Charge/Fee Reviews

“  After 30 yrs. of being a loyal and responsible paying customer....I assumed Reliant was givingme the best rates possible in order to keep my business. WRONG! They try to offer you another plan which appears to be a lower rate but the surcharges are doubled or tripled. Read the fine print before signing up on a plan. Do the math ,,,,,there's other providers offering cheaper rates, no base pay, cheaper energy rates, and cheaper delivery charges. If the plan is vague and doesn't spell out an example of what your monthly charge will be with an itemized list of ALL the charges which are added on.....they are hiding something. ”

“  On my summer bill the additional charges are three times the gas charge. I complained about them to the PSC. Two days ago, they cut me off despite having a zero balance on my account. ”

“  Like other customers, I get late fees. I use bank bill-pay every month and have confirmation that the bill was paid on time. I complained to Xoom customer service about my recent on-time payment being considered past due and then talked to the Georgia Public Service Commission about that. Xoom customer service says Xoom does not post bank payments for 4 or 5 days, therefore it is late. One solution they suggested was that I could send my payment several days before the due date so that it would actually be on time. How many days ahead should customers pay? I should be able to pay their bill the same way I pay my other bills. I told Xoom that I would change providers because of this. They refunded my $10 late fee but that is not the issue..
In response to my complaint to the Georgia Public Service Commission, XOOM sent a letter. Their response to me says that my bank bill-pay payments are an "external payment option, not a preferred method of payment offered by XOOM Energy. Xoom has other payment options available such as IVR and auto pay that will avoid late fees from being assessed."
Coincidentally, my Xoom contract will be over in 6 weeks. I have already talked with my new gas provider. ”