Charge/Fee Reviews

“  Customer of 3 years. They sent me a
"disconnect notice" because of payments they
claim were missing from LAST YEAR. The
payments were made from my check card, and were
not returned, but they "don't know where they
went". I sent them documentation I made the
payments, as they requested, then they asked me
to send them a current bank statement showing
they didn't credit me anything this month.
WHAT? First, you write off something from last
year if you "can't find it and can't prove
where it went" That's your problem, not mine!
Then when I prove I made the payments, you
can't ask me for a bank statement just so you
can review my charges! When I told them I was
calling a lawyer because, they started clearing
it all up. After 3 days of this! Still in the
process, but will be cancelling my service at
the end of this contract for sure! ”

“  Payments sent 15 days prior to the due date - payment held past due date by company resulting in late fees - push was for auto pay when complaints made - once registered mail used payment recorded and cleared prior to due date and no late fees occurred from then on. ”

“  Our service was scheduled to be terminated to today with Reliant. This
was the last straw, we broke our union with Reliant before they could
extinguish our account. A service manager with reliant told my spouse
that our service would have to be closed and reopened with the
addition of fees and other charges we had no idea were being tacked
onto our bill. Our bill always stays current and paid, but due to some
unforeseen, undocumented regulations that Reliant seems to be
having an issue with on their side of the spectrum, we were being
forced to lose power today.
I was livid, my spouse was angry and we kindly and politely parted
ways with reliant. Not to mention past events with them where our
service was terminated for being .01 short of paying a past bill.... .01!
Can you believe that? Good riddance Reliant. And for those of you
who are thinking of switching to Reliant, Don't. Save yourself the
headaches, poor service response times and snail-paced customer
service. Not worth it!!! ”