Disconnect Reviews

“  Signed on with US Energy Savings, with a fixed rate, and the first bill was wonderful, much lower than my previous provider. The next bill wasn't recognized, because it now said Just Energy, so I put it in my junk mail pile. When my lights were disconnected, I learned that Just Energy WAS my electric provider. I saw bills that increased monthly from $300 to $400 to $500 to $600, and cancelled. My final bill with the cancellation is now over $1200--over $800 of that is the cancellation fee. I am a single woman on partial hours and I just feel ROBBED by Just Energy. ”

“  Due to receiving S.S. and my husband's medical situation, I've asked Reliant Repre. would it be possible to pay my bill on the date I receive my S.S. which is 2/12/25, the disconnection is for 2/6/25. I've been denied, denied, denied due to delayed past health issues and payments after over 20 years with Reliant. But, next year, when my contract is up, I will not use Reliant or renew with them. I'm able to pay the $414.00 on 2/12/25 but, even after begging, I was denied by 3 Latino Repre. who could care less and their English makes it rather difficult to understand what's being said by them. Note: I've been forced to try 211 for assistance telephone interview setup for 1/30/25. This is my first time in life asking for help, and it is very slow in coming.

Very displeased,

Mrs. Taylor ”

“  New review for today: Sat 5/18/2024
Ive been a Just Energy customer for years now and on 5/9/2024 I did a payment arrangement to avoid disconnection on my service. Payment went through but never received an email confirmation by Just energy like I normally receive with the terms. Today 5/18/24 Saturday Im speaking to a representative over the phone a guy most likely from India about not receiving my payment confirmations like I normally receive them and he blames me that it is my email address or email domain at fault. He then tests and sends over a bill through email while on the phone and comes through right away with no issues and along with a survey for me to answer, but not a bill of confirmation of payments made. He explained he wont fix anything on their end nor bring it to the attention to their IT because Im just one customer complaining about the payment issue and no one else is. This is terrible customer service and I tell him how are we supposed to be making payments, if we wont have any proof of payments being made with no confirmations? I can always change companies for this reason since I do not have the trust in Just Energy to just take their word that payments are going through, when I cant get proof by email nor mail that payments are going through.? This will not work for me! Either fix the issue with payment confirmations that customers can receive by email or you will loose a customer over this. He tells me he wont do it and he cant stop me from leaving to another company. Very lack of respect on his part with customers. If one customer service representative does not care and says words like that, trust me when I say no one else in that company will care either. The rep and most likely the whole company believe that customers not receiving their payment confirmations are not a big deal! and that will allow them power over customers to decide when or when not to disconnect your service since their is no proof of payments. This is a bad company for business!! And I am currently searching for new service elsewhere online as we speak. Because just like that rep told me over the phone he cant keep me from leaving. He was right! They lack empathy. My concern is I need to know where my money is going to with proof. Not your word. Your word means crap. No confirmation receipts no payment made. The way I see it. You dont care for customers, then we do not care for you! and we will take our hard earned money and go somewhere else where we are truly valued customers. And no false advertisements ”

“  I have been paying my bills with online bill pay through my bank for the last 3+years. we bought a new home and called to transfer service in January. We closed and moved in Feb 2023 no problems then in March I recieved a disconnect notice. I have never missed or been late on a payment. I called several times, finally get a rep that can somewhat explain that they had not recieved my payment I pulled up my bank account and sent them proof of payment, It was EFT as it had been from my bank. The rep demanded a copy of the check front and back telling me that the bank mailed them a check. I explained several times it was EFT (electronic funds transfers) Reps have poor listening and reading skills. I sent them proof of payment and they swear they never received any. Funny thing the only thing that changed was the account number for think energy. So how is it in January they have the payment but in February, March and April they Lost the payment? They have been taking EFT from my bank for as long as I have had them. CONTACT THE PUBLIC UTILITIES COMMISSION OF TEXAS 1-888-782-8477 ”