Disconnect Reviews

“  I have been paying my bills with online bill pay through my bank for the last 3+years. we bought a new home and called to transfer service in January. We closed and moved in Feb 2023 no problems then in March I recieved a disconnect notice. I have never missed or been late on a payment. I called several times, finally get a rep that can somewhat explain that they had not recieved my payment I pulled up my bank account and sent them proof of payment, It was EFT as it had been from my bank. The rep demanded a copy of the check front and back telling me that the bank mailed them a check. I explained several times it was EFT (electronic funds transfers) Reps have poor listening and reading skills. I sent them proof of payment and they swear they never received any. Funny thing the only thing that changed was the account number for think energy. So how is it in January they have the payment but in February, March and April they Lost the payment? They have been taking EFT from my bank for as long as I have had them. CONTACT THE PUBLIC UTILITIES COMMISSION OF TEXAS 1-888-782-8477 ”

“  Frontier Utilities is horrible! On Jan 31, 2023one of the coldest days in Magnolia, TX (35 degrees)Frontier disconnected service after I paid half of my bill $898 (highest in my life!) as directed to avoid disconnection on Jan, 30. My 95 year-old mother, who is a stroke survivor was without heat, oven, nor refrigeration. Again, I contacted Frontier Customer service which takes up to 20 mins. to speak to humans (who are in EL SALVADOR) they said I was supposed to contact them after payment and I nullified the agreement even though I paid exactly as directed.I have lived in the same single-family residence without any change in sq. ft. nor additional appliances for 15 years and HAVE NEVER had the high bills I have received from Frontier over the last 8 months supposedly on a 0.13 cent/KWht rate. Ultimately, their practices are unethical, their fees are SO exorbitant, and their customer service so difficult to communicate withI am another energy Servicer. The $150 fee is nothing compared to their charges/fees/rates/penalties they have taken me for up to date. Dont be fooled by their allegedly low kilowatt rates. Its a deceptive trick. You will pay in every way! ”

“  My power was shut off. After a couple of hours on phone with Centerpoint, found out spark had requested the disconnect. Spark processed a service move for my address. I wasn't moving and didn't request it. Spark isn't available after hours so I was just out of luck. I eventually reached a less than cordial customer service supervisor that stated - 'they had made a mistake, but I should get power back in a few hours'... Unconcerned and argumentative about problems the power loss had caused me. ”

“  When I first started service, some how soon after I started service my service was disconnected and reconnected in the same day which caused me a lot of confusion when it came to the following bills ”

“  I am disabled vet. I was in the hospital for for heart issues, called customer service in June 2021 cause had disconnect notice. Rep said don't worry your power due to covet would not be turned off until July. 23. Got disconnect notice for July 7th, called customers service they stated listening to call after being on phone for over an hour and they said rep never said that, I might be old but I know the conversation I had with rep last month. All calls are routed out of the US so they don't hardly understand English, I have heart issues and have to have power and begged the rep just for 2 more weeks and I was denied. DO NOT DO BUSINESS WITH COMPANY!!!! ”

“  Awful service, they disconnected service only to ask to open a new account to continue. Was a bait and switch to charge more! Called customer service to discontinue and rep tried bullying me, not allowing me to make a choice! My spouse had to get on the phone to convey my request. Since when is a woman not allowed to make a request? Since when cant they be heard? We are consumers, since when do we not have a choice?
And Lilly Social media advisor we do not need an apology nor do we want to see it

someone needs to seriously investigate their business practices

1 star is way too much credit they need Negative 5 stars ”