Charge/Fee Reviews

“  First things first, both reps I spoke with during the hour I was on the phone were professional and very courteous. I believe Constellation did what they could to "fix" the issue for which I called (read on).Today is the first day of my relationship with Constellation so I have no feedback other than the phone reps handled my issue to my satisfaction. I am happy to update my review if possible when I have some time with Constellation under my belt.I signed up for a plan with decent rates, $0.00 monthly charges. The "thank you" email I received from Constellation showed the exact plan BUT with 3.49 monthly fee. I spent an hour on the phone with Constellation, 2 reps. First rep said the $3.49 is an Oncor fee (I get that, but the plan said $0.00). The second rep apologized for the confusion and credited my account $10 and took the URL I used to select them and promised to send to marketing folks.I was told that every plan will have an Oncor charge, and I believe that. I would not have a problem with this if the Constellation plan I selected did not show $0.00.The hour spent with Constellation on this weekday cost me more than the total I will pay them for the $3.49 charge over the couse of this plan term. But, in my experience, when one thing is wrong then other things are probably wrong - I have no reason to think that... yet. ”

“  I recently changed energy providers, but I was mostly satisfied with GME during those years. It was great to see how they have expanded to more states and how much their website improved. I was always very appreciative that there was a "green" energy provider in Tx. I didn't mind paying a little more pkw. I enjoyed their convenient bill pay, no hidden fees, friendly customer service reps, and the overall experience. I finally switched because I was able to find a more competitive rate but sad to say they are not "green." If things don't work out with this provider I will probably return to GME. Thank you. ”

“  I have been with Just for over 7 years never had a problem paying my bill on the phone till June and July called the number as I have before and paid the bill and next day check my account and had been charged twice call just and was told they only show being charged 1 time after talking to people I got a lady from Houston who straight it out then paid my bill in July and was charged twice again talked with customer services and got it straightened out again yesterday I received a email stating my bank refused payment called and sent a copy of bank statements to them was told they would look it then was told it a problem with my bank called them and was informed that they refunded one of the July double charges but just energy was paid called just again was told they never double charged at all that why I sent them the statement so just waiting for some one to figure out what they are doing cause everytime I call and get a person have to tell my story over and over and get a different answer. I did ask to speak to the lady I talked to on July 12 but according to my history their was no name of the person I called I find that hard to believe ”

“  i been in this mobile home since 2010 this is my first time bill from constellation that has been 200 dlls. same energy used for the past 12 years, one heater in each room we have a gas propane heater and we are never home during the day. i don't have a dryer n washer! and if we are home we just watch tv. this bill has been from 100s straight to 200s can't wait for summer Constellatiom let's show them hidden fees. ”