at the end of year they send you whatever balance in the account. This place does not understand the meaning budget billing..... Call customer service and they told me that simply reviewing the email I get from them with the monthly balance is not enough. Why in hell will want to have an electronic bill or average billing. 

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  — Ashley Watts
8 YEARS!!!
 We've had Green Mountain for 8 YEARS and ive NEVER been so UNSATISFIED as I am RIGHT NOW!!! the variable average billing is a JOKE!!!! I get a call to... 

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8 YEARS!!!

 We've had Green Mountain for 8 YEARS and ive NEVER been so UNSATISFIED as I am RIGHT NOW!!! the variable average billing is a JOKE!!!! I get a call today to inform me we OWE $700 because over a YEAR we didnt pay total bill BUT I have copies of NEGATIVE balance bills because we OVER paid our average monthly amount! Instead of sending me a NEGATIVE balance how about you TELL ME we have a balance racking up!!! NOT EVER referring this company! 

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  — Super Pissed
Bend over here it comes
 Been with this company for 10 years. At the 10 year mark they jacked my bill up 3 times more than usual with no warning. DO NOT USE THIS COMPANY!!!!... 

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Bend over here it comes

 Been with this company for 10 years. At the 10 year mark they jacked my bill up 3 times more than usual with no warning. DO NOT USE THIS COMPANY!!!! Did the calculations against a friend of mines bill and figured out these assclowns have gotten me for thousands. Its my fault for not keeping up with the current rates and now the bills are so high they cant be ignored. If you pick this company after all these reviews you deserve what you get. 
Green Mountain Energy responds February 20th, 2014:
We're sorry to lose you as long-time customer and thank you for your 10-year commitment to cleaner energy. While we always aim to offer our customers competitive renewable rates, we aren't always the lowest priced retailer out there. Whereas our variable priced plans are subject to change, our contract plans allow customers to lock in rates that are guaranteed to stay the same for the entire contract term. Email us at Feedback@greenmountain.com if you'd like to give us another chance and we can discuss term plan options.


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  — Michelle
Gme sucks
 Never have I ever spoken to such a disrespectful "mananger" my mother who is older was yelled at.. Interrupted and hung up on! GREEN MOUTAIN... 

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Gme sucks

 Never have I ever spoken to such a disrespectful "mananger" my mother who is older was yelled at.. Interrupted and hung up on! GREEN MOUTAIN ENERGY sucks and I do not reccomend to anyone. My mother had a bill this month of 500!! That is absurd.. She's never had a bill that high and when she called to ask why they told her there is nothing they can do to help. 
Green Mountain Energy responds February 20th, 2014:
Hi Michelle. I'm so sorry to hear about your mother's recent experience. Can you email us at Feedback@greenmountain.com so we can talk about the situation? We really do want to make things right.


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  — Jo
prices floating up why?
 Well, a guy in the grocery was all over me, and I needed to find a lower price. His GM met that. He said to watch out the non-fixed price would dri... 

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prices floating up why?

 Well, a guy in the grocery was all over me, and I needed to find a lower price. His GM met that. He said to watch out the non-fixed price would drift up. He was right, but it seems they're also changing how they do it---it's certainly not an apparent function of actual usage. It's my 4th month, price up several cents/kWh; and I've got to get out!! Whoever paid the Legislators for deregulation is evil (the industry?) and so is the Legislature. Citizens no longer have "representation" OR redress of grievance. And look how the PUC allowed Smart Meters and won't have real hearings to reverse it?!?!! ARE THERE NO HONEST MEN LEFT IN GOV???? 

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  — Eli
Prior customer for 5 years
 I recently changed energy providers, but I was mostly satisfied with GME during those years. It was great to see how they have expanded to more states... 

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Prior customer for 5 years

 I recently changed energy providers, but I was mostly satisfied with GME during those years. It was great to see how they have expanded to more states and how much their website improved. I was always very appreciative that there was a "green" energy provider in Tx. I didn't mind paying a little more pkw. I enjoyed their convenient bill pay, no hidden fees, friendly customer service reps, and the overall experience. I finally switched because I was able to find a more competitive rate but sad to say they are not "green." If things don't work out with this provider I will probably return to GME. Thank you. 
Green Mountain Energy responds February 20th, 2014:
Hi Eli! We're glad to hear that you had such a great experience with Green Mountain Energy. Give us a call or go online when your current contract is up and we'll help you find a renewable plan that works best for you. We're looking forward to having you back in the Green Mountain community real soon!


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  — Courtney
Absolutely terrible. Do not do it.
 We have a 700 sq. ft. apartment. There are only 2 of us living here. We were out of town and had our air turned off for a week and a half in december.... 

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Absolutely terrible. Do not do it.

 We have a 700 sq. ft. apartment. There are only 2 of us living here. We were out of town and had our air turned off for a week and a half in december. And our bill is $206. Yes, $206. Will be switching companies and hope this one goes out of business. 
Green Mountain Energy responds February 20th, 2014:
Hi Courtney. Sorry to hear that you're unhappy with the amount of your recent electricity bill. Please email us at Feedback@greenmountain.com so we can get to the bottom of what's going on.


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  — Robert Lee
Customer Service
 I am 62 years old and have never had to contact my electric company in all those years. Green Mountain sends me disconnection notices and never sends ... 

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Customer Service

 I am 62 years old and have never had to contact my electric company in all those years.
Green Mountain sends me disconnection notices and never sends a "notification invoice" (as they say they do every month)
I have called customer service 3 different times and they have hung up on me 3 different times. 
Green Mountain Energy responds February 24th, 2014:
Hi Mr. Lee. I'm sorry that you've had trouble getting through to us. Could you please email us at Feedback@greenmountain.com so we can figure out what's happening with your notifications?


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  — Mike
So far so good
 I'm a year into the service locking in every 6 months with a 9.5 cent Kw/h rate. I live in a one story house and use about 1000 kw during the summer p... 

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So far so good

 I'm a year into the service locking in every 6 months with a 9.5 cent Kw/h rate. I live in a one story house and use about 1000 kw during the summer peak. My bill topped off at about $119 for August. During the winter it ranges anywhere from $35-$50.

I was with a co-op previously and paying fluctuating rates depending on my energy use. The more I used the lower I'd pay per Kw/h. Idiotic if you ask me if the goal is to reduce consumption. I would pay anywhere from 11 cents to about 15 cents per Kw/h. Because I was conservative with my usage, I tended to pay closer to the 15 cents range. With GM, I pay a flat rate regardless so it's been really good to be paying a much better rate and green energy to boot.

Service has been consistent without any issues and no issues with billing.

There's a lot of negative reviews and I noticed that the majority of them are from the DFW area. I don't know what the deal is with that but I haven't had any problems with rates suddenly changing. I can't speak for customer service because I haven't had to use them. If things go sour, fortunately I'm in a deregulated area (Round Rock, TX) so I have about 30 other options for providers.

I do have to say that I'm always skeptical when reviewers are not coherent in their complaints or "SCREAMING". There's always two sides of every story so who knows... as far as I'm concerned, I'm satisfied with the service and would recommend. 
Green Mountain Energy responds February 20th, 2014:
Thanks Mike! We're glad your experience with Green Mountain has been positive. If there's anything we can do to make it better, just email us at feedback@greenmountain.com. Welcome to the Green Mountain community!


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  — Anonymous
THIS COMPANY IS BS!!!!
 Green???? There is nothing GREEN about this company. The customer service is ridiculous. I have never had any issue with any company, I don't even wri... 

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THIS COMPANY IS BS!!!!

 Green???? There is nothing GREEN about this company. The customer service is ridiculous. I have never had any issue with any company, I don't even write reviews but this company deserves to be eliminated. There is no way I would recommend it to anyone. There has been an issue on my bill for the last 3 months and they still can't help, the supervisors blame each other. F This I'm switching. 
Green Mountain Energy responds February 20th, 2014:
We never like to hear that our customers are unhappy with the service they receive. Please email us at Feedback@greenmountain.com and we'll look into the situation some more.


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  — Melinda Laramore
Terrible! Do not recommend
 Cannot tell you all the bad you will experience if you sign up with this company. Cant wait till end of Feb. NO MORE bull from these greedy, un polit... 

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Terrible! Do not recommend

 Cannot tell you all the bad you will experience if you sign up with this company.
Cant wait till end of Feb. NO MORE bull from these greedy, un polite, greedy ...oh did I say greedy. 

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  — Pat Harris
AWFUL from customer service to corporate
 I was a VERY loyal customer of GME for 14 months. I moved and chose to go with a new power company because my rates went up when I was changed to a mo... 

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AWFUL from customer service to corporate

 I was a VERY loyal customer of GME for 14 months. I moved and chose to go with a new power company because my rates went up when I was changed to a month to month plan (without being informed). I called in to customer service and had my power scheduled to be shut off on December 2, 2013. They told me I was scheduled and then the phone was disconnected. I tried to call back several times and was transferred AND hung up on every time. On December 30th I got a statement for the ENTIRE month of December. When I called to ask they stated that in their records its stated that yes I requested the disconnect but since the call was disconnected it wasn't processed. Seriously? I was moving, why would I keep paying for the lights in a place I wasn't living anymore? How did I know it was scheduled for that day if I wasn't told? Did I make that all up? Apparently so, because they sent my claim to the disputing department. They called me today and informed me that I was responsible for the 70 some odd dollars for the light bill. For the empty apartment I hadn't lived in for a month. All because they hung up on me? I don't think so Green Mountain Energy. This is a terrible company with crap for service. If you're into being lied to, called a liar, and being overcharged you're picking a winner with Green Mountain. I'll tell everyone I know to steer clear of this company. Dirty rotten thieves. 

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  — Hector
too good to be true
 Have been 7 months since I signed up and the price its going up too. When I order the service the customer representative told me about the month to m... 

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too good to be true

 Have been 7 months since I signed up and the price its going up too. When I order the service the customer representative told me about the month to month being at 7.8 cents ok I ask how much it can change? And she told me that it hasn't go over 12.0 cents in the last two years and anyways I can change it if I don't like what im paying.ok doesn't sound bad so I signed up right now after 7 months every month it just goes up around 1.5 cents right now its at 15.7 cents and my bill its 240 dollars this month in a small apartment and after being on vacation for almost two weeks during the billing cycle and I wasn't at the appartment and everything was shut off. Why I hasn't changed yet? Because im too busy and waiting for the prize to go back to decent prize again but everything seems like isn't going to happen so im decided to change. Ive never make a late payments and I have never tried to contact the company and I doesn't need to I think I have a clear answer from them already. Thanks for ripped me off!!!!!!! 

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  — Andrew
Will rip you off!!
 Used from July to Dec 2013.. DO NOT USE GREEN MOUNTAIN ENERGY UNDER ANY CIRCUMSTANCES!! I was suckered in because it was the only one offered by my ap... 

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Will rip you off!!

 Used from July to Dec 2013..
DO NOT USE GREEN MOUNTAIN ENERGY UNDER ANY CIRCUMSTANCES!! I was suckered in because it was the only one offered by my apartment complex. If that is the case...look for an apartment someplace else. Seriously...my first bill was low, then I started getting $300 dollar bills on a 800 square foot apartment! Then they wouldn't cut off my service, even after several emails! Use them at your peril!! 

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  — Lizzie
DO NOT RECOMMEND GREEN MOUNTAIN!!!
 I been with the company for a lil over 2 years and have been always received monthly bills getting higher as the time goes by for some reason a guy ha... 

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DO NOT RECOMMEND GREEN MOUNTAIN!!!

 I been with the company for a lil over 2 years and have been always received monthly bills getting higher as the time goes by for some reason a guy had told me I was paying too much w/TXU and would start me at .9cents so now I receive a bill for $600 and something cents compared too last month of $198 this is a rip off....... I don't know what to do other than change company but who would afford that much in amonth not only that but 6 days a week no one is home till late at night and everything is off no central heat on no lights. So I pay .15 per KW SO DAM MUCH 

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  — V
Jacked up prices
 This is probably the worst experience I have had with an energy provider. Run away from them and don't look back. Nov is supposed to the non - peak pe... 

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Jacked up prices

 This is probably the worst experience I have had with an energy provider. Run away from them and don't look back. Nov is supposed to the non - peak period and I was charged 16c / kwh. I'll leave a review on yelp. Everyone needs to know about them. The apt front office recommended them. Maybe they get some kickbacks. 

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  — Alissa
Worst Most Awful Company in the World
 They are the absolute worst company for energy ever. I have used multiple providers over the years and I have never encountered such a horrible compan... 

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Worst Most Awful Company in the World

 They are the absolute worst company for energy ever. I have used multiple providers over the years and I have never encountered such a horrible company. The custome service is atrocious and they will steal money from you at every turn. They charged me over six months of energy for an apartment that was not mine and refused to repay the money they stole from me. They launches an investigation but couldn't find the proof when I asked to see it. The same thing happened to other people in my paper meant complex as well. Don't trust these people or you will regret it! 

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  — Dr. J. Harris
Dr. J. Harris
 This has to be the most incompetent, unworthy energy company around. There customer service is the worst and they will actually shut off your service... 

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Dr. J. Harris

 This has to be the most incompetent, unworthy energy company around. There customer service is the worst and they will actually shut off your service for $29.00!! It is guaranteed they will not be in business or bought out within 5years. QUOTE MY WORDS!! 

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  — Amanda
Terrible Rates and Terrible Customer Service!
 We had the worst experience with Green Mountain Energy. Our rates were through the roof, constantly changing. It was impossible to keep up with. $0.17... 

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Terrible Rates and Terrible Customer Service!

 We had the worst experience with Green Mountain Energy. Our rates were through the roof, constantly changing. It was impossible to keep up with. $0.17 per kWh on our last bill was enough for us to consider other providers. Customer Service from Green Mountain was terrible. Completely unintelligible, and no interest in helping understand our bill. We tried to pay our bill via the phone and there was an error with processing. Instead of calling us back to let us know our service would be disconnected, they just disconnected our service with no warning. When we called back, we were told we had to pay a $20 late fee AND a $15 reconnect fee. Instead of reconnecting, we signed up with TXU and had electricity within minutes and a flat fixed rate that, in looking at our usage, saves us nearly $100 per month. We will never use Green Mountain Energy again and certainly wouldn't recommend anyone to do so. If you are into them for their use of green power, just note that the other providers offer those options as well. 

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  — Scott Windle
Never do business with this company!!!!!!!!,
 Six months after signing up on line with Green Mountain and choosing the convenience of autopay, my daughter was contacted by her apartment complex th... 

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Never do business with this company!!!!!!!!,

 Six months after signing up on line with Green Mountain and choosing the convenience of autopay, my daughter was contacted by her apartment complex that she owed over $500 in electric charges. Green Mountain had been billing her account for the wrong apartment. When they were contacted, the rude customer service agents, who really did not give a s____, told my daughter it was her fault and refused to refund the payments pulled from her account for the first 6 months. I contacted them personally and was told there is nothing we could do about it and that they would not refund a dime. In my neighborhood we call that grand theft.
Do not do business with this company, they are frauds and will rip you off. 

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  — Richard Hoffman
Green Mountain billing problems
 After almost 5 years as a GM customer with automatic payment from the same bank account, I received notice on my August bill, that the draft was retur... 

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Green Mountain billing problems

 After almost 5 years as a GM customer with automatic payment from the same bank account, I received notice on my August bill, that the draft was returned and late payment and returned check charges were applied. When I called, I was told that the bank had rejected the draft. It turned out that GM or their billing service had somehow changed one number on the account, so it was drafting a non-existent account. After this continued for three months, after many assurances from GM that it was fixed, I was told that the billing service provider has locked my account and will not allow a draft until I go to my bank and get a statement on bank letterhead that says my account is legitimate and provide the routing number and bank account number. I will instead just change to another company. 

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  — Lauren C.
Horrible Company and terrible Service
 This company rips people off for no reason. I called them days in advance to allow them to give me an extension on my payment. They said it was comple... 

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Horrible Company and terrible Service

 This company rips people off for no reason. I called them days in advance to allow them to give me an extension on my payment. They said it was completely fine and for me to call back at the agreed date. No additional charges will be added, since an agreement was made.

Once calling back to pay my bill, I was told they added a fee of $4.00 PLUS a $20.00 fee for mailing a letter out advising of my late payment. WTF? A $20.00 fee for a letter? This is ridiculous. I never noticed my monthly bills and never took the time to open any of my prior bills. I wonder how many other people are being charged this fee!

Customer service and their supervisor were unwilling to refund any fees, because no messages were left on my account. So because THEIR employee's DID NOT type in NOTES correctly, no fee can be waived.

Their response, "Unfortunately, these fees are accurate, and we cannot waive any fee since no messages were left on your account. I'm terribly sorry about this, but anything else we can help you with today?"

I guess their employee's never make mistakes..

Chose your electric provider wisely!  

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  — Ron Conley
Horrible company!! Dont do it!!
 My service was interupted and I was told it would be restored in 5 hours took 36 hours to restore service. I called 7 times got hung up on 3 times. Fi... 

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Horrible company!! Dont do it!!

 My service was interupted and I was told it would be restored in 5 hours took 36 hours to restore service. I called 7 times got hung up on 3 times. Finally got a manager who was extremely unsympathetic.I wouldn't recommend this provider to my worst enemy. This company should be boycotted from the state of Texas. 

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  — Dave
I WANT TO FILE A LAWSUIT...GREEN MOUNTAIN IS THE WORST COMPANY I HAVE EVER DEALT WITH.
 I'll keep this short and sweet. Here are the numbers from my last bill: 17.6 cents per/kwh (Yes you read that correctly, it was 13.7 last month but I... 

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I WANT TO FILE A LAWSUIT...GREEN MOUNTAIN IS THE WORST COMPANY I HAVE EVER DEALT WITH.

 I'll keep this short and sweet. Here are the numbers from my last bill:

17.6 cents per/kwh (Yes you read that correctly, it was 13.7 last month but I intentionally used less energy this month. In doing so, and because I didn't use 1000 kwh, they increased my rate 4 cents/kwh. Angry yet? Yeah I was too, but I'll continue cause it gets better.)

$112.73 - Base charges and electricity used
$20.00 - "Disconnect Notice Processing Fee"
$25.00 - "Disconnect Order Processing Fee"
$15.00 - "Reconnect Order Processing Fee"
$10.82 - "Adjust - Late Payment Penalty"
$20.00 - "Disconnect Notice Processing Fee"

That's $90.82 (nearly as much as my entire bill) in "fees"...
Now, if you call and ask about the fees, you'll get what everyone else here has already explained...shitty service, excuses, poor treatment, hang ups, and lots of anxiety. Do yourself a favor, stay as far away from Green Mountain as possible. They are as shady as they come. 

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  — Wendy
Billing and customer service NIGHTMARE.
 I have never in the last 6 years of paying my own electricity had to speak with a company after signing up with them. I had Green Mountain for 6 month... 

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Billing and customer service NIGHTMARE.

 I have never in the last 6 years of paying my own electricity had to speak with a company after signing up with them. I had Green Mountain for 6 months and spoke with them close to 20 times. As soon as I signed up for their services I also enrolled in automatic bill pay and even received a confirmation email. Three months later, my power gets shut off due to non-payment and I had an unpaid balance of almost $500. I live in a 658sqft apartment. That is unheard of. I had to get on a payment plan at that point to pay my balance off. I signed up AGAIN for automatic bill pay thinking maybe I set it up wrong the first time (even though EVERY bill of mine is set up as auto draft, and I have never had any problems). And AGAIN I get a notice saying that my services are going to be shut up due to non-payment. This happened 3-4 times. Each month my bill was averaging around $150-$200. FOR A 658SQFT APARTMENT. Every time I called to speak with customer service, they were rude, uneducated, and tacky. I called to get a late payment taken off my bill (because I had tried setting up the auto draft several times, and it was their system having the issues), and a SUPERVISOR told me "well you have already switched services, what do you expect me to do for you.&qu