Orange & Rockland Reviews

Orange & Rockland Customer Reviews

The best review categories for Orange & Rockland are their billing & account management system, rated at 3.7 out of 5, and their plans and pricing, rated at 2.3 of 5.

Orange & Rockland Rating

New York Energy Ratings Score:


( 2.6 / 5 )
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About Orange & Rockland

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3 Reviews for Orange & Rockland


Customer service is useless

(2.2 / 5)

  Our street light has been out all summer and we were told several times it would be fixed. Still waiting after 7 weeks.

Resident of Montvale
September 3rd, 2019

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Worst customer service ever

(1.8 / 5)

  Have been without power for six days. Called o and r the lady on the phone was very unprofessional kept arguing with me that the electrian needs to check home first. I explained to her several times that he did and that was told to contact o and r to fix the problems. Needless to say the lady acted like if she was the electrician and that I was wrong and that had to contact the landlord and electrician. I did landlord sent out another electrician who came and said the same this no power to meter o and r has to come and do their job and fix the problem. Contacted o and r came two guys came both with attitude havent even seen the meter issue yet. Went to basement fixed the issue. The one of the guys threw some light thing in my hand and said give this to your electrician because he dont know what hes doing then ran out. I swear this was the worst customer service I have ever experienced and I will not forget it. You suck orange and Rockland not a satisfied customer. You get a big 0 from me.

Crystal wakefield
July 30th, 2018

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The Worst!!! If there is precipitation in the forecast, your done kid!!

(1.4 / 5)

  I've had to use this company for years, power goes out with any rain, snow, sleet, hail, even low to moderate wind gusts. Its constant, never-ending nightmare. they are so bad it weighed into my decision when purchasing a new home. When I learned they were the utility provider it was a deal breaker. I chose a location where there was a different provider available.

ScottNYC
December 3rd, 2019

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