Charge/Fee Reviews

“  Payments sent 15 days prior to the due date - payment held past due date by company resulting in late fees - push was for auto pay when complaints made - once registered mail used payment recorded and cleared prior to due date and no late fees occurred from then on. ”

“  Our service was scheduled to be terminated to today with Reliant. This
was the last straw, we broke our union with Reliant before they could
extinguish our account. A service manager with reliant told my spouse
that our service would have to be closed and reopened with the
addition of fees and other charges we had no idea were being tacked
onto our bill. Our bill always stays current and paid, but due to some
unforeseen, undocumented regulations that Reliant seems to be
having an issue with on their side of the spectrum, we were being
forced to lose power today.
I was livid, my spouse was angry and we kindly and politely parted
ways with reliant. Not to mention past events with them where our
service was terminated for being .01 short of paying a past bill.... .01!
Can you believe that? Good riddance Reliant. And for those of you
who are thinking of switching to Reliant, Don't. Save yourself the
headaches, poor service response times and snail-paced customer
service. Not worth it!!! ”

“  horrible experience. Sent payment thru bill pay, XOOM claimed they did not receive payment. We provided proof from the bank via copy of check showing their bank/name. Weeks later they sent a disconnect notice, we called again provided copy of checks, they said thats not good enough, we need copy of bank statement...we blacked out info they did not need sent in, weeks later after many calls still not resolved, finally 2.5 months in we received a notice in the mail the account was finally credited, but demanding $30 in late fees!!! Still fighting this with them. DO NOT USE THESE FRAUDS ”