Disconnect Reviews

“  Been with them 1 yr next month.No problems.My
electric bill has only been paid late twice in
29 yrs.The first time I was a single parent and
strapped financially all the time.The second was this month when my wife misplaced the bill.
(she had a stroke 10 yrs ago & tends to forget)
Anyway the bill was due the 6th.The 9th I get a
disconnection notice saying I have 2 weeks to pay or I'll be disconnected.What kind of s--t
service is this?ALL my bills have been paid on time since I moved down here 29 yrs. ago, ex-
cept twice. I guess past records don't count for squat.After reading the other reviews,I am
definitely switching.When my wife called them about the notice & never being late,they said
it doesn't matter.I told her to tell them that
I WILL be looking for a new provider.After reading the guy trying to switch 5 times to no
avail,that sealed the deal.WHAT BULLS--T!!! ”

“  This morning, I woke up to find that I had no heat or hot water. Upon reviewing my account, I saw that my previous bill was paid in full on the 25th of last month, and I made an additional full payment today. However, I received no prior notification of a service disconnection.
I checked my customer portal, email, text messages, and even my physical mailthere was no alert or notice regarding a shut-off. When I called Xoom Energy, a representative informed me that my service was disconnected yesterday at 2:24 PM while I was home. My bill was due on the 26th, and the service was disconnected on the 27th without any attempt to notify me.
This lack of communication is unacceptable, especially from a major corporation. Customers deserve proper notice before their essential utilities are disrupted. I am raising this issue not just for myself but for all individuals who may have experienced similar treatment. I request an immediate explanation and resolution regarding this matter. ”