Charge/Fee Reviews

“  I have been with STREAM energy for my residential account for 10 years. I left for an extended vacation so I missed one payment (less than $40) when I received my next statement I sent it along with the previous months charge and late fees before the due date. As my payment was in transit my power was cut off without ANY warning. I now have over $70 in connection fees. ”

“  Worst decision I have ever made when it comes to choosing an energy provider. We signed up for the nights on command and then when I logged into my account it said we signed up for the weekends of command plan. I had not even heard of the weekends on command plan before and was upset then confused. We tried calling about that but decided to just stay with the plan because it was more convenient. Our bill the first month was $37.00 and our landlord and neighbors said that is pretty normal and at most the bill gets to $60.00 with their energy providers. The bill then jumped to $123.00, then $137.00 the next month. I tried calling to see if this was a mistake because we are not home most of the day during the week, and do not use lights during the day when we are home because we have so many windows. We even unplug almost everything in the house! The only thing we leave on all day is one window A/C unit for our dog. Our house is barely 600 sq ft, with no central heating and cooling, so this price was outrageous. We tried calling to see if there was a mistake but the lady on the phone just kept trying to explain how to use the website... I know how to use the website. She was no help at all and we are switching. We were told it would be a $139.00 cancellation fee which we were fine with, but then decided to tack on 6 different fees to that making it $217.00! Seriously, this energy company has terrible customer service, is over priced, and will screw you over with crazy additional fees never mentioned in the contract. ”

“  You are losing a customer today - because of your unwillingness to work with a person through a difficult situation - the only way through this will cost me money - I have worked for companies such as this and know the work around. It is sad that all you seem to care about is money and not the humans that make up your customer base. I will be posting this in as many places as I can find. -------------------------------------7/25/2019 9:17:53 a.m.Welcome to Ambit Chat. Ambit Energy will never ask you to disclose personal details or non-Ambit account numbers through live chat. Please do not share personal account numbers, including credit card and social security, through live chat. 9:17:53 a.m.Interaction transferred to Chat_TX_EN. 9:17:53 a.m.Interaction alerting Glen. 9:17:53 a.m.Glen has joined the conversation. Glen9:18:05 a.m.Hi! This is Glen. Thank you for contacting us through Ambit Chat. How can I help you? A5667*** | Rebecca Gates | (214) 779-****9:19:23 a.m.Hi Glen - I'm am Rebecca Gates - I set up a payment arrangement yesterday - went online to make my 'initial' payment of $100.00. selected the 'other amount' option - and to my amazing surprise - after I selected 'submit payment' button - the full amount was taken 9:19:49 a.m.I called in immediately and told my tale to the customer rep 9:20:23 a.m.was sent to the escalation dept after my request - and was told flat out that there is nothing Ambit could do because it was a 'past due' amount 9:20:27 a.m.and I did it online... 9:21:59 a.m.so I am pleading here trying to figure out - because now my bank account is over drawn - even though I set up a deferred payment plan with Ambit and something glitched - I am now faced with the payment getting returned, a nsf fee from my bank plus whatever returned payment fee Ambit will tack on because you can 9:23:03 a.m.so I'm asking one more time - is there ANYTHING that Ambit can do to fix this situation?? All I wanted when I called in yesterday was for the amount of the 'overpayment' of $257.22 be refunded so I wouldn't be in this situation. Glen9:23:39 a.m.Thanks for verifying your name. 9:23:47 a.m.I understand how difficult this may be for you. 9:24:29 a.m.If you want to cancel a transaction with check you need to contact your bank. However Ambit will apply a $25.00 rejected payment fee. A5667*** | Rebecca Gates | (214) 779-****9:25:09 a.m.How is this fair?? 9:25:21 a.m.I will still have to pay a cancellation fee with my bank as well 9:25:53 a.m.I loose money to this idiotic situation because no one on Ambit's side of things is willing to help or fix the situation 9:26:11 a.m.seriously - do you see how messed up this is??? Glen9:28:00 a.m.I understand your concern Ma'am. Unfortunately those are the policies. A5667*** | Rebecca Gates | (214) 779-****9:29:48 a.m.there is absolutely nothing Ambit can do to help out in this situation??? AT ALL?? 9:30:02 a.m.Except recommend I cancel this payment and incur more fees Glen9:30:40 a.m.Yes Ma'am. Because we can not cancel the payment. A5667*** | Rebecca Gates | (214) 779-****9:31:24 a.m.fantastic Glen - 5 stars for not being a real human and trying to work with a customer. 9:31:54 a.m.there's obvious nothing else that I can do except sit here and wait for my lights to get shut off 9:32:14 a.m.have a fantastic day Glen...know you and this company have ruined mine Glen9:32:48 a.m.In addition to help you checking your account status, is there anything else I can assist you with? A5667*** | Rebecca Gates | (214) 779-****9:33:00 a.m.no Glen9:33:06 a.m.Thank you for using Ambit Chat and have a wonderful day! 9:33:08 a.m.Agent has left the conversation 9:33:08 a.m.You have been disconnected from the chat ”

“  You can easily find better alternatives than this company. My last bill was $116 for electricity charges (which isnt too bad) and then a $82 "utility service charge!" I understand having service charges but not for an amount that is more than half of my electricity usage. Suffice to say I will not renew with this company. ”

“  I was a customer with this company for last 5 yrs. when it was time for my renewal, I called the CS and asked for better rates, so they offered me a plan saying there is no fees or additional charges or no minimal charges. I accepted because rates were very competitive. Only after I got my first bill I understood that they cheated me to get a plan which had TDCU charges separate from energy charges, that means, I have to pay more than double what I was told my plan charges will be. for example, i thought I agreed for 11.4c per kwh but I have to pay 24.37c per kwh because TDCU charges and taxes are billed separately on the same bill. ”