Reviews for American Power & Gas

The best review categories for American Power & Gas are their customer service, with an average of 3.2 stars, and their billing & account management system, with an average of 3.2 stars.


Recent Good Review from Sandra Davis

Jennifer Boger
Very helpful with customer service phone call
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Sandra Davis from Derby, NY on November 3rd, 2021


Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Great Experience
Comms were clear and comprehensive.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

PASKY from New York, NY on June 17th, 2021
APG has good rates and does alot for the community
Got a great rate that does go up and down. I was upset that my rate went up one month. I called customer service, they explained the utilities rate went up as well. I was still under utilities rate and they still lowered my rate... Great customer service and account managers do thier job to keep my rate a very competitive. I also got a rebate check. They're awsome. They even donated 300 meals to families that were struggling in my area... Great job guys..
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Sandy Brown from Staten Island, NY on April 16th, 2020



Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Jennifer Boger
Very helpful with customer service phone call
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Sandra Davis from Derby, NY on November 3rd, 2021



Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Starts with great price
They give great price to get you signed up then they stick it to you. Every month my rates went up at .10 / kw i called they said would reset back to .52/kw instead it went to 12.5 cents per kw. Gas also went way up. 3 times the price if nyseg thats not right i switched back they wont get me again. Dont buy the rebate gimick, thats all it is is a gimick
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Mike from Horseheads, NY on December 3rd, 2021



Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Scam
Charging almost 400% higher rate than the utility company rate. Complete scammers. Class action lawsuit should be brought up against this company. Most of the reviewers here at least look at their bill. Most people don't have time to review their bill every month and are paying horrible rates and don't even know it. They have no clue that the Company increases its rates to almost 400% the going rate. Who ever runs this company must be a billionaire by stealing customer's money.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Disgusted from East Amherst, NY on October 24th, 2020
Do not use this company!!
When they pitch their service to you, they would tell you how great their company was, and how cheap they supply would cost you, in addition they would also lure you with rebate. Later they would increase the rate charge ridiculously. Do not be fooled
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Kevin Kong from New York, NY on May 26th, 2020