American Power & Gas Customer Reviews (August 2026 Update)

Updated: August 2026

The best review categories for American Power & Gas are their customer service, with an average of 3.0 stars, and their plans and pricing, with an average of 2.7 stars.

Reviews Overall

2nd

Plans & Pricing

2nd

Order Experience

2nd

Customer Service

2nd

Billing & Acct Mgmt

2nd

Likely to Recommend

2nd

Quick Links

Reviews by Star

Recent Good Review from Barbara Krum

John Neesham

John always returns calls, professional, not robot like most companies.
Good results.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Barbara Krum from White Sulphur Springs, NY on January 8th, 2025

Most Recent 5 Star Reviews

5 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

It was so easy!

I called to have the contact information corrected and John N. took control of the situation. All is good, thank you John!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— It Was So Easy! from Waterloo, NY on March 26th, 2024

Great job

My bill was out of sight but with this service it has become much more manageable. Thank you American Power and Gas.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Jayjay from Hannawa Falls, NY on December 21st, 2023

Easy To Use

It was easy for me to switch to American Power and Gas. Pricing is good

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Mike G. from Valhalla, NY on December 21st, 2023

So far so good.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— CJ from Bronx, NY on December 16th, 2023

Recommendation

Had very good service, would highly recommend

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Morgan S. from Buffalo, NY on October 17th, 2023

Most Recent 4 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

John Neesham

John always returns calls, professional, not robot like most companies.
Good results.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Barbara Krum from White Sulphur Springs, NY on January 8th, 2025

GOOD EXPERIENCE

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— LED from New York, NY on March 7th, 2024

Very happy

Went through the list, and this one seem to be very good on returns so I selected them

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bee from Indian Lake, NY on March 5th, 2024

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Smooth Transition

Great Communication

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ppatel from Middletown, NY on March 19th, 2024

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Bait and Switch

Everything is great when you sign up and you're told your incredibly low variable rate will fluctuate but usually varies around the rate they advertise. SUPRISE - at month two.... 50% increase in supply charge. At no point during the sign up was I told this was an "introductory" rate and that successive months could get a HUGE up-tick. Looks like this is their business practice. Lure you in, then bank on you never looking at your bill and what they actually charge after month 1. The fact that they refunded me the difference immediately with no questions tells me this is a VERY common occurrence. I'll be looking for another supplier.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— -E from Croton On Hudson, NY on October 17th, 2023

Most Recent 1 Star Reviews

10 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

RIP OFF

My 92 year old mother bought into buying power from these people and I added up the extra money she paid over the last 18 months and it is around $2400! Their kWh rate has been at 2 or three times the cost of buying it from her local electric company. We have cancelled and they are giving her back $192 on the list bill, but we are still not happy! They preyed on my old mother.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Cary Kittner from Barrytown, NY on January 2nd, 2025

Complete Bait and Switch

Absoute scam. Offered savings to current rate. By three months in the rate is 3x or more than the default service rate. And cancelling is near impossible and takes a couple months. DO NOT LET THEM SCAM YOU! They bank on you not looking at the rates on your bill to massively overcharge you.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Susan from Clarence Center, NY on August 21st, 2024

Complete scam

This company showed rates at .08 /kw, when the bill showed up it was .209, completely ridiculous, could not switch fast enough.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— New York Rates Suck from Black Creek, NY on July 15th, 2024

Change not implemented yet

I switched to American Power & gas in February, was issued a confirmation code, but as of this date (4/23/24), no change appears on my O&R statement.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Marina Cramer from Slate Hill, NY on April 23rd, 2024

Service not good

Asked for a paper statement for my usage never recieved it
tried to reach Katlyn nappi, extension is wrong never got a call back, customer service terrible

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Dale Stampfle from Katonah, NY on March 14th, 2024

Bad Pricing

Took 4 months to change electric service and after changing service cost more than $50 monthly than National Grid. Cancelled service in January and still being billed for their service 3 months later. NYS needs to stop encouraging the switch to other of service providers!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Renee from Sharon Springs, NY on February 24th, 2024

APG is a scam

They will offer you a low rate, then keep raising their rate until it is well above market value and make it very hard to get out of it.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— APG Is A Scam from Walden, NY on November 16th, 2023

Worst service ever!

I used the tty relay to call them and they just hung up on me so i dont know what company this new business has been using and i need to install it and i will not use national grid due to rip offs.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Deron from Hudson, NY on October 30th, 2023

Do Not Use - supply service for just electric 3x more than what I was paying before switched

Unsolicited phone call from this company, aggressive salesperson convinced me to switch to this company...falsely promised much cheaper rates. Not true, I am now paying 3x more than with original supplier National Grid in upstate. So far has cost me $312 more than I Was paying before @ .2226/KWH compared to National Grid @ .0715/KWH. (July to Aug 2023) with no change in my usage. I canceled and switched back, but 4 months later, still paying double than what I was before switch....takes several billing cycles to get them off...still waiting

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Linda Kemper from Mayfield, NY on August 22nd, 2023

Outrageous Prices - Almost Double Price of my local utility

I was deceived into switching my electric supplier to American Power & Gas LLC
With promise of big savings over National Grid in upstate New York. Smooth talking salesperson convinced me to switch 3 accounts. 1st bill I got was double that from my original supplier. Immediately called to cancel, I am now 4 months later and have paid $312. More than I was paying before with no change in my normal usage. I called them again and apparently they never canceled, sent me a check for $157.35. Less than 1/2 of what has cost me so far. I am a senior on very fixed income. Be aware if you try to cancel that you will be charged until your next meter reading date and will take several billing cycles before actually get switched. I'm still waiting and being billed their outrageous prices.
Rate charged by Am Power & gas for electric only was .2226 plus tax per KWH, compared to my original Supplier: National Grid @ .0715 per KWH. DON'T SWITCH
To this company unless you like to throw your money away.