Billing Reviews

“  I had been with them for about a year or so, and when my 6 month fixed rate was over my rate skyrocketed when it went to their default monthly rate. I even had done a renewal with them prior to my default renewal date to make sure the new fixed rate would go into effect, and wouldnt get the default monthly rate. They first claimed you have to notify them two months in advance when submitting your renewal so you dont get their default monthly rate after initial fixed rate ends. I did do that when my new renewal was coming up so that it would be a smooth transition to the new monthly rate for billing cycles. I still received a packet in the mail recently for their monthly higher default rate. I then received a new packet a couple of weeks later stating the new low fixed rate I submitted earlier wouldnt take effect until February of next year. I spoke with a representative and now they say you have to call three months prior to your renewal date so you get the lower new rate without getting stuck with their higher default rate!! They changed their story twice. I spoke to Eversource and they stated that even though it can take 1-2 months for new fixed rate to go through, that because I did submit the renewal early enough to Clear view Energy it should have gone through at the newer lower rate. There was plenty of time for the new rate to go into effect on December. It seems like its a way for the energy provider to have you pay their default rate for at least a couple of months. They claim its regulatory rules, but like I said when I spoke with Eversource, they said that even with the 1-2 months that it can take, for the renewal rate, in this case it was not correct. ”

“  For whatever reason, they couldn't seem to get their billing aligned with AGL and so sometimes my bill one month would be low (term cost) and the next it would be close to double cos they're trying to recover their money. I can't budget for that. Is this a problem now for all gas providers or is Constellation just especial crappy? ”

“  when I did finally sign on I had to enter my account number which I did not have in front of me but you would wonder once you sign on to your account all that information should be there why on Earth would I need my account number if I have everything else I mean ask for my social security number my birthday why does it have to be an account number no one can remember that and I wish there was a way it was less people oriented and more online oriented why can't I change my billing to electronic billing my payment billing doesn't seem like a very well design website but I've only started which should have been the easiest part we'll see you later or maybe it's time to move on two or more 2020 friendly world ”

“  First higher rates than some, but I was ok with that due to the environmental considerations. What I'm not ok with is I am a single mom, single income and there is no flexibility with this company when it comes to payment arrangement, if there is some kind issue arises.. especially if you typically stay caught up. They, however, will cut service as soon as the next bill generates with zero warning or communication. Most electric companies that I've used forever in my 30 plus years will allow you to get it paid before your next one is due... not these guys at all.. no notice, nothing indicating that you will be disconnected at all if you are on paperless billing.. no mention in the weekly emails they send, no mention when I logged in to see what my due dates. AND furthermore customer services is of zero help, I had a perfect storm of personal financial crisis happen in the last two months and was left a bit short (large vet bill with an animal that was internally bleeding and several hundred $ car repair)... I can easily pay the bill before the next due date, but they say they have no wiggle room or ability to turn my service on. We all know that is not true.. there is always a way.. they have set a protocal that cleary indicates to their customers that they don't care at all. So right now my services is off, I have no family to call for assistance.. sad part is I can pay my bill and the current portion a week from tomorrow... and be all caught up.. so for now, good riddance... I will pay my next bill and will move on to another company. ”

“  When I set up the service, the operator did not put in the correct address for the billing statement. I went 2 months before I got a bill! Very frustratingWhen I called to get the address corrected, it was a 20+ minute phone call & I had a huge bill to pay. Need to work on customer service! ”

“  Service started 1 April, so have yet to have any interaction with Constellation. Have not received a billing yet.
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