The best review categories for American Power & Gas are their customer service, with an average of 3.4 stars, and their billing & account management system, with an average of 3.4 stars.
Recent Good Review from TOM CARINCI
TAX EXEMPT STATUS
JOHN NEESHAM WAS EXCELLENT WITH HIS HELP. HE RESOLVED ISSUE QUICKLY
AND WAS SPOT ON. WONDERFUL SERVICE |
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Likely to recommend |
—
TOM CARINCI
from
Rome, NY
on
March 29th, 2023
Most Recent 5 Star Reviews
4 Customer Reviews Written Overall
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Likely to recommend |
TAX EXEMPT STATUS
JOHN NEESHAM WAS EXCELLENT WITH HIS HELP. HE RESOLVED ISSUE QUICKLY
AND WAS SPOT ON. WONDERFUL SERVICE |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
TOM CARINCI
from
Rome, NY
on
March 29th, 2023
Very helpful
When my prior contract with another ESCO expired, APG was the only company willing to discuss plans and help me pick a reasonably priced arrangement that met my needs. |
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Likely to recommend |
—
Best Offer
from
White Plains, NY
on
August 7th, 2022
Great Experience
Comms were clear and comprehensive. |
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Likely to recommend |
—
PASKY
from
New York, NY
on
June 17th, 2021
APG has good rates and does alot for the community
Got a great rate that does go up and down. I was upset that my rate went up one month. I called customer service, they explained the utilities rate went up as well. I was still under utilities rate and they still lowered my rate... Great customer service and account managers do thier job to keep my rate a very competitive. I also got a rebate check. They're awsome. They even donated 300 meals to families that were struggling in my area... Great job guys.. |
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Likely to recommend |
—
Sandy Brown
from
Staten Island, NY
on
April 16th, 2020
Most Recent 3 Star Reviews
1 Customer Reviews Written Overall
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Likely to recommend |
Jennifer Boger
Very helpful with customer service phone call |
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Likely to recommend |
—
Sandra Davis
from
Derby, NY
on
November 3rd, 2021
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
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Starts with great price
They give great price to get you signed up then they stick it to you. Every month my rates went up at .10 / kw i called they said would reset back to .52/kw instead it went to 12.5 cents per kw. Gas also went way up. 3 times the price if nyseg thats not right i switched back they wont get me again. Dont buy the rebate gimick, thats all it is is a gimick |
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Likely to recommend |
—
Mike
from
Horseheads, NY
on
December 3rd, 2021
Most Recent 1 Star Reviews
4 Customer Reviews Written Overall
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Scam Artists, Harassers and Liars!
This company continually calls my husbands cell phone and tells him to get our National Grid bill and look at page three. Like others, he tells her nicely we aren't interested, only to hang up and have her call back immediately! They keep telling him our electric bill has gone up 40% and that we have not responded to National Grid, and they are waiting for an answer. My husbands name and number are NOT in any way shape or form connected to our electric bill. So we have no idea how they got his information.
These people are harassing and scammers. We have blocked their number (which shows up as local and unknown) and I am reporting them to National Grid as well as BBB and FCC. |
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Likely to recommend |
—
Disgusted
from
Queensbury, NY
on
April 11th, 2023
Relentless Representative
I got a phone call one day and the rep asked me if I wanted to go over my electric bill so he could save me money. I told him so nicely that I was not interested. He kept going on (a little stronger). Again I told him that I was not interested. He insisted further. He asked my "why" and I told him again bicely that I was not interested. This was the 3rd time and he kept on goinf. So I politely hung up the phone. Well, he called me back and started badgering me. I told him that even if I was interested that he turned me off so much that I would never go with his company. He went on a further rage where I got really upset with him and hung up. A compny that has someone like that to represent them is not going to go very far. I also heard from others that you will save money for a couple of months and then the rates could go up as much as 200%. Stay away from this company. If they call you, just hang up. they do not deserve a second of your time. |
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Likely to recommend |
—
Joe S.
from
Brooklyn, NY
on
March 31st, 2023
Scam
Charging almost 400% higher rate than the utility company rate. Complete scammers. Class action lawsuit should be brought up against this company. Most of the reviewers here at least look at their bill. Most people don't have time to review their bill every month and are paying horrible rates and don't even know it. They have no clue that the Company increases its rates to almost 400% the going rate. Who ever runs this company must be a billionaire by stealing customer's money. |
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Likely to recommend |
—
Disgusted
from
East Amherst, NY
on
October 24th, 2020
Do not use this company!!
When they pitch their service to you, they would tell you how great their company was, and how cheap they supply would cost you, in addition they would also lure you with rebate. Later they would increase the rate charge ridiculously. Do not be fooled |
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Likely to recommend |
—
Kevin Kong
from
New York, NY
on
May 26th, 2020
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