Disconnect Reviews

“  They continuously disconnect service regardless of payment! They disconnected me TWICE in ONE MONTH, HOW IS THIS LEGAL OR POSSIBLE?! I've paid over $500 in two months and have been disconnected 3 times! I'M IN THE DARK AS I LEAVE THIS REVIEW!! Customer service is TRASH unless you speak Spanish!! If not they are going to read a script and not offer any assistance!! I've had to go all the way up to corporate about this issue! I have a disabled parent in my home and they do not care at all! I'm switching companies TODAY and direct energy and they entire spanish speaking customer service crew can kiss my entire ass! ”

“  I have been with them since 2007. When in a contract there are not many issues. I have 2 accounts with them on auto debit. One time they debited one account, but not the other and sent me disconnection notice and fees demand. Notice, both accounts use the same CC. Took the fees off, but not off my record. Hmm. I have been off the contract for who knows how long. My month to month rate right now is 14 and 17 cents. Quite a high rate compare with 8 cents you can find somewhere else. I called several months ago and they offered like 12 cents which is way higher than others. My son got a much cheaper promotional rate at his apartment as a new customer. I guess they don't care about loyal customers! Very dissapointing. On the other hand I like they offer auto debit by CC and more organized than some other outfits around. I lost a lot of money being month to month for a couple of years and ready to move my business somewhere else. ”

“  After I moved, they continued to bill me at my old address. I transferred service to my new residence and disconnected at the house I sold. Somehow a new account number was created in my name that I could no see when I logged into my account. They billed me for 3 months of power usage for the house I sold. Called them and they will not come off wanting to be paid. Goodbye Startex - was a customer for 9 years. Thieves they are ”

“  I set up the power for my move and service under my name and account started on the 11th. The previous owners put a disconnect in for the 14th which was a Sat. My power was disconnected. After 3 calls and all day wasted, they finally told me at 9 pm what happened. She said she would send a priority over to Oncur to flip the switch, it will be on shortly. Still here it is Sunday, no power..... called Reliant again, they now tell me Oncur only works 7-7 Monday thru Friday and my power wont be in until Monday sometime. Im now 2 days behind in getting work done and house cleaned for when the movers get here Monday morning. Extremely dissatisfied with customer service, mistakes are made but at least dont waste my time lying to me or just being lazy and not getting to the real issue. Then seriously you dont have a way to flip the switch on the weekends??? Or an actually number to someone at Oncur other than the business account. ”