Disconnect Reviews

“  sent payment in thier envelope two days later on August 6th check was cashed. on August 17th got past due notice. Called athe 18th said send cancel check to cares@frontierutilities.com. Sent copies of cancelled check. Four phone calls each longer than 30 minutes and on 8/23 got disconnection notice for the 30th. Here it is 8/24 online shows account still not paid and on wait now fo over 55 minutes. What do you think? ”