Disconnect Reviews

“  I signed up for average billing with Reliant effective in September 2019 and realized in October that the average billing amounts were estimated way to high. Since I had started with Reliant in August, they were using just that one month as the average billing amount for my October bill. Anyone living in Texas knows that the August is the hottest month and the highest bill, not the average. I did not sign up for average billing to keep paying my highest bill of the year in the cooler months. Therefore, I began paying only for my actual usage and paid it in full about two weeks early. I did not anticipate receiving a late penalty or a disconnect notice in November for not paying over and above what was due for my actual usage. The deferred balance is my own money to be held by Reliant (with no interest) for credit to future usage. Other utility companies Ive used have not done this. If I dont have extra to pay that month, I just dont get the credit to lower my bill later. Reliant has not seen reason on this issue and I will be contacting the Public Utility Commission. ”

“  I wanted to search other options for my electric bill. I signed up for the 12 hour fee nights with echo dot in May. I never received the dot so I called and they gave me a $25 credit. My prior company was great just checking options. My highest bill in the heat of the summer was less than $400. My first bill was over $500. WHEN I CALLED THEY TOLD ME BASICALLY THATS YOUR BILL. I immediately called my prior company and reenrolled with them. The disconnect charge saved me well over a thousand dollars more than the cancellation fee. Beware their promotions are false. My one month bill with them was almost double my prior carrier. ”