Charge/Fee Reviews

“  I was with Green Mountain Energy for 8 months and had no previous issues until now. Back in January, I submitted a payment that I initially thought posted. I came home from my aparement yesterday and noticed that my power was turned off. Long story short, Green Mountain had a glitch in their system where my payment was returned, even though I had money in the banke to cover the payment. I even doubled back with my bank to make sure that I had enough money to cover the payment at the time and I did. They informed me that it was an issue within their GME's system and that they weren't sure why my payment was returned. I was charged almost $60 in late fees, reconnection fees and disconnection fees. Even if I didn't pay my electricity bill (which I did), it was only 14 days past due. They cut my electricity off because of an error on their end and it was only 14 days late (because of an error on their end). I am highly dissatisfied and frustrated with the inconvenience of not having power when I got home that evening. They initially told me that it could take up to 3 days to restore my power, but then later retracted their statement and told me that since I had a smart meter it would be restored within 4 hours. I cancelled with Green Mountain the next morning and went with TXU instead. I will not continue to give my money to a company that cuts my power off because of an error on their behalf! Also, it takes too long to reach a customer service representative. There are too many prompts and information that you have to enter. When you're that upset, you don't want to waste 5 minutes speaking to an automated system just to speak to someone who can assist you. Good riddance! ”

“  I left Reliant after doing the math on my bill by hand as opposed to reading what was printed on there. The price per KW was a lot higher than what was printed on the bill. Most companies include the transmission fees in their cost per KW. Reliant does not include these fees and it seems like they are cheaper. One thing I did like was the ability to track the amount of energy you used from your smartphone. Unfortunately even though I was consuming a lot less energy than all my neighbors, I was probably paying the same amount since my price per KW was alot higher. ”

“  Be careful when you enroll with Reliant. The delivery charges vary haphazardly and usually goes up. I am now paying as much for delivery charges (CenterPoint Delivery) to Reliant as my Electric use. I know that CenterPoint charges $10 to Reliant. Reliant loves to mark this up using various reasons. ”

“  I am so disappointed in the customer service and their payment systems. I have consistently paid my account online with my debit cards and twice they have sent back my payment with a $25.00 charge on my account. I have only been with them since January! They claim that my bank has sent back an insufficient funds each time, this caused me to call my bank since I knew i had the funds in my account. My bank stated they showed no record of Reliant energy trying to pull my funds. They would be able to see when they attempted it. I even had the bank on 3 way call customer service still was unhelpful and claimed no accountability for the denied transaction. I am leaving them before my subscription is up..... $50.00 later in fees and $150.00 cancelation fee is a lot but I do not like having to worry about my electric being turned off, unaware they returned my payment.....beside the fact that I have probably spent a full day on the phone with them when you add my calls up. Their customer service is inept and useless in helping with any billing issues...... if you choose to pay online with your debit card plan on paying more and spending more time on phone. ”

“  I have had Green Mountain for several years. Prices are high compared to other companies, but felt that I was at least helping the environment. Was totally discusted with this company though when I moved & transfered my service. I had paid my bills on time up to the point when I moved. Inv was due on the 30th, not even a month late, I was sent a disconnect notice. I paid as soon as I got paid, which was still only a couple weeks late. On my next invoice, I had not only a late fee of $10.60 but also a disconnect notice fee of $20.00. I called thinking that with my past history of payments that they would waive the disconnect fee (I was paying the late fee since I knew I was late). What I got instead was a lecture from the representaive that my bill was due on the 30th & that they could disconnect anytime after that date, but they instead send a disconnect notice in which they graciaously give me an additional 14 days to pay & that I deserved the disconnect fee. So I am locked into a year contract, will have to wait until that is done & then will find another provider. I will say that not all representatives that I have spoken with have been this rude & aweful, but if your going to pay the high prices you hope that they wouldn't try to gouge you with other fees as well. ”