Deposit Reviews

“  These guys lost my deposit. I was told there would be a $300 deposit when I signed up so I paid it...A year later I moved and had service disconnected and according yo them I never paif a deposit but electricity was turned on anyway...please. The deposit was payed out of a direct deposit card that doesn't generate statements but I can access activities online. Luckily I still have the account and it shows sparks debit for the deposit but according to spark I must fax a statement.....I guess small claims court iy is.. ”

“  Tried to get on their plan, as I have been using electric carriers in my name for 30 years with various companies and PERFECT credit. Never needed a deposit. Startex is trying to get me to deposit $350 (even pushing it on me). I put a security on my credit report to be notified if anyone looks at it. This requires them to get the name of a person at the credit bureau who calls me to get my permission, then I call the creditor to proceed with a credit check, or the credit bureau can call them; either way. This is what all companies have been doing. StarTex CS has no idea what to do, clearly stated that in our conversation, while I explained and said get your supervisor. He announced that his super was on the phone listening. Then the CS wants me to call the credit bureau because he doesn't know what to do but use another phone to call Credit Bureau, then tell them it's ok. I say, that's not how it works for me since I don't have another phone and no clue who to call back on a random call center. The dude says, "I am the best source for knowledge here". At which point I proceeded to say with authority, "You ARE NOT the best source of knowledge or you would KNOW what to do here and clearly you don't". I hung up when he kept insisting he was the best source. Delusional. And his super never stepped up to stop him. I guess he agrees and supports his stupid CS. ”

“  Every month the billing department receives my check and deposits it but doesnt credit my account for weeks later.
I receive disconnect letters even though I call customer service and email them copies of my cancelled checks.
I have requested a call from the billing department numerous times only to be told they dont return calls. ”

“  I was approved for LIHEAP this winter, the check ($1000) was sent on 12/13/21 deposited on 1/14/2022 and never credited to my account.A copy of the processed check was emailed to the address they provided but when my casemanagercalled they said it was the wrong one. He has gotten nothing but a runaround after several calls, they can't find the check record in their system, or the acccount even though the previous bills have all been paid. So there is a large sum of money they can not find that came from a federal source, I do not understand why the finance deptartment cannot track it. ”