Charge/Fee Reviews

“  I was a customer with this company for last 5 yrs. when it was time for my renewal, I called the CS and asked for better rates, so they offered me a plan saying there is no fees or additional charges or no minimal charges. I accepted because rates were very competitive. Only after I got my first bill I understood that they cheated me to get a plan which had TDCU charges separate from energy charges, that means, I have to pay more than double what I was told my plan charges will be. for example, i thought I agreed for 11.4c per kwh but I have to pay 24.37c per kwh because TDCU charges and taxes are billed separately on the same bill. ”

“  Customer Service Reps have no idea what they are doing or talking about. My Rep gave me the WRONG information. I paid my past due bill, asked if my service would be disconnected he stated NO you are good. Dont believe them.... I was disconnected away 30 minutes after the conversation. Charged a reconnection fee also, No one had answers of why i should still have to pay that fee. rep also told me my services were on at the time of the call, they were NOT. Took 5 calls back to them, supervisor transfer and still nothing. Their fees are cheap to get the service, however they are extremely difficult with everything else. FIND ANOTHER SERVICE COMPANY. ”

“  This place is horrible. I have NEVER had electric bills so high. They are non caring. They cut my lights off even though I advised them I had epilepsy. I told them I just needed time to come up with the fees. I told them I simply forgot and my neurologist advised them that it may have been due to medication. But they did not care. This is the worst company ever. ”