Charge/Fee Reviews

“  I have been with ambit for 10 years. No problems with company.. if I do have a with them they will hear. Ambit energy what's with all the extra charges. ”

“  I have been with StarTex Power for at least 3 years now and through it all have never had any issues with their customer service. I have been able to connect to a REAL PERSON every time I call and am never charged ridiculous extra fees for making a payment with a live person. Even when we were going through financially tight months, StarTex never disconnected our power and would contact us if there was a late payment. BTW, they never charged me a late fee either. It's the first electric company I've had, and I've had many (count 4 years of college + 3 of grad school moving almost every year), where I felt that the people working in the company are human and understand when life gets in the way of yes, even the bills. Today, I was up for renewal of contract and I didn't even have to ask for bonus retention offers. The customer rep, Renee, went out of her way to find a deal for me. StarTex - you are keeping this customer! (And I'm going to bring along a few friends too) I personally think that although they might not have the cheapest rate out there, their customer service is valuable enough to justify the rate difference. ”

“  I have had good experience with Reliant. It appears that for long term customers, they offer special plans that are otherwise not available. I believe a lot of people's complaints result from their not understanding the pricing structure upfront and they may not analyze their actual costs and compare provider rates properly. Also, many people do not realize how much their actual usage can vary from month to month. To get the best understanding of company offers, the monthly power consumption in kWh from the previous year should be used to the calculate each month's cost under the new plan offered by each considered provider using the base cost of the power provider, plus the base cost of the transmission line provider and his other additional costs, the power cost of the power provider, the power related cost of the transmission provider and any other costs on the Electricity Fact Sheet. Using this method to calculate the total annual cost for each provider considered, provides a fair comparison. It is important to carefully read all parts of the Electricity Fact Sheet because of additional fees not mentioned in the pricing section. ”