Charge/Fee Reviews

“  Spark Energy jacked-up my rate 53% after original 9 month term expired. Rate went from 9.5/kwh to 14.5/kwh plus Sparks added additional fees and charges. At time of expiration average 1 month terms were 10.3/kwh. I would have understood a slight increase to current month-to-month or variable rates, but Sparks didn't do that. I was billed at the 14.5/kwh plus extra fees for over 4 months until I recently changed to another supplier at 8.99/kwh + PUC tax, 12 month term, with NO ADDITIONAL Fees or Charges. I had no billing surprises with the new supplier.Shame on me for not seeing the end of term notice Spark Energy sent me. I feel Spark Energy took advantage of my mistake. Bottom line, Buyer Be Ware when dealing with Spark Energy. ”

“  Was offered a variable rate but told don't worry, we wouldn't want to lose your business, so we will be competitive and cheaper than what AEP charges. WRONG! And if the rate is high, was told to call them (Major Energy) and we will help you out. WRONG! When I called back to speak to the person who signed me up, was told no such employee existed. The supplier portion on my bill is 70% more than I would have paid had I stayed with AEP. I should have known better than to fall for the sales pitch. Don't believe their lies!! ”

“  I cannot begin to explain the excessive charges we receive in bills monthly. Its almost criminal. We conserve soo much, we live with lights off constantly, conserve heat & a/c to the point of always being uncomfortable. We are still bill $500-$800 at any one time. Its outrageous to be charged this for using the bare minimum, as were always cold or hot and function with no lights on at least 18-20hrs a day to preserve. But we pay as if we are living comfortable and we are not. Its unacceptable. On top of this, there are power outages all the time. They cannot accommodate their bill cycles to allow for you to be able to pay these extremely questionable rates at a more convenient time for the customer. I am beginning to despise New York and its crippling prices to live. There is no quality of life here. ”

“  I have been a customer for almost one year and I cannot wait to no longer have this company as my electricity provider. Their rates are VERY HIGH. It's not clear on their website that the TDU charges are extreme. I will soon be a customer of Energy Ogre (Power Next) and my bills will be cut in half. Thank goodness. ”

“  In this day and age of internet, text messages, emails, instant everything....Not this company. Didn't even try to hide the fact that they are disconnecting people with no notice for the reactivation fees. How american of them. Greed just trumps everything. They wont have this customer much longer. I'm an apartment manager and will never refer this company to anyone ever again. Powertochoose.org people. Don't choose this company. A simple phone call text or email could have prevented this relationship from ending. No more referrals from my apt communities and no more money from my household. BYE FELICIA ”