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Not everyone decides to switch to an ESCO. However, if you do want to, you need to understand the switching process. There are some things you need to know, and there are rules that New York electricity providers need to follow. It's important to be aware of both your rights and responsibilities if you decide to choose a new energy supplier. You need to know who you should notify or if you might need to pay any fees. You should also know how long the process of switching your energy supplier should take. Additionally, you need to be aware that your energy supplier can only be switched with your approval.

Receiving Your Service

When you switch your supplier, the process is usually complete within five business days. However, there are some circumstances that may prevent you from receiving the service right away. For example, you might have outstanding payments on a previous account. There are also some reasons that allow the supplier to delay your service. These include safety issues or difficulty accessing the connections. They should provide the service as soon as they can after solving the problem.

ESCO Switching Rules

Individual ESCOs may have their own rules on switching providers. In general, you should be able to switch your energy supplier whenever you want to. However, you may have an ESCO that wants you to follow their own rules. If you're on a fixed-rate contract and want to switch early, you will likely have to pay a cancellation fee. Your utility probably doesn't have any rules about switching to an ESCO or back to your utility. However, it is always a good idea to check and make sure.

Being Switched Without Your Knowledge

Your energy supplier cannot be changed without your knowledge and approval. If you receive notification that it has changed without you requesting it, you can correct it. You should make a complaint to the Department of Public Service hotline by phone. You can also complain online. They can handle it for you and help you to correct the problem. You should also contact your utility if you didn't intend to switch or have the wrong provider. They will help you to fix the problem and ensure that it doesn't happen again. If you don't ever want to switch to an ESCO, your utility can place a block on your account

Consumer Choice

You have the choice to shop for a better energy rate in New York. You can switch your supplier to an ESCO at any time. You can always switch between energy supply companies when you want to. If you want to change your ESCO, you should check their rules on switching. You may have to pay a cancellation fee if you want to end a contract early. They might also have other requirements if you want to switch to a different supplier. ESCOs help to give you more choice so you can switch at will.

Check that you understand the rules before you switch your energy supplier. You can read about your rights under the HEFPA.

Updated: 12-14-2018
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