Billing Reviews


Billing Problems and Complaints (615 reviews)



The Last Year

(5 / 5)

“  A very fair rate. Simple billing. Manage my account online, with easy customer service if I need it. Best of all, a portion of my monthly payment goes to support Veteran's causes! ”

— Charles Allison
August 13th, 2026

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Veteran Energy


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Only had service for one week.

(5 / 5)

“  So far so good. Will see after first billing cycle. ”

— An initial comment
January 30th, 2026

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Clearview Energy


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Customer service with Stephanie S.

(5 / 5)

“  Stephanie did an exemplary job of helping us. We've been trying to a while to get someone to help us figure out a problem with our apartment billing, and she was the only one to stay with us until the end and ensure our problem was resolved. ”

— Jesslyn
August 13th, 2024

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National Grid


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Home owner in CT

(5 / 5)

“  The rates in CT have gone sky high. We decide to go with Direct Energy and we have noticed a savings in our first months billingso far so good. We have been using more sense by drying clothes on the line outside, using cold water whenever possible, and turning off lights and unplugging appliances to save energy. ”

— Jennifer Bryda
June 21st, 2023

Good afternoon, Jennifer. Thank you so much for sharing this great comment with us! We are so grateful to have the opportunity to be your trusted electricity supplier, and we love knowing that you have found everything you needed in us and that, at the same time, you are saving money with us, that is just fabulous! Thank you for choosing us! Have a beautiful day! - Marta / Digital Care

Direct Energy Responds June 21st, 2023
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Direct Energy


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