Charge/Fee Reviews

“  So far the customer service side of things has been fine and we haven't experienced outages unless it's a block-wide one. However, I was jumping between plans every 3-6 months to save money on power before this. Our usual power bill (slight variation during seasons) averages around $50/month. After signing up for reliant for a long term plan my bill instantly jumped into the hundreds. I'm not saying there are sketchy charges, but when signing up I definitely did not foresee some small extra fees becoming big enough to almost double my bill. As soon as my term is over I'm dumping this. I'd recommend hopping plans to get better prices than going with a long term one like I did. Definitely a mistake I won't make again. ”

“  Forgot to pay bill so I got a disconnect notice. Sent check by express mail , it cleared my bank and then they cut off power a week after my check cleared my bank. Called them and had to pay again plus disconnect and connect charge. They asked me to send proof of my payment which I faxed to them. They never acknowledged receipt of fax until I called , didnt reverse disconnect and connect charge until I asked and never apologized for their mistake. I was out fax charges , copy charges , time and food in fridge.DO NOT USE FRONTIER ”

“  Just started with Frontier. Had paid our previous bills. Got a bill due Dec. 26 - day after Christmas. Slipped through the proverbial cracks. Got a call from Frontier on Jan. 9 saying we need to pay or they'd disconnect. Fair. We paid that night.Shockingly, they still disconnected us the next day. When I called, Francisco, a manager, confirmed that they had indeed received our money the night before. He had no good explanation.To be fair, he did say they would waive the disconnect and reconnect fees as well as the late fees.Just customer beware: Frontier is a very aggressive Company. Will shut you down if you're two weeks late. ”