Read Billing Related Reviews

Billing Problems and Complaints (611 reviews)

(5 / 5)

Only had service for one week.

(5 / 5)

“ So far so good. Will see after first billing cycle. ”

— An initial comment
January 30th, 2026

Clearview Energy

Billing and Account Management

Customer Service

How likely are you to recommend

Order Experience

Price, Plans and Promotions

(5 / 5)

Customer service with Stephanie S.

(5 / 5)

“ Stephanie did an exemplary job of helping us. We've been trying to a while to get someone to help us figure out a problem with our apartment billing, and she was the only one to stay with us until the end and ensure our problem was resolved. ”

— Jesslyn
August 13th, 2024

National Grid

Billing and Account Management

Customer Service

How likely are you to recommend

Order Experience

Price, Plans and Promotions

(5 / 5)

Home owner in CT

(5 / 5)

“ The rates in CT have gone sky high. We decide to go with Direct Energy and we have noticed a savings in our first months billingso far so good. We have been using more sense by drying clothes on the line outside, using cold water whenever possible, and turning off lights and unplugging appliances to save energy. ”

— Jennifer Bryda
June 21st, 2023

Good afternoon, Jennifer. Thank you so much for sharing this great comment with us! We are so grateful to have the opportunity to be your trusted electricity supplier, and we love knowing that you have found everything you needed in us and that, at the same time, you are saving money with us, that is just fabulous! Thank you for choosing us! Have a beautiful day! - Marta / Digital Care

Direct Energy Responds June 21st, 2023

Direct Energy

Billing and Account Management

Customer Service

How likely are you to recommend

Order Experience

Price, Plans and Promotions

(5 / 5)

Good competitive pricing

(5 / 5)

“ So far very happy and no problems with billing. Good pricing. Easy to switch over. ”

— Happy cat
May 25th, 2023

Hello Happy Cat,

We are so grateful for your 5-star rating. We appreciate and sincerely thank you for your business. Please don't hesitate to contact us at 1-866-587-8674 should you have any questions or concerns. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve any situation for you as soon as possible.

Kind Regards,
Lilly L, Social Media Advisor

Just Energy Responds May 26th, 2023