Read Fee and Charge Related Reviews

Problems with Fees and Charges (657 reviews)

(4.2 / 5)

Better than people say

(4.2 / 5)

“ I have averaged about 10 cents per Kwh and never had an issue with billing or hidden fees. Maybe other users didn't read their plan. ”

— Another user
January 16th, 2021

We're pleased to hear that you're enjoying our service. Thanks so much for leaving us a review and sharing your experience.

Reliant Responds January 19th, 2021

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Price, Plans and Promotions

(4.2 / 5)

Great rate until your contract ends-beware!

(4.2 / 5)

“ All the reviews are right until your contract is up. Then the fees and rates cause your normal bill to go to 3-4 times the amount. They dont offer decent or low rates for existing customers. The power to chose website is useful and there are other viable options out there. ”

— Janet Kingsley
July 14th, 2018

Hi, Janet, thank you for taking the time to tell us about your experience. Unfortunately electricity markets vary a lot, and prices are different from year to year, so sometimes we have to offer plans higher than what you last had, though sometimes we get to offer lower as well. All of our prices are the same for both new and existing customers, though.

From your message, it sounds as though your account may have rolled onto a variable rate when your contract ended. We often have more competitive options available for you to choose, however. Thanks for your review, and give us a call if you'd like to learn about more pricing options.

Infinite Energy Responds August 24th, 2018