Charge/Fee Reviews

“  I used Infinite Energy until they were bought out. My rate with IE was $0.549 and my rate with Xoom Energy was $0.399. Yet my monthly bills arrived $20-40 more expensive than the corresponding month from IE despite having a lower rate. There must have been some added fees in there. I'm not sure, because the bill is very difficult to understand and the website is awful. I do not recommend Xoom. ”

“  I had Ambit for 1 year and the rate was fair for a few months and then starting going up. There is no way to pay half before the due date and then pay the rest with out paying a fee. I paid $289 for February and now for March it's $363.91. And Oncor charges are ridiculous $112. So I am done with Ambit! Cancelled and not going back. ”

“  I have never been late paying my bill. I was less than 24hrs late on my bill for October. I paid my bill the next day which happened to be pay day and when I had scheduled to pay it anyway. When I noticed that it was late and a late fee had been added to my account, I called to address it. Seems like all their reps are remote, I could hear children in the back ground. The person I spoke with had "submitted for a refund to be allocated to my bill, and told me to pay the difference which was $12.26 less than the amount showing on my account." When I received the next months bill there was only a credit of $2.26 that had been applied to my account and the $10.00 late charge had been reallocated as another fee, which means I had a balance going forward from the previous bill, which also meant that they didn't actually credit me the fee's that they said they did, they just reallocated it to a different line item. When I called to dispute the charges, we went round and round with them not understanding that I never got the credit that they supposedly removed from my account. Which means as long as I paid what my bill showed I would always have a balance going forward. This company lies and cheats to make money. please don't buy into the hype, they are not an honest company to do business with. ”

“  I absolutely hate this company, but it seems to be the most affordable in Houston. I will be looking around again this week. This company charges you for every little damn thing. They consistently give you a different due date only so they can charge you late fees and disconnect fees. This company has no loyalty to its long term customers. They give you a payment plan, only to change your due date and say you're late paying. And their uneducated customer resps can only say, "oh I'm sorry but there's nothing I can do about it." Your light bill is $80 but by the time their finish with fees and taxes your bill is almost $200. I'm moving out of this chit hole country where I will have solar power. America, Stream Energy and its staff can kiss my a**! ”