The best review categories for Spark Energy are their customer service, with an average of 4.5 stars, and the order experience, with an average of 4.0 stars.

Recent Good Review from Brianna

Very Customer Service Orientated.
Have been using Spark's services for many years now and have always found them a good value, costing much less than Clearview and other power I have purchased in other locations. Rates go up now and again, but that's no surprise as long as rates are still lower than competing power suppliers. I have been so impressed with Spark's customer service over the past few years that I looked for somewhere to say thank you. Health issues have made it difficult to keep my bill paid on time far too often. No excuse for not paying on time, yet a reason for having difficulties. I always call feeling awful and somehow they make me feel better before I hangup! Kudos!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Brianna from Syracuse, NY on March 8th, 2017
We are happy to hear that you have been enjoying our lower rates for several years. We aim to keep our customers happy and look forward to doing so for many more years to come.
— Spark Energy


Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Very Customer Service Orientated.
Have been using Spark's services for many years now and have always found them a good value, costing much less than Clearview and other power I have purchased in other locations. Rates go up now and again, but that's no surprise as long as rates are still lower than competing power suppliers. I have been so impressed with Spark's customer service over the past few years that I looked for somewhere to say thank you. Health issues have made it difficult to keep my bill paid on time far too often. No excuse for not paying on time, yet a reason for having difficulties. I always call feeling awful and somehow they make me feel better before I hangup! Kudos!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Brianna from Syracuse, NY on March 8th, 2017
We are happy to hear that you have been enjoying our lower rates for several years. We aim to keep our customers happy and look forward to doing so for many more years to come.
— Spark Energy



Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Customer Service only talkable point
The energy service provided were honestly not up to standards. Billing was confusing not to mention their non-existent Plans and Promotions.
The only professional aspect was their customer service, they were very understanding and acknowledging although that is no excuse for their other shortcomings.
Would not recommend as a first-choice but they aren't not the worse.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Christina Consiglio from Birmingham on January 10th, 2017
We apologize for the delay in responding to your review. We sincerely apologize for your experience. We hope that your issues were addressed. If they have not been, please email our Office of the President at oopcx@sparkenergy.com with your account information.
— Spark Energy



Electric Plans & Rates


Recommended Plans
All Plans
Plan Name
Company
/
Rating
Length
Price
VS. National Grid - Zone F
12 Month Fixed Rate
12 month
Fixed Rate
9.39¢ / kwh
24 Month Fixed Rate
24 month
Fixed Rate
9.29¢ / kwh
Best Green Plan
12 month
Fixed Rate
8.89¢ / kwh
Best 24 Month Green
24 month
Fixed Rate
8.79¢ / kwh