Recent Good Review from andrew
On-line signup with direct energy
In less that 10 minutes Kim had me setup for the fixed plan for electricity. |
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Likely to recommend |
—
Andrew
from
Binghamton, NY
on
December 7th, 2017

— Direct Energy
Most Recent 5 Star Reviews
2 Customer Reviews Written Overall
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On-line signup with direct energy
In less that 10 minutes Kim had me setup for the fixed plan for electricity. |
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Likely to recommend |
—
Andrew
from
Binghamton, NY
on
December 7th, 2017

— Direct Energy
Direct energy
My experience was very good.He explained everything that I need to know. |
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—
Carolyn Walker
from
Brooklyn, NY
on
March 16th, 2017

— Direct Energy
Most Recent 4 Star Reviews
1 Customer Reviews Written Overall
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Very satisfied..
Everything seems fine.no problems and good service.. |
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—
Donald
from
New York City, NY
on
March 16th, 2017

— Direct Energy
Most Recent 2 Star Reviews
3 Customer Reviews Written Overall
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Moving on from Direct Energy
I've been a Direct energy customer for several years. Upon renewal for the contract, I received a letter for my gas & one for electric usage. There is no place in the letter & or contract that says "To call Us to renew". I want cancelling so I thought, I should be ok where I am, and I will be in my plan. Well no, I was wrong. I'm on second bill that is sky high because of the new rates... Why isn't my supplier going to Bat for me? They are just squeezing me for more money. I did get $100 in a prepaid VISA to compensate for last months charges, but nothing for the same high rate again this month. Bastards. Can't adjust their billing statements? What a crock of crap. Buyer beware.... |
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—
Disappointed_NY
from
Rochester, NY
on
April 1st, 2019

Renewals may be processed via phone, live chat or in the online portal. The renewal notices are issued as a notification of the current contract expiration date. We do apologize if the renewal notice was not thorough enough to explain how to renew the account. I am glad you received the $100 Visa gift card. Once enrollments and/or renewals are submitted, it can take 1-2 bill cycles to take effect on the billing. Should you have any additional questions or concerns, please feel free to reach out to us via phone, live chat or email. Thank you and have a pleasant day!
-Marie
— Direct Energy
Bait and Switch Billing Practices
Our electric bill more than doubled and for months we soul-searched to determine what we were doing to use so much power. Then I went online and looked at the rate we were paying vs. NYSEGs rate at the same time. We were regularly paying DE as much as 3X NYSEGs rate. So we switched back yesterday. After speaking with NYSEG, we learned that DE lured us away from NYSEG a year ago or so into a slightly cheaper fixed-rate plan with a fixed term. We took the bait! Then when that term was up we were put on a sky-high variable rate. Had we stuck with NYSEGs low (and regulated) variable rate we woul have saved hundreds! |
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Bait And Switch Billing Tactics!
from
Lancaster, NY
on
January 11th, 2019

— Direct Energy
Renew or PAY
I didn't renew and they put us on a plan that costs 14.5/kwh! They offered a $75 rebate. I think I paid thousands too much over the past years I didn't notice. My average bill is over $200, and I currently owe $900. |
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—
DaveyKilledByWatts
from
Victor, NY
on
May 31st, 2018

— Direct Energy
Most Recent 1 Star Reviews
2 Customer Reviews Written Overall
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Over charging Rochester NY customers by 300 percent
Get off this scam ASAP, just switch to RGE |
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—
Carey
from
Webster, NY
on
September 1st, 2020

— Direct Energy
Keep an eye on your bill
I was on a fixed rate plan for my house with Direct Energy. When the fixed rate contract ended I did not sign up for another fixed rate contract and was automatically shifted to market rate pricing. Over time their "Market Rate" has crept higher and higher each month. My shop, an couple hundred yards from the house, is on a market rate plan with Ambit New York. The rate charged on my February bill from Ambit is .05902. The rate from Direct Energy is .174487. Nearly 3 times higher! So, what is the true market price? Is Ambit selling power at less than market value? I doubt it. |
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—
Dave
from
Locke, NY
on
February 15th, 2019

— Direct Energy
Recommended Electricity Plans
12 Month Plan
12 Month Fixed Rate
12 Month Electricity Plan
8.49¢ / kwh

Rate:
8.49¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$100
Monthly Recurring Charge:
$0.00
Important Documents:
Info
12 Month Plan
12 Month Fixed Rate
12 Month Fixed
8.09¢ / kwh

Rate:
8.09¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$100
Monthly Recurring Charge:
$0.00
Important Documents:
Info