Disconnect Reviews

“  I became a Frontier customer a few months ago because of their great rates but those rates come at excessive cost. Their billing system is atrocious, I never received an email or even a note saying to check my account on the website when the bill was due. All I ever get is disconnection notices sent to my home address, which is how I know the bill is due. After months of requests, they still have not got IT to solve the email issue and they have refused to credit even one late fee. The fees have been $6-8, the last one for $8 was only 2 days late yet they charge it and refuse to help out, even for goodwill. I do NOT recommend this company. ”

“  I had issues with my payments thru Reliant's portal not going thru. Reliant said the request for funds were denied from my bank (Chase). I sat with Chase on the phone with Reliant for an hour verifying that NO request and/or denial of funds had ever been processes to and/or from the bank. That there was enough money in my account at all times. After an hour of my bank representative talking to Reliant we were disconnected. I also had conversations re; the issues where Reliant said they would take the 'payment returned' off my record and had me fax the information to their IT department re; their website/bank problems.....they now have no record of my fax submission nor that they said they would take it off my record. Very frustrating. ”

“  I was late by a couple of days because I had signed up for ebilling but no one sent me an ebill. I called to try and get this figured out but there was no getting out of the $20 disconnection notice and the $4 charge. I'm looking for a new energy company right now. It really pisses me off when companies jerk you around like this. ”