Billing Reviews

“  the product and billing are great; but they lie to me to get me sign in the 1 year plan; i was told i will get a $100 gift card at the sign in, well no, once i sign with them they told me i had to be with them at least 3 months, after 3 months i called to request my gift card and i have been waiting 1 month so far and i am still waiting for it, and they keep bla bla blaing me that will be email, they cant send a form via regular mail and then bla bla bla the email never arrives to my email account (not in the inbox or spam folder); at this point i give up cuz i dont have more time to lose. be aware guys, according to my experience its a trick to get u... ”

“  STREAM SCREWS the CONSUMER! With BOGUS billings that prey on the fact that people don't keep detailed records after a few years. Then they claim PAID COLLECTIONS never GOT PAID. I got you this time mofo's! No money orders this time - I have bank statements!!!!!! ”

“  Recently my 12 month "Cap and Save" term contract expired. Reliant made 2 renewal offers. One floating rate plan (power tracker @ roughly 10 cents per kWh at $3/MMBtu Natural Gas), and continuation of a Cap and Save (approximately 11-12 cents per kWh). These rates are uncompetitive, with current offers sub 9 cents per kWh. I chose Power Tracker so I was floating month to month to explore my options. I never received an EFL for the plan, nor was I able to view it online. My account said that I would be able to view the documentation 3 business days after the transition took place, meaning that I wouldn't receive the EFL until the 3 day Federal "grace period" for cancellation was over, leaving me liable to pay a $150 cancellation fee (per Reliant Customer Service) even though the plan is advertised without a fee. In response they offered the same Cap and Save plan at 11 cents per kWh, when they are offering 9.1 cents and 9.5 cents for 6 and 12 month fixed terms on PowertoChoose.org. They refuse to offer me a lower rate, so I cancelled service and moved to Amigo energy for 8.6 cents per kWh (12 month fixed).The only thing I was satisfied with was order experience and billing. Orders were completed on time, and billing a non-event.I would not use Reliant, but if you do, be prepared to switch services after your initial contract expires. ”