Disconnect Reviews

“  I have been a green mountain customer for over 4 years. What is the point in having a customer service department if nobody answers the phone or the email. I have sent numerous emails over the past year complaining about their payment system on the Web that looses payments. I even get an email confirming payment. Then several days later I receive a threatening email to pay or disconnect. So then I receive a bill with late charges and disconnection fees. I have attempted to call but I work long days and don't have time to wait more than an hour on hold. I have even tried first thing in the morning, but after 40 minutes I have to hang up because I have s job, just like their employees do. I have tried emailing, but nobody takes the time to respond. All I ever receive is an automated reply that they will respond within 48 hours. Well that's a joke because one year later they still have not responded. So I suck it up, pay the bill again and the late fees because the alternative is they will disconnect. This company is a joke and nothing more than a scam to get more money by simply ignoring you. I even sent them a snail mail letter about six months ago, no response. How does one dispute charges if you cannot reach anyone. Getting service was easy. They answer their phones. When I tried that ti get to someone, I was put on hold saying I had the wrong department. I waited over an hour listening to garbage. I will not renew when this contract is up in July. ”

“  I had an incident where I paid for my lights & they show a positive balance but Direct Energy (power to go) still disconnected my service. No one could tell me why this happened & after 4 hours, the electricity was still not turned on. Mind you I am 34 weeks pregnant & on bed rest. I spoke to a rude rep named Audrey who kept over talking me & telling me the same thing over and over that I was going to have to wait close to midnight before my lights could be turned on when they turned them off at 2:30. That's ridiculous!! I have been with them for several years and this is the second time this has happened and no one could tell me why BOTH TIMES. I will be taking my services elsewhere especially if they have employees who are rude to loyal customers. ”

“  I became a Frontier customer a few months ago because of their great rates but those rates come at excessive cost. Their billing system is atrocious, I never received an email or even a note saying to check my account on the website when the bill was due. All I ever get is disconnection notices sent to my home address, which is how I know the bill is due. After months of requests, they still have not got IT to solve the email issue and they have refused to credit even one late fee. The fees have been $6-8, the last one for $8 was only 2 days late yet they charge it and refuse to help out, even for goodwill. I do NOT recommend this company. ”

“  I had issues with my payments thru Reliant's portal not going thru. Reliant said the request for funds were denied from my bank (Chase). I sat with Chase on the phone with Reliant for an hour verifying that NO request and/or denial of funds had ever been processes to and/or from the bank. That there was enough money in my account at all times. After an hour of my bank representative talking to Reliant we were disconnected. I also had conversations re; the issues where Reliant said they would take the 'payment returned' off my record and had me fax the information to their IT department re; their website/bank problems.....they now have no record of my fax submission nor that they said they would take it off my record. Very frustrating. ”