Reviews Overview
The best review categories for Spark Energy are their customer service, rated at 4.5 out of 5, and the order experience, rated at 4.0 of 5.
The best review categories for Spark Energy are their customer service, rated at 4.5 out of 5, and the order experience, rated at 4.0 of 5.
Recent Good Review from Brianna
Very Customer Service Orientated.
| Have been using Spark's services for many years now and have always found them a good value, costing much less than Clearview and other power I have purchased in other locations. Rates go up now and again, but that's no surprise as long as rates are still lower than competing power suppliers. I have been so impressed with Spark's customer service over the past few years that I looked for somewhere to say thank you. Health issues have made it difficult to keep my bill paid on time far too often. No excuse for not paying on time, yet a reason for having difficulties. I always call feeling awful and somehow they make me feel better before I hangup! Kudos! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brianna
from
Syracuse, NY
on
March 8th, 2017
We are happy to hear that you have been enjoying our lower rates for several years. We aim to keep our customers happy and look forward to doing so for many more years to come.
— Spark Energy
Most Recent 4 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Very Customer Service Orientated.
| Have been using Spark's services for many years now and have always found them a good value, costing much less than Clearview and other power I have purchased in other locations. Rates go up now and again, but that's no surprise as long as rates are still lower than competing power suppliers. I have been so impressed with Spark's customer service over the past few years that I looked for somewhere to say thank you. Health issues have made it difficult to keep my bill paid on time far too often. No excuse for not paying on time, yet a reason for having difficulties. I always call feeling awful and somehow they make me feel better before I hangup! Kudos! | |||
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Brianna
from
Syracuse, NY
on
March 8th, 2017
We are happy to hear that you have been enjoying our lower rates for several years. We aim to keep our customers happy and look forward to doing so for many more years to come.
— Spark Energy
Most Recent 2 Star Reviews
1 Customer Reviews Written Overall
| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
Customer Service only talkable point
|
The energy service provided were honestly not up to standards. Billing was confusing not to mention their non-existent Plans and Promotions. The only professional aspect was their customer service, they were very understanding and acknowledging although that is no excuse for their other shortcomings. Would not recommend as a first-choice but they aren't not the worse. |
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| Plans & Pricing | |
| Order Experience | |
| Customer Service | |
| Account Management | |
| Likely to recommend |
—
Christina Consiglio
from
Birmingham
on
January 10th, 2017
We apologize for the delay in responding to your review. We sincerely apologize for your experience. We hope that your issues were addressed. If they have not been, please email our Office of the President at oopcx@sparkenergy.com with your account information.
— Spark Energy
Recommended Electricity Plans
Best Green Plan
12 Month Fixed Rate
New York Green 12
8.09¢ / kwh
Rate:
8.09¢
Rate Type:
Fixed Rate
Term Length:
12 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$0.00
Info
Best 24 Month Green
24 Month Fixed Rate
New York Green 24
7.99¢ / kwh
Rate:
7.99¢
Rate Type:
Fixed Rate
Term Length:
24 months
Early Termination Fee:
$0
Monthly Recurring Charge:
$0.00
Info
