Billing Reviews

“  I really wanted to like this company because of its dedication to the environment! However, I cannot say I do. First, billing is great. They give weekly updates of usage. Account management, not so much. They are trying to modernize their company to help with this but, at the moment customers who wish for phone or email to be primary contact are out of luck. Customer service is very polite. They help with whatever you need. However,15.6kW/hr negates this, at least for a graduate student. I cancelled my service because my energy bill was $200 dollars for my 919sqft apartment. Also, I changed the credit card information on our automatic debit and they still used the old information. This led to a late payment and lights being cut off. They did respond very quickly to the mistake but offered me a rate of 12.9kW/hr to make up for it. I went with another 100% wind company for 6.7kW/hr AND their first line of contact is phone and email, not traditional mail (more modernized form of communication is just my preference). So, in summary, the customer service is nice albeit indifferent. I would rather have a company that is less expensive and is so efficient that customer service is almost not needed. ”

“  the product and billing are great; but they lie to me to get me sign in the 1 year plan; i was told i will get a $100 gift card at the sign in, well no, once i sign with them they told me i had to be with them at least 3 months, after 3 months i called to request my gift card and i have been waiting 1 month so far and i am still waiting for it, and they keep bla bla blaing me that will be email, they cant send a form via regular mail and then bla bla bla the email never arrives to my email account (not in the inbox or spam folder); at this point i give up cuz i dont have more time to lose. be aware guys, according to my experience its a trick to get u... ”

“  STREAM SCREWS the CONSUMER! With BOGUS billings that prey on the fact that people don't keep detailed records after a few years. Then they claim PAID COLLECTIONS never GOT PAID. I got you this time mofo's! No money orders this time - I have bank statements!!!!!! ”

“  Recently my 12 month "Cap and Save" term contract expired. Reliant made 2 renewal offers. One floating rate plan (power tracker @ roughly 10 cents per kWh at $3/MMBtu Natural Gas), and continuation of a Cap and Save (approximately 11-12 cents per kWh). These rates are uncompetitive, with current offers sub 9 cents per kWh. I chose Power Tracker so I was floating month to month to explore my options. I never received an EFL for the plan, nor was I able to view it online. My account said that I would be able to view the documentation 3 business days after the transition took place, meaning that I wouldn't receive the EFL until the 3 day Federal "grace period" for cancellation was over, leaving me liable to pay a $150 cancellation fee (per Reliant Customer Service) even though the plan is advertised without a fee. In response they offered the same Cap and Save plan at 11 cents per kWh, when they are offering 9.1 cents and 9.5 cents for 6 and 12 month fixed terms on PowertoChoose.org. They refuse to offer me a lower rate, so I cancelled service and moved to Amigo energy for 8.6 cents per kWh (12 month fixed).The only thing I was satisfied with was order experience and billing. Orders were completed on time, and billing a non-event.I would not use Reliant, but if you do, be prepared to switch services after your initial contract expires. ”