American Power & Gas Customer Reviews

The best review categories for American Power & Gas are their customer service, with an average of 3.4 stars, and their billing & account management system, with an average of 3.4 stars.

Reviews Overall

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Reviews by Star

Recent Good Review from TOM CARINCI

TAX EXEMPT STATUS

JOHN NEESHAM WAS EXCELLENT WITH HIS HELP. HE RESOLVED ISSUE QUICKLY
AND WAS SPOT ON. WONDERFUL SERVICE

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— TOM CARINCI from Rome, NY on March 29th, 2023

Most Recent 5 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

TAX EXEMPT STATUS

JOHN NEESHAM WAS EXCELLENT WITH HIS HELP. HE RESOLVED ISSUE QUICKLY
AND WAS SPOT ON. WONDERFUL SERVICE

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— TOM CARINCI from Rome, NY on March 29th, 2023

Very helpful

When my prior contract with another ESCO expired, APG was the only company willing to discuss plans and help me pick a reasonably priced arrangement that met my needs.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Best Offer from White Plains, NY on August 7th, 2022

Great Experience

Comms were clear and comprehensive.

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Customer Service
Account Management
Likely to recommend

— PASKY from New York, NY on June 17th, 2021

APG has good rates and does alot for the community

Got a great rate that does go up and down. I was upset that my rate went up one month. I called customer service, they explained the utilities rate went up as well. I was still under utilities rate and they still lowered my rate... Great customer service and account managers do thier job to keep my rate a very competitive. I also got a rebate check. They're awsome. They even donated 300 meals to families that were struggling in my area... Great job guys..

Plans & Pricing
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Customer Service
Account Management
Likely to recommend

— Sandy Brown from Staten Island, NY on April 16th, 2020

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

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Likely to recommend

Jennifer Boger

Very helpful with customer service phone call

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sandra Davis from Derby, NY on November 3rd, 2021

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

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Likely to recommend

Starts with great price

They give great price to get you signed up then they stick it to you. Every month my rates went up at .10 / kw i called they said would reset back to .52/kw instead it went to 12.5 cents per kw. Gas also went way up. 3 times the price if nyseg thats not right i switched back they wont get me again. Dont buy the rebate gimick, thats all it is is a gimick

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mike from Horseheads, NY on December 3rd, 2021

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

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Likely to recommend

Scam Artists, Harassers and Liars!

This company continually calls my husbands cell phone and tells him to get our National Grid bill and look at page three. Like others, he tells her nicely we aren't interested, only to hang up and have her call back immediately! They keep telling him our electric bill has gone up 40% and that we have not responded to National Grid, and they are waiting for an answer. My husbands name and number are NOT in any way shape or form connected to our electric bill. So we have no idea how they got his information.

These people are harassing and scammers. We have blocked their number (which shows up as local and unknown) and I am reporting them to National Grid as well as BBB and FCC.

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Likely to recommend

— Disgusted from Queensbury, NY on April 11th, 2023

Relentless Representative

I got a phone call one day and the rep asked me if I wanted to go over my electric bill so he could save me money. I told him so nicely that I was not interested. He kept going on (a little stronger). Again I told him that I was not interested. He insisted further. He asked my "why" and I told him again bicely that I was not interested. This was the 3rd time and he kept on goinf. So I politely hung up the phone. Well, he called me back and started badgering me. I told him that even if I was interested that he turned me off so much that I would never go with his company. He went on a further rage where I got really upset with him and hung up. A compny that has someone like that to represent them is not going to go very far. I also heard from others that you will save money for a couple of months and then the rates could go up as much as 200%. Stay away from this company. If they call you, just hang up. they do not deserve a second of your time.

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Likely to recommend

— Joe S. from Brooklyn, NY on March 31st, 2023

Scam

Charging almost 400% higher rate than the utility company rate. Complete scammers. Class action lawsuit should be brought up against this company. Most of the reviewers here at least look at their bill. Most people don't have time to review their bill every month and are paying horrible rates and don't even know it. They have no clue that the Company increases its rates to almost 400% the going rate. Who ever runs this company must be a billionaire by stealing customer's money.

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Likely to recommend

— Disgusted from East Amherst, NY on October 24th, 2020

Do not use this company!!

When they pitch their service to you, they would tell you how great their company was, and how cheap they supply would cost you, in addition they would also lure you with rebate. Later they would increase the rate charge ridiculously. Do not be fooled