Billing Reviews

“  Billing is very sketchy
No help from customer service on billing-4 calls with 4 different stories
Pay close attention to your billing-they will say a payment cancelled will be credited back from where it was paid from then tell you it was credited toward your next bill but with the adjustment line on your billing the numbers will never add up
Pay close attention to your bill and always check the adjustments line above your current balance
For this reason I WOULD NOT recommend this service ”

“  Every month the billing department receives my check and deposits it but doesnt credit my account for weeks later.
I receive disconnect letters even though I call customer service and email them copies of my cancelled checks.
I have requested a call from the billing department numerous times only to be told they dont return calls. ”

“  Reliant has battled me for almost a year now. They promise a google hub max when you sign on for a 2 year contract. Reliant energy has screwed me over because in my initial phone call where I agree to the contract I said the words "Google hub" rather than "Google Hub Max" so currently I've been denied the right to null my contract for inaccurate promotions. Reliant has defended their contract by sending me a Google Hub Mini and stating that everything gis now settled on their end and if I'd like to leave I MUST pay myself out of their contract. Have no issues with billing, But a company that cannot uphold their promotional offers for new customers is no company I would recommend. Choose your words wisely with Reliant Energy. I would also like to mention that multiple agents have confirmed my issue is easy to fix, However no manager that I spoke to would assist me in correcting the issue. ”

“  Did not issue credit for solar on last bill and charged a disconnect fee. I disputed the last bill and still no word from billing department Lousy service ”

“  Tried to accomplish via their web site..thought all was well until I got a letter from Gas Provider stating my service would be cut due to not selecting a provider. Called Constellation they said nothing would happen for 2 more weeks, then switched me the next day. That led to me having 2 accounts, 2 account numbers and 2 prices,,,took hours to get through via phone and straighten it all out. Still not sure all is well, awaiting 2nd billing after receiving a .24 cent credit bill... ??? ”