National Grid Customer Reviews

The best review categories for National Grid are their billing & account management system, with an average of 2.0 stars, and their customer service, with an average of 1.8 stars.

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Recent Good Review from Leslie

National Grid

We have had no problems with our service so far. Bills are timely and clear. Service is consistent.

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Account Management
Likely to recommend

— Leslie from Brooklyn, NY on February 22nd, 2017

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

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Likely to recommend

National Grid was the easiest part of moving into a new place

Utility companies and other assorted connections tend to be made more complicated than they have to be. Nation Grid was clear, patient and gave me all the time I needed, rather than adding another source of stress to moving in. The experience with tham has been simple, without hassle, and I certainly wish all utility companies were more like national grid.

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Likely to recommend

— from on January 26th, 2017

Most Recent 4 Star Reviews

3 Customer Reviews Written Overall

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Likely to recommend

National Grid

We have had no problems with our service so far. Bills are timely and clear. Service is consistent.

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Likely to recommend

— Leslie from Brooklyn, NY on February 22nd, 2017

Great service

This is really a great service ive never had any problems they always worked with me

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— Lena from Buffalo on January 4th, 2017

National Grid Review

Pretty simple to use. Prices are fair and consistent each month.

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Likely to recommend

— NG1994 from Buffalo on January 4th, 2017

Most Recent 2 Star Reviews

4 Customer Reviews Written Overall

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Likely to recommend

Use National Grid if you like throwing away money

I haven't had an issue with National Grid aside for the fact that they charge me more than twice as much just for delivering utilities than the amount I owe in actual utilities usage. My bills should not all be $100-$150 when I'm using like $30-$50 worth of gas/electric. I understand if there some amount they have to charge for delivery but what they're charging now is ridiculous.

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Likely to recommend

— Insane Delivery Costs from Albany, NY on April 25th, 2022

No good experience

Twice I had to wait 5 hours with no clarification of when the gas technician was coming just for him to come at 750pm after waiting 5 hours, in the car with my young daughter. It is cold and we are tired and just wanted clarification of when he was coming to not waste our time. But of course time wasted. They have to do better because it is not right.

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Likely to recommend

— Ashley F. from Springfield Gardens, NY on March 3rd, 2022

Worst Customer Service Ever!

Customer service is terrible. Last time I called to question my bill, it took me nearly 20 minutes to get a live person. Very frustrating and makes me feel like they don't even care about their customers.

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Likely to recommend

— Blanca from Staten Island, NY on February 24th, 2017

National grid review

Too expensive

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— RS from Ronkonkoma, NY on February 14th, 2017

Most Recent 1 Star Reviews

7 Customer Reviews Written Overall

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Terrible company with terrible service

On hold for over an hour before i spoke with anyone regarding service

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— John from North Tonawanda, NY on August 31st, 2022

Expensive!!!

100%, I would not recommend it to anyone. Super expensive. They charge me about $15 for only for delivery.Here is what I think, it does not matter how much you consume, you have to pay a certain amount of money (at least $80/month)

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— Babi from Troy, NY on May 23rd, 2022

Expensive!!!

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— Babi from Troy, NY on May 23rd, 2022

Terrible

Very bad experience
my gas meter has been locked by mistake. A tenant in my building was moving away and asked for his gas contract to be closed . A technician from national grid came and locked my gas meter instead the right one. 3 days without gas and so without hot water. I called 6 times for solving the issue . i Had to take one day off from work to be at home waiting for a technician who didnt come. the 3rd day a technician Ian came and reopened the gas meter. He had to access home to check and he soiled the walls with his dirty gloves. I have now to whitewashing the walls.
no apologies, nothing..

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Likely to recommend

— Baptiste from Brooklyn, NY on September 11th, 2021

"How we make our money!"

I called customer service because I didn't understand about the delivery service and supply service price. She sarcastically explained the delivery service was for the delivery and supply was for what I used .I asked how they could charge me more for delivery than what I used and her sarcastic reply was "THATS HOW WE MAKE OUR MONEY!" If I could have reached through the phone and slapped her I would have.

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Likely to recommend

— Debbie from Whitesboro, NY on March 13th, 2019

Outrageous

Received electric bills in November and December for about $40, in January bill was $80. Two weeks later received bill for over $900 and no explanation. A couple days later another bill for over $1700. Told when I called that there had been estimated readings and it was my responsibility tocall them. Meter is outside so why estimates? Why wasn't I informed in November if readings were so high? ?Worker was sent to check meter and said there were meter readings but they were high and didn't get billed. Has anyone ever heard such an outrageous thing?

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Likely to recommend

— Barb from Dolgeville, NY on February 11th, 2019

National grid review rating

It's the worst service one month they are charging me $99.83 the next month they are charging me $179.10 I honestly think they just guess instead of doing an actual real reading