The best review categories for Constellation are their plans and pricing, with an average of 2.9 stars, and the order experience, with an average of 2.5 stars.
Recent Good Review from new customer
New customer
| Took time but worked out well | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
New Customer
from
Waterford, NY
on
August 2nd, 2021
Most Recent 5 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Very satisfied
| Easy, and fast | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
John
from
Manchester, NY
on
June 23rd, 2021
Most Recent 4 Star Reviews
3 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
New customer
| Took time but worked out well | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
New Customer
from
Waterford, NY
on
August 2nd, 2021
Happy 4 year customer
| I've been a customer with Constellation for 4 years and have generally had a positive experience with them as my electricity provider in NY state. While I am cancelling my plan with them this is because they have discontinued their green/renewable energy plan for NY residents. Generally the fixed rates were very reasonable for the wind plan (8 - 10c/kWH) and I did not run into any billing or account issues and would recommend them to other NY residents who aren't looking for a green electricity supplier. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brian M.
from
Astoria, NY
on
May 12th, 2021
Constellation Energy Group Honest Review
| I've been with constellation for a few years. I noticed the rate was always lower than my utility's. My bill doesn't change much either unless I'm using more electric than usual. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jhon Cooper
from
New York, NY
on
April 3rd, 2017
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Too many phone calls
| Constellation had a very difficult time setting up my account | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Soccermom
from
Mahopac, NY
on
August 31st, 2020
Most Recent 1 Star Reviews
4 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Constellation cheats---promises savings and then overcharges
| Constellation cheats---promises savings and then overcharges | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Harlan
from
Red Hook, NY
on
May 3rd, 2021
Horrible service
| I tried switching to constellation and they don't seem to want to do business. They never responded to my calls or emails. I tried at least 3 times. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
M & J System Tech
from
Washingtonville, NY
on
December 21st, 2020
It's a toss up between pretty bad and positively awful
| Three months and three customer service calls to get the billing right. Cannot tell me whether I will get a check or credit on Con-Ed account for their overfilling | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
JLC
from
White Plains, NY
on
December 26th, 2019
Terrible follow through on promises
| We had adjustments needed for two business accounts. It took 4 months and many calls to get it done, despite repeated promises to have it done immediately. As well, their online "energy manager" is never current with what the billing department has received, so you can't confirm account status effectively. I do not recommend using them. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Richard Maxwell
from
Ithaca, NY
on
October 26th, 2018
Electric Plans & Rates
Recommended Plans
All Plans
Best Green Plan
12 Month Fixed Rate
12 month
Fixed Rate
Fixed Rate
New York Green 12
12.59¢ / kwh
Monthly Recurring Charge: $0.00
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
12.59¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$0.00
Info
Best 24 Month Green
24 Month Fixed Rate
24 month
Fixed Rate
Fixed Rate
New York Green 24
12.49¢ / kwh
Monthly Recurring Charge: $0.00
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
Rate:
12.49¢
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$0.00
Info
Plan Name
Company
/ Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
12 month
Fixed Rate
Fixed Rate
9.99¢ / kwh
$0.00
monthly recurring charge
36 month
Fixed Rate
Fixed Rate
10.19¢ / kwh
$0.00
monthly recurring charge
24 month
Fixed Rate
Fixed Rate
10.09¢ / kwh
$0.00
monthly recurring charge
