Billing Reviews

“  I've been with Just Energy a little over a year. Not once have I had a good customer service experience. Workers speak as if they are in a rush to get off the phone with you and don't take time to explain answers. One example is when I was renewing my contract. I spoke with an individual who was extremely hurried to get me off the phone and failed to answer most of my questions about billing/rates. Their rates are not terrible, but I won't continue to give my money to a company where workers don't feel the need to be polite when answering calls. ”

“  I am so disappointed in the customer service and their payment systems. I have consistently paid my account online with my debit cards and twice they have sent back my payment with a $25.00 charge on my account. I have only been with them since January! They claim that my bank has sent back an insufficient funds each time, this caused me to call my bank since I knew i had the funds in my account. My bank stated they showed no record of Reliant energy trying to pull my funds. They would be able to see when they attempted it. I even had the bank on 3 way call customer service still was unhelpful and claimed no accountability for the denied transaction. I am leaving them before my subscription is up..... $50.00 later in fees and $150.00 cancelation fee is a lot but I do not like having to worry about my electric being turned off, unaware they returned my payment.....beside the fact that I have probably spent a full day on the phone with them when you add my calls up. Their customer service is inept and useless in helping with any billing issues...... if you choose to pay online with your debit card plan on paying more and spending more time on phone. ”

“  AP&G talked me into continuing my contract after it expired, promising they would work to be competitive to keep my business. After the next billing, their rates were 2x greater on electricity, so I switched to another company. The next month I got a $700+ bill with them still as my supplier, even though I had switched. I called the company I switched to and was told that AP&G canceled with them and re-enrolled me...without my permission. AP&G issued a partial refund, but I won't be returning to them, as this business practice is unethical. ”

“  Billing was estimated, then bill was corrected after months of checking in and asking about the new meter info being added. The next bill did not match the correction. Called to ask about the billing. Took many attempts to get through automated line forcing me to go through the same loop 3 times with the exact answers to be sent to a supposed human. Rang and got the now usual response of "higher than expected call volume". They would call back in 90 minutes. Never happens! No response still. ”