Charge/Fee Reviews

“  In a world where many are quick to complain but less likely to praise, my husband and I humbled but the experience with Veteran Energy. We were dealing with a nightmare of a situation with our previous electricity provider where we were left without power in freezing temps for 24 hours. We were unsure where to turn due to an internal error by the previous company. We were stressed, exhausted and frustrated to say the least. My husband researched and found that Veteran Energy provides a discount to military and veterans. Great bonus first off considering most rates per kWh and hidden fees we were able to find after digging into many of the rate plans found. After contacting them and speaking to Cameron we instantly felt we were in good hands. We had to place a call back at our request and spoke to Marcos and then his supervisor Roberto (for a positive reason). The integrity (yes we are saying this about a utility company), dignity, compassion, patience and dignity shown from start to finish left us truly humbled by our experience. We are truly thankful for the time, attention to detail and quickness of each member of the Veteran Energy team we spoke with. Each one of these representatives from Veteran Energy reminded us of what customer service truly is. They are a great asset to this company and represent the face of the company well. In a world where it seems most companies have forgotten what customer service is it was a breath of fresh air to have this experience with this company.Thank you to each one of you (Cameron, Marcos & Roberto) for the outstanding customer service we received and for making this such a personable experience! Thank you for restoring the trust and faith we had lost! We are so glad to be a new Veteran Energy customer! ”

“  I was inquiring about renewal of my rate plan with Direct Energy and the CSR online helper was great to work with.. helping me to understand more clearly the rates and extra charges.She helped me to select a better plan ”

“  Abest Power & Gas was going to hike my rate so I looked into rates, penalties, etc. with other suppliers. I called Abest to let them know I'd switch and instead they extended my existing introductory rate for additional 6 months. Their customer service was excellent. They'd return calls and worked to help me understand rates. No issues with any errant charges. ”

“  I have used Reliant since before the breakup of the monopoly when it was HLP. Had a few problems before computer technology, but they were quickly fixed. Usually had to do with mis-reading the meter. I'm on Reliant Secure 12 plan, with Bill averaged over 12 mo. 1 person - 1,000 sf. - Aug 1291 kWh, Sep 1131 kWh, Oct 826 kWh. Bill each month is from $100 to $111.Time to renew and was looking for a lower rate. I guess there are some, but the monthly delivery charges get you. And company reviews. Ugh!Remember, most people only write reviews when they are angry or frustrated (I'm no exception). Since most of the reviews for ALL companies were negative, I'll just stick to the tried and true. At least I know bill will be every month. ”

“  A just energy sales men came to my door explaining to me that my rate was eligible to go down and that I was paying a separate delivery charge to centerpoint. So when I realized reliant was charging me 18 cents I automatically was down to switch...then I went online and looked at the reviews and almost shitted on myself. I was so scared I had been ripped off and scammed. Anyway I planned to cancel but ended up forgetting and got my first bill a little over a month later and man was I surprised! I saved almost $100!!! What I will say is the rep was very honest with me. She told me that there were cancellation fees but IF I call the 1888 number on the top of my contract they would be waived. You have to call for them to be waived. I've been having them for 6 months now and as a previous loyal reliant customer I must say I don't regret switching. I've also heard they have a new program ”