Horrible service
| I tried switching to constellation and they don't seem to want to do business. They never responded to my calls or emails. I tried at least 3 times. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
M & J System Tech
from
Washingtonville, NY
on
December 21st, 2020
Too many phone calls
| Constellation had a very difficult time setting up my account | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Soccermom
from
Mahopac, NY
on
August 31st, 2020
It's a toss up between pretty bad and positively awful
| Three months and three customer service calls to get the billing right. Cannot tell me whether I will get a check or credit on Con-Ed account for their overfilling | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
JLC
from
White Plains, NY
on
December 26th, 2019
Terrible follow through on promises
| We had adjustments needed for two business accounts. It took 4 months and many calls to get it done, despite repeated promises to have it done immediately. As well, their online "energy manager" is never current with what the billing department has received, so you can't confirm account status effectively. I do not recommend using them. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Richard Maxwell
from
Ithaca, NY
on
October 26th, 2018
Constellation Energy Group Honest Review
| I've been with constellation for a few years. I noticed the rate was always lower than my utility's. My bill doesn't change much either unless I'm using more electric than usual. | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Jhon Cooper
from
New York City, NY
on
April 3rd, 2017
Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.
— Constellation
Reviews Overview
The best review categories for Constellation are their plans and pricing, rated at 2.3 out of 5, and their billing & account management system, rated at 1.5 of 5.
The best review categories for Constellation are their plans and pricing, rated at 2.3 out of 5, and their billing & account management system, rated at 1.5 of 5.
1.5 / 5
Overall
2.3 / 5
Price, Plans and Promotions
1.3 / 5
Order Experience
1.3 / 5
Customer Service
1.5 / 5
Billing and Account Management
1.0 / 5
Likely to Recommend
