Charge/Fee Reviews

“  I signed up with them through a salesman who came by my house as I had had enough of the previous provider. Although he was quite thorough in explaining the services and charges, he did forget to mention some terms and conditions which weren't mentioned on the contract. It would have been better if they were transparent about their policies regarding cancellation and renewal. However, I'm satisfied with their pricing and have no complains about it. ”

“  I just had the free weekend plan for a month. Friday 8pm to Sunday midnight is the "free" time. The label is here:Average price 11.5 per kWh, based on 2000 kWh, includes the following:Energy charge per kWh: 12.2Base charge per month: $0.00ONCOR Delivery charges passed through without mark-up : $6.48 per month and 2.8876 per kwhWell, it looks great at first and low usage people like me with five months of below 500kwh would not have much choice.I still have to pay oncor charge (2.88c per kWh) on free weekends.Hope this will help anyone thinking about the "free" weekend plan. ”