Billing Reviews

“  I've been with StarTex for the past 2 years at 2 diff apt. They weren't the cheapest but they had good ratings. This past year I've been paying $.11 Fixed (avg monthly bill is $70 for a 720sf 1bd apartment i keep the A/C at 80 with fans on. They don't transfer service to a new apartment so they'll set up new service for you. The only issue I had with them was during my 2nd month at my 2nd apartment when my bill totaled to $200. I called and after a very long wait, I reached them and the person was really helpful. It turned out that the meter was read wrong by the CenterPoint meter reader. I checked it myself and followed the rep's instructions, and he reduced it back to the usual $70. They're a fine company, but I'm moving again so I'm hunting good rates but with a good company. I may just renew with StarTex. I also go paperless and pay bills online on 100% renewable power.Pros: Nice Customer Reps, Online billing, GreenCons: Long wait to reach Customer Rep, No service transfer ”

“  When you first set up account, you are charged a $250 deposit. When they send you a bill, you have only 2 weeks to pay it. Sometimes, based on Reliant's billing to Infinite, you can get billed twice in one month. This can make things hard on a family's monthly budget. However, if you are even 1 day late on payment you get a bad mark on your record that is forwarded to the next company you want to move your service to. So, then you are required to pay another deposit with the new company. The kicker is, they are allowed to keep your remaining deposit for "4 to 6 weeks after your final bill is processed"! So the customer only gets 2 weeks but they can keep your money for 6 weeks, "after they process your final bill". NOT CUSTOMER CENTRIC! ”

“  Requesting that all my billing and communications be on line through e-mail, Spark alerted me to the expiration of my term fixed contract through snail mail and it went unnoticed until months later of them overcharging me by $50 per month. ”